Rodale, Inc.

Review: I keep getting email's that I signed up for magazines . They keep asking for money . I did not even sign up for any magazines . I told them this and I keep getting more and more emails that I signed up and my magazines will be shipping soon .Desired Settlement: I want them to stop saying I ordered magazines and take me off the list

Business

Response:

Please see attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Their saying I still owe $21.31 , I WAS under the impression, I was ALL PAID UP. (My acct. balance is 0/& or nothing w/ them ). They added late charges to my acct. that should not exist!!Equalling $21.31 !!!:( Back 3 yrs. ago, they told me I was ALL PAID UP, then, unbeknownst to me, recently, last Thur.February 28th 2013, I get a bill in the mail, from their collection agency saying I owe $21.31!!:( I nolonger have a job, nor money to pay for this bill, that I WAS under the impression/s by Rodale books, I was ALL PAID UP on. )Desired Settlement: I just want them to leave me alone. ( They keep harressing me by calling me, & sending out their collection agency, bugging me on a bill $21.31, that I SHOULDN'T be billed for !!:(

Business

Response:

Please see attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a pair of earrings from Rodale, Inc. on April 28, 2014. After three weeks of not receiving the item, I called to cancel my order. Rodale's said that I would need to wait until I received the item in order to cancel my order. I received the item on May 28, 2014. I put the return label on the box and sent it back the following day. I have called Rodale's at least three times over the last month to find out when my refund will be credited. They claim that they have not received the item. They also claim that they do not have the tracking number for the item. Their label did not have any portion for me to retain. They have refused to credit me for the item. They claimed that they would return my call about the item within 24-48 hours and they have still not returned my call. I just want a refund for an item that I do not have. I have followed all of their procedures to no avail. They have been exceedingly unhelpful in responding to my attempts to get a refund.Desired Settlement: I just want the money I spent with them refunded. I hope nobody else has as bad an experience as I have had dealing with this company.

Business

Response:

July 8, 2014Dear **. [redacted]:In response to your notification of July 01, 2014 regarding [redacted], our records show an order was placed for earrings on April 28, 2014. The order was shipped on May 02, 2014. According to the tracking report, the longest delay occurred after the package was received by USPS in [redacted], AK. The package was delivered on May 28, 2014.On May 28, 2014, [redacted] contacted our customer service stating she wanted to return the earrings because the delivery took too long. The anticipated return time was similar to the delivery time.On June 20, 2014 **. [redacted] contacted our customer service inquiring about her return. Our representative advised her that it had not been received in the system yet and asked for the tracking number. She was not able to provide that information. The representative explained that a refund could not be processed until the merchandise was received.On June 23, 2014 8:00pm EDT, **. [redacted] called again and was advised the same. At this time the issue was escalated to a supervisor for review. Due to our normal business hours, the supervisor was not able to review the issue until the following business day.On June 25, 2014 our home office was advised of the situation. I was personally researching the issue with both customer service and our distribution center.On June 27, 2014, 7:30pm EDT [redacted] called again inquiring about the refund. At this time, the earrings had still not been received, however based on the time lapse; our office approved a good-faith refund. A credit of $66.95 was issued the same day at 8:00pm.On June 27, 2014, 7:52pm EDT, [redacted] filed this complaint with your office.The earrings were received in our distribution center today, July 8, 2014.Please feel free to contact me if you need further assistance.Sincerely,

Review: To the Customer Service Manager of Rodale,

I am writing to bring to your attention an issue that I have been encountering with your sales/return policy.Prior to receipt of order # [redacted] a sales representative contacted me and stated that they would be sending an item which could be returned if unwanted. Within a few days of the phone conversation I received a book titled "Peak Conditioning".Having no interest in retaining this book, I returned the item the following day.

Following precise return instructions enumerate with the shipment, I packaged my invoice, along the book, and sent it to the return address provided well within the return window. After a few weeks assuming the return was satisfactorily processed, I received an invoice in the amount of $35.95. I subsequently called your automated customer service line and was informed of no returns on my account. Assuming it may have been a timing issue, I periodically checked to see if the return was processed.

I then received in the mail today a notification stating that my payment is past due. The letter went on to imply that I have been ignoring your invoices and not attempting to contact the customer service department. I find this extremely frustrating because I returned this item months ago and tried contacting your company on numerous occasions but to no avail. The automated customer service representatives do not seem to be very responsive. To prevent this trivial $35.95 from affecting my credit report, I paid the invoice under protest.

