Re: Life Storage LP, Store #760, Located at Spring Cypress Rd, TX 77429 *** *** | Complaint ID # ***Dear Ms***:We are in receipt of your letter dated June 22, and we
respond as follows. On or about December 26, 2007, customer entered into a self-storage rental agreement at the above-referenced locationAs opposed to a warehouse, we do not take possession of personal property stored and no bailment is created.While we do inspect each unit between rentals, we only have the right to enter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition exists.It is my understanding that there was a leak in a neighboring unit, and the customer was contacted, as a courtesy, so that he could check on his storage unit, as we are not able to check in the customer’s unit.Section of the customer’s agreement states, “All personal property is stored by customer at customer’s sole riskInsurance is customer’s sole responsibilityCustomer understands that owner will not insure customer’s personal propertyAs a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damageCustomer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation cause by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s quests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about the owner’s premises.”Due to all reasons stated above, the customer’s request for a refund of rent for twelve months is declined.I have reviewed the customer’s file and I see that he elected his own personal insurance coverage. We recommend that the customer file a claim of loss with his insurance company.If you require any additional information, please contact the undersigned.Thank you,Anne H***Paralegal, Legal Operations
Re: Life Storage LP, Store #508, Located at NPowers Dr., Orlando, FL *** *** | Complaint ID # *** Dear Ms*** We are in receipt of your letter dated August
14, 2017, and we respond as follows. I have spoken to the store’s manager and area manager who stated that the customer was given the opportunity to be assisted with the payment process and she declined the store’s efforts. Because of this, I am unable to offer a late-fee refund. I reviewed the customer’s account and it does not appear that she has set up auto-pay. The store can assist her with this, so she can avoid late fees moving forward. Thank you, Anne H*** Paralegal, Legal Operations
Re: Life Storage LP, Store #565, Located at W 30th Street, Chicago, IL *** *** | Complaint ID # *** Dear Ms*** We are in receipt of your letter dated September 26,
2017, and we respond as followsI have reviewed the Customer’s file and account records and it appears that she was, in fact, charged in error for insurance. Her account has been credited and we apologize for the oversightHowever, in review of the Customer’s file, I noticed there is no proof of insurance, which is a requirement of her rental agreementThe customer will need to submit proof of insurance to the store as soon as possibleIf you require any additional information, please contact the undersignedThank you, Anne H*** Paralegal, Legal Operations
I had signed a contract for $and the free first month because I was told this was sufficient space for my things I arrived with the movers to find this was not enough space so I had to agree to the bigger space I also had to pay the movers extra because they had to wait for me to
get the new contract for the bigger space
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While it is true the manager said I should come into the office to set up the auto payment to be taken out automatically She didn't say she would give me back the extra $if I did so She said there was nothing she could do to waive the fee even though she spoke as if this has happened before I set up an auto payment so I wouldn't be charged but still I was charged! I want my $back I did my part, they need to fix the website or warn people that it may or may not work if you set up an automatic payment Regards,
*** ***
Re: Life Storage LP, Store #197, Located at 15547 McNeil Drive, Austin, TX 78729 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
June 30, 2017 and we respond as follows. The customer has signed up for auto-pay, however, it does take until the next month’s billing cycle to take effect. We are willing to offer, as a one-time courtesy, a credit to the customer’s account in the amount of $58.00. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #168, Located at 45 Highland Avenue, Salem, MA 01970 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated August 14,...
2017, and we respond as follows. Copies of all relevant materials are attached. On or about July 23, 2017, Customer entered into a self-storage rental agreement at the above-referenced location. Section 3c of customer’s signed agreement states, “Late charges: If Customer does not pay in full any monthly payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner a late charge of TWENTY U.S. DOLLARS ($20.00) for each delinquent installment or TWENTY PERCENT (20%) of the amount of each installment, whichever is greater.” I have attached a copy of the agreement for review. It should be noted, the store did contact the Customer on the August 5, 2017 to let the Customer know that a late fee would be incurred if a payment wasn’t made by the end of the day. I have spoken with the store’s area manager and he has agreed, as a one-time courtesy, to credit the customer’s account for the amount of the late fee. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Re: Life Storage LP, Store #523, Located at 8747 Stockard Dr., Frisco, TX 75034 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 19, 2017, and we respond as follows. On or about January 23, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. We apologize if the customer felt that she wasn’t communicated with in a professional manner. It is never our intention to frustrate our customers. According to customer records, the customer’s auto-pay was canceled July 3, 2017, after her credit card was declined. I have reviewed the customer’s account and it does not reflect that she has re-enrolled in auto-pay. She will need to do this either in store or online. Please note, auto-pay may not take effect up to the next two billing cycles. The customer will have to make a payment in store or online until the auto-pay is takes effect. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
We are in receipt of your letter dated August 4, 2016 and we respond as follows. On or about July 16, 2016, customer entered into a self-service storage rental agreement at the above-referenced facility.The customer’s rental unit is located in one of our climate-controlled...
