Rodale, Inc.

January 20, 2017Dear *** ***:In response to your email of January 12, regarding *** ***, our records show an order was received for the *** ** DVD and the *** ** ** *** *** for Life bundle on January 11, 2017.The IP address for the orders is *** and the email
address used is ***.**.I was able to modify the order and remove the *** ** ** *** *** *** *** bundleI passed *** ***'s comments regarding the Canadian price for the bundle on to our marketing teamI also let them know herthoughts about the inability to modify an order before it is placed.I apologize for the inconvenience this has caused *** ***Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

In response to your email of August 23, regarding consumer *** ***, our records show the initial two year subscription for Women's Health Magazine was a credit card order received September 3, via the InternetThere was text at the bottom of the order page stating the subscription
would automatically renew at the end of the subscription period unless canceled at least days before renewalA copy of the order page is includedWe attempted to renew the subscription with the credit card used for the initial order, but it was rejectedThat is why Ms*** received a billThe subscription was canceled on September 1, and there is no money owed on the account.Please feel free to contact me if you need further assistance.Sincerely,Tina B*** Director, Marketing Operations ###-###-####

January 5, 2016Dear *** ***:In response to your email of December 31, regarding *** ***, our records show an order for the book Walk OffWeight was received on September 24, via the Internet.The IP address for the order is *** and the email address used is
specialteam**@***.com.The bill for Walk Off Weight has been cancelledThere is no money owed on the account and he may keep the bookI am sorry that *** did not receive replies to his emailsThe address he used is for our magazine customer service division.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

January 29, 2016Dear *** ***:In response to your letter of January 28, regarding consumer *** ** ***, our records show an order for the Runner's World Calendar was shipped on November 17, 2015.*** *** stated that when he went online to pay for the calendar he selected to be taken
off the renewalThat option is not available on our book customer service websiteIt is available on the magazine customer service website, but would only stop the automatic renewal of a magazine.A return was processed for the calendar on January 27, and the annual program was canceledThere is no money owed on the account.*** ***'s name and address have been removed from our Book Division promotional listHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Sincerely,Maggie S.Customer Service Manager

November 9, 2017Dear *** ***:In response to your email of October 25, 2017, regarding consumer *** ***, our records show a Men's Health magazine subscription order was entered on June 26, 2017, via a mailed in order card*** ***'s subscription was cancelled on October 17, His
account is at a zero balanceThis will have no impact on his account at the credit bureaus.Please feel free to contact me if you need further assistance.Sincerely,Tina BDirector, Marketing Operations

December 20, 2016Dear *** ***:In response to your email of December 19, regarding *** ***, our records show a *** magazine subscription order was entered on December 22, This order came from ***, the agent through whom the order was placedIt expired with the November
issueWe have not received information from *** to extend the subscription for another year.Any billing inquires need to be addressed through *** *** can contact them at:*** *** *** *** *** *** *** Stamford, CT *** Telephone: ###-###-####Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

February 19, 2016Dear *** ***:In response to your email of February 12, regarding *** ***, our records show two separate Internet ordersAn order for the Love Your Lower Body bundle package was received on December 12, An order for the Fit in DVD was received on December
30, Copies of the order and confirmation pages are enclosed.The IP address for the orders is and the email address used is ***.com.The Love Your Lower Body package has been marked as returnedThe bill for both Internet orders has been cancelledThere is no money owed on the accountIf *** *** receives a bill in the next several weeks, he can disregard it.*** *** can refuse delivery of the unopened Fit In DVD when it arrives.*** ***'s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

January 13, 2016Dear *** ***:In response to your email of January 4, regarding consumer *** ***, our records show two separate subscription orders for Bicycling magazine were received on December 17, via the InternetThe first order was a one year gift subscription to Michael Madden
The second order was a one year subscription with a Calendar up sell attachedCopies of the order pages and confirmation pages are enclosed.The email address used is ***@***.comThe IP Address is: ***.Refunds have been submitted for the $and $charges*** *** should have a total of $back on the credit card he made the purchases with.I apologize for the inconvenienceAt the time of *** ***'s call with customer service, his Internet orders had already been processedI believe the Representative was unaware there were two separate orders, as the other order was under Michael Madden's accountAs a customer courtesy, the gift subscription has been extended three issues and will expire with the April issue*** *** will receive a three issue subscription expiring with the May issue.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

November 19, 2015Dear *** ***:In response to your email of November 10, regarding consumer *** ***, our records show an order for the DVD The *** Workout was received on April 30, 2013, via the InternetAn order for the book *** *** *** *** was received on June 23,
2014, also via the Internet.Our records show there was no return processed for The *** WorkoutAs a customer courtesy, we have marked the DVD as returned and canceled the $billPlease allow two weeks for this to be processedIf you receive a bill from *** *** in the mean time, please disregardThis will not affect *** ***’s credit.There is still a balance of $for the book *** *** *** *** on *** ***’s account.Please feel free to contact me if you need farther assistance.Sincerely.Maggie S.Customer Service Manager