I am highly dissatisfied in the lack of customer service in getting this issue resolved and in the fact that I am being forced to pay for an item which I no longer possess. For a company that states "Your 100% Satisfaction is Our Goal", you feel well short of that intention. I hope to hear back from you soon regarding this matter.

Sincerely, [redacted]Desired Settlement: I would like to have the $35.95 amount credited back onto my credit card since I do not have this item.

Business

Response:

Please see attachment

Review: Magazine subscriptions was never ordered.Desired Settlement: Letter stating I never ordered magazine for both Men's Health and Organic Gardening, therefore should not be billed.

Business

Response:

Please see attachment

Review: They called me and offered a book. I told them I did not want the book. They insisted on sending the book, saying if I did not love the book, should simply contact them to return it at no charge. I contacted them immediately on receiving the book and said to credit me for a return, I still did not want the book. They sent an auto-acknowledgement of my e-mail, but have done nothing.Desired Settlement: Issue a return authorization with no charge for shipping, as promised and fully credit my account. Send Mr written consummation that I no longer owe them anything.

Business

Response:

Please see attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company sent me a book I did not order. After I contacted them to return it, they did not respond and are pursuing collection actions.

I received a [redacted] Manual of Health and Aging. It surprised me, as I had not ordered one. I received the first bill for it about a month later. As I had never ordered the manual, I called the number on the bill, and told the customer service representative that I did not order the manual and wished to return it, so they would stop sending me bills. The representative promised to send a return envelope which never came. I've been receiving bills from this company, and they've referred the bill to a collection agency. I already told them I have no problem returning the item, but I am not going to pay for something I did not order.Desired Settlement: I would like them to stop sending me collection notices, and honor what their representative told me. Send me the return information so I can return the product.

Business

Response:

May 21, 2014Dear [redacted]:We have investigated the issues raised by **. [redacted] in your letter dated May 4 2014, which was received in our office on May 19, 2014.Based on our review of [redacted]’s complaint, she states that she is unable to access her email account with AOL.We understand [redacted]’s concern; however the account has been terminated due to a violation of AOL’s Terms of Service. All account terminations for Terms of Service violations are final. Once an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at P.O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,

Review: I started receiving books from RODALE without my having any knowledge of signing up for them. I have refused shipment each time. I have been receiving bills, and then this week a collection agency notice. I feel that I have been taken advantage of due to my advanced age. It is possible I was confused by a phone solicitation at some point and inadvertently accepted their product. I have no memory of this thought.Desired Settlement: Rodale to stop sending me books, remove any charges currently billed me, and cease the collections process.

Business

Response:

June 12, 2014Dear [redacted]:In response to your email of June 9, 2014 regarding consumer [redacted], our records show orders for the books Power Food Nutrition Plan and Amish Cooks Family Favorite Recipes were received on March 11, 2014 and December 17, 2013 respectively, via telemarketing offers.As a customer courtesy, the bills for these books have been cancelled and there is no money owed on the account. I am sorry **. [redacted] feels she has been taken advantage of because of her age.**. [redacted]s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name, address and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, telephone offers, or sent to any other company. Please allow 3 to 4 weeks for these requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They are sending Unsolicited Commercial EmailDesired Settlement: Remove all my details from any and/or databases they have

Business

Response:

May 2, 2014Dear [redacted]:In response to your email of April 29, 2014 regarding consumer [redacted], **. [redacted]s email address has been flagged as DONOTEMAIL in our suppression system. This will remove him from all of our lists.Please feel free to contact me if you need further assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Rodale has been harassing me with invoices for a product that I never ordered. They send calendars to customers who don't order them, and then expect payment. Additionally, customers are expected to send back the calendar at their expense. This is a very underhanded business practice. Rodale needs to remove all my information, stop asking for payment, and put my account balance to zero.Desired Settlement: They need to remove me from their system, make my balance zero, and they should stop doing this to customers.

Business

Response:

February 27, 2014

Dear Mr. Moskowitz:

In response to your email of February 25, 2014, regarding consumer Jessica Kates, our records show an order card was received for Runner's World Calendar in 2003, which started her on an annual program. She has been receiving these through the program since 2003.

According to our records, [redacted] spoke with a customer service agent on February 19, 2014. At this time the annual program was cancelled and her account balance was cleared.

Her name and address have been removed from our promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. [redacted]’ name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.

Please feel free to contact me if you need further assistance.

Sincerely,

Review: I never ordered a book from this vendor and received a book in the mail. I had to return it at my own expense and was advised by customer service rep. that I must have ordered it from them. They continued to bill me after they received the book. Which I sent UPS.