facilities. Unfortunately, at this time we are experiencing difficulty with our air conditioning units that resulted in their replacement.There are air conditioning units that are working in the climate controlled areas, but as you can imagine due to high temperatures in Florida this time of year, and ongoing issues with the problematic air conditioning units, it is hard for those air conditioning units that are working properly to keep the climate controlled areas at a consistent lower temperature. We do apologize for any inconvenience that this is causing Mr. [redacted] and credited his account $25.00 last month for such inconvenience. The store has agreed to credit his account an additional $50.00. If Mr. [redacted] decides that he would like to store his property at another facility, we would credit his unused days of this month once he vacates. Again, we can reassure him that we are trying to get this matter resolved as quickly as possible. Should you require additional information, please contact the undersigned. ...⇄Sincerely, ...⇄ Anne E. H[redacted] �...⇄ Paralegal
Re: Life Storage LP, Store #858, Located at 6401 Town Center Drive, Raleigh, NC 27616 [redacted] | [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 6, 2017, and we respond as follows. On or about August 25, 201,7 Customer signed a self-storage rental agreement at the above-referenced facility. We do apologize if the customer was inconvenienced at all or felt that the level of customer service she received was less that par. It should be noted that there is a second elevator in the building that the customer could have used to move any items. It is my understanding that the elevator has been fixed, and it was down for a few days. Again, we do apologize for any inconvenience there was. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations Tell us why here...
Re: Uncle Bob’s Self Storage #168, Located at 435 Highland Avenue, Salem, MA 01970 [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated October 20, 2016 and we...
respond as follows. I have spoken with the store manager at the above-referenced location and Mr. [redacted] access has been changed to 24-hour access. We apologize for any inconvenience this may have caused. If you require any additional information, please contact the undersigned. Thank you, Anne E. H[redacted] Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me. I do hope they fix this on going issue since its been more then two months. Thank you
Regards,
[redacted]
Re: Life Storage LP, Store #072 Located at 404 Seminole Blvd, Largo, FL 33770 [redacted] [redacted] [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated December 5, 2017,...
and we respond as follows. I have reviewed the customer’s file and it reflects that the customer did talk to our store personnel late 2013, and stated that she had vacated the unit. The store let her know that her lock was still on the space and that they could not cut the lock without her authorization. The customer failed to remove the lock and the space was subsequently liened. Our records reflect that Customer’s unit was empty on the day of the scheduled auction. I have directed the store’s manager to remove the customer account from collection efforts. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Uncle Bob’s Self Storage #554, Located at 1650 N. Randall Rd, Aurora IL 60506 [redacted]/Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated October...
11, 2016 and we respond as follows. I have attached copies of all relevant documents. On or about May 27, 2016 [redacted] entered into a self-service storage facility rental agreement at the facility referenced above. Section 9 of the signed Rental Agreement states, “No refunds are allowed for partial month occupancies.” Therefore we will not be offering a refund for August’s rent. Ms. [redacted]’ account was credited in the amount of $35.65 on August 5, 2016. We are willing to offer Ms. [redacted] an additional refund in the amount of $31.80 which equals the late fee charge, because she was not able to make a payment online due to the Life Storage LP acquisition. If you require any additional information, please contact the undersigned. Thank you, Anne ** H[redacted]Paralegal
We are in receipt of your letter dated August 14, 2016, and we respond as follows. On or about February 12, 2015, customer *ntered into a self-storage rental agreement at the above-referenced facility. As opposed to a warehouse, we do not take possession of personal property stored and no...
