Rodale, Inc.

July 23, 2015Dear [redacted]:In response to your email of July 16, 2015 regarding consumer [redacted], our records show an order for the book Biggest Loser 30 Day Jumpstart was received on September 25, 2012 via the Internet. Copies of the order page and up sell page are enclosed.The email address...

used is [redacted].net.The bill for Biggest Loser 30 Day Jumpstart has been cancelled and there is no money owed on her account. If she receives a bill in the next 2 weeks, have her disregard it. I apologize for the inconvenience, as there is nothing noted on her account about a complaint phone call and no emails were found.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

May 27, 2016Dear [redacted]:In response to your email of May 24, 2016 regarding consumer [redacted], our records show an order for Women's Health Big Book of 15 Minute Workouts was received on May 20, 2016 via the Internet. A copy of the order page and email confirmation is enclosed.The IP...

address for the order is [redacted] and the email address used is [redacted] @[redacted].com.The bill for Women's Health Big Book of 15 Minute Workouts has been cancelled and there is no money owed on her account. There is a note on [redacted]'s account that states she was given instructions on how to return the book on May 24, 2016.[redacted]'s name and address have been removed from our Book Division promotional list. Her name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposes. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

In response to your email of September 5, 2017 regarding consumer [redacted], our records show an order for Women's Health Magazine (5 issues for $5.00) and Women's Health Big Book of 15 Minute Workouts was received July 7, 2017 via the Internet. The email address used is [redacted]...

[redacted]. Ms. [redacted] checked a box on the webpage indicating she wanted to order the book. The correspondence Ms. [redacted] received from Women's Health Magazine was an offer to renew her subscription, not a bill. There is no money owed on the magazine account. Ms. [redacted] continued to be billed for the book because we have not received payment or the returned book yet. A return credit was processed on September 6, 2017 to stop billing and the account is at a Zero balance.Please feel free to contact me if you need further assistance.Sincerely,Tina B[redacted]Director, Marketing Operations ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have also called the Customer Service Manager.  She was very helpful.  It would have been more helpful if they were able to give me an IP address of the person entering my email address into their system.  The Customer Service Manager did also take my recommendation that it might avoid problems like this if a confirmation email was sent before the person starts to get newsletters they didn't want.  I did tell them that if there were a men's newsletter such as Men's Health, I would be interested in that, and they can send that to the proper email address and not the one they had in this complaint.  In the meantime, I have found the business to be cooperative and would like to close this complaint at this time. 
Regards,
[redacted]

November 25, 2015Dear [redacted]:In response to your email of November 24, 2015 regarding [redacted], our records show an order for the book [redacted] was received on September 21, 2015 via the Internet.The IP address for the order is [redacted] and the email address used is...

[redacted].com.The bill for [redacted] has been cancelled. There is no money owed on the account.[redacted]s name and address have been removed from our book division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. His name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 17, 2017Dear [redacted]:In response to your follow-up email of November 10, 2017 regarding consumer [redacted], our records show the only letter sent by [redacted] regarding this account was mailed mid-October. [redacted] does not have [redacted]'s phone number on file and did not place any calls to collect on this account. If [redacted] receives a letter in the future, please include a copy of the letter in your response. This will help us with our research.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director, Marketing Operations

July 7, 2017Dear [redacted]:In response to your email of June 28, 2017 regarding [redacted], our records show an order for a two year subscription to Men's Health Magazine and The Men's Health Big Book of Exercises was received April 22, 2017 via the internet. The book was offered at a price of...

$26.99 with free shipping. The email address used is [redacted] @[redacted].com. A copy of the email confirmation is included. The subscription and book are billed separately, which is why [redacted] was receiving multiple requests for payment.The magazine subscription was canceled on April 22, 2017. Our customer service department received a request for a merchandise return label on May 15, 2017. The order was cancelled June 23, 2017. There is no money owed on either account.Please feel free to contact me if you need further assistance.Sincerely,Tina BDirector, Marketing Operations

April 28, 2017Dear [redacted]:In response to your email of April 26, 2017 regarding [redacted], our records show an order for two items - [redacted] Book & MP3 Player and the [redacted] Calendar & Health Planner was received on December 5, 2016. When a return was processed on February 22, 2016, only...

the [redacted] Calendar & Health Planner was marked as returned. As a result, Ms. Gregg continued to be billed for the [redacted] Book & MP3 Player. As a courtesy, we have marked the second item returned and there is no money owed on the account.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director - Marketing Operations

October 14, 2015Dear [redacted]:In response to your email of October 7, 2015 regarding [redacted], our records show a [redacted] magazine subscription order was entered on July 16, 2015, set to expire with the June 2016 issue. This order came through [redacted], the agent through whom the order...

was placed.We have cancelled the [redacted] subscription. The December 2015 issue will be the last he receives. Any billing inquires need to be addressed through [redacted] can contact them at:[redacted] Stamford, CT [redacted] Telephone: ###-###-####[redacted]'s name and address have been removed from our [redacted] promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. His name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

