Rodale, Inc.

January 25, 2017Dear *** ***As our conclusion to this matter, we agree it is truly unfortunate that the ***/***'s wedding memories were negatively impacted by the final events of the day.Rodale Catering management and staff in no way, intentionally misled the contract holder, *** ***, or the customersOur contracted service was fulfilled and any concern brought to our attention was indeed resolved as quickly as possible.Sincerely,Maggie SCustomer Service Manager

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

May 10, 2017Dear *** ***:In response to your email of May 2, 2017, regarding consumer *** ***, our records show a Men's Health magazine subscription order was entered on March 24, 2017, via a mailed in order card, which was enclosed in the first responseUnfortunately, there is no way for Rodale to pinpoint who the order card was filled out and completed by.Rodale Inchas no office or employees working in Carol Stream, IL"Rodale Wire” is the name of a Rodale computer server that delivers digital shared content to users of our websitesThe server is not located in Carol Stream, ILFurther, Rodale Incdoes not own nor have any affiliation with Hope Publishing Company.According to our records, *** *** originally provided her email address to Rodale when she registered online for a Women's Health *** Sweepstakes offer on June 24, Women's Health is owned by Rodale Incand we communicated with her by email about this matter because we had obtained her email address from herTo reiterate our resolution of the complaint, *** ***'s email address and other customer information has been added to our suppression file and removed from promotional listsShe should allow 2-weeks for these changes to take full effect because of the items that might have already been processed for mailing.To confirm, *** ***'s Men's Health subscription was cancelled on April 18, Her account is at a zero balanceThe June issue will be the last she receivesAnother bill may cross with this letter in the mail; it can be disregarded*** ***'s credit score will not be affected by this matter in any way.Please feel free to contact me if you need further assistance.Tina B***Director, Marketing Operations

July 5, 2016Dear *** ***:In response to your email of June 27, regarding *** ***, our records show a Men's Health magazine subscription order was entered on April 15, 2016, set to expire with the June issueThis order came through ***, the agent through whom the order was
placed.We have cancelled the Men's Health subscriptionThe September issue will be the last he receivesAny billing inquires need to be addressed through *** *** can contact them at:*** *** * *** *** *** *** Fresno, CA *** Telephone: ###-###-####*** ***'s name and address have been removed from our Men's Health promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

March 9, 2017Dear *** ***:In response to your email of February 22, regarding *** ***, our records show the *** Magazine subscription for *** *** was in an automatic renewal statusThe renewal was done on January 24, Our system showed the payment for the
renewal was pending and subsequently deleted on January 25, when *** *** canceled the subscriptionWe did not collect any money, so we do not believe there is a refund due.*** *** stated that she sent proof that her card was charged, but we are unable to locate itThe Customer Service Team Leader at our corporate office called *** *** on March 3, and left a message about this, but did not hear from *** ***We would be happy to process a refund for $when we have received proof that her card was charged for the renewalIt should be sent to Priority Customer Service @Rodale.com.I apologize for the confusion this has causedPlease feel free to contact me if you need further assistance.Sincerely, Tina B,Director - Marketing Operations

February 24, 2017Dear *** ***:In response to your email of February 13, regarding *** ***, our records show an order (#***) was submitted by *** *** through Rodales.com for multiple items on October 31, totaling $736.42, including shippingThis order was shipped on
November 1, and according to the tracking available through *** ***, it was delivered by *** at 11:on November 5, to *** *** *** *** *, Po Box ***, Joliet, IL ***This is an address for *** * *** *** (http://www.***.com/) where the customer has her mail deliveredThe package was not delivered directly to a residential addressThis location requires the box holders to pick up all deliveries.On November 9, the customer sent an email stating that "a damaged box that was received and all items have either been removed or lost in transit'Two days later, our contact center responded apologizing for the inconvenience and requesting pictures of the packagingOn November 17, the pictures were provided by the customerThere was indeed a day timeframe between the next communications as stated by the customerThis was due to our research into claim options with USPS as well as the Thanksgiving holidaysOn December 8, we advised the customer that a claim with USPS was not an option, but we would be happy to provide any backup information for her to file a theft claim with her credit card companyOn the same day, *** *** submitted a chargeback claim stating fraud against Rodales, not theft as we recommended, with her credit card companyWe in turn replied with the information showing the order and delivery process as we fulfilled our portion of the transactionThis claim is currently still outstanding.On February 10, the customer again emailed requesting to speak with a managerI in turn gained approval to credit *** *** as no other options were providing her with resolutionI emailed the customer directly explaining that USPS will not assume responsibility for the full value of the delivery, and it was my assumption that her credit card's theft claim option did not provide a refund eitherAs all other options were exhausted, we will in turn issue a credit for the missing items.A credit was submitted on February 15, 2017; however the payment processor rejected this transaction as the account already has a chargeback associated with the original purchaseI have contacted the customer explaining that we need to allow the chargeback process to completeAt completion, it will either maintain the claim credit, or it will accept the system refund that is pendingEither way, she does indeed have the refund and will not be responsible for this amount.I am continuing to monitor this transaction to ensure it completes correctlyAs soon as I have final confirmation, I will send an update to the customerI apologize for the inconvenience this has caused *** ***Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

