I would like for a copy of the rental yellow sheet that was turned in. On the sheet it clearly st[redacted] I went under 10 miles. The gas was pass the F sign when I got in it. It isn't possible to use that much gas under 10 miles. The needle barely moved. I returned the truck on F. The email that was sent stated the truck was to be returned on F. The employee Crystal J[redacted] acknowledged that the truck was brought back on F however I was suppose to bring back a receipt. The email contradicts what was told to m** I was being charged because I didn't bring back a receipt not because the truck wasn't on F. Now somebody isn't telling the truth so before just reading off what the agreement is ask the employees what was told to me and why I have yet to speak to a manager about the issue just the employe** The employees agreed I brought the truck back on F so if that's the answer from the business is that I was suppose to bring it back on F then I need my refund.
Re: Life Storage LP, Store #072 Located at 404 Seminole Blvd, Largo, FL 33770 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
December 7, 2017, and we respond as follows. According to our records, the customer made a payment on December 1, 2017 at approximately 10:00 a.m. Records reflect that the credit card was charged one time and her credit card was charged $139.00. If the customer should have record of a second withdrawal that wasn’t authorized, we can certainly credit her the nonsufficient fund. However, if there was a nonsufficient fund fee as a result of the original charge she authorized, we will not offer a credit. It should be noted that after we make the charge we do not have control on when the customer’s bank posts the withdrawal from their bank account. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The insurance company actually has not settled my case it is still under review, the storage company contributed to negligence of their property by not providing a sanitary place for my things and also as a due diligence to me as a customer.
Regards,
[redacted]
Re: Life Storage LP, Store #189, Located at 9900 SW 18th Street, Boca Raton, FL 33428 [redacted] Dear Ms. [redacted] We are in receipt of your letter...
dated March 23, 2017 and we respond as follows. I have enclosed copies of all relevant documents. On or about December 18, 2016, the customer signed a self-storage Rental Agreement at the above-referenced facility. I have enclosed a copy for your review. Section 3C of the agreement states: “Late Charges: If Customer does not pay in full any monthly payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner late charges for each delinquent installment as follows: (Late charges will be deducted from any payment received late and credit the balance.) First late charge: $15.00 late charge after the close of business on the 5th day of the Month.Second late charge: $25.00 late charge after the close of business on the 20th day of the Month.” Our records do not reflect that the customer has enrolled in automatic billing. I encourage her to visit the store if she is having trouble setting up automatic bill pay online. Additionally, at the time of customer’s move in there were signs in the office regarding the name change from Uncle Bob’s Self Storage to Life Storage. We do apologize if the customer did not see the signage. The area manager has reached out to the customer to discuss her account. The customer’s accounted has been credited in the amount of $20.00 for late fees that have accrued. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #596, Located at 3225 S Nellis Blvd, Las Vegas, NV 89121 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
November 3, 2017, and we respond as follows. We do regret that the customer’s boats were burglarized and incurred damaged. Although the facility has camera surveillance, footage is only kept for a period of 30 days and it is then discarded by the system. As a policy, we do not release video without a subpoena to customers or law enforcement. At the time the police officers came to the facility to view the video, the possible dates of when the vandalism occurred had expired and the video was no longer available. We do apologize for the inconvenience. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]
I remember her (the manager) giving me a notice to vacate form to fill out, but I don't recall if she ever gave me a copy or not. There was some severe cold weather going on at the time and I remember her saying it was affecting her computer and connections. I called the business numerous times after finding this item on my credit, but they ignored me and would never respond to any inquiry.
Re: Life Storage LP, Store #282, Located at 9145 Jones Rd, Houston, TX 77065 [redacted] Dear Ms. [redacted] We are in receipt of your letter dated September 17, 2017,...