January 29, 2016Dear [redacted]:In response to your letter of January 27, 2016 regarding consumer [redacted], our records show an order for the 2016 Runner's World Calendar was shipped on November 17, 2015. An announcement card for the calendar was mailed on October 23, 2015. The postcard...

clearly stated the following - Your Runner's World 2015 Calendar has only a few pages to go. The big, new, redesigned 2016 edition is now available. As promised, we've reserved a copy in your name for a 21-day risk-free preview and we're getting ready to send it to you. You should receive it in a few short weeks.If you'd rather not preview the calendar, simply check the 'No, thanks' box and return the card within 14 days. Otherwise, you don't need to do a thing. The calendar will be on its way. If your mailing address is incorrect as printed below, please correct it and return the card.A return was processed on January 27, 2016 and the annual program was canceled. There is no money owed on the account.[redacted]'s name and address have been removed from our Book Division promotional list. His name, address and email address have also been added to Our Suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposes. Please allow up to 10 days for all email Suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

February 24, 2017Dear Ms. Ortiz:In response to your email of February 16, 2017 regarding [redacted], our records show his email address, [redacted].com was registered for the Global Prevention Newsletter, which is a daily newsletter, on February 13, 2017.Our records indicate that [redacted]...

[redacted] called and complained to our customer service team on February 16, 2017 and was removed from our promotional list at that time. His name, address and email address have been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposes. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 5, 2017Dear [redacted],Rodale Catering and Events received your letter dated Friday, December 23, 2015 upon returning from our holiday break. The complaint ID is [redacted].Rodale takes our customer's satisfaction very seriously and do want to respond thoughtfully to the complaint about...

our business. However, we will need a few additional days to respond given we just received the letter. Our response will be sent to you by Monday, January 12, 2017.Please let me know if you have any concerns. I can be reached at [redacted] @Rodale.com or [redacted],Best,Kelly FVice President, Business Operations

April 15, 2016Dear [redacted]In response to your email of April 12, 2016 regarding consumer [redacted], our records are unable to locate a customer account with the customer information provided. Please provide a customer account number or different name and/or address that would be on the magazine...

account.Please feel free to contact me if you need further assistance.Sincerely,Maggie S. Customer Service Manager

In response to your email of December 27, 2017 regarding [redacted], our records show three orders for Set PV Fit In I0 Book, Journal and DVD were received on December 26, 2017 via the Internet. One order is a billed and the other two were paid via [redacted]. We were able to cancel one of the...

[redacted] orders ([redacted]). As a return was processed to refund the amount Ms. [redacted] was charged for the other [redacted] Our records indicate Ms. [redacted] was provided with instructions to refuse the package. The open order on her account is [redacted].Please feel free to contact me if you need further assistance.SincerelyTina B[redacted]Director, Marketing Operations

April 4, 2016Dear [redacted].In response to your email of March 30, 2016 regarding [redacted], our records show a Men's Health magazine subscription order was entered on November 13, 2015, set to expire with the November 2016 issue. This order came through [redacted], the agent through whom the...

order was placed.We have cancelled the Men's Health subscription. The May 2016 issue will be the last she receives. Any billing inquires need to be addressed through [redacted] can contact them at:[redacted] Stamford, CT [redacted] Telephone: ###-###-####[redacted]'s name and address have been removed from our Men's Health promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company. Please allow up to 10 days for all email Suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S

December 11, 2015Dear [redacted]:In response to your email of December 3, 2015 regarding [redacted], our records show this account has been enrolled in the Runner's World Calendar annual program since it was ordered on December 31, 1995.I apologize, as there is no record of [redacted]'s...

attempted contact to cancel the program. The bill for the Runner's World Calendar has been cancelled as well as the annual program. There is no money owed on the account. As a customer courtesy, [redacted] may keep the Runner's World 2016 calendar that she has already received.[redacted]'s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me.  I did not email Rodale from my email account or I would have a copy in my Sent file.  I used their customer service form link on their website so I am quite surprised they do not have a copy of it.I understand I will be receiving a check to my current address for some of the subscription price I already paid.  However, the refund to the credit card I used previously to subscribe to Organic Gardening might have been issued through a credit union I no longer belong to, having moved from Washington state to Arizona state last year and so closing my Washington account.  I had been subscribing to Organic Gardening for so many years that I do not remember which card I used to initially sign up.  If I used my Arizona credit union [redacted] for that charge, then I will receive the credit. Thank you for your prompt assistance on this matter. 
Regards,
[redacted]

In response to your email of August 23, 2017 regarding consumer [redacted], our records show a copy of Rodale's [redacted] was shipped to [redacted] free of charge as part of the shutdown of Rodale's [redacted] should have received a postcard asking her to make...

a selection from an assortment of books and magazines. We did not receive a reply from [redacted] by the deadline. As a result, Rodale's [redacted] was chosen for her. There was no bill sent with the book and the account is at a zero balance.[redacted]'s name and address have been removed from our book division promotional list. Her name, address and email address have also been added to our suppression file which will restrict it from being used for any postalmailings, email offers, telephone offers or sent to any other company. Please allow 3-4 weeks for these changes to process.Please feel free to contact me if you need further assistance.Sincerely,Tina B[redacted]