Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in the original complaint, I feel that a full refund of $43.02 is appropriate. In addition, I would like Uncle Bob's to either disconnect their business from UHaul or honor the advertised prices.
Regards,
[redacted]
Re: Life Storage LP, Store [redacted], Located at [redacted] Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated December 31, 2016 and we respond as follows. I have...
attached copies of all relevant materials. On or about September 13, 2016, the customer entered into a self-storage rental agreement at the above-referenced location. Section 2d of the rental agreement states, “If Customer does not return the Space to Owner in “broom clean” condition, Customer shall pay Owner a minimum of $100.00 clean-up charge.” Additionally, Section 8 of the Rules and Regulations portion of the rental agreement states, “It is required that you notify the Manager in writing prior to vacating your Space(s). Locks must be removed when you vacate or you will be charged additional rent. At the time you vacate, your Space must be left “broom-swept” clean and undamaged.” It is important to note that this statement is bolded on the rental agreement. I have reviewed the customer’s file and have found no such vacate notice from the customer. I have contacted the store manager and she will be sending a “Notice of Unsecured Space” to the customer, as he left his unit with no lock on it, thus leaving it unsecured. The store manager will also be sending the customer a “Customer’s Authorization and Release to Abandon Space” for the customer to sign. This will stop any more charges from being incurred. If you require any additional information, please contact the undersigned. Thank you, Anne [redacted] Paralegal
My desired outcome is to be made whole in the loss of all of my personal items. Especially my family heirlooms and to find out how and why the company did not send me a letter or call me before selling these things. I would like to find out who the bidder was so that the things that can not be...
replaced like my mothers portrait and items my grandmother brought from Germany when fleeing Hitler. I have not received any communication from the regional VP as he promised. His last name is [redacted]. I think that this was a criminal activity on the part of the store manager She did nothing but lie to me when I asked her what happened. I would like to see her held accountable fir her actions as well. This business is publicly traded on the NY Stock Exchange. I would think they would care about what their share holders are being exposed to. Thank you for your attention to this matter [redacted]
Re: Uncle Bob’s Self Storage #229, located at 3551 Bessemer Super Hwy, Bessemer, AL 35020 [redacted] Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter...
dated November 7, 2016 and we respond as follows. All relevant documentation is attached. On or about May 15, 2015, the customer entered into a self-storage rental agreement at the above referenced location. Section 4 of the rental agreement states, “All personal property is stored by the customer at the customer’s sole risk. Insurance is customer’s SOLE RESPONSIBILITY. CUSTOMER UNDERSTANDS THAT OWNER WILL NOT INSURE CUSTOMER’S PERSONAL PROPERTY. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s guests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about owner’s premises.” Ms. [redacted] initially purchased insurance through Bader, which is offered at our stores as a convenience. She later canceled the Bader insurance because she stated she had her own insurance through USAA and provided insurance policy information to the store for their files. We therefore recommend that Ms. [redacted] contact USAA to resolve her claim for furniture damage. Our Area Manager provided Ms. [redacted] a credit for two month’s rent ($124.00) in an effort to assure her we do have concern regarding her situation. It is my understanding that the customer has been moved to a climate controlled unit, which should be more suitable for her storing needs. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal
Re: Life Storage LP, Store #766, Located at 6603 Atascocita Rd, Humble, TX 77346 [redacted] [redacted] [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated April 23,...
2017 and we respond as follows. I have attached all relevant documents. On or about November 1, 2016, customer entered into a self-storage rental agreement at the above-referenced location. Customer rented two storage units at that location. On the rental agreements for both units, the customer indicated that she was not in the military. I have attached a copy of both agreements. Section 19 of Customer’s signed rental agreement states, “If Customer is in the military service, or subsequently leaves the military service, Customer must provide written notice to owner of any change in such military status.” We can find no record of Ms. [redacted] notifying the store of a military status change. We are still investigating the matter, but we will require more information from the Customer. We will either need her date of birth or social security number to verify that she was active at the time of the auction. The customer can send her birthdate via email to me at [redacted] Is she would like to provide her social security number, we would ask that she call the store and provide it to them. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Thank you for your intervention in resolving this issue. I received a phone call today from a manager from Life Storage. He was very cordial and he agreed to honor the pricing that was promised me as well as provide me access to the second unit now without having to pay for it...