bailment is created.While we do inspect *ach unit between rentals, we only have the right to *nter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition *xists. Ms. [redacted] did not advise us of any problem with her unit until she was removing items from her unit on or around March 21, 2016. Customer did purchase insurance on the space and according to her the claim was denied. Unfortunately, we cannot control what the outcome of an insurance claim is. We can offer her a customer accommodation in the amount of $150.00 (One hundred fifty dollars). If you require any additional information, please contact the undersigned. ...⇄Sincerely, ...⇄ Anne *. H[redacted] �...⇄ Paralegal
Re: Life Storage LP, Store #229, Located at 3551 Bessemer Super Hwy, Bessemer, AL 35020 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 21, 2017, and we respond as follows. On or about November 22, 2015, Customer signed a self-storage rental agreement at the above-referenced facility. Section 4 of Customer’s signed agreement expressly states that insurance is the responsibility of the customer. I have reviewed the Customer’s file and it reflects she elected to have Bader insurance at the time she began renting. It is my understanding that the Customer received a settlement of $1,076.66 from Bader. Due to reasons stated above, Customer’s claim for $1,000.00 is denied. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #139, Located at 2560 W. 25th Street, Sanford, FL 32771 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated July...
6, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about September 12, 2016, Customer entered into a self-storage rental agreement at the above referenced Life Storage facility. Section 3c of the customer’s signed rental agreement (attached) states; “If Customer does not pay in full any month payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner late charges for each delinquent installment as follows: (Late charges will be deducted from any payment received late and credit the balance.) First late charge: $15.00 late charge after the close of business on the 5th day of the month.Second late charge: $25.00 late charge after the close of business on the 20th day of the month.” I have reviewed the customer’s transaction history (attached), and it reflects that customer has made multiple late payments since renting with Life Storage. I would encourage the customer to call the store on prior to the 5th of the month, as store personnel may be busy assisting other customers and may not be able to return the customer’s call right away. Additionally, I would strongly encourage that the customer set up an online account and manage payments this way. As a one-time courtesy we will credit the customer’s account in the amount of $15.00. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I signed up for the storage unit, the manager went over the contract by section and explained each section to me verbally. I specifically asked if unused time was refunded (since my previous storage facility does this) and was told yes. The manager should not be saying things if they are untrue. If they say unused time is refunded, then they should do what they say. August 5th is either the day I moved out, or the day after, and I was not credited anything because the account was closed. At least it should have been. I still had trouble getting my code to work the day I moved out, even thought I had paid, so it wouldn't surprise me if this wasn't updated either. I don't understand how they can say a credit to a closed, or closing account (the manager knew very well that I would be leaving once my items were out) was worth anything. I would hope that the late fee would be refunded seeing as it was their system that was having trouble.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your letter dated August 13, 2016, and we respond as follows. Copies of all relevant documents are attached. On or about July 21, 2016, customer entered into a self-service storage rental agreement at the referenced facility. On July 22, 2016, customer’s space was found...
locked open and therefore unsecured. The store manager secured the space by putting a red seal on the lock. The manager attempted to call the customer but phone number that the store had on file was a wrong number. The store then sent a Notice of Unsecured Space to the customer. On July 27, 2016, customer came into the store to make a payment. The store manager told customer that her space was found locked open. The manager also inquired about getting a new phone number on file for the customer and the customer provided her with one. On August 2, 2016 the space was again found unsecured; this time with no lock. The space contained only clothes inside. The store once again attempted to contact customer; this time, the phone number was disconnected. On August 3, 2016, the store manager once again found customer’s space unsecured; this time it was completely empty. The manager placed a yellow lock on the space. Customer came into the store on August 5, 2016 and stated that someone had changed the lock on her space. The store manager explained to the customer that her space was found unsecured, and also explained that it was empty when she found it unsecured. The store manager and the customer then went to look at the space together. When they arrived at the space, customer stated that someone had stolen all of her things and thought it may have been her ex-husband and asked if store personnel had seen him entering the gate in a blue [redacted]. Customer asked our manager to review the facility cameras, but unfortunately we could not oblige this request because there are no cameras inside the buildings. The manager told customer that she should call the police to report the theft. The customer was then refunded for the month of August. Should you require additional information, please contact the undersigned. ...⇄Sincerely, ...⇄ Anne H[redacted] ...⇄ Paralegal
Re: Life Storage LP, Store #760, Located at Spring Cypress Rd, TX 77429 *** *** | Complaint ID # ***Dear Ms***:We are in receipt of your letter dated June 22, and we
respond as follows. On or about December 26, 2007, customer entered into a self-storage rental agreement at the above-referenced locationAs opposed to a warehouse, we do not take possession of personal property stored and no bailment is created.While we do inspect each unit between rentals, we only have the right to enter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition exists.It is my understanding that there was a leak in a neighboring unit, and the customer was contacted, as a courtesy, so that he could check on his storage unit, as we are not able to check in the customer’s unit.Section of the customer’s agreement states, “All personal property is stored by customer at customer’s sole riskInsurance is customer’s sole responsibilityCustomer understands that owner will not insure customer’s personal propertyAs a condition of leasing an enclosed storage Space, Customer must provide insurance protecting the personal property stored within the enclosed storage Space against fire, burglary or other damageCustomer expressly releases Owner from any losses, claims, suits and/or damages or right of subrogation cause by fire, theft, burglary, water, rain storms, tornado, explosion, riot, rodents, civil disturbances, government action, insects, mildew, mold, black mold, dust, sonic boom, vehicles, unlawful entry or any other cause whatsoever whether property is stored in an enclosed or open storage Space, nor shall Owner be liable to Customer and/or Customer’s quests for any personal injuries or property damage sustained by Customer and/or Customer’s guests while on or about the owner’s premises.”Due to all reasons stated above, the customer’s request for a refund of rent for twelve months is declined.I have reviewed the customer’s file and I see that he elected his own personal insurance coverage. We recommend that the customer file a claim of loss with his insurance company.If you require any additional information, please contact the undersigned.Thank you,Anne H***Paralegal, Legal Operations
Re: Life Storage LP, Store #508, Located at NPowers Dr., Orlando, FL *** *** | Complaint ID # *** Dear Ms*** We are in receipt of your letter dated August
14, 2017, and we respond as follows. I have spoken to the store’s manager and area manager who stated that the customer was given the opportunity to be assisted with the payment process and she declined the store’s efforts. Because of this, I am unable to offer a late-fee refund. I reviewed the customer’s account and it does not appear that she has set up auto-pay. The store can assist her with this, so she can avoid late fees moving forward. Thank you, Anne H*** Paralegal, Legal Operations
Re: Life Storage LP, Store #565, Located at W 30th Street, Chicago, IL *** *** | Complaint ID # *** Dear Ms*** We are in receipt of your letter dated September 26,
2017, and we respond as followsI have reviewed the Customer’s file and account records and it appears that she was, in fact, charged in error for insurance. Her account has been credited and we apologize for the oversightHowever, in review of the Customer’s file, I noticed there is no proof of insurance, which is a requirement of her rental agreementThe customer will need to submit proof of insurance to the store as soon as possibleIf you require any additional information, please contact the undersignedThank you, Anne H*** Paralegal, Legal Operations
I had signed a contract for $and the free first month because I was told this was sufficient space for my things I arrived with the movers to find this was not enough space so I had to agree to the bigger space I also had to pay the movers extra because they had to wait for me to
get the new contract for the bigger space
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While it is true the manager said I should come into the office to set up the auto payment to be taken out automatically She didn't say she would give me back the extra $if I did so She said there was nothing she could do to waive the fee even though she spoke as if this has happened before I set up an auto payment so I wouldn't be charged but still I was charged! I want my $back I did my part, they need to fix the website or warn people that it may or may not work if you set up an automatic payment Regards,
*** ***
Re: Life Storage LP, Store #197, Located at 15547 McNeil Drive, Austin, TX 78729 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated...
June 30, 2017 and we respond as follows. The customer has signed up for auto-pay, however, it does take until the next month’s billing cycle to take effect. We are willing to offer, as a one-time courtesy, a credit to the customer’s account in the amount of $58.00. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #168, Located at 45 Highland Avenue, Salem, MA 01970 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated August 14,...
2017, and we respond as follows. Copies of all relevant materials are attached. On or about July 23, 2017, Customer entered into a self-storage rental agreement at the above-referenced location. Section 3c of customer’s signed agreement states, “Late charges: If Customer does not pay in full any monthly payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner a late charge of TWENTY U.S. DOLLARS ($20.00) for each delinquent installment or TWENTY PERCENT (20%) of the amount of each installment, whichever is greater.” I have attached a copy of the agreement for review. It should be noted, the store did contact the Customer on the August 5, 2017 to let the Customer know that a late fee would be incurred if a payment wasn’t made by the end of the day. I have spoken with the store’s area manager and he has agreed, as a one-time courtesy, to credit the customer’s account for the amount of the late fee. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
Re: Life Storage LP, Store #523, Located at 8747 Stockard Dr., Frisco, TX 75034 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 19, 2017, and we respond as follows. On or about January 23, 2017, Customer signed a self-storage rental agreement at the above-referenced facility. We apologize if the customer felt that she wasn’t communicated with in a professional manner. It is never our intention to frustrate our customers. According to customer records, the customer’s auto-pay was canceled July 3, 2017, after her credit card was declined. I have reviewed the customer’s account and it does not reflect that she has re-enrolled in auto-pay. She will need to do this either in store or online. Please note, auto-pay may not take effect up to the next two billing cycles. The customer will have to make a payment in store or online until the auto-pay is takes effect. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted]Paralegal, Legal Operations
We are in receipt of your letter dated August 4, 2016 and we respond as follows. On or about July 16, 2016, customer entered into a self-service storage rental agreement at the above-referenced facility.The customer’s rental unit is located in one of our climate-controlled...
facilities. Unfortunately, at this time we are experiencing difficulty with our air conditioning units that resulted in their replacement.There are air conditioning units that are working in the climate controlled areas, but as you can imagine due to high temperatures in Florida this time of year, and ongoing issues with the problematic air conditioning units, it is hard for those air conditioning units that are working properly to keep the climate controlled areas at a consistent lower temperature. We do apologize for any inconvenience that this is causing Mr. [redacted] and credited his account $25.00 last month for such inconvenience. The store has agreed to credit his account an additional $50.00. If Mr. [redacted] decides that he would like to store his property at another facility, we would credit his unused days of this month once he vacates. Again, we can reassure him that we are trying to get this matter resolved as quickly as possible. Should you require additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne E. H[redacted] �...⇄ Paralegal
Re: Life Storage LP, Store #858, Located at 6401 Town Center Drive, Raleigh, NC 27616 [redacted] | [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 6, 2017, and we respond as follows. On or about August 25, 201,7 Customer signed a self-storage rental agreement at the above-referenced facility. We do apologize if the customer was inconvenienced at all or felt that the level of customer service she received was less that par. It should be noted that there is a second elevator in the building that the customer could have used to move any items. It is my understanding that the elevator has been fixed, and it was down for a few days. Again, we do apologize for any inconvenience there was. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations Tell us why here...
Re: Uncle Bob’s Self Storage #168, Located at 435 Highland Avenue, Salem, MA 01970 [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated October 20, 2016 and we...
respond as follows. I have spoken with the store manager at the above-referenced location and Mr. [redacted] access has been changed to 24-hour access. We apologize for any inconvenience this may have caused. If you require any additional information, please contact the undersigned. Thank you, Anne E. H[redacted] Paralegal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me. I do hope they fix this on going issue since its been more then two months. Thank you
Regards,
[redacted]
Re: Life Storage LP, Store #072 Located at 404 Seminole Blvd, Largo, FL 33770 [redacted] [redacted] [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated December 5, 2017,...
and we respond as follows. I have reviewed the customer’s file and it reflects that the customer did talk to our store personnel late 2013, and stated that she had vacated the unit. The store let her know that her lock was still on the space and that they could not cut the lock without her authorization. The customer failed to remove the lock and the space was subsequently liened. Our records reflect that Customer’s unit was empty on the day of the scheduled auction. I have directed the store’s manager to remove the customer account from collection efforts. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Uncle Bob’s Self Storage #554, Located at 1650 N. Randall Rd, Aurora IL 60506 [redacted]/Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated October...
11, 2016 and we respond as follows. I have attached copies of all relevant documents. On or about May 27, 2016 [redacted] entered into a self-service storage facility rental agreement at the facility referenced above. Section 9 of the signed Rental Agreement states, “No refunds are allowed for partial month occupancies.” Therefore we will not be offering a refund for August’s rent. Ms. [redacted]’ account was credited in the amount of $35.65 on August 5, 2016. We are willing to offer Ms. [redacted] an additional refund in the amount of $31.80 which equals the late fee charge, because she was not able to make a payment online due to the Life Storage LP acquisition. If you require any additional information, please contact the undersigned. Thank you, Anne ** H[redacted]Paralegal
We are in receipt of your letter dated August 14, 2016, and we respond as follows. On or about February 12, 2015, customer *ntered into a self-storage rental agreement at the above-referenced facility. As opposed to a warehouse, we do not take possession of personal property stored and no...
bailment is created.While we do inspect *ach unit between rentals, we only have the right to *nter a rented space under certain conditions as outlined in the rental agreement. Therefore, unless our tenants advise us of a problem with a unit, we have no way of knowing that a detrimental condition *xists. Ms. [redacted] did not advise us of any problem with her unit until she was removing items from her unit on or around March 21, 2016. Customer did purchase insurance on the space and according to her the claim was denied. Unfortunately, we cannot control what the outcome of an insurance claim is. We can offer her a customer accommodation in the amount of $150.00 (One hundred fifty dollars). If you require any additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne *. H[redacted] �...⇄ Paralegal
Re: Life Storage LP, Store #229, Located at 3551 Bessemer Super Hwy, Bessemer, AL 35020 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted]: We are in receipt of your letter dated...
September 21, 2017, and we respond as follows. On or about November 22, 2015, Customer signed a self-storage rental agreement at the above-referenced facility. Section 4 of Customer’s signed agreement expressly states that insurance is the responsibility of the customer. I have reviewed the Customer’s file and it reflects she elected to have Bader insurance at the time she began renting. It is my understanding that the Customer received a settlement of $1,076.66 from Bader. Due to reasons stated above, Customer’s claim for $1,000.00 is denied. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Re: Life Storage LP, Store #139, Located at 2560 W. 25th Street, Sanford, FL 32771 [redacted] | Complaint ID # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated July...
6, 2017, and we respond as follows. Copies of all relevant materials are attached. On or about September 12, 2016, Customer entered into a self-storage rental agreement at the above referenced Life Storage facility. Section 3c of the customer’s signed rental agreement (attached) states; “If Customer does not pay in full any month payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner late charges for each delinquent installment as follows: (Late charges will be deducted from any payment received late and credit the balance.) First late charge: $15.00 late charge after the close of business on the 5th day of the month.Second late charge: $25.00 late charge after the close of business on the 20th day of the month.” I have reviewed the customer’s transaction history (attached), and it reflects that customer has made multiple late payments since renting with Life Storage. I would encourage the customer to call the store on prior to the 5th of the month, as store personnel may be busy assisting other customers and may not be able to return the customer’s call right away. Additionally, I would strongly encourage that the customer set up an online account and manage payments this way. As a one-time courtesy we will credit the customer’s account in the amount of $15.00. If you require any additional information, please contact the undersigned. Thank you, Anne H[redacted] Paralegal, Legal Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I signed up for the storage unit, the manager went over the contract by section and explained each section to me verbally. I specifically asked if unused time was refunded (since my previous storage facility does this) and was told yes. The manager should not be saying things if they are untrue. If they say unused time is refunded, then they should do what they say. August 5th is either the day I moved out, or the day after, and I was not credited anything because the account was closed. At least it should have been. I still had trouble getting my code to work the day I moved out, even thought I had paid, so it wouldn't surprise me if this wasn't updated either. I don't understand how they can say a credit to a closed, or closing account (the manager knew very well that I would be leaving once my items were out) was worth anything. I would hope that the late fee would be refunded seeing as it was their system that was having trouble.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your letter dated August 13, 2016, and we respond as follows. Copies of all relevant documents are attached. On or about July 21, 2016, customer entered into a self-service storage rental agreement at the referenced facility. On July 22, 2016, customer’s space was found...
locked open and therefore unsecured. The store manager secured the space by putting a red seal on the lock. The manager attempted to call the customer but phone number that the store had on file was a wrong number. The store then sent a Notice of Unsecured Space to the customer. On July 27, 2016, customer came into the store to make a payment. The store manager told customer that her space was found locked open. The manager also inquired about getting a new phone number on file for the customer and the customer provided her with one. On August 2, 2016 the space was again found unsecured; this time with no lock. The space contained only clothes inside. The store once again attempted to contact customer; this time, the phone number was disconnected. On August 3, 2016, the store manager once again found customer’s space unsecured; this time it was completely empty. The manager placed a yellow lock on the space. Customer came into the store on August 5, 2016 and stated that someone had changed the lock on her space. The store manager explained to the customer that her space was found unsecured, and also explained that it was empty when she found it unsecured. The store manager and the customer then went to look at the space together. When they arrived at the space, customer stated that someone had stolen all of her things and thought it may have been her ex-husband and asked if store personnel had seen him entering the gate in a blue [redacted]. Customer asked our manager to review the facility cameras, but unfortunately we could not oblige this request because there are no cameras inside the buildings. The manager told customer that she should call the police to report the theft. The customer was then refunded for the month of August. Should you require additional information, please contact the undersigned. ...⇄ Sincerely, ...⇄ Anne H[redacted] ...⇄ Paralegal