and we respond as follows. On or about January 23, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. At the time Customer began renting, she elected to have Bader insurance. There was an error in data entry and the Customer was not charged for the insurance. However, Life Storage will pay the insurance fees on the customer’s behalf and the Customer is now signed up for Bader insurance and can submit a claim for her property damage due to the ceiling leak. Please note, moving forward the Customer will be charged an additional $10.00 per month for insurance coverage. As the Customer’s account is current, there will be no negative affect on her credit rating. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #760 Located at 16214 Spring Cypress Rd., Cypress, TX 77429 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
September 14, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about May 25, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. I have attached a copy of the agreement for review. Section 3a of the customer’s signed agreement states, “Upon failure of the Customer to pay rent within FIVE (5) days of when it becomes due, the Owner may, without notice, overlock said Space thereby denying the Customer access to the personal property and pursue all other remedies afforded to Owner.” Additionally, Section 3d states, “Owner’s overlock will not be removed until all sums are paid in full. Owner is not required to accept partial payment(s) from Customer. Acceptance of partial payment(s) does not waive Owner’s right to proceed with foreclosure sale based on notice of claim and/or advertising (or posting to partial payment.” Further, Section 2h states, “Owner may require or prohibit payment by credit card, check, money order, cashiers check, travelers check, or cash, at any time.” I have reviewed Customer’s account and it reflects that Customer paid the balance of his account on September 15, 2017, and the account is now current. (I have attached customer’s payment history for review.) Moving forward, the customer should be aware that he will incur a late fee of $15.00 if the account is not paid by the 5th of the month. An additional $25.00 late fee is incurred after the 20th day of the month. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me The address to send payment is [redacted]
Regards,
[redacted]
Re: Life Storage LP, Store #359, Located at 3615 N Foster Rd, San Antonio, TX 78244 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated June...
9, 2017 and we respond as follows. I have attached copies of all relevant documents. On or about December 12, 2016, customer entered into a self-storage rental agreement at the above-referenced location. Section 4 of the customer’s signed agreement states, “All personal property is stored by customer at customer’s sole risk. Insurance is customer’s sole responsibility. Customer understands that owner will not insure customer’s personal property. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation cause by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s quests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about the owner’s premises.” It is my understanding that the area manager, Kris D[redacted] reached out to the customer last week in an attempt to reach resolution with her. To date, he has not received a return call. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have made every effort to contact the corporate office begging for answers in regards to Life Storage’s 6603 Atascocita Rd Humble, TX 77338 location. To no avail has anyone tried to contact me back to assist me in this matter. The the store has even refused to make an offer for me to buy back my paperwork that they have illegally sold off. I've even spoken with the area manager as well as Mrs. Ashley B[redacted], the stores manager in regards to buying back at my property. He continued to provide me false information and sent me on a wild goose chase about where my belongings are for three weeks refusing to assist me in this matter. I am an 13 Year Active Duty Army Soldier that Ashley B[redacted] knew from the beginning. Every document that I have originally signed and filled out with this company have destroy and re-created. I've question Mrs. B[redacted] about my original paperwork that I filled out with my own handwriting that completely contradicts everything that this company now has on file info some reason it has magically disappeared. I’ve also also requested for the copy she made of my military ID & drivers license and that no longer exist either. On 9 April, in complete humility, I have begged on hands & knees (literaly), while in tears to know that I came home from a deployment to find that EVERYTHING tangible in my life has been ILLEGALLY AUCTIONED OFF BY LIFE STORAGE. I have left dozens of messages with multiple employees requesting that their corporate office contact me in regards to this matter. It took for me to file complaint for this company to contact me back because the absolute wrong answer. Life Uncle Bob’s Storage to include Ms. Ashley B[redacted] have treated me, as a customer, as a person, and as a United States Army Soldier that they have complete lack of respect, dignity, and by far the worst I have ever been treated in my life in regards to this matter…. I am now requesting that this matter is now moved up to an higher level moving forward. I am now leaving on another Military Permanent move with NOTHING. The military had to ship my move around due to this overall the situation. I have been investigated by the military due to this whole situation the Life/ Uncle Bob’s storage have created. This company is standing behind their Mrs. Ashley B[redacted], who has fraudulently re-created a contract and trying to cover up this entire situation. No information on the entire contract, to include every piece of documentation that they have is in accurate information, everything misspelled, and deleted pertinent contact information to