My mother also received several statments in the mail from this company for a product she never ordered or received. They harassed her and advised they would turn her over to collections until she paid the bill. She paid the bill because she didn't know what else to do.They prey upon the elderly who they frighten into paying them for things they never ordered.Desired Settlement: I would like this company to be investigated for their marketing pratices.

Business

Response:

February 20, 2014

Dear **. [redacted]:

In response to your email of February 18, 2014 regarding consumer [redacted], our records show an order for the book Church Potluck Slow Cooker/Casseroles was received on December 12, 2013, via a mailed in card. A copy of the order card is enclosed.

**. [redacted]’s order and bill have been cancelled. A refund in the amount of $7.42 is being processed for her return postage expense. She will receive a refund check within two to three weeks.

**. [redacted] mentioned that her mother received several statements from Rodale for a product she never ordered or received. If she would provide her mother’s name and address I would be happy to look into this issue.

Please feel free to contact me if you need further assistance.

Sincerely,

Review: I'm receiving magazine subscription that I did not subscribe to. I'm concern about how the were able to obtain my information when I did not subscribe to them. I would like to be remove from receiving these magazines and make sure I am not charge with anything since again I did not subscribe to them. I was able to determine the account number on the magazine based on the information I found in the magazine and on their website to be acct. [redacted]. It also states that this is until June 2014.Desired Settlement: I would like them to stop sending me magazines that I did not subscribe to, remove my information in their system, and make sure I will not be charge. I did subscribe to these magazines.

Business

Response:

October 7, 2013

Dear [redacted]:

In response to your email of October 3, 2013, regarding consumer [redacted], our records show a Prevention magazine order was entered on June, 21, 2013, through [redacted].

This order was cancelled on September 27, 2013, but any refund or billing inquires need to be processed through [redacted]. [redacted] can contact them at:

[redacted]’ name and address have been removed from our Prevention magazine promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. [redacted]’ name and address have also been added to our suppression file. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.

Please feel free to contact me if you need further assistance.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I CANCELLED SUBSCRIPTION IMMEDIATELY, I HAVE NOTIFIED THEM 3 TIMES.

THEY INSIST ON BILLING ME

Business

Response:

March 6, 2014

Dear **. [redacted]:

In response to your email of February 27, 2014, regarding consumer [redacted], our records show a [redacted] magazine subscription order was received on September 13, 2013, via a mailed in order card. Our records show her subscription was suspended that same day. My apologies that [redacted]’s needs were not met in her attempts to contact Rodale customer service.

[redacted]’s order was cancelled on February 26, 2014. Her account is at a zero balance due.

Please feel free to contact me if you need farther assistance.

Sincerely,

Review: Rodale claims via mail and email that I ordered and received "Joy Bauer's Food Cures". I have not actively initiated a relationship with Rodale, I have not ordered nor received any materials from Rodale. I have not authorized any purchases from Rodale.

Rodale has referred this matter to [redacted] which has threatened reporting to [redacted], a consumer reporting agency.Desired Settlement: Rodale will cancel this bill.

Rodale will instruct [redacted]. to cease all contact with me on any Rodale matters, and to remove the report made to [redacted], a consumer reporting agency. Rodale should instruct [redacted] and [redacted] to contact me via US Postal Service regarding the successful removal of their claims.

Rodale will cease all contact with me, and remove my information from any list, or database, and ensure that I am never contacted again for future solicitation.

Business

Response:

October 21, 2013

Dear [redacted]:

In response to your email of October 17, 2013, regarding consumer [redacted], our records show that a Prevention magazine order, and an order for the book Joy Bauer’s Food Cures, was received on April 1, 2013, via the Internet. A copy of the order page is enclosed.

The IP Address for these orders is [redacted] and the email address used is [redacted]. A confirmation email was also sent to the email address on the order.

The bill for the book, Joy Bauer’s Food Cures, and the bill for Prevention magazine have been cancelled. Since the bill for the book has been cancelled, no further bills will be sent by Sunrise. The Alliant report for **. [redacted]’ account has also been cancelled.

**. [redacted]’ name and address have been removed from the Prevention and Book Division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.

Please feel free to contact me if you need further assistance.

