Riviera Bronze Inc.

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 5, 2014. Please allow sufficient time for postal delivery

Revdex.com:
I have not received any correspondence in reference to this complaintThe issue is not resolved
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 29, 2015. Please allow sufficient time for postal
delivery

A representative from the Office of
Customer
Advocate contacted the customer by telephone on February 10, and
resolved the issue with the customer

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, 2016. Please allow sufficient time for postal delivery

">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 15, and resolved the
issue with the customer

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 26, 2015. Please allow sufficient time for postal
delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on November 20, 2014, and we are working with the customer directly to resolve the issue

A representative from the Office of
Customer
Advocate contacted the customer by telephone on April 21, and resolved the
issue with the customer

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 28, 2015. Please allow sufficient time for
postal delivery

I have been married for years nowI changed my name with Sallie Mae, which apparently wasnt transferred overI contact Navient on SEVERAL occasions to request documents, try and do an income based repayment plan and they can never help send documentsThey have my DOB, SSN and past tax documents, yet they cant change my last name to what it has been for years without me filling out an "application." I should NOT have to apply to them to have my last name changedIt was easier changing over my credit cards then it is with this companyI receive SSI and the federal government has accepted the last name changeApparently Navient is more powerful than the governmentI am sick, tired and fed up with this companyWhy has this company not been run out of business for their blatant lack of knowledge on their job and refusal to help their customersHow the Revdex.com continues to give them A+ rating is beyond meNavient does not deserve it considering they cannot be helpful in any wayI would think that the fact that they have no positive ratings and it is 100% negative should tell some higher official it is time to shut these people downOne last thought...Thank you Sallie Mae for screwing people who trusted you

A representative from the Office
of Customer
Advocate contacted the customer by telephone on January 12, and resolved
the issue with the customer

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 27, 2016. Please allow sufficient time for
postal delivery

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
17, 2015, and we are working with the customer directly to
resolve the issue

A representative from the Office of
Customer
Advocate contacted the customer by telephone on February 16, and
resolved the issue with the customer

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. We are still
reviewing our customer's concerns and in the interest of protecting the privacy of our customers,
the Office of the Customer Advocate will respond directly to the customer once the review has been completed

A representative from the Office
of Customer
Advocate contacted the customer by telephone on March 20, and resolved the
issue with the customer

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2016. Please allow sufficient time for postal delivery