Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 10, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2016. Please allow sufficient time for postal delivery
After an initial request for an economic hardship deferment with documentation of receipt of food stamps, my request was denied due to "incomplete or invalid documentation." When I called to ask what this meant and how I could rectify it, I was told by a representative that they were not able to determine why my request was denied but that I could reapplyI reapplied for it with documentation and my request was again denied, as they claimed that they did not receive my documentation of food stamps receiptAgain I appliedAgain, my deferment request was denied due to "incomplete or invalid documentation." I called several times and was told to reapply because they could not determine why my request was again deniedThe representative I spoke to put my account into a temporary forbearance for three months and I was mailed a letter to verify thisHowever, I received a bill for the very next monthI called and asked why I was receiving a bill and was told that they had no record of my account being put into forbearance for three months, despite my letter proving so, but that I could reapply for for an economic hardship deferment if I wishedThis time, the representative was extremely, extremely rude and repeatedly spoke over me as I informed her that I have a letter to prove that my account was indeed put into temporary forbearance and that I had never been given information as to why my repeated attempts to request economic hardship deferment had been deniedShe suggested that I had created the letter, with Navient logo and all, which indicated that my account was in temporary forbearance and that she was not able to determine why my request had been repeatedly deniedI requested to speak with a supervisor who was able to tell me, finally after months of phone calls and letters, that they needed some specific documentation dates (which I was able to provide), in order to approve my requestThis supervisor said that she put my account into a "Courtesy Hold" until this documentation is processedNavient's claims to not have the documentation that I uploaded onto their website and their claim to not have any information in their computer system about the forbearance that they put my account into is blatant dishonesty on top of absolutely horrible customer serviceHorrible
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was very appreciative of how kind *** (sp?) was with her customer service The woman was very kind and she took all the necessary steps to fix my credit When I contacted Navient back and let them know that my credit score had been adjusted My cosigner's credit had not been changed as of yet I tried to inform *** of this and she seemed to not really care what I was saying and brushed it off, and I understand her disposition The problem I see in this entire situation is that I am making an honest effort to improve my own credit and improve my own financial situation I have a job, I have been consistently paying my bills when they are due I have been doing this since September, since I got a better job and was able to make arrangements to get this done I made (and continue to make) these payments and I was still marked as late in the system as days and days late (after the three consistent payments at Navient the client should be in good standing and that applies to the cosigner as well) I do not think they made a very great effort in helping the customer, even though 'they love helping customers.' according to Amanda one of the multiple CSR's I spoke with It's very simple, Navient charged me a lot of extra fees and late fees when I was not able to make payments and they are not held financially accountable for when they keep making mistake after mistake after mistake This company has caused a great number of financial problems, all of which I had to correct with little or no assistance from the companyI heard another gem from Amanda, "Navient does not contact Credit Bureaus, they contact us" I was told they would correct a lot of problems, but I get a call in the middle of December about how they just needed me to say yes about a little oversight from last September They need to make some sort of financial restitutions because of the strains they put on my financial health They need to be held accountable, like they hold their customers accountable to pay their dues Just because they helped to improve my credit score does not make them great with customers They have horrid customer service and I just happened to get a couple nice people on a couple nice days I feel fortunate I am in the position I am in, because had I not known how much I could take, I would not know how strong I truly am They tried to break me and they 'care about their customers?' I find that a little hard to believe with what I have experienced
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. We are working with the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had thought this was resolved...but now they just took AN UNAUTHORIZED PAYMENT out of my bank account, and low and behold not only did I NOT schedule or authorize the payment, it's the wrong amount, wrong day! I just rearranged my financial obligations so that the Navient Payment is out of my second paycheck, and they took $out of my account TODAY and didn't even apply it to any of my loans!!!
What the HE** is going on with them? This is so far beyond unacceptable...I'm so angry and frustrated! Oh, and there's no way to enter the extension for their rep who called me I tried to call her back to tell her about this...no possible way to enter an extension in that phone system I want the unauthorized payment returned to me IMMEDIATELY, and this to be fixed
I am NOT made of money, I support my family!!! I can't have them removing funds from my account just because! What is going on?
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2015. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 15, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Another the company has contacted meThe entire complaint has not been resolved.
