We are in receipt of your letter dated June 17, 2016, and we respond as follows. On August 6, 2011, Ms*** entered into a self-storage rental agreement at the above-referenced facilityAs opposed to a warehouse, we do not take possession of personal property stored and no bailment is
created. While we do inspect each unit between rentals, we only have the right to enter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition exists. Ms*** did not advise us of any problem with her unit until she was removing items from her unit on or around June 6, 2016. The store manager inspected the unit upon Ms***’s notice of damaged itemsDuring the inspection, he observed the unit and the items in it to be completely dry to the touch. He noted that although there were moisture-damaged items, the damage seemed to be a very old condition of moisture. It is clearly stated in the Rental Agreement that insurance is the responsibility of the customer and that issues that arise with water, mold and mildew do not fall under the responsibility of Uncle Bob’s Self Storage. Ms*** was given the opportunity to purchase insurance and she declined
Re: Life Storage LP, Store #***, Located at W Maule Avenue, Las Vegas, NY *** *** | Complaint ID # *** Dear Ms***: We are in receipt of your letter
dated April 7, and we respond as follows On or about February 2, 2008, customer entered into a self-storage rental agreement at the above-referenced location Section of customer’s signed agreement states, “The address given herein by the LESSEE shall remain as the address for the mailing of all notices until LESSEE notifies LESSOR in writing of any change.” Moreover, Section of the Life Storage rental agreement states, “For the purposes of Owner’s lien, “last known address” means that physical or email address provided by the Customer in this Rental Agreement or the physical or email address provided by Customer in a subsequent written notice of change of physical or email addressNotice must be COMPLETE and in writing, dated and signed by CustomerReturn addresses on envelopes or checks are insufficient.” The last change of address notification that the store received was dated May 29, The last auto pay change was received via an online change (filled out by the customer online) on August 23, On January 4, 2017, that card was declined The contents of the storage space were sold at public auction on March 8, and it was auctioned for non-payment of rent and other charges according to Nevada self-storage statutes. Prior to auction, notices were both mailed to customer and published in a local newspaper, as required by statuteAdditionally, the store manager sent notices to the customer’s email, alerting them that the unit was set to be auctioned on March 8, If you require any additional information, please contact the undersigned Thank you, Anne H*** Paralegal, Legal Operations
Re: Life Storage LP, Store #769, Located at WMain Street, League City, TX *** *** * *** ** * ***
* Dear Ms***: We are in receipt of your letter
dated October 18, 2017, and we respond as follows. We do apologize for the delay in getting back to the customer. It is my understanding that the area manager for the store reached out to the customer yesterday and they reached a settlement. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations =
We are in receipt of your letter dated August 10, and we respond as follows. On or about June 24, 2016, customer entered into a self-service storage facility rental agreement at the facility referenced above. The rental agreement expressly states in Section 3, that rent is
due on the 1st of each month and that late fees apply if payment is received after the 7th and 20th of the month. Additionally, the rental agreement states that a lien attaches if the account is in continuous default for a period of days and that a lien sale preparation fee of $applies. Our store manager reviewed this information with the customer at the time the Rental Agreement was signed and again on July 29, 2016, as referenced in the attached report. As a courtesy, our store credited customer’s account in the amount of $on August 4, Therefore, customer’s request for an additional $credit is denied. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal Tell us why here
Re: Life Storage LP, Store #514, Located at Edinger Ave, Westminster, CA *** *** * *** ** * *** Dear Ms*** We are in receipt of your letter dated
September 10, 2017, and we respond as follows. On or about May 6, Customer signed a self-storage rental agreement at the above-referenced facility. I have reviewed the customer’s file and I see that he initially elected to have $2,in insurance coverage through Bader. I can offer the customer $2,to cover damage and cleaning costsIf this is acceptable to the customer, please have him provide the address he would like the check sent to. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations
We are in receipt of your letter dated August 18, and we respond as follows. Copies of relevant documents are attached.On December 11, 2015, *** *** entered into a self-service storage facility rental agreement at the facility referenced above. The rental agreement
expressly states in paragraph 3, that rent is due on the 1st of each month and that late fees apply if payment is received after the 5th and 20th of the month. Additionally, the rental agreement states that a lien attaches if the account is in continuous default for a period of days and that a lien sale preparation fee of $applies. Paragraph also states that we do not have to accept partial payments from the customer and acceptance of partial payments does not waive Owner’s right to proceed with the foreclosure process. As referenced in the Report on Customer, Ms*** was contacted by the store manager various times regarding the delinquent status of her accountShe was offered an Accord Satisfaction and Release on June 4, that equaled to 80% of the balance owed on her accountA decision was made by the customer not to do so at that time. According to our records, customer paid her space in full on August 18, and her account is now current. If you require any additional information, please contact the undersigned. Thank you, Anne H***Paralegal
Dear Ms***:We are in receipt of the attached complaint and we respond as follows
below. Copies of relevant documents are
attached
On September 2, 2015, *** *** entered into a
self-service storage facility rental agreement at Uncle Bob's Self Storage, Newport
Road, Camillus, NY 13031. The rental agreement expressly
states #2e: "Owner requires Customer to pay a one-time administration fee of $at the inception of this rental agreement." The rental agreement also states at #that the "customer must provide insurance protecting the personal property stored within the enclosed storage space against fire, burglary or other damage." Mr*** was unable to get a copy of the declaration page for his insurance when he signed his rental agreement on September 2. At that time, it was suggested that he sign up for *** insurance until he got us a copy of his declaration page. When received, the fees associated with the insurance would be pro-rated and cancelled. A check for $will be mailed to Mr*** as a refund for the pro-rated monthly insurance payment of $10.00.
If you require any additional information, please contact
the undersigned.Very truly yours,Jodie Z***Paralegal- Legal Compliance
Re: Life Storage LP, Store #072, Located at Seminole Blvd., Largo, FL *** *** *** *** *** * *** ** * *** Dear Ms***: We are in receipt of
your letter dated February 1, and we respond as follows. I have spoken with the store manager and it is my understanding that the customer’s lock is still on the unit doorThe store manager has reached out to the customer to come to the store and sign an Authorization to Cut Lock. Once the store is able to cut the lock and verify the unit is empty, the manager will remove all charges to the account. If you require any additional information, please contact the undersigned. Thank you, Anne H***Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sorry, but Ms*** must have spoken to the manager about a completely different customerHer response to my complaint has absolutely no relation to my experienceThere was no discussion of multiple "time slots"Actually, what occurred was quite the oppositeI rented the trailer in the afternoon on a Friday and was told that I could return it anytime on SaturdayI actually returned the trailer on the same evening that it was rentedIf anything, I used 1/of a "time slot"Regardless, the number of "time slots" was not discussed, mentioned, or relevant in this case whatsoever
Regards,
*** ***
Re: Uncle Bob’s Self Storage, Store #Located at S Van Brunt St., Englewood, NJ *** *** Complaint ID # *** Dear Ms***: We are in receipt of your letter
dated December 5, and we respond as followsI have attached copies all relevant documents. Ms*** entered into a self-storage rental agreement on or about June 14, 2011. The customer’s main complaint stems from the discovery of dust on her property that was being stored in her storage unitAs stated above, Ms*** began renting an outdoor unit that is access by opening a garage door at this facility over five (5) years ago; dust will ultimately make its way into any storage unit after time. Our website, UncleBobs.com, points out, “You’ll want to take some precautions to help keep your items clean; for example, it’s always a good idea to purchase dust covers for your mattresses and furniture and seal all your boxes.” I, as well as the store’s Area Manager and Regional Vice President have been attempting to reach an amicable resolution with Ms*** since early in November of this year but to date, all