until April 1st. This is basically what I was seeking all along so all is well.[redacted]
Re: Life Storage LP, Store #185, Located at 3433 Fry Rd, Katy TX 77449 [redacted] [redacted] [redacted]
*Dear Ms. [redacted]: We are in receipt of your letter dated April 14, 2017 and we respond as follows. We apologize for the confusion. We will send the customer a check for the in the amount of $79.00, the equivalent of one month’s rent. However, the customer will be charged $79.00 for the larger unit moving forward, as she has a 5x12 space and that is the rental cost for the 5x12 space. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Re: Life Storage LP, Store #044, Located at 7604 Highway 85, Riverdale, GA 30274 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
September 20, 2017, and we respond as follows. On or about December 3, 2014 Customer signed a self-storage rental agreement at the above-referenced facility. Section 4 of Customer’s signed agreement expressly states that insurance is the responsibility of the customer. I have reviewed the Customer’s file and it reflects that at the time he began renting at the facility, he elected to provide his own insurance. As insurance coverage is a condition of Customer’s rental agreement, I assume he has his own insurance coverage for the property stored in his unit. The Customer will need to provide me a determination letter from his insurance company so that we may move forward with his claim. He will also need to provide any pictures he has of the damaged items as well as a detailed list along with receipts of any damaged items. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
We are in receipt of your letter dated July 28, 2016, and we respond as follows. On or about April 13, 2013, customer entered into a self-service storage rental agreement at the referenced facility. The rental agreement expressly states that rent is due on the first of each month and...
that a lien attaches if the account is in continuous default for a period of 30 days. Customer’s space was found unsecured (without a lock), but full of items on 4/25/2015. Our store manager put a store lock on the unit and tried contacting the customer, but received no response. On 7/23/2015, customer’s space was auctioned due to nonpayment. Prior to auction, notices were both mailed to customer and published in a local newspaper, as required by statute. Our store did try contacting customer on three different occasions regarding her delinquent account. Our store manager conducted a pre-auction inventory on customer’s unit as well as took pictures of the space. Items left in the unit included luggage, a couch, a dresser, bins, and an ironing board. Total delinquency on the day of auction was $653.80; proceeds at auction were $.00. There were no proceeds from the sale of the unit. I have attached copies of the Rental Agreement and Notices for your reference. Should you require additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne E. H[redacted] ...⇄ Paralegal
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
I left the lock off so they can get in an verbally had conversation on phone with maxine [redacted] oct 28 an told her I didnt want to pay November, quote from her dont worry about it we will take care of it. I ask do I owe you all anything? She said no , thats were I feel they were deceitfull why they go from no payment for nov an wait til December to contact me with a 500 dollar bill . No phone call no emaill from them
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please note and store this info. I asked for the pro-rated return they are now giving me. That was flatly rejected and I was told there would be no rebate or pro-rating of the monthly fee.They also went over the costs with me on-line before I went in to the store. No mention of any admin. fee of $25.00 is ever made. Once you are standing there and filling in the paperwork they mention it as if it is a trifle.This place is very shady in it's handling of these items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No I do not accept Life Storage Response. (1). That is their property and they are suppose to control rodents that is what I read and I was not going to purchase insurance from a company I know nothing about so I did and still is using my insurance company but I will not submit a claim because I wasn’t responsible for the deplorable rodent maintenance at their facility. I flew to Atlanta,Georgia to ship somethings to Phoenix, Arizona. So, I am at a lost here not them to include the expense of a trip, I had to get rid of things because it stink so bad and you cannot tell me there are no other units that have not been effected. The next time I make it to Georgia will be to clean out the remaining of the storage unit I have. No one I mean no freight forward company would touch my stuff with a ten foot pool because it and everything I had or have in there in contamination. That is a welfare problem and a health issue. Have no one read about the recent cases do they not know I could be at risk with health issues and the are talking about me filing a claim against my homeowner policy. Where is the humanity, empathy, sympathy and doing the right thing. I want everyone to just sit back, and think about this and picture yourself in my shoes. I could be infected or have some virus that has not been discovered now laying dormant for now. That was very serious situation and this company is not taking the high road nor thinking social and community responsibility to its customers. A simple trip turned out to be horrific for me and I have paid this company and the previous owners faithfully over 200.00 dollars a month for roughly over what might be three years now. How dare they say file against my homeowners insurance policy. I did not cause this horrific situation nor did I contributed to it. Next I will be contacting everyone I can in every state Life Storage are erected. This will not do and it will not stop at this point the momentum will be deathly to their business and I am a veteran. I will place a blog with pictures and warn everyone in United States to remove their belonging to include contacting the media and the CDC.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check in the amount of $40 can be mailed to me at :[redacted]