Regards,
*** ***
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 25, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 6, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 14,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSince hearing that I was placed on the do not call list, I have received another call from "Navient." The number on my caller id was ***
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 15, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 10, 2015. Please allow sufficient time for postal
delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on May 4, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2016. Please allow sufficient time for postal delivery
After an initial request for an economic hardship deferment with documentation of receipt of food stamps, my request was denied due to "incomplete or invalid documentation." When I called to ask what this meant and how I could rectify it, I was told by a representative that they were not able to determine why my request was denied but that I could reapplyI reapplied for it with documentation and my request was again denied, as they claimed that they did not receive my documentation of food stamps receiptAgain I appliedAgain, my deferment request was denied due to "incomplete or invalid documentation." I called several times and was told to reapply because they could not determine why my request was again deniedThe representative I spoke to put my account into a temporary forbearance for three months and I was mailed a letter to verify thisHowever, I received a bill for the very next monthI called and asked why I was receiving a bill and was told that they had no record of my account being put into forbearance for three months, despite my letter proving so, but that I could reapply for for an economic hardship deferment if I wishedThis time, the representative was extremely, extremely rude and repeatedly spoke over me as I informed her that I have a letter to prove that my account was indeed put into temporary forbearance and that I had never been given information as to why my repeated attempts to request economic hardship deferment had been deniedShe suggested that I had created the letter, with Navient logo and all, which indicated that my account was in temporary forbearance and that she was not able to determine why my request had been repeatedly deniedI requested to speak with a supervisor who was able to tell me, finally after months of phone calls and letters, that they needed some specific documentation dates (which I was able to provide), in order to approve my requestThis supervisor said that she put my account into a "Courtesy Hold" until this documentation is processedNavient's claims to not have the documentation that I uploaded onto their website and their claim to not have any information in their computer system about the forbearance that they put my account into is blatant dishonesty on top of absolutely horrible customer serviceHorrible
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was very appreciative of how kind *** (sp?) was with her customer service The woman was very kind and she took all the necessary steps to fix my credit When I contacted Navient back and let them know that my credit score had been adjusted My cosigner's credit had not been changed as of yet I tried to inform *** of this and she seemed to not really care what I was saying and brushed it off, and I understand her disposition The problem I see in this entire situation is that I am making an honest effort to improve my own credit and improve my own financial situation I have a job, I have been consistently paying my bills when they are due I have been doing this since September, since I got a better job and was able to make arrangements to get this done I made (and continue to make) these payments and I was still marked as late in the system as days and days late (after the three consistent payments at Navient the client should be in good standing and that applies to the cosigner as well) I do not think they made a very great effort in helping the customer, even though 'they love helping customers.' according to Amanda one of the multiple CSR's I spoke with It's very simple, Navient charged me a lot of extra fees and late fees when I was not able to make payments and they are not held financially accountable for when they keep making mistake after mistake after mistake This company has caused a great number of financial problems, all of which I had to correct with little or no assistance from the companyI heard another gem from Amanda, "Navient does not contact Credit Bureaus, they contact us" I was told they would correct a lot of problems, but I get a call in the middle of December about how they just needed me to say yes about a little oversight from last September They need to make some sort of financial restitutions because of the strains they put on my financial health They need to be held accountable, like they hold their customers accountable to pay their dues Just because they helped to improve my credit score does not make them great with customers They have horrid customer service and I just happened to get a couple nice people on a couple nice days I feel fortunate I am in the position I am in, because had I not known how much I could take, I would not know how strong I truly am They tried to break me and they 'care about their customers?' I find that a little hard to believe with what I have experienced
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. We are working with the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had thought this was resolved...but now they just took AN UNAUTHORIZED PAYMENT out of my bank account, and low and behold not only did I NOT schedule or authorize the payment, it's the wrong amount, wrong day! I just rearranged my financial obligations so that the Navient Payment is out of my second paycheck, and they took $out of my account TODAY and didn't even apply it to any of my loans!!!
What the HE** is going on with them? This is so far beyond unacceptable...I'm so angry and frustrated! Oh, and there's no way to enter the extension for their rep who called me I tried to call her back to tell her about this...no possible way to enter an extension in that phone system I want the unauthorized payment returned to me IMMEDIATELY, and this to be fixed
I am NOT made of money, I support my family!!! I can't have them removing funds from my account just because! What is going on?
A representative
from the Office of Customer
Advocate contacted the customer by telephone on March 10, and resolved the
issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on February 9,
and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2015. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 15, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Another the company has contacted meThe entire complaint has not been resolved.
Regards,
*** ***
A representative
from the Office of Customer
Advocate contacted the customer by telephone on March 18, and resolved the
issue with the customer
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 25, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 6, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 14,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSince hearing that I was placed on the do not call list, I have received another call from "Navient." The number on my caller id was ***
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 15, 2016. Please allow sufficient time for postal delivery