RockAuto

Simple, easy to use and cheap parts at the same great quality

Very fair and professional. they supplied exactly what I needed for the best price imaginable (complete cam drive system and water pump for my '02 Suzuki). Even with cross-shipping and cross border, the parts arrived, well packaged, on the exact predicted shipping date. I couldn't be more pleased.

Rock auto is awesome, most of the time you can save a lot of money buying here over a regular chain parts store.

great service fair prices

This is my first order with Rock Auto and I had no trouble with order, I went to my three local auto parts stores here and none of them could beat Rock Autos prices, Thank You Rock Auto

Awesome service. Great prices. Super fast Delivery!

Wow. Great part and even better price! Part also showed up ahead of expected delivery date. Thanks Rock Auto!

Minor problem with an item purchased. Their customer service agreed to a quick resolution. Problem solved. I am more than confident in Rock Auto and will certainly remain a dedicated customer.

Very good service. Quick shipping. Parts always are always correct. Customer service is top notch

Excellent parts availabile, Lowest pricing I have found anywhere.

I've always received my order on or before the day it was supposed to arrive and I always saved between 30%-50% from what the part stores charge. Any time I've had a problem with an order, my money was always refunded within a few days or a new part was sent out promptly. Rockauto has always worked very well with me to get my parts to me or resolve any problems, which I haven't had many problems at all. RockAuto will always be my parts store.

I've always experienced quick shipping time and excellent quality products. My dealings with RockAuto have always been very good!

Web site very user friendly. Core refunds easy to ship back. Very good pricing. Return policy very well explained. I've basically stopped using my local auto parts store. If you can wait a few days for parts to get directly to your house do it !

Best prices around and huge selection of automotive parts.

First time was a no brainer, Quick and painless. The second order was troublesome. I was not informed the parts would come incrementally over time. I paid for special shipping but half the order came several days later without the benefit of special shipping. I'm trying it again. I'm hoping all my order will arrive within next week (at least by May 9th). selected "ground" shipping which should get all the parts to me before the next week is over..

ordered a catalayic converter from them that went bad within six months. theyt would replace it but will not cover the labor. also I have to buy their part again and have it shipped and then they will refund the ,omey if they find the product faulty.

I order a re-manufactured steering rack from Rock Auto. It came in defective. They sent me another one. It was even worse. Their customer service did literally nothing to help my situation. I asked them to send me a brand new part, and asked if they could discount my shipping on an overnight order, and they refused. So, after spending $200 on taxi rides to work, and an additional $200 on a brand new part from another dealer, I think it's fair to say that my experience with Rock Auto was abysmal. Thanks for nothing, Rock Auto.

I placed an order on 11/15 from RockAuto that had an delivery date of 11/19(according to there email). The order was updated and I received an email that displayed a FedEx tracking number. Upon checking the Fedex tracking number it displayed that "the label was created." I was curious to know how the package was going to arrive to California from North Carolina in such a short amount of time. So I emailed Rockauto and asked about the parts and received this message.
"I see your order shipped on Monday(11/17), but that the tracking information has not yet been updated by the carrier (FedEx). As we remind customers in our tracking confirmation email, please do not worry if tracking results are not immediately available or if old tracking information appears. Carriers take up to two business days to update information on their web sites. Carriers may reuse tracking numbers and won't remove old records until they post new activity.
Thank you, [redacted] RockAuto Customer Service
11/17
I wasn't satisfied with answer and called FedEx. The representative explained to me that this is "not in there possession and only the label has been created. From the address it in our system,it will be shipping from the manufacturer Dayco in North Carolina" So I called RockAuto directly and spoke to a representative that reviewed the notes and assured me that this item has already shipped but from "our warehouse in Nevada." Unbeknownst to him,Fedex had already clarified it was going to ship from Dayco directly in North Carolina but hasnt been picked up,yet. He/she lied to me bluntly,and would not offer to expedite the order at RockAuto's expense to honor the delivery day of 11/19. I was only offered to cancel the order. When I asked the customer service representative to call me back when he was more concise or had valid information,I never received a call??
11/18 Fedex tracking number became active with the point of origin being North Carolina.
I paid for shipping and placed the order in anticipation of receiving the item by 11/19 or 11/20 from there warehouse. It doesn't seem like they have a warehouse and appear to be a "drop ship company with no physical inventory" without any regard for customer service to remedy there mistakes. No refund on shipping,yet but I will hopefully receive the item by 11/25. If time is an issue,order elsewhere because the arrival dates are always inaccurate.

For two days I tried repeatedly to place an order using a VISA card. Every time I arrived at a VISA verify screen I was told to complete certain information and then press submit. There is no submit icon. Thus no order placed. Changed to Master Card problem solved.

Paid for Priority 2 Day shipping still have not recieved