[redacted]
[redacted]
[redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Feedback to Uncle Bob’s / Souvran / Life Storage Response I am in receipt of the Uncle Bob’s / Souvran / Life Storage letter dated 12/8/2016. I do not agree to “accept” the business’ response. This is the first part of my response. I am asking the Revdex.com to communicate with Life Storage, and ask for them to provide a different person to assist, pursuant to item #2 below.I. General: The Business Response cannot be accepted as: 1. It is contrary to, and undermines, the intent of Revdex.com membership; 2. It was made by the very employee about whom the Complaint is made, making it impossible to resolve the problems, instead of by someone above her; 3. It is a refusal to address the issues raised in the Complaint; 4. To the extent that it addresses the Complaint, it incorrectly cites documents and misquotes the customer, making it a dishonest response, to the extent that one must wonder if she has an intellectual or learning disability; 5. The Business maintains a false and fraudulent financial record, including not documenting payment of rent for December, 2016 and January, 2017. In this business this is especially egregious, as it gives only 5 days late in paying a fee prior to depriving the tenant of their property, followed by a lien. There is no recourse. In light of having previously received over $20,000.00 from the customer, and the company’s failure to provide a working door to keep out debris including whole leaves and other vegetation such as seeds; this is unfair, arbitrary and capricious. 6. It continues to offensively perpetuate and create numerous falsehoods through the fabrication of a False Narrative, including the false and defamatory declaration that the customer “disturbed the peace” which is a criminal offense, making such a false accusation indeed defamatory and libelous; 7. It falsely justifies its causation of intentional, causeless and needless harm to a previously loyal long term customer, by demanding it vacate with virtually no notice, in the winter, which is in fact bullying and malicious behavior; and 8. It is indicative of systemic problems within the corporation, including the complete lack of any standardized procedural steps or protections or means of protecting the Due Process or property rights of tenants. II. Comments on Ms. Z.’s failure to read the table provided in the report. Ms. Z. falsely claims that the submit report was an admission of some sort of guilt. She incorrectly quotes it as saying that the customer “penetrated” other units. Using the word “penetrate” is an outrageous and slanderous term to select, and it is offensive, as it implies that a rape has occurred. The only party harmed is this customer. In fact, the table provided, page 2, clearly states that the only unit which it is possible to place a pencil under the gasket on the concrete is the customer’s own unit. This is due to the defective gasket which is old, hard, cracking plastic which is literally falling off, compared with the other units which have newer rubber type gaskets which actually do make firm contact with the concrete ground. Therefore, when Ms. Z. claims that the other units were “penetrated”, she is being dishonest. This is entirely fictional. How can a huge company, which is publicly traded and reports to the SEC, make such a foolish false claim in order to harass, bully and defraud a high paying customer out of her possessions? III. Examination of lease documents submit by Life Storage/ Ms. Z.: Ms. Z has paid so little attention to actual texts and their meanings, that she has continued to incorrectly spell my name in her Revdex.com submissions, despite having repeatedly seen the correct spelling. Two lease Agreements were submit, for one unit. Ms. Z has not provided the full number of units actually leased. A. Lackland Self Storage – this is the company with which I had an agreement, signed June 14, 2011. The monthly fee was $330.99. On the Lackland agreement, in Item 3. RENT, it states: The new rent shall go into effect upon the Next Anniversary Date. The Anniversary Date is June 14. B. Uncle Bobs Rental Agreement – New Jersey The document submit is blank, unsigned and undated. For it to be submit as though it was my contact is fraud. It is for a facility in Fair Lawn, New Jersey, not in Englewood, New Jersey, as is the one in question. No documentation has been provided that the tenant ever agreed to, or even seen, said Uncle Bobs Agreement. One cannot hold a person to an agreement with which they have not given their consent, and having no knowledge of the content. Had the content been known, no one in their right mind would have thought it would apply. Uncle Bobs Violated said June 2011 Lackland Agreement on Rent Increases: The original Agreement is therefore in effect so far as this tenant. Uncle Bob’s raised the rent effective March, 2016, from $330.99 to $356.68. However, the original agreement requires that they had to wait until the anniversary date, which was June 11. Therefore, they had to wait to raise the rent until the July 1, 2016 rent. This is 4 months of over payment of rent, from March through June, 2016. This totals $104.76. This should be credited to the account. Ms. Z’s Outrageous, Slanderous, Defamatory Allegation of Disturbing the Peace: This policy, while it neither applies to this customer, nor to the incident alluded to, is reviewed. Ms. Z was previously asked to provide the policy she alleges has been violated, but refused to provide it before. It required a complaint to the Revdex.com for her to provide it. The section to which she refers is on page 4, Item 6 which states: 6. Owner may exclude from Customer’s storage Space and the premises: a. any person who does not have a key… b. any person who does not know the name of the customer…. c. any person who is damaging the property of others, disturbing the peace, or otherwise violating the criminal laws. This section refers to excluding persons who violate criminal laws. Therefore, in raising this section, Ms. Z. is declaring the customer, who has paid over $20,000 for a defective unit, a criminal. This certainly is