Austin, a tech for Rock Heating and Air, does a great job He is on time, friendly, courteous, and takes the time to stop and explain what he finds or what he is doing He does an excellent job We always call Rock Heating and have been satisfied customers for years
Thomas was very professional and informativeAnswered all my questions, not just with a yes, or no, but explained the whole processI initially had another company (Plumbline) come in to do a furnace inspection and that guy just seemed to be trying to scare me with this could be wrong, this heat exchanger could be cracked, might have to replace the furnace He actually told me that the piping from the furnace was not within code, and when I told him that when it was installed it WAS in code and until I replace the furnace, it is just fineAfter that he just wanted out of my place., since I wasn't going to be spending alot of money with themAnyway, I digress, but when I called Rock they were very patient with my concerns (talked with me for over an hour on the phone) and my desire for a "second opinion" Fact is, the inspection Thomas did was MUCH more in depth that the first, and he showed me some things I could check periodically if I had a concern about the furnace After all was said and done...my furnace although aging is humming along just fine Rock Heating and Air is the ONLY business I'm calling from now on
We've been using Rock for many years and have always been more than happy with the service and quality of their work The office staff is more than helpful, and the technicians are top notch
I was very pleased with the prompt response to my call for an inspection of my furnace Craig Bwas very patient in explaining to me and showing me what was wrong with it Unfortunately, the furnace was not able to be repaired and a new one needed to be installed I learned so much by asking the necessary questions to make the right decision in selecting a new furnace When Craig left my house, I felt confident that I had made the right decision.from the information he gave me
On time! Courteous service rep, solved heating issue for a reasonable chargeDid not try and sell me anything extra Refreshing to do business with this company! Highly recommend this company!
Rock Heating & Air are the best! They helped us out in an emergency situation, where our furnace went out and they were able to replace the same day This was the end of February so it was very cold So thankful to Lars and the rest of the team at Rock Heating & Air You guys ROCK!
Justin, the service technician, arrived a few minutes ahead of schedule; was very professional; performed the twenty-five point inspection; and explained to me what he had found during the inspection Fortunately, no immediate service was neededI greatly appreciate his honesty He did not try to sell me a bill of goods that I did not need!
I had a very positive experience with Rock Heating and Air Conditioning yesterday Chris and Wayne were very helpful and installed a new furnace and air conditioner in a very neat and thorough way They were friendly and very knowledgeable about everything They answered all my questions and I recommend Rock to anyone who needs new equipment or a check of their systems
Honest, reliable company to deal with They don't try to sell you anything you don't need Family owned business Saved me from spending thousands of dollars that I didn't need to I would highly recommend Rock Heating and Air!
I came home from work on a cold winter evening only find my furnace not workingI called Rock Heating & Air Conditioning at 5:pm and by 7:pm my home was slowing heating upThank you for the rapid service and overall pleasant experience
The Rock Heating & Air have provided service for us for yearsThey have been honest and trustworthy in all of our dealingsI would highly recommend them for your heating and air conditioning needs
Very helpful and professionalQuality workHe even helped me with some other issues and saved me a service call
Austin, a tech for Rock Heating and Air, does a great job He is on time, friendly, courteous, and takes the time to stop and explain what he finds or what he is doing He does an excellent job We always call Rock Heating and have been satisfied customers for years
Thomas was very professional and informativeAnswered all my questions, not just with a yes, or no, but explained the whole processI initially had another company (Plumbline) come in to do a furnace inspection and that guy just seemed to be trying to scare me with this could be wrong, this heat exchanger could be cracked, might have to replace the furnace He actually told me that the piping from the furnace was not within code, and when I told him that when it was installed it WAS in code and until I replace the furnace, it is just fineAfter that he just wanted out of my place., since I wasn't going to be spending alot of money with themAnyway, I digress, but when I called Rock they were very patient with my concerns (talked with me for over an hour on the phone) and my desire for a "second opinion" Fact is, the inspection Thomas did was MUCH more in depth that the first, and he showed me some things I could check periodically if I had a concern about the furnace After all was said and done...my furnace although aging is humming along just fine Rock Heating and Air is the ONLY business I'm calling from now on
Great service from Rock and Alex Have used previously and, again, was very satisfied with the process and the results! Thx Alex
We've been using Rock for many years and have always been more than happy with the service and quality of their work The office staff is more than helpful, and the technicians are top notch
Very pleased with Rock Heating and Air Conditioning Alex arrived on schedule and explained what he had found and took care of a small problem
Austin did great, and he knew his job
I was very pleased with the prompt response to my call for an inspection of my furnace Craig Bwas very patient in explaining to me and showing me what was wrong with it Unfortunately, the furnace was not able to be repaired and a new one needed to be installed I learned so much by asking the necessary questions to make the right decision in selecting a new furnace When Craig left my house, I felt confident that I had made the right decision.from the information he gave me
On time! Courteous service rep, solved heating issue for a reasonable chargeDid not try and sell me anything extra Refreshing to do business with this company! Highly recommend this company!
Rock Heating & Air are the best! They helped us out in an emergency situation, where our furnace went out and they were able to replace the same day This was the end of February so it was very cold So thankful to Lars and the rest of the team at Rock Heating & Air You guys ROCK!
Very professionalQuick to respondAttentive to detail KnowledgeableVery happy with their work and pricing
Justin, the service technician, arrived a few minutes ahead of schedule; was very professional; performed the twenty-five point inspection; and explained to me what he had found during the inspection Fortunately, no immediate service was neededI greatly appreciate his honesty He did not try to sell me a bill of goods that I did not need!
Always topnotch service with a smile Knowledgeable people
Excellent service from Rock Heating and Air Conditioning today Competent, courteous, efficient service
Excellent small businessResponse time and service exceptional
I had a very positive experience with Rock Heating and Air Conditioning yesterday Chris and Wayne were very helpful and installed a new furnace and air conditioner in a very neat and thorough way They were friendly and very knowledgeable about everything They answered all my questions and I recommend Rock to anyone who needs new equipment or a check of their systems
Very helpful and professionalQuality workHe even helped me with some other issues and saved me a service call
Honest, reliable company to deal with They don't try to sell you anything you don't need Family owned business Saved me from spending thousands of dollars that I didn't need to I would highly recommend Rock Heating and Air!
I came home from work on a cold winter evening only find my furnace not workingI called Rock Heating & Air Conditioning at 5:pm and by 7:pm my home was slowing heating upThank you for the rapid service and overall pleasant experience
The Rock Heating & Air have provided service for us for yearsThey have been honest and trustworthy in all of our dealingsI would highly recommend them for your heating and air conditioning needs