Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via US Postal Service on April 28, 2015. Please
allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 2, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 29, 2014. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2015. Please allow sufficient time for
postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received a letter from Navient representative [redacted] with explanations of the rules of the student loan. I understand the rules and I don't need to be reminded about it. Ms [redacted] stated in the letter that the student loan
is now in a student deferment and repayment is postponed until December 20, 2016. I was able to check the loan status and it does say that payment starts on December 20, 2016. I am afraid that next month I will be going through
the same issue, dates will change and phone calls and emails will start again. We've provided information needed, my daughter paid a fee to school to have a letter stating that she is full time student. That letter was mailed to Navient
and the phone call was made to Navient to make sure that they have information. This is an ongoing event between Navient and me. I placed a call to Ms. [redacted] and waiting for a call back, just to make sure that the situation doesn't
repeat itself again. For that reason, I still need more time.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 2, 2015. Please allow sufficient time for postal
delivery.
My experience with Navient has quite possibly been the worst of any company I have ever worked with. Had I known this would be the case I can assure you I would never have chosen Sallie Mae when I consolidated my loans in August of 2014. Since then I have been battling to have around 15,000 USD applied to my account. I have been put off for 30 days, 60 days, promised return calls that were never received, spoken with supervisors that told me I could reach them with only a badge number then to be told that is impossible. I've been told by other supervisors that the previous supervisor sent my information to the wrong department and I would have to start all over. I have spent close to 15 hours on hold or explaining to yet another person what is happening and still nothing. Wait times are beyond ridiculous and no one seems able to do a job correctly. I will be reviewing Navient on any and every website possible so others do not have to experience this level of incompetence.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I attempted to reject the business's response to my complaint multiple times today, but the website is not working. It gives me a runtime error message.
I am rejecting the business's response because I have not yet received a check from them. This matter is not resolved until I receive a check.
Navient did contact me and had agreed to reimburse me in full, but has had ample time to send a check and has not done so. I also left them a message today reminding them that I still need a check.
Please reply and let me know if this email can suffice, given that the website was not working today.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 17, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 23, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have corrected credit report according to agent to reflect no negatives, no late payments. I am truly happy and satisfied with that reporting. Thank you for all your assistance.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on June 11, 2015 and resolved the
issue with the customer.
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via US Postal Service on April 28, 2015. Please
allow sufficient time for postal delivery.
A representative from the Office of...
Customer Advocate contacted the customer by telephone on August 17, 2015 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 2, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 29, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2015. Please allow sufficient time for postal
delivery.
A representative...
from the Office of Customer
Advocate contacted the customer by telephone on March 12, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received a letter from Navient representative [redacted] with explanations of the rules of the student loan. I understand the rules and I don't need to be reminded about it. Ms [redacted] stated in the letter that the student loan
is now in a student deferment and repayment is postponed until December 20, 2016. I was able to check the loan status and it does say that payment starts on December 20, 2016. I am afraid that next month I will be going through
the same issue, dates will change and phone calls and emails will start again. We've provided information needed, my daughter paid a fee to school to have a letter stating that she is full time student. That letter was mailed to Navient
and the phone call was made to Navient to make sure that they have information. This is an ongoing event between Navient and me. I placed a call to Ms. [redacted] and waiting for a call back, just to make sure that the situation doesn't
repeat itself again. For that reason, I still need more time.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 2, 2015. Please allow sufficient time for postal
delivery.
My experience with Navient has quite possibly been the worst of any company I have ever worked with. Had I known this would be the case I can assure you I would never have chosen Sallie Mae when I consolidated my loans in August of 2014. Since then I have been battling to have around 15,000 USD applied to my account. I have been put off for 30 days, 60 days, promised return calls that were never received, spoken with supervisors that told me I could reach them with only a badge number then to be told that is impossible. I've been told by other supervisors that the previous supervisor sent my information to the wrong department and I would have to start all over. I have spent close to 15 hours on hold or explaining to yet another person what is happening and still nothing. Wait times are beyond ridiculous and no one seems able to do a job correctly. I will be reviewing Navient on any and every website possible so others do not have to experience this level of incompetence.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I attempted to reject the business's response to my complaint multiple times today, but the website is not working. It gives me a runtime error message.
I am rejecting the business's response because I have not yet received a check from them. This matter is not resolved until I receive a check.
Navient did contact me and had agreed to reimburse me in full, but has had ample time to send a check and has not done so. I also left them a message today reminding them that I still need a check.
Please reply and let me know if this email can suffice, given that the website was not working today.
Thank you for your continued help with my issue,
--
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 17, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 23, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have corrected credit report according to agent to reflect no negatives, no late payments. I am truly happy and satisfied with that reporting. Thank you for all your assistance.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 18, 2015 and resolved
the issue with the customer.