defamatory. Disturbing the Peace is also referred to as Disorderly Conduct. Both are described as extreme behavior, fighting, yelling, screaming, breaking things. Disturbing the Peace is also used in criminal actions pertaining to prostitution. However, intent is an important consideration, and where a person had not intended to disturb anyone, their actions, even if they displease someone, do not rise to the level of a criminal act. See attachment on this subject. It is also inappropriate to declare Disturbance of the Peace weeks after the alleged disturbance occurred. Obviously no one was disturbed. And of course this is so, as she was hunting around for an excuse to silence the customer, instead of deal with the issues presented, or merely not act. There is a prior record of the property manager recognizing that the problems are not merely ordinary “dust” as Ms. Z. keeps falsely repeating. The Building Inspector for Englewood viewed the premises, and stated: 1. The material on the exterior walls is coming off, as the adhesive used was not up to current standards. This debris from the building is found all over the driveways, and interferes with activities. 2. The personnel who operate snow plows need to be trained to do so in a way which will not forced snow and debris into the units. Summary: Additional documentation and photographs can be provided if needed. I reserve the right to provide further documentation and data. Ms. Z. has caused this honest and trustworthy customer an additional month and a half of grief, and made the anxiety and the hardships of removing the filth covered property much worse. She has created a crisis where there was none and no need to make things worse. This customer seeks an immediate agreement to: 1. Correctly credit the account which should show the unit paid through January, 2017; 2. To assist in leaving, such as in allowing use of the trucks kept there for the use of customers. 3. To agree to dispose of items, including some furniture, which are too dirty to be removed for repair.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], along with a full refund of the monthly payments submitted to you. We would never have chosen your facility had we known you did not maintain adequate pest control. I am attaching a picture of the huge, larger than life rat we found inside of our facility.
Regards,
[redacted]
We are in receipt of your letter dated July 22, 2016, and we respond as follows. On June 24, 2016, [redacted] entered into a self-storage rental agreement at the above-referenced facility. As a courtesy to our customers, we offer free truck rental usage within 14 days of...
signing their rental agreement for the purpose of moving their belongings into our storage units. Unfortunately, the truck had already been rented out for the initial date that the [redacted]’s requested. The [redacted]’s chose a different date (6/26/2016), but again, unfortunately the truck was unavailable; this time due to repairs. Our store manager did check the other Uncle Bob’s stores in the area, but no other trucks were available. The store manager apologized to the [redacted]’s and stated that they would be allowed to use the free truck rental once it was returned from having the repairs. On or about July 18, 2016, [redacted] called the store and spoke with the manager to request the free truck rental for their move-out. Although, it is usually not our policy to allow the free truck rental for move-outs, our store manager agreed to do so because of the prior booking and repair issues when the [redacted]’s were moving in. Ms. [redacted] called the store on July 20, 2016 to confirm that they were going to use the free truck for moving out and not in. Although there was initial confusion with the Uncle Bob’s associate because she was not aware of the prior agreement the store manager made with Mr. [redacted] earlier in the week, at no time was the offer to use the free truck for their move-out rescinded. It is my understanding [redacted]’s have the truck reserved as a free use for July 30th and 31st for their move out of the space. If you require any additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne E. H[redacted] ...⇄ Paralegal Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Just for the record let us clear up a couple of things. I have not now nor at anytime EVER signed a contract with Uncle Bob's nor Life Storage.My contract was with Four Seasons Storage.We work and have neither the time nor inclination to visually inspect our storage units on a daily, monthly or weekly basis. Life Storage knew there was a potential for damage once they knew the adjacent unit had repairs and made no good faith effort to inform us of the situation.
October 20, 2017 Re: Life Storage LP, Store #731, Located at 390 S Van Brunt St., Englewood, NY 07631 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] I can offer a $40.00 refund to customer as a courtesy for late fees. We apologize that the customer experienced damage to his vehicle, however, I cannot offer any settlement towards the damage, as the customer failed to notify store personnel of potential damage at the time it was discovered. If this is acceptable to the customer, please have him provide the address where he would like the check sent to and I will have it sent out this week. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #869, Located at 5226 Nansemond Pkwy, Suffolk, VA 23435 [redacted]
*Dear Ms. [redacted] We are in receipt of...
your letter dated February 20, 2017 and we respond as follows.We are sorry to hear of the customer’s unfortunate interaction with the store manager. We apologize for the way the incident transpired. It should be noted that the store manager, who the customer referenced in the complaint, is no longer with the company. I have brought this matter to the Area Manager’s attention and he will address this with the store. We want the customer to know that she should feel safe and secure when she visits the facility. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in the original complaint, I feel that a full refund of $43.02 is appropriate. In addition, I would like Uncle Bob's to either disconnect their business from UHaul or honor the advertised prices.