attempts have been unsuccessful. An accommodation in the amount of $as well as December’s rent for free was offered to Ms***, provided she vacate her unit by December 31, Ms*** indicated on numerous occasions that she was looking to vacate and we believe this is in the best interest of both parties. On November, 18, 2016, I received an email from Ms*** stating that she had performed a “Door Seal/Pencil Test” (see attached) on her unit as well as eight other units that belong to other customersThe “Rating Key” for said test states, “[equals] Pencil no entry; [equals] moves 1”; [equals] slides into unit.” By performing such a test, Ms*** has effectively disturbed the units that were penetrated with her pencilAdditionally, she has disrupted the, “quiet enjoyment of the premises,” which is a violation of the Rules and Regulations section of her Uncle Bob’s Agreement. Ms***’s agreement has been terminated effective December 31, 2016, for such violation. I have attached the copy of Ms***’s original rental agreement, as long as the updated rental agreement that became effective as of the date of Uncle Bob’s acquisition of Lackland Self Storage. The offer of $and December’s free rent still stands. Ms*** will receive her check once she has vacated her unit. I would like to emphasize that at no time have I, “made defamatory, libelous, and slanderous statements.” Nor have I, “made up rules to harass.” All of my correspondence with Ms*** has been in response to her inquiries. As a final note, we like to add that our overall customer satisfaction and success rate is very positiveWe maintain over stores, (approximately 414,units) throughout the United States and have very little complaints in comparisonWe attempt to reach amicable resolutions wherever possibleWe are confident with our customer service, but we appreciate Ms***’s feedback. We are sorry that Ms*** is finding a negative experience with our company, but we do feel it’s best to part ways with her. If you require any additional information, please contact the undersigned. Thank you, Jodie Z*** Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***, Thank you for your follresponse. Again, we do apologize for any confusion with the U-Haul rental priceWe can offer you a refund of $ Please let me know if you accept this offer and I can get a check sent out to you right awayPlease email me directly with the address you would like the refund check sent to Sincerely, AnneH*** Paralegal
Re: Life Storage LP, Store #229, Located at Bessemer Super Hwy, Bessemer, AL 35020 *** *** | Complaint ID # *** Dear Ms***: I have followwith Bader regarding the customer’s claimThe claim was reopened after the customer provided pictures of damageBader is currently reviewing to see if additional settlement is warranted. At the time the customer began renting with us, she elected to have $2,in insurance coverage. As stated previously, she has received $1,from Bader. Section of customer’s signed agreement states, “All personal property is stored by Customer at Customer’s sole riskInsurance is Customer’s sole responsibilityCustomer understands that Owner will not insure Customer’s personal property….Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space…” We do have pest control at our facilities, however, rodents do enter spaces from time to time. We apologize that the customer experienced damage to some of her items, however, the customer’s request for a refund of $1,is denied. If you require any additional information, please contact the undersigned Thank you, Anne H*** Paralegal, Legal Operations
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, the facility name was Uncle Bob's Storage Pflugerville,TxThe account was under *** ***They charged $to my creditI didn't even have an accountMy ex-wife had me on their to make payments when she couldn't
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To assist us in bringing this matter to a close, we would like to know your view on the matter.]Many erroneous statementsAlot of what transpired was verbal and NO the lock was not on until Jan or Feb It was removed on November 7th When speaking with agents I stated the unit was open and the lock was removed when the stored items wereThe agent on the 7th was told everything was leaving the unit and he failed to note it the following month from the move in was supposed to be half off if we had stayedPlease help meI was homeless at the time when this transpired and this is just a travesty. Also, no one told me when bobs became life storageMy contact was with bobs storage By the time it was life storage I was long gone
Regards,
*** ***
Re: Life Storage #565, Located at W30th Street, Chicago, IL *** *** Complaint ID # *** Dear Ms*** We are in receipt of your letter dated October
