Rollon Skin Care Reviews (%countItem)
Rollon Skin Care Rating
Address: 2551 E Avenue S #G100, Palmdale, California, United States, 93550-6403
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Used entire jar of cream and serum, absolutely no change in skin. Company very pushy! Tries to extend you trying products, give discounts, and delay payments! I finally ask for return and cancel account, but charging me a $20. Restocking fee! Ugh I do Not Recommend this company or products!
Pinnacle Law Group try to Collect a Debt for $212.00
for Products I did not Purchase, cause No Invoice, No Receipts
I did not Buy their Products, Just a Sample and Paid for
just for Shipping in October 12, 2019 Now the Pinnacle
Law Group Collecting Agency try to Collect the Remaining
Balance on the Products I did not Purchase.
I think they are running a Scam. Please, Stop this
Debt Collecting Practice.
Thank You
Please, Stop this Collection for $212.00
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to ***. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti-Aging serum and Prache Anti-Aging cream on October 12th, 2019. Upon placing the order, *** accepted to our company's terms and conditions which clearly stated that if the customer does not cancel the order within the 14 days trial period, customer would be charged the remaining amount of the product and will be put on the auto shipment program.
Therefore, initially her account was only charged with shipping and handling for the products Prache Anti-Aging serum and Prache Anti-Aging cream, and complete 30-days products were sent out along with 14-days trial period to determine their effectiveness. The products were shipped using USPS (United States Postal Services) and were delivered on October 19th, 2019. Following is the tracking number for you convenience: ***. Customer has full rights to request cancellation at any time to avoid being charged for the products.
When her 14-days trial ended, as per the terms and conditions, we tried to charge her account with the actual price of the products but all our attempts were rejected by her bank or financial institution. In-result her accounts with us got automatically cancelled.
Please be informed that the account for the product Prache Anti Aging cream has been cancelled out effective from November 1st 2019 and account for Prache Anti Aging serum from November 5th, 2019. All her bank details have been deactivated and we can no longer process any transactions onto her account. We would also like to inform you that our company has no association with "Pinnacle Law Group". We don't expect any more payments from ***. Therefore, we suggest to ignore any letter received in this regards.
We shall be grateful if contacted for any help. Our phone lines are open for 24/7. We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
I never purchased any Prache Products. Thank You
This is an absolute SCAM and should be ashamed of themselves. I ordered a Free Sample for Shipping charge and was then charged $103. I spoke with a rep who's final offer was to refund my money after the a *** lot of negotiation they sent me the tracking number was provided and to charge me a $20 restocking fee. I'm not sure why you are trying to "restock" used cream. THIS IS NON SENSE!!!!! Please don't get into their scam
Deceptive practices for skincare program and inability to cancel member program.
I signed up for skin care product on 2 Mar 2020 with the terms to cancel within 14 days. I called X-XXX-XXX-XXXX to cancel today and was told I had to pay to cancel The program. The terms and conditions on the order submission page does not state a cancellation fee. It states call and cancel within 14 days After 14 days you will be charged $103. The customer service rep who said his name is *** said he would cancel my program for $19.99. This is not in the terms and conditions.
I want the business to cancel my membership without me paying them to cancel the membership
Document Attached***
The company charged my card this morning for 2 amounts as shown and the phone number I had to call is now disconnected
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to [email protected]. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at ***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti Aging serum and Prache Anti Aging cream on March 2nd, 2020. Upon placing the order, *** accepted to our company's terms and conditions which clearly stated that if the customer does not cancel the order within the 14 days trial period, customer would be charged the remaining amount of the product and will be put on the auto shipment program.
Initially, ***'s bank account was only charged with shipping and handling for the products Prache Anti-Aging serum and Prache Anti-Aging cream, and complete 30-day products were shipped along with 14-days trial period to determine their effectiveness. Customer has full rights to request cancellation at any time to avoid being charged for the products. The products were shipped using USPS (United States Postal Services) and following is the tracking number which can be used for verification of delivery: ***.
