RockAuto

I ordered over a $1000.00 worth of parts, paid for overnight shipping. My parts are three days out according to the tracking information. rockauto has no active customer service so there is no way to report or re-coup my money. This is a well-designed and organized way to rip off customers for shipping charges. Also, the return policy is a joke. Whenever my parts arrive I will be returning the entire shipment. Exercise some integrity in your business. Thanks ...not a customer anymore

I am unable to contact RockAuto for a warranty replacement for an NGK ignition coil. They do not provide a phone contact nor to do they provide a general contact email or contact form on their website if their order return webpage does not allow one to return the part. This is totally unacceptable. I contacted NGK directly and they said I have to go through RockAuto for the warranty replacement.

HAVE bought parts a few times for my 2003 Volvo S80 T6 Full front struts and a timing belt kit. Have replaced most of the front end on my car. Ordered Control arms from You guys They got here Really fast I was impressed. Proceeded to have them professionally installed. Along with new tires and an alignment. Cost me around $800 Picked up the car and within 2 hrs of having the car back the brand new Uro Control arm on the drivers side snapped (Front connection) From a light tap on the brakes. This sent my tire into my fender bending and damaging it tore out my CV joints Damaged my door and who knows what else. So what are you going to do to make this right? Your parts pretty much wrote off my car.

They sent me a kit that was torn open, missing a crucial part. I went online and had it sent back. They actually charged ME for the postage to return an item that they screwed up on. Now there is no way to get hold of them. their dumass bot closed the case and I can do nothing. They are toooooo cheap to answer their phone. Stay away. There are NO humans to contact. I ordered 2 kits. Only one had both parts. Both OEM wrappers were torn and damaged at both ends.

I believe you intentionally sell damaged or defective parts that you buy dirt cheap from manufactures and that regardless - no warrantties. You always blame consumers. Thanks for reminding me of exploitation of the masses.

I have an old, 1991 D250 Dodge Diesel 4X4, that I wanted to restore. I started to accumulate the parts I would need from Rock Auto. The parts were purchased in lots, when I could afford them. After accumulating the necessary parts and the needed funds to pay for the work by a qualified mechanic, we started the restoration. At this point I had invested several years and quite an amount of money. My mechanic found that none of the body parts, purchased from Rock Auto were an exact fit. Both doors required the drilling out of the spot welds on the window channel structures, and then re-welding in proper placement, in order for the windows to roll up and down. The upper door hinge mount on the passenger door had to be rebuilt. Both front fenders were also a poor fit that required body work. The real problem came with the new hood. It fit well on the drivers side but rose above the fender a full inch on the passenger side and was a half inch short from grill to cowl. (quite likely due to the upward curve) There is no visible damage to this part and the cardboard packaging shows no damage. It is simply, poorly built. Rock Auto is claiming a 90 day limitation on their warranty. That would be understandable on a transmission or engine part since most repairs are completed in that time frame. This was not a repair of a mechanical breakdown. I will not ever repeat my error of buying parts from a company that first, sells such crappy body parts and second, has such a ridiculous and unbending return policy. If Rock Auto were a local company, we would already have a scheduled court date.

I ordered from this rockauto site brakes, rotors which made noise and scratched the new rotor. The same day put on. Spark plugs that were not functioning.They sell cheap parts which don't last you anything but a day. I complained about it sent pictures still no refund. While the customers are the ones keeping their business up we don't get proper parts nor customer service. We have to re pay a mechanic to take the damaged part off and replace while Rockauto sells cheap parts taking our money.

Lowest prices I have seen and great service. Fast shipping and delivery. So far I have never received the wrong part or a part that will not work. All parts I have ordered are of the highest quality and fit perfectly in my vehicles. This company is a pleasure to do business with. I am glad I found them.

I placed online orders and when I had questions their staff was very friendly & helpful

I love ordering from rock auto.

Experience was great. Found parts on line , ordered had in my hands in three days . Cost with shipping was still $28.00 less than other sources after shipping. Product was packed well. Thanks RockAuto. Will recommend to my friends.

Rock Auto's prices are great! The site is very user friendly and the 'hearts' they use on the different parts/prices that show which parts are the most popular are very helpful.

100% recommended

I am very happy with my experience(s) doing business with RockAuto.com

Just placed an order with RockAuto and got it in 2 days. I didn't order any special shipping, just figured it'd be about a week, turned around, and there it is at my door. I've been buying from them since 2009 and had consistenly top-notch response time and great pricing. I won't go anywhere else.

I have been buying from Rock Auto for several years. I maintain 6 cars in the family. I have always gotten the best prices and the best quality from Rock. I have had good results from customer service. No disappointments at all.

The right parts the first time. Thank you.

RockAuto had the part I needed, at a cheaper price than in the UK. I would order any parts I needed in future from RockAuto.

Quick shipping. Products as described in online catalog.

I first ordered from Rockauto in 2008 and was very satisfied with the price they gave me. I have since gone to them any time I need a part and have a few days to wait. Their service has always been prompt and professional. I have only had to return one item, but it was refunded minus some charges, I think related to shipping. They seemed fair since they'd sent me the part that I had ordered, but I had misdiagnosed the problem, thus didn't need the part.