RLJ Entertainment

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have contacted the customer and issued 19 refunds of $4.99 and canceled all accounts.This was an error.There are an additional 20 $4.99 charges which customer has disputed with the bank and should be credited back to customerWe apologize for any inconvenience and if there are any questions,...

please let us know.Best regards,Acorn TV Customer Service

I subsribed to Acorn TV via my Roku. I cancelled my subscription in April. It is now November and I'm still being charged on my credit card. I I received an email confirmation saying that my account was cancelled. When I log into my Acorn TV account, it shows that my status is cancelled and that my credit card won't be charged anymore. This is a blatant lie because I've been charged for 7 months after my cancellation date.

Revdex.com:I did not speak directly to the company. A representative left a voice mail message to confirm I wanted to cancel the account. I returned the call and left a voice message to let them know I did want to cancel the account. A few days ago my credit card was charged for another month of service. Since I never received a cancellation notice in writing and was still being charged for the service, I assumed my account was not cancelled. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We responded to this issue today, 2/22/16.  We extended customer's subscription by three months and reset the account.
Customer will try to watch Acorn TV and let us know if it is resolved.
We at Acorn TV stand behind our product and...

will work to get this customer online as soon as possible.
Best regards,
Acorn TV Customer Support

Acorn TV responded to this complaint today, 1/4/15.  Contacted customer and issued 3 $4.99 credits to her new credit card on file. 
We spoke to the subscriber two times and this is now resolved.
Best regards,
Acorn TV

We contacted customer today and issued a refund of $24.99.  We also sent customer an e-mail and do apologize for any mis-communication.
Customer's account is active until Dec. 2016.
We sent this in an e-mail today.
We consider this matter closed.
Best...

regards,Acorn TV Team

We contacted customer today and issued a $49.99 refund.We also spoke to customer and believe that this issue is now closed.Regards,Acacia TV

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because
We will accept the resolution once money is received. There has one been 3 credits thusfar. The other 17 have not been refunded at this time.Regards,
[redacted]

We called customer and are working to restore account.  [redacted] TV is committed to providing excellent service and is available through a number of devices.Customer is currently active in our systems and we will work to get customer back online as soon as...

possible.

We contacted customer and issued a $4.99 refund and canceled his accounts.  He had another e-mail on file [redacted].com which was charging him as well.Spoke with customer today and this issue is now closed.Best regards,Acorn TV Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Fred K[redacted]
arial, sans-serif;"><[redacted]@rljentertainment.com>Date: Wed, Feb 10, 2016 at 10:15 AMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
Hi [redacted],
 
For this case, we contacted customer and issued (2 )$4.99 refunds for her account listed under [redacted].com  and spoke to customer.
 
We also just found another account for her listed under another e-mail address: [redacted].com   We have issued 3 refunds of $4.99 and have canceled her account.
 
We do hope the customer rejoins [redacted] and consider this issue closed.
 
Best regards,
 
Fred K[redacted] | RLJ Entertainment | Head of Customer and Client Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to point out that after numerous e mails and phone calls on my part, I did not get a resolution to my problem until I contacted the Revdex.com.  The problem was resolved that day with follow-up e-mails and phone calls from representatives from [redacted].  
I am satisfied with the resolution of the problem, but I believe the situation was resolved more quickly with the intervention of Revdex.com.
Regards,
[redacted]

We contacted customer today, March 8, 2016 and closed the old billing profile.  We issued an additional 5 credits of $4.99 to the credit card on file.  This is a $24.94 credit.We also called the customer and now consider this issue resolved.We apologized for the billing error and offered a...

direct contact number should any additional follow up be necessary.Best regards,Acorn TV Customer Service

Contacted customer on 3/18/16.  Customer had not fully filled out billing information and we reached out and will work to get this customer online as soon as possible.This matter is pending but we expect resolution in the next few days.Best regards,Acorn TV Customer Service

We contacted customer and issued 4 credits of $4.99 each.  The account is now inactive.The credits were issued to the card on file and were completed earlier this month.We consider this case closed.Many thanks,Acorn TV Customer Service

[redacted] has canceled this customer's account and issued a credit of $20.95 on 10/13/15.We also contacted customer to let them know the refund has been issued.It is our policy to refund customers when they cancel.Best regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]