Regards,
[redacted]
Re: Life Storage LP, Store [redacted], Located at [redacted] Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated December 31, 2016 and we respond as follows. I have...
attached copies of all relevant materials. On or about September 13, 2016, the customer entered into a self-storage rental agreement at the above-referenced location. Section 2d of the rental agreement states, “If Customer does not return the Space to Owner in “broom clean” condition, Customer shall pay Owner a minimum of $100.00 clean-up charge.” Additionally, Section 8 of the Rules and Regulations portion of the rental agreement states, “It is required that you notify the Manager in writing prior to vacating your Space(s). Locks must be removed when you vacate or you will be charged additional rent. At the time you vacate, your Space must be left “broom-swept” clean and undamaged.” It is important to note that this statement is bolded on the rental agreement. I have reviewed the customer’s file and have found no such vacate notice from the customer. I have contacted the store manager and she will be sending a “Notice of Unsecured Space” to the customer, as he left his unit with no lock on it, thus leaving it unsecured. The store manager will also be sending the customer a “Customer’s Authorization and Release to Abandon Space” for the customer to sign. This will stop any more charges from being incurred. If you require any additional information, please contact the undersigned. Thank you, Anne [redacted] Paralegal
My desired outcome is to be made whole in the loss of all of my personal items. Especially my family heirlooms and to find out how and why the company did not send me a letter or call me before selling these things. I would like to find out who the bidder was so that the things that can not be...
replaced like my mothers portrait and items my grandmother brought from Germany when fleeing Hitler. I have not received any communication from the regional VP as he promised. His last name is [redacted]. I think that this was a criminal activity on the part of the store manager She did nothing but lie to me when I asked her what happened. I would like to see her held accountable fir her actions as well. This business is publicly traded on the NY Stock Exchange. I would think they would care about what their share holders are being exposed to. Thank you for your attention to this matter [redacted]
Re: Uncle Bob’s Self Storage #229, located at 3551 Bessemer Super Hwy, Bessemer, AL 35020 [redacted] Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter...
dated November 7, 2016 and we respond as follows. All relevant documentation is attached. On or about May 15, 2015, the customer entered into a self-storage rental agreement at the above referenced location. Section 4 of the rental agreement states, “All personal property is stored by the customer at the customer’s sole risk. Insurance is customer’s SOLE RESPONSIBILITY. CUSTOMER UNDERSTANDS THAT OWNER WILL NOT INSURE CUSTOMER’S PERSONAL PROPERTY. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s guests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about owner’s premises.” Ms. [redacted] initially purchased insurance through Bader, which is offered at our stores as a convenience. She later canceled the Bader insurance because she stated she had her own insurance through USAA and provided insurance policy information to the store for their files. We therefore recommend that Ms. [redacted] contact USAA to resolve her claim for furniture damage. Our Area Manager provided Ms. [redacted] a credit for two month’s rent ($124.00) in an effort to assure her we do have concern regarding her situation. It is my understanding that the customer has been moved to a climate controlled unit, which should be more suitable for her storing needs. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal
Re: Life Storage LP, Store #766, Located at 6603 Atascocita Rd, Humble, TX 77346 [redacted] [redacted] [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated April 23,...
2017 and we respond as follows. I have attached all relevant documents. On or about November 1, 2016, customer entered into a self-storage rental agreement at the above-referenced location. Customer rented two storage units at that location. On the rental agreements for both units, the customer indicated that she was not in the military. I have attached a copy of both agreements. Section 19 of Customer’s signed rental agreement states, “If Customer is in the military service, or subsequently leaves the military service, Customer must provide written notice to owner of any change in such military status.” We can find no record of Ms. [redacted] notifying the store of a military status change. We are still investigating the matter, but we will require more information from the Customer. We will either need her date of birth or social security number to verify that she was active at the time of the auction. The customer can send her birthdate via email to me at [redacted] Is she would like to provide her social security number, we would ask that she call the store and provide it to them. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Thank you for your intervention in resolving this issue. I received a phone call today from a manager from Life Storage. He was very cordial and he agreed to honor the pricing that was promised me as well as provide me access to the second unit now without having to pay for it...
