RLJ Entertainment

We called customer and are working to restore account.  [redacted] TV is committed to providing excellent service and is available through a number of devices.Customer is currently active in our systems and we will work to get customer back online as soon as possible.

Hi,We called customer today, 8/22/17.  This was NOT for RLJ Entertainment or any of our brands.  Should be directed to [redacted].Please close.Many thanks,RLJ Entertainment

We contacted customer today several times.  Her account was canceled and we were not billing her as it stated in the complaint.We spoke to the customer and this matter is now resolved.Please let us know if there are any further questions.Best regards,Acorn TV

Revdex.com:
I did not speak directly to the company. A representative left a voice mail message to confirm I wanted to cancel the account. I returned the call and left a voice message to let them know I did want to cancel the account. A few days ago my credit card was charged for another month of service. Since I never received a cancellation notice in writing and was still being charged for the service, I assumed my account was not cancelled. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I filed a complaint previously complaint #[redacted]. Please look at that. I had thought that complaint was resolved. But after I accepted it Acorn TV charged me $4.99 AGAIN. I have since called them a couple of times and filed a complaint with them and have gotten no response. To make a long story short, they took $4.99 out of my account on 12/29/15 and took another $4.99 out of my account on 1/29/16. They refunded me $4.99 on 2/2/16. They have never refunded the other $4.99. I had signed up for a FREE month and referred a friend who signed up for a month so I was supposed to get two free months. My two free months was to expire on 12/27/15. I cancelled on 12/27/15 and have not had access to Acorn TV since that time.
Regards,
[redacted]

We have refunded the $49.99 charge and canceled the account.The customer selected annual in our records.We consider this issue closed.Best regards,UMC Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thanks to both Acorn TV and the BBC for the immediate response.  I was truly astounded by Acorn' s quick, friendly, and comprehensive response.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Fred K[redacted]<[redacted]@rljentertainment.com>Date: Wed, Feb 10, 2016 at 10:15 AMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hi [redacted], For this case, we contacted customer and issued (2 )$4.99 refunds for her account listed...

under [redacted].com  and spoke to customer. We also just found another account for her listed under another e-mail address: [redacted].com   We have issued 3 refunds of $4.99 and have canceled her account. We do hope the customer rejoins [redacted] and consider this issue closed. Best regards, Fred K[redacted] | RLJ Entertainment | Head of Customer and Client Service

We contacted the customer on Monday, November 6, 2017 via phone.  The charge in question is an [redacted] subscription which we have no access to.We helped he customer with the information needed to contact [redacted] Customer Service and offered to help in case he did not get the...

desired outcome from this partner of [redacted]. We consider this case closed.Please let us know if you have any additional questions. Best regards,[redacted] Customer Service

Hi,We contacted customer on 2/26/16, reset password and got customer re-connected.
We also let customer know they can check back with us anytime for additional assistance.
We consider this issue closed.
Best...

regards,
Acorn TV Customer Service