September 2, 2015Dear *** ***:In response to your email of August 28, regarding *** ***, our records show an order for Prevention Magazine was received on May 6, I am sorry that *** *** has not received the free premiums, Walk Yourself Slim and a pedometerA
replacement order was entered on July 31, 2015, but takes 4-weeks to be processed and deliveredOur Customer Service department has mailed the premiums to *** ***It should be received within ten business days.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

October 21, 2016Dear *** ***:In response to your email of October 11, regarding consumer *** ***, our records show an order for *** Magazine and Fit In Total-Body Transformation DVD was received on May 1, via the InternetA copy of the order confirmation and shipment
confirmation is enclosed.The IP address for the order is *** and the email address used is *** ***.The *** Magazine subscription was cancelled on June 22, and there is no money owed on the magazine account** *** is being billed for Fit In Total-Body Transformation DVDShe did not mention the DVD in her correspondence and there are no notes on her book account indicating she contacted our customer service departmentSince it is unknown at this time if the DVD was received, the bill has been cancelled and there is no money owed on her book account.*** ***'s name and address have been removed from our Book Division promotional listHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

July 7, 2017Dear *** ***:In response to your email of June 28, regarding *** ***, our records show an order for a two year subscription to Men's Health Magazine and The Men's Health Big Book of Exercises was received April 22, via the internetThe book was offered at a price of $with free shippingThe email address used is *** @***.comA copy of the email confirmation is includedThe subscription and book are billed separately, which is why *** *** was receiving multiple requests for payment.The magazine subscription was canceled on April 22, Our customer service department received a request for a merchandise return label on May 15, The order was cancelled June 23, There is no money owed on either account.Please feel free to contact me if you need further assistance.Sincerely,Tina BDirector, Marketing Operations

September 29, 2016Dear *** ***:In response to your email of September 23, regarding consumer *** ***, our records show an order for the book The Thyroid Cure was received on September 22, via the InternetA copy of the order page and email confirmation is enclosed.The IP address
for the order is *** *** and the email address used is ***.com.The order for The Thyroid Cure was able to be cancelled before it shippedThe bill has been cancelled and there is no money owed on her accountPlease disregard any bill that may cross in the mail.*** ***'s name and address have been removed from our Book Division promotional listHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

In response to your email of July 25, regarding consumer *** *** our records show an order for *** *** *** *** *** *** *** *** *** *** was received July 20, via the InternetThe email address used is *** *** A copy of the email confirmation is
includedA return was processed on July 25, and the account is at a zero balance.*** *** name and address have been removed from our book division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other companyPlease allow 3-weeks for these changes to process.Please feel free to contact me if you need further assistance.Sincerely, *

July 10, 2015Dear [redacted]:In response to your email of July 2, 2015, regarding consumer [redacted], our records show a Runner's World magazine subscription order was received on December 15, 2014 via a mailed in order card.I listened to the March 5th and May 26th calls. I apologize for the way...

our customer service representatives handled these calls. A refund check was not issued. We confirmed that a refund was placed back on her credit card and have no record that the refund was rejected. [redacted] should check with the credit card company. She stated the amount was $19.98, however, our records show the cost of the subscription was $18.97.We do not have an email address on file for [redacted]. We looked for emails under the address provided in the complaint, but found none.I apologize for all of the trouble [redacted] had with her subscription. We have entered a complimentary one year subscription that will begin with the July issue.Sincerely,Maggie SCustomer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: a very clear email was sent from Leah N[redacted] with  the words written that I would be at least reimbursed for my flowers and now you are ignoring that. With that one decision you have proven to not care about your customers. My next action will be to file a complaint with the Attorney General and I will be contacting all the local newspapers and tv stations. I will also be taking the time to place a review with every wedding website I used, and I will be sure to provide them with copies of all your correspondence Thank you for ruining my wedding. Your company is awful and deserves to be out of business.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:it contains false facts. I did not complete a mailed in order card for a subscription to Men's Health magazine. To claim I did so is inaccurate. Nor am I aware of having entered any Women's Health [redacted] Sweepstakes in 2008 and providing my email address. I reject Rodale's response because of these false claims and my belief it is using a fraudulent mail-in card for fraudulent purposes.I  am not willing to accept a response that contains untrue statements and a deceptive practice such as using a mail-in card that was filled out by someone other than me.
Regards,
[redacted]