until April 1st. This is basically what I was seeking all along so all is well.[redacted]
Re: Life Storage LP, Store #185, Located at 3433 Fry Rd, Katy TX 77449 [redacted] [redacted] [redacted]
*Dear Ms. [redacted]: We are in receipt of your letter dated April 14, 2017 and we respond as follows. We apologize for the confusion. We will send the customer a check for the in the amount of $79.00, the equivalent of one month’s rent. However, the customer will be charged $79.00 for the larger unit moving forward, as she has a 5x12 space and that is the rental cost for the 5x12 space. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Re: Life Storage LP, Store #044, Located at 7604 Highway 85, Riverdale, GA 30274 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
September 20, 2017, and we respond as follows. On or about December 3, 2014 Customer signed a self-storage rental agreement at the above-referenced facility. Section 4 of Customer’s signed agreement expressly states that insurance is the responsibility of the customer. I have reviewed the Customer’s file and it reflects that at the time he began renting at the facility, he elected to provide his own insurance. As insurance coverage is a condition of Customer’s rental agreement, I assume he has his own insurance coverage for the property stored in his unit. The Customer will need to provide me a determination letter from his insurance company so that we may move forward with his claim. He will also need to provide any pictures he has of the damaged items as well as a detailed list along with receipts of any damaged items. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
We are in receipt of your letter dated July 28, 2016, and we respond as follows. On or about April 13, 2013, customer entered into a self-service storage rental agreement at the referenced facility. The rental agreement expressly states that rent is due on the first of each month and...
that a lien attaches if the account is in continuous default for a period of 30 days. Customer’s space was found unsecured (without a lock), but full of items on 4/25/2015. Our store manager put a store lock on the unit and tried contacting the customer, but received no response. On 7/23/2015, customer’s space was auctioned due to nonpayment. Prior to auction, notices were both mailed to customer and published in a local newspaper, as required by statute. Our store did try contacting customer on three different occasions regarding her delinquent account. Our store manager conducted a pre-auction inventory on customer’s unit as well as took pictures of the space. Items left in the unit included luggage, a couch, a dresser, bins, and an ironing board. Total delinquency on the day of auction was $653.80; proceeds at auction were $.00. There were no proceeds from the sale of the unit. I have attached copies of the Rental Agreement and Notices for your reference. Should you require additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne E. H[redacted] ...⇄ Paralegal
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
I left the lock off so they can get in an verbally had conversation on phone with maxine [redacted] oct 28 an told her I didnt want to pay November, quote from her dont worry about it we will take care of it. I ask do I owe you all anything? She said no , thats were I feel they were deceitfull why they go from no payment for nov an wait til December to contact me with a 500 dollar bill . No phone call no emaill from them
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please note and store this info. I asked for the pro-rated return they are now giving me. That was flatly rejected and I was told there would be no rebate or pro-rating of the monthly fee.They also went over the costs with me on-line before I went in to the store. No mention of any admin. fee of $25.00 is ever made. Once you are standing there and filling in the paperwork they mention it as if it is a trifle.This place is very shady in it's handling of these items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No I do not accept Life Storage Response. (1). That is their property and they are suppose to control rodents that is what I read and I was not going to purchase insurance from a company I know nothing about so I did and still is using my insurance company but I will not submit a claim because I wasn’t responsible for the deplorable rodent maintenance at their facility. I flew to Atlanta,Georgia to ship somethings to Phoenix, Arizona. So, I am at a lost here not them to include the expense of a trip, I had to get rid of things because it stink so bad and you cannot tell me there are no other units that have not been effected. The next time I make it to Georgia will be to clean out the remaining of the storage unit I have. No one I mean no freight forward company would touch my stuff with a ten foot pool because it and everything I had or have in there in contamination. That is a welfare problem and a health issue. Have no one read about the recent cases do they not know I could be at risk with health issues and the are talking about me filing a claim against my homeowner policy. Where is the humanity, empathy, sympathy and doing the right thing. I want everyone to just sit back, and think about this and picture yourself in my shoes. I could be infected or have some virus that has not been discovered now laying dormant for now. That was very serious situation and this company is not taking the high road nor thinking social and community responsibility to its customers. A simple trip turned out to be horrific for me and I have paid this company and the previous owners faithfully over 200.00 dollars a month for roughly over what might be three years now. How dare they say file against my homeowners insurance policy. I did not cause this horrific situation nor did I contributed to it. Next I will be contacting everyone I can in every state Life Storage are erected. This will not do and it will not stop at this point the momentum will be deathly to their business and I am a veteran. I will place a blog with pictures and warn everyone in United States to remove their belonging to include contacting the media and the CDC.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check in the amount of $40 can be mailed to me at :[redacted]