While reviewing her account details, we noticed that *** called us on March 13th 2020 to know more about trial program and to request cancellation. Our support executive explained the program, updated her with delivery status of the products. He also offered to reship the products at no extra cost along with extension in trial period for her to freely evaluate them. He even informed *** that he could reduce the actual price of the products to $59.00/49.00. But because she wanted to cancel her accounts, he introduced her to our easy cancellation offer which allows our customers to keep the products received during the trial period. It also cancels out any account or services at just the cost of $19.99. She refused to pay $19.99 for each product in order to keep them and to obtain cancellation. Our executive then requested *** to return the products with return merchandise authorization numbers but she didn't agree to it. The case was then escalated over to the management and unfortunately no agreement was made on that day.
Therefore, at expiration of trial period, as per the terms and conditions, her bank account was charged with the actual price of the products on March 18th 2020. In response, *** called our support center again inquiring about the charges and requested refund. Our executive offered to resend the products at no extra cost, also offered to provide 40/50% partial refund but she seemed unhappy with his offers as she informed to report us to Revdex.com. He then offered to provide RMA (Return Merchandise Authorization) numbers to return the products for refund, she agreed to it. $20.00 restocking fee was completely waived off as she made us aware of her dissatisfaction towards it. We also confirmed her that no restocking fee would be applied in our multiple interactions with ***.
On March 30th 2020, *** called us and gave a tracking number after returning the products. After verification of delivery, our executive provided her with the full refund and also sent confirmation emails to her email adddress.
We would like to inform you that the account for the products Prache Anti Aging cream and Prache Anti Aging serum are both cancelled effective from March 18th, 2020. Furthermore, her account was credited with $103.00 and $109.00 on March 30th, 2020. All her bank details have been deactivated and we can no longer process any transactions onto her account.
For further information, please feel free to contact us at any time as our phone lines are open for 24/7 and our executives would always be happy to help!
Regards,
Customer Support Manager
A charge for $109 appeared on my account. I called the company to inquire about the charge. The sales person, ***, insisted I had ordered the product. I assured him I had Not ordered any such thing, perhaps my information had been compromised.
After a half hour discussion of me disputing the call and insisting on a complete immediate refund or I would go to all manner of federal agencies with information against his company, including illegal/fraudulent use of the Internet, he finally said when the company received the product back, I would be issued a refund less a restocking fee. I HAVE NOT RECEIVED SUCH A PRODUCT. I assured *** IF and WHEN I received the product, it would be returned. He insisted they would charge the restocking fee and I insisted that was unacceptable as I did not order the product in the first place.
This is a Very disreputable, despicable company that should be thoroughly investigated!
Billing Adjustment Full and complete refund of $109 to card used. (no restocking fee to be withheld!!).
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to ***. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at ***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refund. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti Aging cream and Prache Anti Aging serum on February 24th, 2020 using email address ([email protected]).
We are really sorry to hear about ***'s experience with us and apologize for the inconvenience caused. Please allow us to explain that our company doesn't deal in samples or free products. We offer 30-days products to our customers with 14-days of trial period to determine their effectiveness. If a customer isn't satisfied with the products he/she has full rights to request cancellation in order to avoid being charged for the products.
Therefore, on February 4th 2020, ***'s account was charged with shipping and handling for the products Prache Anti Aging serum and Prache Anti Aging cream. The orders and charges were all approved by her bank/card service provider due to which products were shipped out using USPS services and can be tracked using following tracking number: ***.
Later, at the end of 14-days trial period, ***'s bank account was charged with the actual price of the products that she had received during the trial period.
*** contacted us on March 12th 2020 regarding one of the charge which was billed for Prache Anti Aging serum. Our representative explained the program to her as she was unaware of it. She stated that she never ordered it and also informed us that she would reach out Federal Bureau of Investigation, Social Media and Revdex.com in this matter. Executive immediately helped her with cancellation of account and also offered his help by offering 40/50% refund. However, *** refused to accept a partial refund. Understanding her point of view, he then provided a return merchandise authorization number and requested to return the product for refund. $20.00 restocking fee applies on every returned item we receive but it was completely waived off in this case and she was told that she would get a full refund as soon as the product arrives at our facility.
While the account for the product Prache Anti Aging cream remained active and due to her enrollment into our monthly subscription program, we tried to charge her account for the 2nd shipment of Prache Anti Aging cream. It didn't get approved and her account got cancelled.
Ever since, we have not been contacted by *** and neither have received any update on her return. We did receive an update from our team on April 30th, 2020 about *** filing a dispute against the charge with the help of her bank or financial institution.