31, and we respond as followsAll relevant documentation is attached. On or about June 17, 2015, the customer entered into a self-storage rental agreement at the above referenced location. Earlier this year, this self-storage facility was purchased by Life Storage LP f/k/a Uncle Bob’s Self Storag** A letter was sent out to customers making them aware of the transition as well as letting them know that their “paid to” date would change to the 1st of the month instead of the anniversary date of when they signed their rental agreementsThis letter was sent out well in advance of any change that was mad** It is the customer’s responsibility to make the store aware if their contact information should chang** Ms*** failed to provide the store an updated address, which is required in writing, and therefore did not receive the notice that her store was being acquired by the newly formed Life Storage and that the terms of the rental agreement would be changing. Additionally, it is important to note that Ms***’s last payment was on 9/9/2016, in the amount of $(her regular rental payment is $92.00, plus $for insurance) which was almost two months ago, making her account severely delinquentHer current balance is $265.04, however, the area manager has asked that I extend an offer to her to pay only $to get her account to current status. If you require any additional information, please contact the undersigned. Thank you, Anne ** H*** Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My address is *** *** *** *** *** ** ***
Regards,
*** ***
Re: Life Storage LP, Store ***, Located at Complaint ID # *** Dear Ms***: We are in receipt of your letter dated January 22, and we respond as followsWe apologize for the
confusionThe customer is in lien status and our company’s policy is to not accept payment over the phonePayment for liened spaces can only be accepted in the form of certified check, money order or cashHowever, because the customer lives out of town, the Area Manager was able to obtain approval (as a one-time courtesy) and we will accept the customer’s payment over the phoneThe customer may contact the store and make a paymentIf you require any additional information, please contact the undersigned
Dear Ms***: We are in receipt of your letter dated June 4, and we respond as follows. We do apologize for the confusionIf Mr*** could please provide me the address that he would like the check sent to, I would be happy to refund him in the amount of $28.00. If
you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations
We are in receipt of your letter dated June 17, 2016, and we respond as follows. On August 6, 2011, Ms*** entered into a self-storage rental agreement at the above-referenced facilityAs opposed to a warehouse, we do not take possession of personal property stored and no bailment is
created. While we do inspect each unit between rentals, we only have the right to enter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition exists. Ms*** did not advise us of any problem with her unit until she was removing items from her unit on or around June 6, 2016. The store manager inspected the unit upon Ms***’s notice of damaged itemsDuring the inspection, he observed the unit and the items in it to be completely dry to the touch. He noted that although there were moisture-damaged items, the damage seemed to be a very old condition of moisture. It is clearly stated in the Rental Agreement that insurance is the responsibility of the customer and that issues that arise with water, mold and mildew do not fall under the responsibility of Uncle Bob’s Self Storage. Ms*** was given the opportunity to purchase insurance and she declined
Re: Life Storage LP, Store #***, Located at W Maule Avenue, Las Vegas, NY *** *** | Complaint ID # *** Dear Ms***: We are in receipt of your letter
dated April 7, and we respond as follows On or about February 2, 2008, customer entered into a self-storage rental agreement at the above-referenced location Section of customer’s signed agreement states, “The address given herein by the LESSEE shall remain as the address for the mailing of all notices until LESSEE notifies LESSOR in writing of any change.” Moreover, Section of the Life Storage rental agreement states, “For the purposes of Owner’s lien, “last known address” means that physical or email address provided by the Customer in this Rental Agreement or the physical or email address provided by Customer in a subsequent written notice of change of physical or email addressNotice must be COMPLETE and in writing, dated and signed by CustomerReturn addresses on envelopes or checks are insufficient.” The last change of address notification that the store received was dated May 29, The last auto pay change was received via an online change (filled out by the customer online) on August 23, On January 4, 2017, that card was declined The contents of the storage space were sold at public auction on March 8, and it was auctioned for non-payment of rent and other charges according to Nevada self-storage statutes. Prior to auction, notices were both mailed to customer and published in a local newspaper, as required by statuteAdditionally, the store manager sent notices to the customer’s email, alerting them that the unit was set to be auctioned on March 8, If you require any additional information, please contact the undersigned Thank you, Anne H*** Paralegal, Legal Operations