[redacted]
[redacted]
[redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Feedback to Uncle Bob’s / Souvran / Life Storage Response I am in receipt of the Uncle Bob’s / Souvran / Life Storage letter dated 12/8/2016. I do not agree to “accept” the business’ response. This is the first part of my response. I am asking the Revdex.com to communicate with Life Storage, and ask for them to provide a different person to assist, pursuant to item #2 below.I. General: The Business Response cannot be accepted as: 1. It is contrary to, and undermines, the intent of Revdex.com membership; 2. It was made by the very employee about whom the Complaint is made, making it impossible to resolve the problems, instead of by someone above her; 3. It is a refusal to address the issues raised in the Complaint; 4. To the extent that it addresses the Complaint, it incorrectly cites documents and misquotes the customer, making it a dishonest response, to the extent that one must wonder if she has an intellectual or learning disability; 5. The Business maintains a false and fraudulent financial record, including not documenting payment of rent for December, 2016 and January, 2017. In this business this is especially egregious, as it gives only 5 days late in paying a fee prior to depriving the tenant of their property, followed by a lien. There is no recourse. In light of having previously received over $20,000.00 from the customer, and the company’s failure to provide a working door to keep out debris including whole leaves and other vegetation such as seeds; this is unfair, arbitrary and capricious. 6. It continues to offensively perpetuate and create numerous falsehoods through the fabrication of a False Narrative, including the false and defamatory declaration that the customer “disturbed the peace” which is a criminal offense, making such a false accusation indeed defamatory and libelous; 7. It falsely justifies its causation of intentional, causeless and needless harm to a previously loyal long term customer, by demanding it vacate with virtually no notice, in the winter, which is in fact bullying and malicious behavior; and 8. It is indicative of systemic problems within the corporation, including the complete lack of any standardized procedural steps or protections or means of protecting the Due Process or property rights of tenants. II. Comments on Ms. Z.’s failure to read the table provided in the report. Ms. Z. falsely claims that the submit report was an admission of some sort of guilt. She incorrectly quotes it as saying that the customer “penetrated” other units. Using the word “penetrate” is an outrageous and slanderous term to select, and it is offensive, as it implies that a rape has occurred. The only party harmed is this customer. In fact, the table provided, page 2, clearly states that the only unit which it is possible to place a pencil under the gasket on the concrete is the customer’s own unit. This is due to the defective gasket which is old, hard, cracking plastic which is literally falling off, compared with the other units which have newer rubber type gaskets which actually do make firm contact with the concrete ground. Therefore, when Ms. Z. claims that the other units were “penetrated”, she is being dishonest. This is entirely fictional. How can a huge company, which is publicly traded and reports to the SEC, make such a foolish false claim in order to harass, bully and defraud a high paying customer out of her possessions? III. Examination of lease documents submit by Life Storage/ Ms. Z.: Ms. Z has paid so little attention to actual texts and their meanings, that she has continued to incorrectly spell my name in her Revdex.com submissions, despite having repeatedly seen the correct spelling. Two lease Agreements were submit, for one unit. Ms. Z has not provided the full number of units actually leased. A. Lackland Self Storage – this is the company with which I had an agreement, signed June 14, 2011. The monthly fee was $330.99. On the Lackland agreement, in Item 3. RENT, it states: The new rent shall go into effect upon the Next Anniversary Date. The Anniversary Date is June 14. B. Uncle Bobs Rental Agreement – New Jersey The document submit is blank, unsigned and undated. For it to be submit as though it was my contact is fraud. It is for a facility in Fair Lawn, New Jersey, not in Englewood, New Jersey, as is the one in question. No documentation has been provided that the tenant ever agreed to, or even seen, said Uncle Bobs Agreement. One cannot hold a person to an agreement with which they have not given their consent, and having no knowledge of the content. Had the content been known, no one in their right mind would have thought it would apply. Uncle Bobs Violated said June 2011 Lackland Agreement on Rent Increases: The original Agreement is therefore in effect so far as this tenant. Uncle Bob’s raised the rent effective March, 2016, from $330.99 to $356.68. However, the original agreement requires that they had to wait until the anniversary date, which was June 11. Therefore, they had to wait to raise the rent until the July 1, 2016 rent. This is 4 months of over payment of rent, from March through June, 2016. This totals $104.76. This should be credited to the account. Ms. Z’s Outrageous, Slanderous, Defamatory Allegation of Disturbing the Peace: This policy, while it neither applies to this customer, nor to the incident alluded to, is reviewed. Ms. Z was previously asked to provide the policy she alleges has been violated, but refused to provide it before. It required a complaint to the Revdex.com for her to provide it. The section to which she refers is on page 4, Item 6 which states: 6. Owner may exclude from Customer’s storage Space and the premises: a. any person who does not have a key… b. any person who does not know the name of the customer…. c. any person who is damaging the property of others, disturbing the peace, or otherwise violating the criminal laws. This section refers to excluding persons who violate criminal laws. Therefore, in raising