RLJ Entertainment

We contacted customer and issued credits of $each The account is now inactive.The credits were issued to the card on file and were completed earlier this month.We consider this case closed.Many thanks,Acorn TV Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] ,We have responded to this issue and issued $credits to the credit card on file The remaining charges were disputed with the bank and the customer won thoseWe contacted the customer again today The e-mail on file for charges is [redacted] @ [redacted] com not [redacted] @***.com as was mentioned in the Revdex.com letterWe consider this issue closedWe are open to any further follow up as necessaryMany thanks! Fred K [redacted] | RLJ Entertainment | Head of Customer and Client Service###-###-#### | [redacted] @rljentertainment.comGeorgia Avenue, Suite | Silver Spring | MD | USA

We contacted customer today several times Her account was canceled and we were not billing her as it stated in the complaintWe spoke to the customer and this matter is now resolvedPlease let us know if there are any further
questionsBest regards,
Acorn TV

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to point out that after numerous e mails and phone calls on my part, I did not get a resolution to my problem until I contacted the Revdex.com The problem was resolved that day with folle-mails and phone calls from representatives from *** I am satisfied with the resolution of the problem, but I believe the situation was resolved more quickly with the intervention of Revdex.com
Regards,
*** ***

Hello ***,
We have responded to this issue and issued $credits to the credit card on file. The remaining charges were disputed with the bank and the customer won those
We contacted the customer again today. The e-mail on file for charges is ***@***com not ***@***.com as was mentioned in the Revdex.com letter
We consider this issue closed
We are open to any further follow up as necessary
Many thanks!
Fred K*** | RLJ Entertainment | Head of Customer and Client Service
###-###-#### | ***@rljentertainment.com
Georgia Avenue, Suite | Silver Spring | MD | USA

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks to both Acorn TV and the BBC for the immediate response I was truly astounded by Acorn' s quick, friendly, and comprehensive response
Regards,
*** ***

Acorn TV contacted customer on 1/29/and canceled account and issued $refund to the card on file ending in ***.We apologize for the confusion and consider this matter closed.Acorn TV strives to provide excellent customer service and apologizes for any inconvenience to the customer.Best
regards,Acorn TV

We have canceled this customer's account and understand that the customer was not able to cancel on their own, which is our procedure.We have also credited her account the $charged in JuneThe account is now canceledIt is our intention at RLJ to
handle all customer interactions with speed and accuracyBest Regards,
Acorn TV Team

Have a billing dispute with the company and cannot be connected directly with the billing deptYou have to leave a phone message for them and they may or may not call you backThey owe me money, charging me for a membership I no longer have and also charging an extra fee for ???.I have e-mailed and left messages x days and still no resolutionI believe this lack of customer satisfaction is totally unacceptable for a company

We responded immediately today to the customer and resolved this issue on the phone.We offered a code for months of service free and issued months of credits for the billing issue.It is our policy to resolve customer issues efficiently and effectively.Best regards,Acorn TV Customer Service Team

We have canceled the membership effective immediately and issued a credit for May through October monthly charges of $ Total credit issued is $to the card on file.It is Acorn TV's policy to credit accounts when accounts are indeed canceled.We reached out to consumer today and let
them know that this has now been resolved and a credit has been issued.Best regards,Acorn TV

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We contacted customer today She is signed up through *** *** issued $credits today. This issue should now be resolved. Best regards,Acorn TV Customer Service Team

We have researched this account and issued a credit of $9.99, which what was owed to this customer.We e-mailed this response to customer 12/30/15:We are sorry for the error! It appears
your profile did not
cancel properly after you cancelled your subscription in
April of Since then you have been charged two additional times, and we
have refunded those payments and removed your billing information from our
system to prevent future errorsPlease let us know if you have any further
issues with this account or have any more concerns.We consider this issue now resolved.Many thanks,Acorn TV Customer Service Team