Re: Life Storage LP, Store #769, Located at WMain Street, League City, TX *** *** * *** ** * ***
* Dear Ms***: We are in receipt of your letter
dated October 18, 2017, and we respond as follows. We do apologize for the delay in getting back to the customer. It is my understanding that the area manager for the store reached out to the customer yesterday and they reached a settlement. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations =
We are in receipt of your letter dated August 10, and we respond as follows. On or about June 24, 2016, customer entered into a self-service storage facility rental agreement at the facility referenced above. The rental agreement expressly states in Section 3, that rent is
due on the 1st of each month and that late fees apply if payment is received after the 7th and 20th of the month. Additionally, the rental agreement states that a lien attaches if the account is in continuous default for a period of days and that a lien sale preparation fee of $applies. Our store manager reviewed this information with the customer at the time the Rental Agreement was signed and again on July 29, 2016, as referenced in the attached report. As a courtesy, our store credited customer’s account in the amount of $on August 4, Therefore, customer’s request for an additional $credit is denied. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal Tell us why here
Re: Life Storage LP, Store #514, Located at Edinger Ave, Westminster, CA *** *** * *** ** * *** Dear Ms*** We are in receipt of your letter dated
September 10, 2017, and we respond as follows. On or about May 6, Customer signed a self-storage rental agreement at the above-referenced facility. I have reviewed the customer’s file and I see that he initially elected to have $2,in insurance coverage through Bader. I can offer the customer $2,to cover damage and cleaning costsIf this is acceptable to the customer, please have him provide the address he would like the check sent to. If you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations
We are in receipt of your letter dated August 18, and we respond as follows. Copies of relevant documents are attached.On December 11, 2015, *** *** entered into a self-service storage facility rental agreement at the facility referenced above. The rental agreement
expressly states in paragraph 3, that rent is due on the 1st of each month and that late fees apply if payment is received after the 5th and 20th of the month. Additionally, the rental agreement states that a lien attaches if the account is in continuous default for a period of days and that a lien sale preparation fee of $applies. Paragraph also states that we do not have to accept partial payments from the customer and acceptance of partial payments does not waive Owner’s right to proceed with the foreclosure process. As referenced in the Report on Customer, Ms*** was contacted by the store manager various times regarding the delinquent status of her accountShe was offered an Accord Satisfaction and Release on June 4, that equaled to 80% of the balance owed on her accountA decision was made by the customer not to do so at that time. According to our records, customer paid her space in full on August 18, and her account is now current. If you require any additional information, please contact the undersigned. Thank you, Anne H***Paralegal
Dear Ms***:We are in receipt of the attached complaint and we respond as follows
below. Copies of relevant documents are
attached
On September 2, 2015, *** *** entered into a
self-service storage facility rental agreement at Uncle Bob's Self Storage, Newport
Road, Camillus, NY 13031. The rental agreement expressly
states #2e: "Owner requires Customer to pay a one-time administration fee of $at the inception of this rental agreement." The rental agreement also states at #that the "customer must provide insurance protecting the personal property stored within the enclosed storage space against fire, burglary or other damage." Mr*** was unable to get a copy of the declaration page for his insurance when he signed his rental agreement on September 2. At that time, it was suggested that he sign up for *** insurance until he got us a copy of his declaration page. When received, the fees associated with the insurance would be pro-rated and cancelled. A check for $will be mailed to Mr*** as a refund for the pro-rated monthly insurance payment of $10.00.