Please be informed that the account for the product Prache Anti Aging serum has been cancelled out effective from March 12th, 2020 and account for Prache Anti Aging cream has been cancelled out effective from April 12th, 2020. All her bank details have been deactivated and we can longer process any transactions onto her account. Because of disputed filed, we aren't authorized to process any refunds or to perform any activities on your Prache Anti Aging cream's account. We suggest you to contact your bank for charge related concerns.
If further assistance is required, feel free to contact us at any time. Our phone lines are open for 24/7 and our executives would be happy to help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I certainly did NOT see all the information claimed in the disclosure. I did call the company early in the morning of March 12 when I noted the $109 charge. After a lengthy heated discussion with the rep he did issue a RMA number but ADAMANTLY insisted there would be a restocking fee AND a shipping fee when the merchandise was returned. (Lie about any waiver!) I NEVER received the merchandise other than the 14 day trial sample.
The company has my address-they could mail me a refund check. Please pursue with company and record as not resolved to customer satisfaction.
Dear Sir/Madam,
We sincerely apologize for any misunderstanding and for inconvenience caused from it. Rollon Skin Care LTD doesn't deal in samples or testers. We offer 30-days products with an evaluation period of 14-days for our customers to determine their effectiveness before they pay for them or get enrolled into our monthly subscription program. Therefore, at expiration of trial period, her bank account was charged for the products she had received during the trial period.
However, as noticed, charge posted on her account for the product Prache Anti Aging serum is disputed as a chargeback is filed on it. We are unable to cater her refund request on this transaction due to the chargeback. We suggest to contact bank or card service provider in this matter.
For further assistance, please don't hesitate to call our customer support center and speak to our executives who would always be there for help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
I received a collection notice from Pinnacle Law Group representing a creditor named Armadillo Agency LLC, and Prache Anti-Aging Cream.
My free trial sample, with no indication of charges amounting to $103 was never mentioned in the ad or any paperwork that might have accompanied it. Therefore, when a charge for $103 appeared on my card, my credit card company notified me, and the charge was declined.
This is so obviously a scam and I will be contacting my lawyer to attend to this unless I hear of a retraction from all parties involved.
Thought I was getting free sample, pay shipping charges only, only to be charged $220 on the date I ordered trial sample and $230 the next month.
Spoke a customer service, couldn't understand due to thick accent. Supposedly no more charges, no more shipments, refund on charges. Had to cancel bank card and file fraud with bank to credit all the charges.
Stop sending products and refund amount charged. Via check since I've had to cancel card.
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to ***. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at ***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refund. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti Aging cream along with Pracheskin Eye Cream and Prache Anti Aging serum on January 6th, 2020. Upon placing the order, *** accepted to our company's terms and conditions which clearly stated that if the customer does not cancel the order within the 14 days trial period, customer would be charged the remaining amount of the product and will be put on the auto shipment subscription.
We are sorry for any misunderstanding and inconvenience caused from it. Please allow us to explain that our company doesn't deal in samples or free products. We offer 30-days products to our customers with 14-days of trial period to determine their effectiveness. If a customer isn't satisfied with the products he/she has full rights to request cancellation in order to avoid being charged for the products.
Therefore, on January 6th 2020, ***'s account was charged with shipping and handling for the products Prache Anti Aging serum and Prache Anti Aging cream along with $19.73 for the product Pracheskin Eye Cream which was a one-time purchase with no recurring charges. The products were shipped using USPS (United States Postal Services) to her mailing address which was: (***
When 14-days trial period ended, as per the agreement, ***'s bank account was charged with the actual price of the products Prache Anti Aging serum and Prache Anti Aging cream that she had received during trial period. She was then enrolled into our monthly subscription program.
Due to enrollment into our monthly subscription program, her account was then charged for a 2nd shipment on February 22nd 2020 and on March 6th 2020.***
*** contacted us on March 1st 2020 and requested cancellation of Prache Anti Aging cream as it hadn't met her expectations. Our support representative explained the program and charges which had been posted on her account. He then tried to help and offered to reduce product price to $59/49 for future deliveries. *** didn't want to continue with it so she got her account cancelled. Our representative also tried to compensate her by offering to ship a product at no cost and by offering a partial 50% refund of the most recent charge. *** didn't seem happy with it so he then offered to refund 70% of the most recent charge, allowing her to keep the product and she agreed to it.
On the other hand, account for Prache Anti Aging serum remained active. Few charge attempts were made onto her account for this product but they were all rejected by her bank or card service provider. In result, account for the product Prache Anti Aging serum got cancelled on April 18th, 2020.
Please be informed that the account for the product Prache Anti Aging cream has been cancelled out effective from March 1st, 2020 and account for Prache Anti Aging serum has been cancelled out effective from April 18th, 2020. All her bank details have been deactivated and we can no longer process any transactions onto her account. Furthermore, an amount of $72.10 has been credited into her bank account on March 1st, 2020. We've made multiple attempts to contact *** regarding her request but was unable to reach out.
We request *** to contact us, we are always open for further help and discussions. Our support representatives are available for 24/7 and would be happy to help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before, bank was not charged shipping on the day of my order but instead was charged for full price as outlined in my above case. When I contacted customer support, told them the product did not perform as promised, he agreed to refund $70+/-. I asked that no other shipments or charges be sent. He said they'd already shipped and that I could keep it free of charge. I was fine w that, even though I stressed I did not want to receive further shipments, because there would be no other charges period. I received not only that shipment but another after! Bank continued to be charged. Total of $450+/-! No shipping charhed from first trial order ever appeared on bank statement! During my conversation with rep he stressed that I wouldn't receive any more shipments (save the one already on the way) or charges. I received another shipment after that plus additional charges. Since he credited $70+/- the total amount charged to bank was $380 +/-. The bank would not refund any charges, saying they'd contacted companies and that I had kept the shipments.
I wonder if there's a way to hear my actual phone conversation with their customer support?
At no time did their support offer to refund entire amount as is stated in their response above.
They outright lied to me during the phone call.
One last comment... in February, the email from them alerting me to upcoming charges had an "invoice" link that didn't even work. They're deceitful. Three companies bearing "prache" name? It's just another way to confuse and steal people's hard earned money.
ordered free sample paid shipping and handling then charged $109 and $103
2/6/20 ordered "free" sample, charged 2 shipping charges, $3.95 and $ 5.95, on my debit card. On 2/20/20 charged $109 by a ***. Called 2/22/20 to complain no avail, they did cancel my account # XXXXXXX with confirmation # XXXXX.
Noticed a pending charge of $ 103 2/24/20 from
I would like a refund of the $109 and $ 103 charge The "free" Samples that I am being charged for consist of one bottle of Prache Intensive Repair Serum 0.5oz, Prache Collagen Retinal 1oz. I would never consent to pay that much for cream and would never order a product with out knowing the cost
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to ***. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at ***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refund. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti Aging cream and Prache Anti Aging serum on February 4th, 2020.
We are sorry for any misunderstanding and inconvenience caused from it. Please allow us to explain that our company doesn't deal in samples or free products. We offer 30-days products to our customers with 14-days of trial period to determine their effectiveness. If a customer isn't satisfied with the products he/she has full rights to request cancellation in order to avoid being charged for the products.
Therefore, on February 4th 2020, ***'s account was charged with shipping and handling for the products Prache Anti Aging serum and Prache Anti Aging cream. The products were shipped using USPS and following is the tracking number: ***.
When 14-days trial period ended, as per the agreement, ***'s bank account was charged with the actual price of the products Prache Anti Aging serum and Prache Anti Aging cream that she had received during trial period.
Angela contacted us on February 22nd 2020 regarding the charge which was taken out for the product Prache Anti Aging serum. Our representative explained the program to her as she was unaware of it. He then tried to help and offered to reduce product price to $59/49 for future deliveries, even offered to send a 30-day product at no cost. *** didn't seem happy as she informed us that she would reach out Revdex.com in this regards. Our support executive immediately deactivated her account and provided a cancellation confirmation number.
Then on February 26th 2020, *** called our support center regarding the charge which was for the product Prache Anti Aging cream. In her conversation with our executive she requested cancellation of account and refund of the charge. Our representative first offered to provide discount but after being informed that price was not her main concern, he deactivated the account and informed *** that he would also process 50% refund of the charge. *** refused to accept partial refund but agreed to return the product for refund. Representative provided a return merchandise authorization number along with 30-days return period. She was also informed about the $20.00 restocking fee which applies on every return received.
Few moments later, *** called us again about her account of Prache Anti Aging serum to request a refund. While our representative was informing her about cancellation, *** told him that she would report us to Revdex.com. As Gerri was very concerned about the charge, he offered to provide 50% refund but she refused it. She agreed to return the product, therefore, RMA number and other relevant information was provided. However, few days later, we were contacted by Gerri about restocking fee. She had objections on $20.00 restocking and she informed us about her Attorney's involvement in this matter. Understanding her point of view, our representative exceptionally waived off the restocking fee for both products.
It was March 12th 2020 when *** called us to share the tracking number with us. After confirmation with USPS, we provided her with full refund of both transactions.
Please be informed that the account for the product Prache Anti Aging serum has been cancelled out effective from February 22nd, 2020 and account for Prache Anti Aging cream has been cancelled out effective from February 26th, 2020. Furthermore, amounts $103.00 and $109.00 have been credited into her account. All her bank details have also been deactivated.
If further assistance is required, feel free to contact us at any time. Our phone lines are open for 24/7 and our executives would be happy to help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manage
(The consumer indicated he/she DID NOT accept the response from the business.)
Face it, this business is a scam,they say the terms are clear but look at all the complaints that it isn't.I didn't even have the product for 14 days before I was charged. No where did they give the price of $103&$109 for a 1/2oz &1oz bottle, not even when I received it, it just showed up on my credit card. They wanted $20 each for restocking fees, when they finally agreed after several calls to waive it, I asked for an email stating that, which they didn't send until I called again. How many people are they ripping off?
Company "baits" potential customers by enticing them with offers of "free" samples, buried below is fine or faded print about recurring charges
I am disputing claim from debt collector for products I have not received. This is the first notice of any delinquent debt I have received. Furthermore upon review it has been brought to my attention that this company Prache Anti aging cream "baits" potential customers by enticing them with offers of "free" samples, while buried below in faded verbage it states that such free sample are good for 14 days and incurs a charge of $109 and $103 dollars, not to mention a monthly subscription of $98. Pretty shameful.
Want to protect my credit rating from this fraudulent company and refund / reverse charges to my credit card. Credit Collector: ref no
Customer Name: ***
Complaint ID: ***
Dear Sir /Madam,
We would like to bring into your notice that, it is mandatory to accept the terms before placing the order. Please note that despite putting all the credit card details, the order does not go through until unless you check mark on the box which states, "I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy". Upon checking on the box, the terms of the program appears on the screen. When customer reads the all the terms and scroll down, the "Accept" button is activated at the end. Once the customer accepts the terms and click on "Submit" button the order goes through and shipping and charges are applied. However, we would like you to review our policies. For the reference the cancellation and refund policy stated in our Terms & Conditions are mentioned below:
TRIAL OFFER AND SUBSCRIPTION
The Company also offers a 14 day trial offer of Product, conveniently coupled with automatic enrollment in Company's subscription service ("Subscription"). We are confident you will enjoy using the Product, and invite you to try it. However, you are only eligible to receive a single 14 day trial offer from the Company. The 14 day trial offer includes a full 30 day supply of Product and an automatic enrollment in a subscription. By submitting an order for a trial offer, you agree to pay a non-refundable shipping and handling fee as will be detailed on the Website prior to checkout, but is generally less than $6.95. Please note that shipping and handling fee will appear as two separate charges on your credit card statement.
If you are not satisfied with the Product in your trial offer, you should immediately contact customer service representatives to process a cancellation. Alternatively, you may send an email with "Cancellation" as the written subject heading, to ***. In the event that your email fails to contain the appropriate subject heading, your cancellation may not be processed.
Your 14 day trial offer use period begins from the date your order is submitted on the Website. To avoid automatic enrollment in a subscription, you must cancel your trial before expiration of the 14 day trial period. If you cancel your Subscription before the end of the 14 day trial offer use period, you will receive a Return Merchandise Authorization ("RMA") number via email to return the Product. Returns of the Product must be made within 14 days from the date the RMA issues. If the Company receives the product within the 14 day return period, the Company: (1) WILL NOT charge you for the Product (but the Company does not refund amounts paid for shipping and handling); (2) WILL NOT enroll you in a subscription; and (3) WILL NOT send any additional Product to you. Typically Products are delivered within three to five business days from the order date. If you do not receive your Product within five business days after placing an order, please contact our customer service representative for an estimated delivery date and/or tracking information.
In the event that you do not cancel, in writing, before the end of the 14 day trial offer period, the Company will automatically enroll you in a subscription and charge the credit/debit card on file with your account the full retail price for Product each month as posted on the Website. The trial offer comes with a full 30 day supply.
REFUND POLICY AND PROCEDURE.
All sales are final once the Product is delivered by the Company to the carrier. However, the Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. The Company is entitled to retain a restocking fee of $20.00 or 20% of the total purchase price, whichever is greater. Due to the nature of the Product, the Company can only process refund for unused Product returned in an acceptable condition suitable for resale, received within 30 days from the date the order is placed. If you are not satisfied with your purchase, please call customer service at ***, and a customer service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in the Company's sole discretion.
To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call customer service to obtain an RMA number and to process your refund request. By way of illustration and not limitation, packages marked "Return to Sender" or "Refused" WILL NOT be eligible for refunds. All refund requests require three to five business days for approval.
By completing an order, you acknowledge, understand, and agree to be bound by the Refund Policy and Procedure stated herein. You also acknowledge and understand that adherence to the Refund Policy and Procedure is strictly required and is your sole responsibility. You acknowledge that failure to follow the Refund Policy and Procedure, including you're obtaining an authorized RMA, may result in Company's inability to authorize or process a refund.
Case Summary:
According to our records, *** visited our website and placed an order for our products Prache Anti-Aging serum and Prache Anti-Aging cream on August 12th, 2019. Upon placing the order, *** accepted to our company's terms and conditions which clearly stated that if the customer does not cancel the order within the 14 days trial period, customer would be charged the remaining amount of the product and will be put on the auto shipment program.
Please accept our apologies if there was any misunderstanding or inconvenience caused from it. Allow us to explain that our company doesn't offer or deal in samples or testers. We offer actual 30-days products to our customers with a 14-days trial period to determine their effectiveness. If a customer isn't satisfied with the products then he/she has full rights to request cancellation at any time and avoid being charged for the products.
Therefore, initially her account was only charged for shipping and handling, and complete 30-days products were shipped out using USPS which were then delivered to her mailing address on August 17th, 2019. Delivery can be verified using USPS tracking number which is: ***.
When her 14-days trial period ended, as per the terms and conditions, we tried to charge her account with the actual price of the products but unfortunately, all our attempts were rejected by her bank or financial institution. In-result her accounts with us got automatically cancelled.
We would like to inform you that the account for the product Prache Anti Aging cream has been cancelled out effective from September 9th 2019 and account for Prache Anti Aging serum has been cancelled out effective from September 10th, 2019. All her bank details have been deactivated and we can no longer process any transactions onto her account. We would also like to inform you that our company has no affiliation with "PINNACLE LAW GROUP". We don't expect any more payments from ***. Therefore, we suggest to ignore any letter received in this regards.
If further assistance is required, please feel free to call our customer service center where we have representatives available for you 24/7.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Managers
I was scammed . the product broke out my face on the second use .I called and cancelled .on the third day . but came to see the company tried to charge me $103 .. Saying they had no information yet was given a ref # and I recalled the company I was told to send product back .. Which I did they sent me a email at 3:10 am. 3/11 Saying they never recieved it . liars I sent it on march 4 at 8:36 am .. And called their company with tracking number at 8:38.am.. 3/X XXXX.. To verify .the company had it four days .but claim they didnt.. Prash is a scamming company .I recorded the conversation and I asked the man name dave . why this action of denial and asked him how many others have they attempted to gouge money from. He never would answer . I was so mad I cursed him and dont feel bad . I asked him how he sleeps at night knowing what they do to good people .and he might not answer me but he will answer to gid one day . liars cheaters scammers . product isnt good on my skin .