Sincerely,

Review: I was somehow put on Men's Health's e-mail list. I have repeatedly clicked the unsubscribe button to many of the e-mails over the course of the last week. They have failed and refused to remove me from their lists. I sent an e-mail to customer service and they have still not removed me from the lists. The SPAM messages they are sending is harassing.Desired Settlement: I want them to remove me from their e-mail lists. I do not want to be contacted by Men's Health or any Rodale publication ever again

Business

Response:

Please see attachment

Review: Ob 6/26/14 I received an email from this company stating "shipping confirmation. your order is on the way". I immediately called the company and advised them I did not order anything, so don't send. They said it was too late, and just mark "refused" on the package when it arrived. Although I did receive bills for this item, I never received the order (which I repeat, I HAD NOT ORDERED. I wrote to the company and sent it back with their bill last week advising them that I had neither ordered nor received the item, so I could not return. Today, 9/16/14, I received the items they said they sent nearly 3 months ago. The return address on this package is very small and light (unreadable, unlike my name and address which are totally readable). Therefore, I did not trust that writing "refused" would get the books back to the shipper. Nor did I trust that this shipper, who said they sent items I didn't order, billed me for items I never received, and then 3 months later sent the items, would actually stop trying to collect payment from me for something I did not order, do not want, and will NOT pay return shipping to give back to them.

Additionally, right after their bogus "order received" email, I started getting a ton of emails using my first name and asking how my family is in the subject line.Desired Settlement: I want postage paid return envelope for items and no further contact or billings from this company. I want my email address removed from all of their records.

Business

Response:

September 25, 2014Dear [redacted]:In response to your email of September 17, 2014, regarding consumer Susan Drake, our records show an order for the book Easy Weekend Detox, was received on June 25, 2014, via the Internet. A copy of the order page and confirmation email is enclosed.The IP Address for the order is [redacted] and the email address used is [redacted].Unfortunately, once an order is placed it can’t be cancelled. I apologize for the inconvenience. I also apologize for the postponed delivery. Enclosed with this letter is a Rodale Merchandise Return Label. [redacted] can use the label to return the book.[redacted]’s account is at a zero balance. If she receives another bill, please disregard it. The account update may take up to a week to process.[redacted]s’s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a product an never received it but yet they want me to pay. When I say I didn't receive it they tell me I am wrong. They are demanding their money and threatening to send me to collections.Desired Settlement: I would like my account closed and no more contact from them.

Business

Response:

Please see attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a gift subscription to Runner's World for Christmas. This morning, I checked my mail to find a heavy package labeled with the Runner's World logo. Excited that it might be a great book on my new sport, I ripped it open. Unfortunately, it wasn't a free gift. Instead, I got a copy of The Merck Manual of Health & Aging (I'm 29). Included with this ridiculous book was an invoice for $37.94 to cover the book and shipping. I called the number on the invoice ([redacted]) and pressed "0" to get an operator clearly located in another country. I let them know that I did not order the book and would not be paying for it or the shipping to and back from me. I intended to tape the package back up and label it "RETURN TO SENDER." The operator insisted that I ordered the book through one of their telemarketers...He even told me the date I had "ordered" it. I then questioned him...If they have the date I ordered it through their telemarketer, then what phone number did they call me on? He cited a number in my area code that does not belong to me or anyone I know. I told him I knew they were lying and asked if that was how Rodale does business. He said they send promotional books to people unless you request to be removed from their list. I asked that they remove me and also my sister since she received a gift subscription, too. He told me they'd send me a prepaid shipping label to return the book and that it should arrive in 5-10 business days. I let him know that I planned to trash the book if I didn't receive it by then, and that I will NEVER subscribe to or purchase a Rodale product in my life. I'm incensed and disgusted by the hassle they've caused me.Desired Settlement: Rodale should apologize to me and show they mean it by reviewing and/or changing their business practices. I desired to have the Runner's World product, but didn't realize I was unknowingly dealing with a company that scams their own customers and seems to be preying on the elderly and less-savvy consumer. This is no way to treat your customers.

Business

Response:

Please see attachment

Review: I received a book in the mail that I never ordered. I emailed the customer service telling them I never ordered the book and all they were able to tell me was that their records showed I ordered the book June 25 2014 online. I told them I did not and they continued to send me bills. I went online to a few different forums to find out that this has happened many times with other consumers. Rodale will send them a book and then follow up with a bill. I am extremely frustrated because I never ordered this book and I do not have time to go to the post office and return the product. I also read that this will most likely happen again as this company is notorious for sending books multiple times to people. I believe this is unethical practice and I don't think it is fair for a company to send unsolicited products to consumers and then expect them to pay and or return the product.Desired Settlement: I have said numerous times in my email that I would like them to take me off any email lists and stop contacting me. I would appreciate if I did not have to return the book because I don't think its fair for me to waste my time because of their error. I do not want to receive any more unsolicited books or magazines from them especially when they send a bill with it expecting me to pay.