If you require any additional information, please contact
the undersigned.Very truly yours,Jodie Z***Paralegal- Legal Compliance
Re: Life Storage LP, Store #072, Located at Seminole Blvd., Largo, FL *** *** *** *** *** * *** ** * *** Dear Ms***: We are in receipt of
your letter dated February 1, and we respond as follows. I have spoken with the store manager and it is my understanding that the customer’s lock is still on the unit doorThe store manager has reached out to the customer to come to the store and sign an Authorization to Cut Lock. Once the store is able to cut the lock and verify the unit is empty, the manager will remove all charges to the account. If you require any additional information, please contact the undersigned. Thank you, Anne H***Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sorry, but Ms*** must have spoken to the manager about a completely different customerHer response to my complaint has absolutely no relation to my experienceThere was no discussion of multiple "time slots"Actually, what occurred was quite the oppositeI rented the trailer in the afternoon on a Friday and was told that I could return it anytime on SaturdayI actually returned the trailer on the same evening that it was rentedIf anything, I used 1/of a "time slot"Regardless, the number of "time slots" was not discussed, mentioned, or relevant in this case whatsoever
Regards,
*** ***
Re: Uncle Bob’s Self Storage, Store #Located at S Van Brunt St., Englewood, NJ *** *** Complaint ID # *** Dear Ms***: We are in receipt of your letter
dated December 5, and we respond as followsI have attached copies all relevant documents. Ms*** entered into a self-storage rental agreement on or about June 14, 2011. The customer’s main complaint stems from the discovery of dust on her property that was being stored in her storage unitAs stated above, Ms*** began renting an outdoor unit that is access by opening a garage door at this facility over five (5) years ago; dust will ultimately make its way into any storage unit after time. Our website, UncleBobs.com, points out, “You’ll want to take some precautions to help keep your items clean; for example, it’s always a good idea to purchase dust covers for your mattresses and furniture and seal all your boxes.” I, as well as the store’s Area Manager and Regional Vice President have been attempting to reach an amicable resolution with Ms*** since early in November of this year but to date, all attempts have been unsuccessful. An accommodation in the amount of $as well as December’s rent for free was offered to Ms***, provided she vacate her unit by December 31, Ms*** indicated on numerous occasions that she was looking to vacate and we believe this is in the best interest of both parties. On November, 18, 2016, I received an email from Ms*** stating that she had performed a “Door Seal/Pencil Test” (see attached) on her unit as well as eight other units that belong to other customersThe “Rating Key” for said test states, “[equals] Pencil no entry; [equals] moves 1”; [equals] slides into unit.” By performing such a test, Ms*** has effectively disturbed the units that were penetrated with her pencilAdditionally, she has disrupted the, “quiet enjoyment of the premises,” which is a violation of the Rules and Regulations section of her Uncle Bob’s Agreement. Ms***’s agreement has been terminated effective December 31, 2016, for such violation. I have attached the copy of Ms***’s original rental agreement, as long as the updated rental agreement that became effective as of the date of Uncle Bob’s acquisition of Lackland Self Storage. The offer of $and December’s free rent still stands. Ms*** will receive her check once she has vacated her unit. I would like to emphasize that at no time have I, “made defamatory, libelous, and slanderous statements.” Nor have I, “made up rules to harass.” All of my correspondence with Ms*** has been in response to her inquiries. As a final note, we like to add that our overall customer satisfaction and success rate is very positiveWe maintain over stores, (approximately 414,units) throughout the United States and have very little complaints in comparisonWe attempt to reach amicable resolutions wherever possibleWe are confident with our customer service, but we appreciate Ms***’s feedback. We are sorry that Ms*** is finding a negative experience with our company, but we do feel it’s best to part ways with her. If you require any additional information, please contact the undersigned. Thank you, Jodie Z*** Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Please see the attached Truck Rental Agreement
Mr***, Thank you for your follresponse. Again, we do apologize for any confusion with the U-Haul rental priceWe can offer you a refund of $ Please let me know if you accept this offer and I can get a check sent out to you right awayPlease email me directly with the address you would like the refund check sent to Sincerely, AnneH*** Paralegal