cover up this devastating mishap. They have sold off myself and my daughter's entire life because I was behind a total less than $800 and have not made any attempts to pay me the overages or provide me any information about my entire Life that they have now placed into the hands of the complete stranger. This stranger has went through my paperwork, highlighted and returned my LES (Military paystub), highlighted and return a check that was removed from my checkbook with all of my accounts and routing information. He has refused to return any pictures what paperwork that I have requested through this third party request and also working with Mrs. Ashley B[redacted]. Harris County District attorney’s Office now have this illegal auction listed as a Federal Grand Theft/Larceny with Ashley B[redacted] as the suspect. This company auctioned off my entire life away in attempt to make a quick buck. They sold every picture, military award, diplomas, every irreplaceable I obtained in my lifetime, tax documents, any sense of security that may have had to a complete stranger that has my entire life in his hands. Every piece of my belongings is now considered as stolen property and I want my belongings, my life, and my security back that they have stolen. I've even begged LIFE/ UNCLE BOBS Store manager an area manager to make an offer to the buyers, to return the Government laptop, my military equipment, along with my pictures, Military ID cards in passports for myself and for my daughter, drivers licenses, and all paperwork in exchange for $12,000. They have refused to give me the buyers information or inform him of my intent. My military equipment, irreplaceable tangible thing that represents me and my daughter have been auctioned off without my knowledge, without my consent, and without a court order (Whic is by law, protocol). They have sold myself and my child's entire identity, I feel more vulnerable than ever. I have had to request my PCS move, 17 May to be prolonged, due to this entire nightmare that Life/Uncle Bob’s Storage have cause. This Company have sold off government equipment, Military equipment, and they have ignored and refused all request including that of the Harris County Investigating Detectives information about the whereabouts of the government property. I am requesting that this case be moved up to a higher level and that Life/Unle Bob’s Storage be reprimanded.
Very Respectfully,[redacted]
Response taken over the phone: We had a new employee who made a mistake and should have adhered to the quote Ms [redacted] presented. We have credited the consumer $108 to correct the error. As the manager of this location, I wish the customer would have contacted me directly....
I would have immediately addressed the issue. The employee has been counseled and we apologize for this misunderstanding. Jeffry N., Manager
Re: Life Storage LP, Store #531, Located at 9000 Gale Blvd, Thornton, CO 80260 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated August...
17, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about August 5, 2016, Customer signed a self-storage rental agreement at the above-referenced location. I have attached a copy of the agreement for review. Section 9 of the Rules and Regulations of the customer’s signed agreement states, “Access to your Space is restricted to the posted gate hours on premises.” Further, the Rental Agreement states, “Violation of any Rule or Regulation may be considered a default under the terms of this Rental Agreement and may result in immediate termination and/or non-renewal of this Agreement.” (Emphasis added.) Store surveillance and gate code log in records reflect that on August 1, 2017, the customer attempted to access the property via her gate code at approximately 12:49 a.m. Customer was seen on camera, accompanied by several individuals who assisted her in accessing the facility, entering her unit and removing items from the unit at approximately 1:03 a.m. It should be noted that this store’s access hours are 6:00 a.m. to 10:00 p.m. Customer was subsequently sent a Notice of Rental Agreement Termination/Non-Renewal on August 2, 2017 via certified mail. (Please see attached) The Notice gave the customer three days to vacate her unit. It is my understanding that the customer was given an extension of time to remove her items. The customer now has until August 31, 2017 to vacate and gate access has been restored. If you have any further questions regarding this matter, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
July 21, 2016Re: Uncle Bob's Self Storage #459 I 600 Woodson Rd, StLouis, MO 63114Complaint Number [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated July 14, 2016. On May 27, 2016, a rent increase letter was mailed to the customer's address listed on the rental agreement. The...
mail was returned with notitication on it stating "Forward time exp rtn to send." The rental agreement states in Section 12 that a change of address must be communicated in writing. At no point was Uncle Bob's informed in writing of a change of address for this customer.If you require any additional information, please contact the undersigned.enclosedThank you,Kendra S.V[redacted]Legal Compliance Assistantcc: Store #459Area Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Good morning, I read the response from Uncle Bob's - I do not remember dropping their insurance. I never signed any statement agreeing to do so. I recently mailed you a letter including statements from both movers, [redacted]'. Both wrote statements regarding the condition of my furniture prior to moving into the storage unit and out of it. I also included statements from friends and family regarding how I take care of my personal possession. You should be receiving the letter any day. I mailed it out last week. As I stated in the letter, I believe this can prove the condition of my furniture before entering their unit thus, it was the only place my furniture could have been damaged.