June 30, 2017Dear [redacted]:In response to your email of June 28, 2017 regarding consumer [redacted], our records show an order for Women's Health Lift to Get Lean, Lift to Get Lean: Slim, Sexy, Strong Workout DVD and Strength Training for Fat Loss was received September 25, 2016 via the Internet....

The email address used is [redacted].com. A copy of the email confirmation is included.I'm sorry that the order was never received. We had no record of it being returned, which is why [redacted] continued to be billed. Our customer service department has a record of one email received from [redacted] on June 28, 2017 at 12:17 PM. The order was cancelled that day. Her account is at a zero balance. Another bill may cross in the mail. It can be disregarded.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director, Marketing Operations

In responcse to your email of December 18, 2017 regarding [redacted], our records show  an order for [redacted] and The [redacted] was recieved on December 13, 2017 via the Internet.Our records show she placed her order at 11:30 p.m. An email was recieved from Ms....

[redacted] ten minutes after she placed her order, but our customer service department was closed for the day. By the time customer service read her email, the order was in processing at our warehouse and we were unable to cancel it. Ms. [redacted] was given instructions on how to return the DVD's. As a courtesy, the amount due for both products has been cancelled to stop billing. There is no money owed on her account.Please feel free to contact me if you need further assistance.Director, Marketing Operations

This is a delivery and customer service issue. I subcribed to runners world in Dec 2014. I never got the magazine! Then I cancelled it and demanded my money back, I contacted Revdex.com and they got it started and extended the issue until Jul 2016. well I never got the magazine or got March issue in April NOT MARCH ALWAYS late. NEVER ON TIME!! It is suupoe to be here By the 15 of the month. But was told By Abbey it is suppose to be the 3rs of the month. BEFORE the stores. Well Today I called on Jan 20 2016 at 8.18 am Pacific time and waited 6 minutes to talk to Reba who was very rude and said she would have tocheck with supervisor to see if I could get check, since the credit card I used has been closed at My choosing. Then said Supervisor said would put request and take 4- 6 weeks to see what happens NOT acceptable. I NEVER received MY free gift back in Dec 2014 for Subscribing. I am tired of their LIES and saying it will be bethere or them acting like I am lying when I call them EVERY MONTH saying I did NOT get the magazineDesired Outcome: I would Like my check ASAP, and an apology for their BAD customer service from Paula, Reba and Abbey. I would also LIKE NO advertising form them about all their So called special gifts and promaotions. Or if No money. My subscription extended 2 months and Guaranteed dilvery. I am tired of it NOT coming like they said and their Rude customer serviceTrans

July 30, 2015Dear [redacted]:This is in reference to your letter of July 23, 2015 regarding [redacted]. Unfortunately, the person responsible for submitting refund check requests was out of the office for an extended period of time. I apologize for the delay and inconvenience. The $14.00 refund check was issued on July 28, 2015. The check was mailed on July 30, 2015. For [redacted]’s reference, the check number is [redacted].Our records show that your unpaid order was cancelled on July 9, 2015 and your balance is zero. The bill you received crossed in the mail and it can be disregarded. For your reference, the cancellation number is:[redacted].Please feel free to contact me if you need further assistance.Sincerely,Maggie S. Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I want it noted and forwarded to the customer service manager that at no time did we receive any type of correspondence detailing the automatic renewal and charge for same to the credit card.  They should research their records to determine why a notice was not sent to this formerly satisfied customer.
Regards,
[redacted]

September 10, 2015Dear [redacted]:In response to your letter of August 31, 2015 regarding [redacted], our records show an order for the DVD Fit In 10 was received on August 26, 2015 via a mailed in order card. A copy of the order card is enclosed.[redacted]'s bill has been cancelled. Her account is...

at a zero balance. If [redacted] can reply with a copy of the postage receipt, a refund will be submitted.[redacted]'s name and address have been removed from our book promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager