Rock Heating and Air Conditioning was recommended to usThe customer service rep was professional and helpful when I made the appointmentLars did a great job servicing our furnaceHe arrived on time and answered my questions thoroughlyVery personable
Austin and Shawn were the service technicians who came to my house yesterday to assess why my furnace was not working properly They were very thorough in the assessment and, despite the bad news of a major repair, were quite helpful in understanding the options I had available and in assisting me in making a decision Thanks to both gentlemen for their assistance
This is the second time that Alex B comes to my house for service The first time was for an A/C inspection and this time he came out to inspect my furnace Just like the first time he was on time, professional, courteous, and finished the job quickly He gave me a thorough explanation about the service he performed and made recommendations on what he thought would be best to keep my furnace running smoothly I have been using Rock Heating & Air since and I am happy with thier service
I've been using Rock Heating and Air for a few years now and have always found them honest and reliable They truly stand behind their work and take pains to ensure customer satisfaction I highly recommend them if you need service
Great customer service Technician, Wayne, was out the same day I called He explained everything in detail and repairs were completed to my satisfaction Price was more than fair Company rep followed up later to see if I was satisfied with work Everyone I spoke with at Rock was friendly and helpful
When I called for an appointment, they were booked up and the first appointment they had was a week out But, they offered two other businesses that may be able to help me faster I decided to keep my Rock Heating and A/C appointment since the problem was with one of my A/Cs and the other was still cooling fine They called and said they were running early and coordinated be to my home early, so showed up before the appointment time Both techs were dressed well, very polite and wore booties in the house to keep our floors clean They found the problem quickly, offered what they said needed to be fixed as well as a short list of optional services with prices It was easy to select what was necessary and what wasn't at the time I will use Rock Heating and A/C again
We've been customers since In a growing area of Parker, it's nice to still have the continuity of care and serviceOn our last visit, Chris was able to provide same day service which may not always be the case depending on the season and weather, He helped troubleshoot some issues and explained things thoroughlyCustomer service over the phone is good as well plus the electronic invoice and billing proceduresWe feel we can trust this company
Very please with individual that cleaned and inspected our fireplaceWould highly recommend Rock Heating and Air Conditioning to others for fireplace cleaning and possible purchaseGreat job by Alex
The Rock team arrived on time to replace two furnaces They performed the work in a professional and timely manner Left the job site neat as a pin once work was finishedProgrammed thermostats and demonstrated their operation and the operation and annual maintenance of furnaces and humidifier Provided an electronic receipt before departure They have always taken that extra step to ensure customer satisfactionI have a high level of confidence with Rock
I've been a Rock customer for quite a few yearsThe lady that does the scheduling is very polite & professionalThe technician arrived on time and was polite, efficient and thoroughI would not hesitate to recommend Rock Heating and Air to everyoneI will continue to be a customer
This is my third experience with Rock Heating and Air...all three times the service professional (Alex) and the customer service were exceptional. Thank you so much.
Excellent follow up and proactive maintenance on a newly installed heating and cooling systemLars was professional, courteous and efficienthighly recommend Rock!
Rock Heating and Air Conditioning was recommended to usThe customer service rep was professional and helpful when I made the appointmentLars did a great job servicing our furnaceHe arrived on time and answered my questions thoroughlyVery personable
Austin and Shawn were the service technicians who came to my house yesterday to assess why my furnace was not working properly They were very thorough in the assessment and, despite the bad news of a major repair, were quite helpful in understanding the options I had available and in assisting me in making a decision Thanks to both gentlemen for their assistance
This is the second time that Alex B comes to my house for service The first time was for an A/C inspection and this time he came out to inspect my furnace Just like the first time he was on time, professional, courteous, and finished the job quickly He gave me a thorough explanation about the service he performed and made recommendations on what he thought would be best to keep my furnace running smoothly I have been using Rock Heating & Air since and I am happy with thier service
Very impressed with professionalism and serviceWould definitely recommend
I've been using Rock Heating and Air for a few years now and have always found them honest and reliable They truly stand behind their work and take pains to ensure customer satisfaction I highly recommend them if you need service
Excellent customer serviceWe’ve used their services for many yearsZach is courteous and knowledgeable
Great service and professional manner
Lars did an excellent job for usHe was thorough, polite and answered any questions we hadI highly recommend this company
Great customer service Technician, Wayne, was out the same day I called He explained everything in detail and repairs were completed to my satisfaction Price was more than fair Company rep followed up later to see if I was satisfied with work Everyone I spoke with at Rock was friendly and helpful
When I called for an appointment, they were booked up and the first appointment they had was a week out But, they offered two other businesses that may be able to help me faster I decided to keep my Rock Heating and A/C appointment since the problem was with one of my A/Cs and the other was still cooling fine They called and said they were running early and coordinated be to my home early, so showed up before the appointment time Both techs were dressed well, very polite and wore booties in the house to keep our floors clean They found the problem quickly, offered what they said needed to be fixed as well as a short list of optional services with prices It was easy to select what was necessary and what wasn't at the time I will use Rock Heating and A/C again
We've been customers since In a growing area of Parker, it's nice to still have the continuity of care and serviceOn our last visit, Chris was able to provide same day service which may not always be the case depending on the season and weather, He helped troubleshoot some issues and explained things thoroughlyCustomer service over the phone is good as well plus the electronic invoice and billing proceduresWe feel we can trust this company
Very please with individual that cleaned and inspected our fireplaceWould highly recommend Rock Heating and Air Conditioning to others for fireplace cleaning and possible purchaseGreat job by Alex
The Rock team arrived on time to replace two furnaces They performed the work in a professional and timely manner Left the job site neat as a pin once work was finishedProgrammed thermostats and demonstrated their operation and the operation and annual maintenance of furnaces and humidifier Provided an electronic receipt before departure They have always taken that extra step to ensure customer satisfactionI have a high level of confidence with Rock
Alex was amazing, very friendly, on time and price was reasonableWill recommend this company to everyone
I've been a Rock customer for quite a few yearsThe lady that does the scheduling is very polite & professionalThe technician arrived on time and was polite, efficient and thoroughI would not hesitate to recommend Rock Heating and Air to everyoneI will continue to be a customer
This is my third experience with Rock Heating and Air...all three times the service professional (Alex) and the customer service were exceptional. Thank you so much.
Wayne did a excellent job
Excellent and prompt service, polite and knowledgeable technicians
We have used Rock Heating since our move to Highlands Ranch in They are honest, professional and extremely knowledgeable
Excellent follow up and proactive maintenance on a newly installed heating and cooling systemLars was professional, courteous and efficienthighly recommend Rock!