Re: Life Storage LP, Store #251, Located at 2233 Franklin Drive, Mesquite, TX 75150 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
February 10, 2017 and we respond as follows. I have attached copies of all relevant materials. Customer entered into a self-storage rental agreement at the above-referenced location on or about November 13, 2016. Section 4 of the customer’s signed rental agreement states, “All personal property is stored by customer at customer’s sole risk. Insurance is customer’s sole responsibility. Customer understands that Owner will not insure Customer’s personal property. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rainstorms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s guests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about owner’s premises.” I have attached a copy of the rental agreement for your review. The customer has been in contact with the store’s manager, area manager and regional vice president regarding reimbursement for her damaged items. The customer has supplied a list of damaged items to us and she totals her loss at over $50,000.00. I have attached the customer’s list for your review. It should be noted, that there are many items on her list that would not have been ruined or damaged due to rodents. Section 6 of the customer’s rental agreement states, “Customer agrees that the maximum value of contents in the Space shall be $5,000.00.” Although we are not liable for damage due to the rodents, we are offering the customer $1,500.00 as an accommodation to assist in replacing items that were beyond repair. If you require any additional information, please contact the undersigned. Thank you, Jodie Z[redacted] Manager, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm aware of the second elevator. Which I used and it took a very long time to load a few things into my unit. Also I'm aware this is a "climate controlled" facility although when I was moving things in there was NO a/c running it was probably over 80 degrees at 9pm. The front desk operator was extremely rude and uncaring. Pretty much blew me off. The elevator was broke for a few days but those few days were the days I was moving my items into the unit. The remaining days I only need it to hold my items and have no need to access it. Again no business should operate this way. I work in customer service and know the importance of communication and kindness regardless of the day you may be having. I'm very upset with this company and the way things are being handled.
Good Morning,I am having difficulty finding this customer in our system. If he could give me the facility address and what name the account was under or the storage unit number, I will be able to look into the matter for him.Thank you,Anne H[redacted], Paralegal
I would like for a copy of the rental yellow sheet that was turned in. On the sheet it clearly st[redacted] I went under 10 miles. The gas was pass the F sign when I got in it. It isn't possible to use that much gas under 10 miles. The needle barely moved. I returned the truck on F. The email that was sent stated the truck was to be returned on F. The employee Crystal J[redacted] acknowledged that the truck was brought back on F however I was suppose to bring back a receipt. The email contradicts what was told to m** I was being charged because I didn't bring back a receipt not because the truck wasn't on F. Now somebody isn't telling the truth so before just reading off what the agreement is ask the employees what was told to me and why I have yet to speak to a manager about the issue just the employe** The employees agreed I brought the truck back on F so if that's the answer from the business is that I was suppose to bring it back on F then I need my refund.
Re: Life Storage LP, Store #072 Located at 404 Seminole Blvd, Largo, FL 33770 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
December 7, 2017, and we respond as follows. According to our records, the customer made a payment on December 1, 2017 at approximately 10:00 a.m. Records reflect that the credit card was charged one time and her credit card was charged $139.00. If the customer should have record of a second withdrawal that wasn’t authorized, we can certainly credit her the nonsufficient fund. However, if there was a nonsufficient fund fee as a result of the original charge she authorized, we will not offer a credit. It should be noted that after we make the charge we do not have control on when the customer’s bank posts the withdrawal from their bank account. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The insurance company actually has not settled my case it is still under review, the storage company contributed to negligence of their property by not providing a sanitary place for my things and also as a due diligence to me as a customer.
Regards,
[redacted]
Re: Life Storage LP, Store #189, Located at 9900 SW 18th Street, Boca Raton, FL 33428 [redacted] Dear Ms. [redacted] We are in receipt of your letter...
dated March 23, 2017 and we respond as follows. I have enclosed copies of all relevant documents. On or about December 18, 2016, the customer signed a self-storage Rental Agreement at the above-referenced facility. I have enclosed a copy for your review. Section 3C of the agreement states: “Late Charges: If Customer does not pay in full any monthly payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner late charges for each delinquent installment as follows: (Late charges will be deducted from any payment received late and credit the balance.) First late charge: $15.00 late charge after the close of business on the 5th day of the Month.Second late charge: $25.00 late charge after the close of business on the 20th day of the Month.” Our records do not reflect that the customer has enrolled in automatic billing. I encourage her to visit the store if she is having trouble setting up automatic bill pay online. Additionally, at the time of customer’s move in there were signs in the office regarding the name change from Uncle Bob’s Self Storage to Life Storage. We do apologize if the customer did not see the signage. The area manager has reached out to the customer to discuss her account. The customer’s accounted has been credited in the amount of $20.00 for late fees that have accrued. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #596, Located at 3225 S Nellis Blvd, Las Vegas, NV 89121 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
November 3, 2017, and we respond as follows. We do regret that the customer’s boats were burglarized and incurred damaged. Although the facility has camera surveillance, footage is only kept for a period of 30 days and it is then discarded by the system. As a policy, we do not release video without a subpoena to customers or law enforcement. At the time the police officers came to the facility to view the video, the possible dates of when the vandalism occurred had expired and the video was no longer available. We do apologize for the inconvenience. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]
This customer's claim has been submitted to our insurance company and is under review. Sincerely, Anne H[redacted], Paralegal, Legal Operations
I remember her (the manager) giving me a notice to vacate form to fill out, but I don't recall if she ever gave me a copy or not. There was some severe cold weather going on at the time and I remember her saying it was affecting her computer and connections. I called the business numerous times after finding this item on my credit, but they ignored me and would never respond to any inquiry.
Re: Life Storage LP, Store #282, Located at 9145 Jones Rd, Houston, TX 77065 [redacted] Dear Ms. [redacted] We are in receipt of your letter dated September 17, 2017,...
and we respond as follows. On or about January 23, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. At the time Customer began renting, she elected to have Bader insurance. There was an error in data entry and the Customer was not charged for the insurance. However, Life Storage will pay the insurance fees on the customer’s behalf and the Customer is now signed up for Bader insurance and can submit a claim for her property damage due to the ceiling leak. Please note, moving forward the Customer will be charged an additional $10.00 per month for insurance coverage. As the Customer’s account is current, there will be no negative affect on her credit rating. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #760 Located at 16214 Spring Cypress Rd., Cypress, TX 77429 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
September 14, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about May 25, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. I have attached a copy of the agreement for review. Section 3a of the customer’s signed agreement states, “Upon failure of the Customer to pay rent within FIVE (5) days of when it becomes due, the Owner may, without notice, overlock said Space thereby denying the Customer access to the personal property and pursue all other remedies afforded to Owner.” Additionally, Section 3d states, “Owner’s overlock will not be removed until all sums are paid in full. Owner is not required to accept partial payment(s) from Customer. Acceptance of partial payment(s) does not waive Owner’s right to proceed with foreclosure sale based on notice of claim and/or advertising (or posting to partial payment.” Further, Section 2h states, “Owner may require or prohibit payment by credit card, check, money order, cashiers check, travelers check, or cash, at any time.” I have reviewed Customer’s account and it reflects that Customer paid the balance of his account on September 15, 2017, and the account is now current. (I have attached customer’s payment history for review.) Moving forward, the customer should be aware that he will incur a late fee of $15.00 if the account is not paid by the 5th of the month. An additional $25.00 late fee is incurred after the 20th day of the month. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me The address to send payment is [redacted]
Regards,
[redacted]
Re: Life Storage LP, Store #359, Located at 3615 N Foster Rd, San Antonio, TX 78244 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated June...
9, 2017 and we respond as follows. I have attached copies of all relevant documents. On or about December 12, 2016, customer entered into a self-storage rental agreement at the above-referenced location. Section 4 of the customer’s signed agreement states, “All personal property is stored by customer at customer’s sole risk. Insurance is customer’s sole responsibility. Customer understands that owner will not insure customer’s personal property. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation cause by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s quests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about the owner’s premises.” It is my understanding that the area manager, Kris D[redacted] reached out to the customer last week in an attempt to reach resolution with her. To date, he has not received a return call. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have made every effort to contact the corporate office begging for answers in regards to Life Storage’s 6603 Atascocita Rd Humble, TX 77338 location. To no avail has anyone tried to contact me back to assist me in this matter. The the store has even refused to make an offer for me to buy back my paperwork that they have illegally sold off. I've even spoken with the area manager as well as Mrs. Ashley B[redacted], the stores manager in regards to buying back at my property. He continued to provide me false information and sent me on a wild goose chase about where my belongings are for three weeks refusing to assist me in this matter. I am an 13 Year Active Duty Army Soldier that Ashley B[redacted] knew from the beginning. Every document that I have originally signed and filled out with this company have destroy and re-created. I've question Mrs. B[redacted] about my original paperwork that I filled out with my own handwriting that completely contradicts everything that this company now has on file info some reason it has magically disappeared. I’ve also also requested for the copy she made of my military ID & drivers license and that no longer exist either. On 9 April, in complete humility, I have begged on hands & knees (literaly), while in tears to know that I came home from a deployment to find that EVERYTHING tangible in my life has been ILLEGALLY AUCTIONED OFF BY LIFE STORAGE. I have left dozens of messages with multiple employees requesting that their corporate office contact me in regards to this matter. It took for me to file complaint for this company to contact me back because the absolute wrong answer. Life Uncle Bob’s Storage to include Ms. Ashley B[redacted] have treated me, as a customer, as a person, and as a United States Army Soldier that they have complete lack of respect, dignity, and by far the worst I have ever been treated in my life in regards to this matter…. I am now requesting that this matter is now moved up to an higher level moving forward. I am now leaving on another Military Permanent move with NOTHING. The military had to ship my move around due to this overall the situation. I have been investigated by the military due to this whole situation the Life/ Uncle Bob’s storage have created. This company is standing behind their Mrs. Ashley B[redacted], who has fraudulently re-created a contract and trying to cover up this entire situation. No information on the entire contract, to include every piece of documentation that they have is in accurate information, everything misspelled, and deleted pertinent contact information to cover up this devastating mishap. They have sold off myself and my daughter's entire life because I was behind a total less than $800 and have not made any attempts to pay me the overages or provide me any information about my entire Life that they have now placed into the hands of the complete stranger. This stranger has went through my paperwork, highlighted and returned my LES (Military paystub), highlighted and return a check that was removed from my checkbook with all of my accounts and routing information. He has refused to return any pictures what paperwork that I have requested through this third party request and also working with Mrs. Ashley B[redacted]. Harris County District attorney’s Office now have this illegal auction listed as a Federal Grand Theft/Larceny with Ashley B[redacted] as the suspect. This company auctioned off my entire life away in attempt to make a quick buck. They sold every picture, military award, diplomas, every irreplaceable I obtained in my lifetime, tax documents, any sense of security that may have had to a complete stranger that has my entire life in his hands. Every piece of my belongings is now considered as stolen property and I want my belongings, my life, and my security back that they have stolen. I've even begged LIFE/ UNCLE BOBS Store manager an area manager to make an offer to the buyers, to return the Government laptop, my military equipment, along with my pictures, Military ID cards in passports for myself and for my daughter, drivers licenses, and all paperwork in exchange for $12,000. They have refused to give me the buyers information or inform him of my intent. My military equipment, irreplaceable tangible thing that represents me and my daughter have been auctioned off without my knowledge, without my consent, and without a court order (Whic is by law, protocol). They have sold myself and my child's entire identity, I feel more vulnerable than ever. I have had to request my PCS move, 17 May to be prolonged, due to this entire nightmare that Life/Uncle Bob’s Storage have cause. This Company have sold off government equipment, Military equipment, and they have ignored and refused all request including that of the Harris County Investigating Detectives information about the whereabouts of the government property. I am requesting that this case be moved up to a higher level and that Life/Unle Bob’s Storage be reprimanded.
Very Respectfully,[redacted]
Response taken over the phone: We had a new employee who made a mistake and should have adhered to the quote Ms [redacted] presented. We have credited the consumer $108 to correct the error. As the manager of this location, I wish the customer would have contacted me directly....
I would have immediately addressed the issue. The employee has been counseled and we apologize for this misunderstanding. Jeffry N., Manager
Re: Life Storage LP, Store #531, Located at 9000 Gale Blvd, Thornton, CO 80260 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated August...
17, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about August 5, 2016, Customer signed a self-storage rental agreement at the above-referenced location. I have attached a copy of the agreement for review. Section 9 of the Rules and Regulations of the customer’s signed agreement states, “Access to your Space is restricted to the posted gate hours on premises.” Further, the Rental Agreement states, “Violation of any Rule or Regulation may be considered a default under the terms of this Rental Agreement and may result in immediate termination and/or non-renewal of this Agreement.” (Emphasis added.) Store surveillance and gate code log in records reflect that on August 1, 2017, the customer attempted to access the property via her gate code at approximately 12:49 a.m. Customer was seen on camera, accompanied by several individuals who assisted her in accessing the facility, entering her unit and removing items from the unit at approximately 1:03 a.m. It should be noted that this store’s access hours are 6:00 a.m. to 10:00 p.m. Customer was subsequently sent a Notice of Rental Agreement Termination/Non-Renewal on August 2, 2017 via certified mail. (Please see attached) The Notice gave the customer three days to vacate her unit. It is my understanding that the customer was given an extension of time to remove her items. The customer now has until August 31, 2017 to vacate and gate access has been restored. If you have any further questions regarding this matter, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
July 21, 2016Re: Uncle Bob's Self Storage #459 I 600 Woodson Rd, StLouis, MO 63114Complaint Number [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated July 14, 2016. On May 27, 2016, a rent increase letter was mailed to the customer's address listed on the rental agreement. The...
mail was returned with notitication on it stating "Forward time exp rtn to send." The rental agreement states in Section 12 that a change of address must be communicated in writing. At no point was Uncle Bob's informed in writing of a change of address for this customer.If you require any additional information, please contact the undersigned.enclosedThank you,Kendra S.V[redacted]Legal Compliance Assistantcc: Store #459Area Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Good morning, I read the response from Uncle Bob's - I do not remember dropping their insurance. I never signed any statement agreeing to do so. I recently mailed you a letter including statements from both movers, [redacted]'. Both wrote statements regarding the condition of my furniture prior to moving into the storage unit and out of it. I also included statements from friends and family regarding how I take care of my personal possession. You should be receiving the letter any day. I mailed it out last week. As I stated in the letter, I believe this can prove the condition of my furniture before entering their unit thus, it was the only place my furniture could have been damaged.
Re: Life Storage LP, Store #251, Located at 2233 Franklin Drive, Mesquite, TX 75150 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
February 10, 2017 and we respond as follows. I have attached copies of all relevant materials. Customer entered into a self-storage rental agreement at the above-referenced location on or about November 13, 2016. Section 4 of the customer’s signed rental agreement states, “All personal property is stored by customer at customer’s sole risk. Insurance is customer’s sole responsibility. Customer understands that Owner will not insure Customer’s personal property. As a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damage. Customer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation caused by fire, theft, burglary, water, rainstorms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s guests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about owner’s premises.” I have attached a copy of the rental agreement for your review. The customer has been in contact with the store’s manager, area manager and regional vice president regarding reimbursement for her damaged items. The customer has supplied a list of damaged items to us and she totals her loss at over $50,000.00. I have attached the customer’s list for your review. It should be noted, that there are many items on her list that would not have been ruined or damaged due to rodents. Section 6 of the customer’s rental agreement states, “Customer agrees that the maximum value of contents in the Space shall be $5,000.00.” Although we are not liable for damage due to the rodents, we are offering the customer $1,500.00 as an accommodation to assist in replacing items that were beyond repair. If you require any additional information, please contact the undersigned. Thank you, Jodie Z[redacted] Manager, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm aware of the second elevator. Which I used and it took a very long time to load a few things into my unit. Also I'm aware this is a "climate controlled" facility although when I was moving things in there was NO a/c running it was probably over 80 degrees at 9pm. The front desk operator was extremely rude and uncaring. Pretty much blew me off. The elevator was broke for a few days but those few days were the days I was moving my items into the unit. The remaining days I only need it to hold my items and have no need to access it. Again no business should operate this way. I work in customer service and know the importance of communication and kindness regardless of the day you may be having. I'm very upset with this company and the way things are being handled.
Good Morning,I am having difficulty finding this customer in our system. If he could give me the facility address and what name the account was under or the storage unit number, I will be able to look into the matter for him.Thank you,Anne H[redacted], Paralegal