Our student loans were moved from Sallie Mae to Navient We were not made aware of the change Then we start getting harassing phone calls from a company we have never heard of saying we were late on payments Then, the balance we owed to Sallie Mae was a lot less than the new balance Navient says we owe I made a payment that covers several student loans with the total given to us to pay, but they then applied the total to one account, making the other accounts delinquentMy husband and I have both called over times trying to straighten the issue out, with only one person that was somewhat knowledgeable and nice The customer service is terrible Not only are the smug and rude, they have no idea what they are doing They will call times a day though for money that was paid to them They have also charged us late fees for their mistakes Terrible company, terrible employees
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have not received any correspondence in reference to this complaintThe issue is not resolved
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 28, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 26, 2015. Please allow sufficient time for postal
delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
17, 2015, and we are working with the customer directly to
resolve the issue
I have been married for years nowI changed my name with Sallie Mae, which apparently wasnt transferred overI contact Navient on SEVERAL occasions to request documents, try and do an income based repayment plan and they can never help send documentsThey have my DOB, SSN and past tax documents, yet they cant change my last name to what it has been for years without me filling out an "application." I should NOT have to apply to them to have my last name changedIt was easier changing over my credit cards then it is with this companyI receive SSI and the federal government has accepted the last name changeApparently Navient is more powerful than the governmentI am sick, tired and fed up with this companyWhy has this company not been run out of business for their blatant lack of knowledge on their job and refusal to help their customersHow the Revdex.com continues to give them A+ rating is beyond meNavient does not deserve it considering they cannot be helpful in any wayI would think that the fact that they have no positive ratings and it is 100% negative should tell some higher official it is time to shut these people downOne last thought...Thank you Sallie Mae for screwing people who trusted you
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 5, 2014. Please allow sufficient time for postal delivery
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 6, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 7, 2016. Please allow sufficient time for postal delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on April 21, and resolved the
issue with the customer
A representative from the Office
of Customer
Advocate contacted the customer by telephone on January 12, and resolved
the issue with the customer
Our student loans were moved from Sallie Mae to Navient We were not made aware of the change Then we start getting harassing phone calls from a company we have never heard of saying we were late on payments Then, the balance we owed to Sallie Mae was a lot less than the new balance Navient says we owe I made a payment that covers several student loans with the total given to us to pay, but they then applied the total to one account, making the other accounts delinquentMy husband and I have both called over times trying to straighten the issue out, with only one person that was somewhat knowledgeable and nice The customer service is terrible Not only are the smug and rude, they have no idea what they are doing They will call times a day though for money that was paid to them They have also charged us late fees for their mistakes Terrible company, terrible employees
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. Please allow sufficient time for
postal delivery
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 15, and resolved the
issue with the customer
Revdex.com:
I have not received any correspondence in reference to this complaintThe issue is not resolved
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative from the Office of Customer Advocate contacted the customer by telephone on December 31, and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 28, 2015. Please allow sufficient time for
postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on June 9, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 26, 2015. Please allow sufficient time for postal
delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
17, 2015, and we are working with the customer directly to
resolve the issue
I have been married for years nowI changed my name with Sallie Mae, which apparently wasnt transferred overI contact Navient on SEVERAL occasions to request documents, try and do an income based repayment plan and they can never help send documentsThey have my DOB, SSN and past tax documents, yet they cant change my last name to what it has been for years without me filling out an "application." I should NOT have to apply to them to have my last name changedIt was easier changing over my credit cards then it is with this companyI receive SSI and the federal government has accepted the last name changeApparently Navient is more powerful than the governmentI am sick, tired and fed up with this companyWhy has this company not been run out of business for their blatant lack of knowledge on their job and refusal to help their customersHow the Revdex.com continues to give them A+ rating is beyond meNavient does not deserve it considering they cannot be helpful in any wayI would think that the fact that they have no positive ratings and it is 100% negative should tell some higher official it is time to shut these people downOne last thought...Thank you Sallie Mae for screwing people who trusted you
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 5, 2014. Please allow sufficient time for postal delivery
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 6, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2016. Please allow sufficient time for postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on March 20, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2016. Please allow sufficient time for postal delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on February 16, and
resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 7, 2016. Please allow sufficient time for postal delivery