Business

Response:

October 2, 2014Dear [redacted]:In response to your email of September 22, 2014 regarding consumer [redacted], our records show an order for the book The Body Fat Breakthrough was received on June 25, 2014 via the Internet. A copy of the order page and confirmation email is enclosed.The IPAddress for the order is [redacted] and the email address used is [redacted].As a customer courtesy the bill for The Body Fat Breakthrough has been cancelled. There is no money owed on the account. She may keep the book.[redacted]’s name and address have been removed from our book division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] Customer Service Manager

Review: I ordered a book with a 21 day trial affirming if I kept the book it was $19,99 + 6.99 with a note on the website I ordered from saying there was 50% off. I called Rodale when I received my bill for $43.54 (now they're saying it's $47.54) which they claim was the price of $45.95 or $49.95 as indicated and that they wouldn't honor the advertised price saying I misunderstood and at the end of the advertisement, it did show $49.95 or $45.95 and the 50% off discount was for the online order. I know, confusing. However when I placed the order it redirected me to complete a form which showed the book to be $19.99 so of course, I thought it was a great deal with 50% off. I ordered. received the book with an invoice billing me $31.95 + s&h for the book. I called to question the error so I could pay for it and got the answers above. I even offered to pay the $19.99 & s&h since it was on the order form even though the 50%, come to find out was a trick for you to order, not only at $19.99 but, in the end, to ream you for the exorbitant amount of $40+ upon paying for the book. I would NEVER have ordered this book for anymore than $20.00 and probably wouldn't have ordered it had I known the 50% didn't apply but I was willing to negotiate with them, offering, hesitantly, to pay the $19.99 plus s&h price accepting I may have misunderstood, even though I don't think I did but not the other amounts they are claiming is the cost. They also never took into consideration the invoiced amount was for $31.95 + $7.99 s&h price. It appears they're confused as to what the actual price is as well. The representative was understanding and willing to work with me but when she presented it to her supervisor, the answer was no. So, I told them I was contacting you to help me resolve this matter so that's what I'm doing. It's a cheaply made book that anybody could've slapped together with cardboard. Since, in my view, this is false advertising and because they were unwilling to negotiate with me, I want to return the book and my account deleted with a 0 balance. I'm so sick of scammers and false advertisers. They're everywhere on the internet and this years it's being pounded in my head, people are so dishonest that I don't want to order a product or service on the internet again. IF in the future I choose to order, I will not only check their Revdex.com accreditation but I'll [redacted] the company and product first as I've learned, after being scammed a few times, that these scammers are pointed out on [redacted]. Please also take into consideration this book is only $7.54 on [redacted] and other stores cheaper than what they offer. Had I have known what I know now, I would've ordered through [redacted] or one of my other book stores at a lower amount. In the meantime, these false advertising companies and scammers need to be stopped. If they're trying to ream me, there are thousands of others they're trying to as well. Thank you for your assistance.Desired Settlement: Allow me to return the book and delete my account after applying a credit to my Order #[redacted] for Account #[redacted] since they don't even know their price and were unwilling to negotiate with me on the price for this cheap book I haven't picked up to read because I've been so busy. I would've paid and got to it eventually but now that they're playing games, I don't want any of their products EVER.

Business

Response:

March 20, 2014Dear [redacted]:In response to your email of March 17, 2014, regarding consumer [redacted], our records show an order for the book PV Flat Belly Cookbook was received on January 13, 2014, via the Internet.The IP Address for the order is 75.16.50.61 and the email address used is [redacted]. Copies of the bill me order page and confirmation page are included.A prepaid merchandise return label has been sent to the email address above so that the book can be returned at our cost. Her account has been credited 47.54 and no money is owed on the account. I am sorry that **. [redacted] was not satisfied with her call to customer service.**. [redacted]s name and address have been removed from our Book Division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and addresshave also been added to our suppression file which will restrict it from being used for any postal mailings, emailoffers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Customer Service Manager

Business

Response:

May 12, 2014Dear [redacted]:In response to your email of May , 2014 regarding consumer [redacted], our records do not show a payment being received from **. [redacted]. I checked with our IT department and the company that processes our credit card payments. The order for PV Flat Belly Cookbook was a billed order with a 21-day free preview. Her[redacted] card was not charged for this book. If **. [redacted] believes a payment was made for the book, she should submit proof of that payment.When I stated that **. [redacted]s account was credited 47.54, I was referring to her Rodale book account and not her [redacted] account. A credit was done so she would not continue to be billed for the book. Her account is at a zerobalance.Please feel free to contact me if you need further assistance.Sincerely,?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,