this section, Ms. Z. is declaring the customer, who has paid over $20,000 for a defective unit, a criminal. This certainly is defamatory. Disturbing the Peace is also referred to as Disorderly Conduct. Both are described as extreme behavior, fighting, yelling, screaming, breaking things. Disturbing the Peace is also used in criminal actions pertaining to prostitution. However, intent is an important consideration, and where a person had not intended to disturb anyone, their actions, even if they displease someone, do not rise to the level of a criminal act. See attachment on this subject. It is also inappropriate to declare Disturbance of the Peace weeks after the alleged disturbance occurred. Obviously no one was disturbed. And of course this is so, as she was hunting around for an excuse to silence the customer, instead of deal with the issues presented, or merely not act. There is a prior record of the property manager recognizing that the problems are not merely ordinary “dust” as Ms. Z. keeps falsely repeating. The Building Inspector for Englewood viewed the premises, and stated: 1. The material on the exterior walls is coming off, as the adhesive used was not up to current standards. This debris from the building is found all over the driveways, and interferes with activities. 2. The personnel who operate snow plows need to be trained to do so in a way which will not forced snow and debris into the units. Summary: Additional documentation and photographs can be provided if needed. I reserve the right to provide further documentation and data. Ms. Z. has caused this honest and trustworthy customer an additional month and a half of grief, and made the anxiety and the hardships of removing the filth covered property much worse. She has created a crisis where there was none and no need to make things worse. This customer seeks an immediate agreement to: 1. Correctly credit the account which should show the unit paid through January, 2017; 2. To assist in leaving, such as in allowing use of the trucks kept there for the use of customers. 3. To agree to dispose of items, including some furniture, which are too dirty to be removed for repair.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], along with a full refund of the monthly payments submitted to you. We would never have chosen your facility had we known you did not maintain adequate pest control. I am attaching a picture of the huge, larger than life rat we found inside of our facility.
Regards,
[redacted]
We are in receipt of your letter dated July 22, 2016, and we respond as follows. On June 24, 2016, [redacted] entered into a self-storage rental agreement at the above-referenced facility. As a courtesy to our customers, we offer free truck rental usage within 14 days of...
signing their rental agreement for the purpose of moving their belongings into our storage units. Unfortunately, the truck had already been rented out for the initial date that the [redacted]’s requested. The [redacted]’s chose a different date (6/26/2016), but again, unfortunately the truck was unavailable; this time due to repairs. Our store manager did check the other Uncle Bob’s stores in the area, but no other trucks were available. The store manager apologized to the [redacted]’s and stated that they would be allowed to use the free truck rental once it was returned from having the repairs. On or about July 18, 2016, [redacted] called the store and spoke with the manager to request the free truck rental for their move-out. Although, it is usually not our policy to allow the free truck rental for move-outs, our store manager agreed to do so because of the prior booking and repair issues when the [redacted]’s were moving in. Ms. [redacted] called the store on July 20, 2016 to confirm that they were going to use the free truck for moving out and not in. Although there was initial confusion with the Uncle Bob’s associate because she was not aware of the prior agreement the store manager made with Mr. [redacted] earlier in the week, at no time was the offer to use the free truck for their move-out rescinded. It is my understanding [redacted]’s have the truck reserved as a free use for July 30th and 31st for their move out of the space. If you require any additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne E. H[redacted] ...⇄ Paralegal Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Just for the record let us clear up a couple of things. I have not now nor at anytime EVER signed a contract with Uncle Bob's nor Life Storage.My contract was with Four Seasons Storage.We work and have neither the time nor inclination to visually inspect our storage units on a daily, monthly or weekly basis. Life Storage knew there was a potential for damage once they knew the adjacent unit had repairs and made no good faith effort to inform us of the situation.
October 20, 2017 Re: Life Storage LP, Store #731, Located at 390 S Van Brunt St., Englewood, NY 07631 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] I can offer a $40.00 refund to customer as a courtesy for late fees. We apologize that the customer experienced damage to his vehicle, however, I cannot offer any settlement towards the damage, as the customer failed to notify store personnel of potential damage at the time it was discovered. If this is acceptable to the customer, please have him provide the address where he would like the check sent to and I will have it sent out this week. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #869, Located at 5226 Nansemond Pkwy, Suffolk, VA 23435 [redacted]
*Dear Ms. [redacted] We are in receipt of...
your letter dated February 20, 2017 and we respond as follows.We are sorry to hear of the customer’s unfortunate interaction with the store manager. We apologize for the way the incident transpired. It should be noted that the store manager, who the customer referenced in the complaint, is no longer with the company. I have brought this matter to the Area Manager’s attention and he will address this with the store. We want the customer to know that she should feel safe and secure when she visits the facility. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]