RockAuto

After years of dealing with RockAuto I'm happy to say their parts quality and prices are excellent and their service is too. They're also quick to answer questions on the phone with a smile, I assume, 'cos they're personable!

great product and service, thanks

Always quality and great prices.

I LIKE IT WILL USE IT MORE

Very user friendly. Fast, and affordable.

Excellent company. Great selection of parts, well stocked, excellent prices. Order servicing is fast and accurate. Great shipping. No hype website, easy to find parts, and specific information and sufficient detail is readily provided to determine the correct part. Never disappointed. Highly recommended.

They have the best service. 5 star rating from me.

Review: Ordered part per there part code. Part does not fit my truck. They want me to pay for return shipping. I ordered per there web site and customer service confirmed it but part will not fit my truck, so it's my problem. Truck has not been modified or upgraded in any way to make part shipped not fit.Desired Settlement: Refund including return shipping.

Business

Response:

We apologize that these parts did not fit Mr. [redacted]’s truck. There are two different boot kits listed for his vehicle, with pictures clearly showing a set of 4 straight tubes and a set of 2 tapered tubes. We have clarified the catalog descriptions to specify which positions in the truck each kit fits. Due to the imprecise catalog listings, we understand how the customer could have made an inaccurate selection for his needs. We have provided return instructions and a pre-paid label to send the parts back for a refund.

Excellent customer service. Parts are top quality.

I was first introduced to RockAuto through a friend about 8 years ago. They have a wide variety of parts from interior to exterior to drive train. All cheaper then what you would find locally. And they have a no hassle return policy. I have never been denied an exchange or return. A+ in my book when it comes to prices and customer service.