A representative from the Office of Customer Advocate contacted the customer by telephone on December 2, 2014, and we are working with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the time being. If I have further complaints from the business again, I will contact you promptly.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 9, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 4, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong. The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me. It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not gotten anything in the mail from Sallie Mae aka Naviant and I have called them 3 separate times and the automated line has hung up on me each time.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 8 , 2014, and we are working with the customer directly to resolve the issue.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 13, 2015. We are working with the customer directly to resolve the issue.
I was contacted by Navient in a timely manner and they worked quickly to resolve my issue. Navient also admitted fault-their representative provided me incorrect information which precipitated my complaint.Complaint was resolved to my satisfaction.
Thank you Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been working with [redacted] at Navient in resolving a complaint regarding an error Navient reported 4 loans 90 days late on my credit report. We thought this was resolved, but Navient has failed to fix the credit report as promised and it has been over 30 days. I have left several messages for [redacted] and she has not returned any of them. Her extension is [redacted] She refuses to return my calls and explain why my credit report has not been updated. I have attempted to work with others at Navient, but everyone tells me that it is [redacted]'s case and they cannot interfere or step on her toes.
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I need [redacted] to return my call and explain why my credit report has not been updated and then update the report as I was told would be done.
B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I do not recieve the correspondence from the business, I will file another complaint.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient didn't answer my question. why does't customer service provide me with all my accounts?
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I need to go back to 260 a month because paying double at thus time us not feasible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter has not been resolved. On April 28th I spoke with [redacted] employee ID [redacted] who stated that my file still needed to be reviewed by the Navient committee. It has been submitted and I was told to check back on May 11th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
We have been trying to reach [redacted] or someone else at Navient and cannot get a real person on the phone. We have been trying to pay this debt since April of 2015 but have not been able to get through to them to make the payment in full. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. They have stalled running up the interest unfairly, and are worse than the mafia. Instead of the $1,549.46 that we have been trying to pay them since April, they are saying that we now owe over $1,600.00. They have refused to deal with us honestly and have used the legal system to EXTORT money at an unfair interest rate, and refuse to take payment in full in order to EXTORT more money from us! They refuse to talk to us about any hardship program that they might have, or to even let us pay them.
Translate
Desired Resolution / Outcome
Desired Outcome:
WE want to pay a fair amount or to have the interest that they are EXTORTING from us dropped since we have paid the full amount of the loan. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. We are willing to pay the amount of $1,549.46.00 that they fraudulently claim that we owed them in April of 2015 and close out the account in full and drop this from our credit reports.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, 2015. Please allow sufficient time for postal delivery.
This company is terrible. I have never in my life had to deal with such incompetency. The interest rates are astronomical and payments are nearly impossible to make. I have tried multiple times to lower my monthly payment but the customer service here is awful. I will never recommend Navient to anyone.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 2, 2014, and we are working with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the time being. If I have further complaints from the business again, I will contact you promptly.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 9, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 4, 2014. Please allow sufficient time for postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on October 1, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong. The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me. It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not gotten anything in the mail from Sallie Mae aka Naviant and I have called them 3 separate times and the automated line has hung up on me each time.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 8 , 2014, and we are working with the customer directly to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 13, 2015. We are working with the customer directly to resolve the issue.
I was contacted by Navient in a timely manner and they worked quickly to resolve my issue. Navient also admitted fault-their representative provided me incorrect information which precipitated my complaint.Complaint was resolved to my satisfaction.
Thank you Revdex.com
A
representative from the Office of Customer Advocate contacted the customer by
telephone on March...
26, 2015, and we are working with the customer directly to
resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been working with [redacted] at Navient in resolving a complaint regarding an error Navient reported 4 loans 90 days late on my credit report. We thought this was resolved, but Navient has failed to fix the credit report as promised and it has been over 30 days. I have left several messages for [redacted] and she has not returned any of them. Her extension is [redacted] She refuses to return my calls and explain why my credit report has not been updated. I have attempted to work with others at Navient, but everyone tells me that it is [redacted]'s case and they cannot interfere or step on her toes.
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I need [redacted] to return my call and explain why my credit report has not been updated and then update the report as I was told would be done.
B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I do not recieve the correspondence from the business, I will file another complaint.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient didn't answer my question. why does't customer service provide me with all my accounts?
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I need to go back to 260 a month because paying double at thus time us not feasible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter has not been resolved. On April 28th I spoke with [redacted] employee ID [redacted] who stated that my file still needed to be reviewed by the Navient committee. It has been submitted and I was told to check back on May 11th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
We have been trying to reach [redacted] or someone else at Navient and cannot get a real person on the phone. We have been trying to pay this debt since April of 2015 but have not been able to get through to them to make the payment in full. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. They have stalled running up the interest unfairly, and are worse than the mafia. Instead of the $1,549.46 that we have been trying to pay them since April, they are saying that we now owe over $1,600.00. They have refused to deal with us honestly and have used the legal system to EXTORT money at an unfair interest rate, and refuse to take payment in full in order to EXTORT more money from us! They refuse to talk to us about any hardship program that they might have, or to even let us pay them.
Translate
Desired Resolution / Outcome
Desired Outcome:
WE want to pay a fair amount or to have the interest that they are EXTORTING from us dropped since we have paid the full amount of the loan. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. We are willing to pay the amount of $1,549.46.00 that they fraudulently claim that we owed them in April of 2015 and close out the account in full and drop this from our credit reports.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, 2015. Please allow sufficient time for postal delivery.
This company is terrible. I have never in my life had to deal with such incompetency. The interest rates are astronomical and payments are nearly impossible to make. I have tried multiple times to lower my monthly payment but the customer service here is awful. I will never recommend Navient to anyone.