RLJ Entertainment

From: Fred K [redacted] arial, sans-serif;">< [redacted] @rljentertainment.com>Date: Wed, Feb 10, at 10:AMSubject: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Hi [redacted] , For this case, we contacted customer and issued ()$refunds for her account listed under [redacted] @***.com and spoke to customer We also just found another account for her listed under another e-mail address: [redacted] @ [redacted] .com We have issued refunds of $and have canceled her account We do hope the customer rejoins [redacted] and consider this issue closed Best regards, Fred K [redacted] | RLJ Entertainment | Head of Customer and Client Service

Revdex.com:I did not speak directly to the companyA representative left a voice mail message to confirm I wanted to cancel the accountI returned the call and left a voice message to let them know I did want to cancel the accountA few days ago my credit card was charged for another month of serviceSince I never received a cancellation notice in writing and was still being charged for the service, I assumed my account was not cancelled I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The company is RLJ Entertainment [redacted] is the service I am being billed for.Thank you

Acorn TV responded to this complaint today, 1/4/ Contacted customer and issued $credits to her new credit card on file We spoke to the subscriber two times and this is now resolvedBest regards, Acorn TV

We have canceled the membership effective immediately and issued a credit for May through October monthly charges of $ Total credit issued is $to the card on fileIt is Acorn TV's policy to credit accounts when accounts are indeed canceledWe reached out to consumer today and let them know that this has now been resolved and a credit has been issuedBest regards, Acorn TV

We contacted customer and issued a $refund and canceled his accounts He had another e-mail on file [redacted] @***.com which was charging him as well.Spoke with customer today and this issue is now closed.Best regards,Acorn TV Team

We have contacted the customer and issued refunds of $and canceled all accountsThis was an errorThere are an additional $charges which customer has disputed with the bank and should be credited back to customer We apologize for any inconvenience and if there are any questions, please let us knowBest regards, Acorn TV Customer Service

Hi,We called customer today, 8/22/ This was NOT for RLJ Entertainment or any of our brands Should be directed to [redacted] **.Please close.Many thanks,RLJ Entertainment

Hello,We have no record of this customer with Acorn TV or Acorn Online.We reached out to the customer and have not heard back If this is an issue related to Acorn TV or Acorn Online, please have the customer contact us directly again with the order information or the purchase in question and we will follow up immediatelyMany thanks,RLJ Entertainment

We contacted customer today, March 8, and closed the old billing profile We issued an additional credits of $to the credit card on file This is a $credit.We also called the customer and now consider this issue resolved.We apologized for the billing error and offered a direct contact number should any additional follow up be necessary.Best regards,Acorn TV Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks to both Acorn TV and the BBC for the immediate response I was truly astounded by Acorn' s quick, friendly, and comprehensive response Regards, [redacted]

We called customer and are working to restore account [redacted] TV is committed to providing excellent service and is available through a number of devices.Customer is currently active in our systems and we will work to get customer back online as soon as possible

We refunded this customer's account $on 4/25/to [redacted] ending in ***.The credit will appear in to business days.We consider this complaint closed but are open to any additional questions.Best regards,Acorn TV Customer Service Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though I am having the same problem, I now have a way to contact the companyThey say they are working on the streaming issue, but I see complaints as far as years back with the same issueI am not sure what can be done Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I filed a complaint previously complaint # [redacted] Please look at thatI had thought that complaint was resolvedBut after I accepted it Acorn TV charged me $AGAINI have since called them a couple of times and filed a complaint with them and have gotten no responseTo make a long story short, they took $out of my account on 12/29/and took another $out of my account on 1/29/They refunded me $on 2/2/They have never refunded the other $I had signed up for a FREE month and referred a friend who signed up for a month so I was supposed to get two free monthsMy two free months was to expire on 12/27/I cancelled on 12/27/and have not had access to Acorn TV since that time Regards, [redacted]

We have contacted the customer and issued refunds of $and canceled all accounts.This was an error.There are an additional $charges which customer has disputed with the bank and should be credited back to customerWe apologize for any inconvenience and if there are any questions, please let us know.Best regards,Acorn TV Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to point out that after numerous e mails and phone calls on my part, I did not get a resolution to my problem until I contacted the Revdex.com The problem was resolved that day with folle-mails and phone calls from representatives from *** I am satisfied with the resolution of the problem, but I believe the situation was resolved more quickly with the intervention of Revdex.com Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because We will accept the resolution once money is receivedThere has one been credits thusfarThe other have not been refunded at this time.Regards, [redacted]