Re: Life Storage LP, Store #229, Located at Bessemer Super Hwy, Bessemer, AL 35020 *** *** | Complaint ID # *** Dear Ms***: I have followwith Bader regarding the customer’s claimThe claim was reopened after the customer provided pictures of damageBader is currently reviewing to see if additional settlement is warranted. At the time the customer began renting with us, she elected to have $2,in insurance coverage. As stated previously, she has received $1,from Bader. Section of customer’s signed agreement states, “All personal property is stored by Customer at Customer’s sole riskInsurance is Customer’s sole responsibilityCustomer understands that Owner will not insure Customer’s personal property….Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space…” We do have pest control at our facilities, however, rodents do enter spaces from time to time. We apologize that the customer experienced damage to some of her items, however, the customer’s request for a refund of $1,is denied. If you require any additional information, please contact the undersigned Thank you, Anne H*** Paralegal, Legal Operations
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, the facility name was Uncle Bob's Storage Pflugerville,TxThe account was under *** ***They charged $to my creditI didn't even have an accountMy ex-wife had me on their to make payments when she couldn't
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To assist us in bringing this matter to a close, we would like to know your view on the matter.]Many erroneous statementsAlot of what transpired was verbal and NO the lock was not on until Jan or Feb It was removed on November 7th When speaking with agents I stated the unit was open and the lock was removed when the stored items wereThe agent on the 7th was told everything was leaving the unit and he failed to note it the following month from the move in was supposed to be half off if we had stayedPlease help meI was homeless at the time when this transpired and this is just a travesty. Also, no one told me when bobs became life storageMy contact was with bobs storage By the time it was life storage I was long gone
Regards,
*** ***
Re: Life Storage #565, Located at W30th Street, Chicago, IL *** *** Complaint ID # *** Dear Ms*** We are in receipt of your letter dated October
31, and we respond as followsAll relevant documentation is attached. On or about June 17, 2015, the customer entered into a self-storage rental agreement at the above referenced location. Earlier this year, this self-storage facility was purchased by Life Storage LP f/k/a Uncle Bob’s Self Storag** A letter was sent out to customers making them aware of the transition as well as letting them know that their “paid to” date would change to the 1st of the month instead of the anniversary date of when they signed their rental agreementsThis letter was sent out well in advance of any change that was mad** It is the customer’s responsibility to make the store aware if their contact information should chang** Ms*** failed to provide the store an updated address, which is required in writing, and therefore did not receive the notice that her store was being acquired by the newly formed Life Storage and that the terms of the rental agreement would be changing. Additionally, it is important to note that Ms***’s last payment was on 9/9/2016, in the amount of $(her regular rental payment is $92.00, plus $for insurance) which was almost two months ago, making her account severely delinquentHer current balance is $265.04, however, the area manager has asked that I extend an offer to her to pay only $to get her account to current status. If you require any additional information, please contact the undersigned. Thank you, Anne ** H*** Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My address is *** *** *** *** *** ** ***
Regards,
*** ***
Re: Life Storage LP, Store ***, Located at Complaint ID # *** Dear Ms***: We are in receipt of your letter dated January 22, and we respond as followsWe apologize for the
confusionThe customer is in lien status and our company’s policy is to not accept payment over the phonePayment for liened spaces can only be accepted in the form of certified check, money order or cashHowever, because the customer lives out of town, the Area Manager was able to obtain approval (as a one-time courtesy) and we will accept the customer’s payment over the phoneThe customer may contact the store and make a paymentIf you require any additional information, please contact the undersigned
Dear Ms***: We are in receipt of your letter dated June 4, and we respond as follows. We do apologize for the confusionIf Mr*** could please provide me the address that he would like the check sent to, I would be happy to refund him in the amount of $28.00. If
you require any additional information, please contact the undersigned. Thank you, Anne H*** Paralegal, Legal Operations