A representative from the Office of Customer Advocate contacted the customer by telephone on October 28, 2014 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said I could pay what I have been paying in the agreement but the would send a negative report to the credit bureau, and I would still have to pay the amount they say is past due, as I said this was prepared from someone in their financing dept. They say I owe a lot of past due money when they have been deducting the money agreed upon from my checking account. This cannot be legal.
font-family: Georgia; font-size: 10pt;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They need to contact me directly, not by mail. UNACCEPTABLE!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response states that I will receive a letter by mail from their Customer Advocacy group. I have not received the letter yet therefore I cannot validate that they have satisfied my complaint. The letter would need to accurately state the amounts due each month after considering my request for an income based repayment plan. The other issue with this company is getting conflicting information. I spoke with someone from their advocacy group this week and the amount she gave me is different from the amount shown on their website today. I know they are trying to help and work things out which is good and I appreciate their efforts, but I will not rush to judgement until I get the letter. I will be willing to review this gain given more time to await the mailing. Hopefully I will get the letter by next week to determine the resolution.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 23, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that I would like to wait till I receive the response from Navient. As of today at the time I'm sending this message (July 25th, 2016 @ 07:20 AM), I haven't received anything in the mail from them. When I receive and review the letter from them that was sent on July 20th, 2016, I would then determine whether or not I am satisfied with their response.
Please note that this is NOT my official rejection to the business response. I will accept or reject the business response on receipt of their letter and approval of their resolution stated in their letter.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2014 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016. Please allow sufficient time for postal delivery.
Tell us why here...
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 8, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that (provided the business implements the changes discussed during our call) this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 26, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of protecting the privacy of our...
customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 12, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on October 28, 2014 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said I could pay what I have been paying in the agreement but the would send a negative report to the credit bureau, and I would still have to pay the amount they say is past due, as I said this was prepared from someone in their financing dept. They say I owe a lot of past due money when they have been deducting the money agreed upon from my checking account. This cannot be legal.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
June 15, 2016 and we are working with
the customer directly to resolve the issue.
font-family: Georgia; font-size: 10pt;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They need to contact me directly, not by mail. UNACCEPTABLE!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response states that I will receive a letter by mail from their Customer Advocacy group. I have not received the letter yet therefore I cannot validate that they have satisfied my complaint. The letter would need to accurately state the amounts due each month after considering my request for an income based repayment plan. The other issue with this company is getting conflicting information. I spoke with someone from their advocacy group this week and the amount she gave me is different from the amount shown on their website today. I know they are trying to help and work things out which is good and I appreciate their efforts, but I will not rush to judgement until I get the letter. I will be willing to review this gain given more time to await the mailing. Hopefully I will get the letter by next week to determine the resolution.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 23, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that I would like to wait till I receive the response from Navient. As of today at the time I'm sending this message (July 25th, 2016 @ 07:20 AM), I haven't received anything in the mail from them. When I receive and review the letter from them that was sent on July 20th, 2016, I would then determine whether or not I am satisfied with their response.
Please note that this is NOT my official rejection to the business response. I will accept or reject the business response on receipt of their letter and approval of their resolution stated in their letter.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2014 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 14, 2016 and
resolved the issue with the customer.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 2,...
2015, and we are working with the customer directly to
resolve the issue.
Tell us why here...
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 8, 2015. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
April 6, 2016 and we are working with
the customer directly to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that (provided the business implements the changes discussed during our call) this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 26, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of protecting the privacy of our...
customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 12, 2016. Please allow sufficient time for
postal delivery.