In response to your email of March 1, regarding consumer *** ***, our records show an order for the books Heal Your Whole Body and The Detox Prescription was received on January 31, via the InternetA copy of the order page and email confirmation is enclosed.The IP address for the
order is *** *** and the email address used is ***.The bill for Heal Your Whole Body and The Detox Prescription has been cancelled and there is no money owed on her accountPlease disregard the next bill that may cross in the mailAttached is a Merchandise Return LabelMs*** can use this to return the package.Ms***'s name and address have been removed from our Book Division promotional listHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely, Maggie S*** Customer Service Manager ###-###-####

November 18, 2015Dear *** ***:In response to your email of November 17, regarding *** ** ***, our records show an order for the book South Beach Diet was received on September 14, in the name of *** *** via the InternetA copy of the order page and confirmation email is
enclosed.A merchandise return label was mailed on October 2, Since it was not received, a return was done to stop billingThe book does not need to be returnedThere is no money owed on the account.*** ***'s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

In response to your email of June 23, regarding consumer *** ***, our records show an order for a two year subscription to Men's Health magazine and Men's Health Big Book of Exercises was received on January 14, via the InternetA copy of the order page and email confirmation
is enclosed.The IP address for the order is *** *** and the email address used is ***.According to Mr***'s account, instructions for returning the book were provided on January 22, and March 17, The book has not been received at our warehouse, however, the bill for Men's Health Big Book of Exercises has been cancelled and there is no money owed on his book account.Mr***'s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S*** Customer Service Manager ###-###-####

January 17, 2017Dear *** ***:In response to your email of December 23, regarding *** ***, our records show a *** *** magazine subscription order was entered on December 10, This order came from ***, the agency through whom the order was placed*** is responsible
for all billing issuesRodale does not have access to ** ***' bank account.My contact at the agency said $was refunded on December 12, and the remaining $was refunded on January Her email address was unsubscribed and all of her information was removed from their system.If *** *** has additional questions, she can reach *** at:*** *** *** *** *** *** *** Stamford, CT *** Telephone: ###-###-####I apologize for the inconvenience this has causedPlease feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 15, 2015Dear *** ***:In response to your email of July 9, 2015, regarding consumer *** ***, our records show an Organic Gardening magazine order was received on September 18, In April 2015, Organic Gardening was rebranded to Rodale's Organic Life.We apologize for the
inconvenience, but our records show no previously attempted communication to cancel the subscription.As requested, *** ***’s Rodale's Organic Life magazine subscription has been cancelledThe September/October issue will be the last she receivesA refund of $has been issuedShe should receive the refund check within two to three weeksShe will also see a credit of $back on the credit card she previously used to pay for a subscription.*** ***’s name and address have been removed from our Rodale's Organic Life promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name, email, and address have also been added to our suppression filePlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

January 30, 2018Dear *** ***:In response to your email of January 8, regarding *** ***, our records show the initial two year gift subscription for Men's Health Magazine contained language stating it would automatically renew at the end of the subscription period unless canceled at least
days before renewalUnfortunately, *** *** did not receive any notification about the auto renewal because it was not set up as a gift subscription so the renewal postcard was mailed to *** ***The subscription was canceled on January 8, and a partial refund of $was issuedThe refund was prorated because one issue of the renewed subscription was served.Please feel free to contact me if you need further assistance.Sincerely,Tina B*** Director, Marketing Operations

May 1, 2017Dear *** ***:In response to your email of April 21, 2017, regarding consumer *** ***, our records show a Men's Health magazine subscription order was entered on March 24, 2017, via a mailed in order cardA copy of the order card is enclosed.*** ***'s Men's Health
subscription was cancelled on April 18, Her account is at a zero balanceAnother bill may cross in the mail; it can be disregardedThe June issue will be the last she receives.I apologize for the experience with customer serviceI hope the above actions handle her desired outcome.*** ***'s name and address have been removed from our Men's Health promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow 3-weeks for these changes to process.Please feel free to contact me if you need further assistance.Sincerely, Tina B***Director, Marketing Operations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to your email of August 14, regarding *** ***, our records show an order for the book *** *** *** was received on July 27, via the Internet.The bill for *** *** *** has been cancelledIf Ms*** receives another notice in the mail or a phone call in the
next 1-weeks, please have her disregard itThere is no money owed on the accountOur records show the book was shipped on July 27, 2011.Ms***’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S*** Customer Service Manager

In response to your email of *** *** *** regarding consumer *** ***, our records show *** *** was given a credit of three issues on her *** *** Magazine subscription when she canceled her final issue in error. The guidelines to be followed in situations like
this have been reinforced with the customer service team. I apologize for the inconvenience *** *** experienced.Please feel free to contact me if you need further assistance.Sincerely,Tina B***Director Marketing Operations*** *** ***