I think this company is an absolute SCAM and should be ashamed of themselves. I ordered a Free Sample for Shipping charge and was then charged $103. I spoke with a rep who's final offer was to refund my money after the tracking number was provided and to charge me a $20 restocking fee. I'm not sure why you are trying to "restock" used cream. I explained that is not a solution and asked for a manager. A manager was not available at the time and I was PROMISED to have a call back in a FEW HOURS. This was at 11am. NO call all day even after sending 2 more emails. I called back the next morning and got another gentleman who said he will do it for $10 restocking fee as soon as they receive the tracking number. It has now been returned and a tracking number provided but now they want to wait until the receive the item. My account is now OVERDRAWN!!!!!! Are they also going to pay the overdraft fee they caused? I literally have an attorney and I will be asking on how to go forward and what I can do about this. Looking at all of these reviews I am not sure how this place exists. Crooks and thieves. Pretty soon after the Revdex.com and my attorney they will wish they paid back my money without question. Really better come up with a pretty quick and comfortable solution before this ends badly. If I even see so much as one more charge from this company it will be over for them, maybe soon after my attorney is done looking into this.
A continuing horrible experience. Falsely advertised low-priced samples on Facebook with no mention of trial periods or potential future billings. Shocked & surprised to see charges of $103 & $109 show up on my account unauthorized. I was given a complete run-around which finally culminated in a promise to return the two charges if I mailed back the samples. I returned the products yet the story keeps changing as to when the credit will be issued. I have spoken with three representatives. Still no reimbursement for the money stolen from me by this outfit. Beware.
I was charged $103.00 for 0.5 fl.oz. Prache Intensive Repair Serum sample
and $109.00 for 1 oz. Collagen Retinol cream sample.
A third box just arrived and I called their company, Rollonskincare.com to report the box was being returned, unopened, that I never wanted their product again, and never wanted to be charged again. The *** rep in India kept talking over me. Finally, I told him that I learned they were not approved by the FDA nor Revdex.com and that I would report them. ONLY then did he seem to understand me and said immediately "no, don't do that. I cancel future order. You will not receive more." Gave me a canx number which is probably useless.
SCAM!!! Now $212 is gone from my account and they will not refund.
Neither FDA nor Revdex.com approved. I'm all over this
Free 14 day trial turned into 50$ to cancel subscription- Beware! They got my bank account and kept charging me for a product I didn't even want! Didn't even remember ordering! Wish I never had heard of this company!
Dear Sir/Madame:
We are sorry for inconvenience caused.
We have been able to review to her account using email address provided here and noticed that the order for the product Prache Anti Aging cream was placed on February 16th, 2020. It was shipped to Novato, CA and detailed information can be obtained by Katherine through a phone call. Account for Prache Anti Aging cream has been cancelled out effective from March 1st, 2020, $19.99 was charged to her account as per Katherine's agreement because she had decided to keep the product while requesting cancellation. There will be no more charges and shipments applied to the account.
For details, please contact our customer support center or email us, we would be happy to help and answer any queries or concerns.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
Mistake in ordering product. Tried to explain but they told me they would let me send product back but will not refund me my money.
Dear Sir/Madame:
We apologize for inconvenience caused.
According to our records Shawna placed an order on 22nd December 2019 for our products Prache Anti Aging cream and Prache Anti Aging serum. The offer she had placed her order for was a trail offer that allows the customer to try our product for 14-days before customer is charged the actual price of the product. Therefore; at the end of trial period we tried to charge her account for the products she had received but her credit card company/bank rejected one of the two charges.
And now, while reviewing her account we've noticed that Shawna has filed a dispute against the charge with her bank/card company due to which we are unable to process any refunds to her account. We suggest her to contact bank/card service provider for any assistance related to charge. However, be assured that her account with us for Prache Anti Aging serum has been deactivated effective from January 21st, 2020 and account for Prache Anti Aging cream has been cancelled out effective from January 24th, 2020.
For details, please do not hesitate to contact our 24/7 customer support center. We have representatives available for you 24/7.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
I never received the box until after I found the charge on my statement and reported it for fraud. Then the box came. I talked to my bank and they said to send the box back and I should receive a refund. But Rollon skin care refuses to refund my money even if I send the package back!! This was a mistake order and Rollon Skin Care is a scam and is getting by with doing this to people. They need to be shu down before ripping anyone else of
!
Dear Sir/Madame:
The order was handed over to USPS in a timely manner but we apologize for any delay in delivery. We will also look for the cause of delay so that we can avoid this happening in future. Please be informed that we are unable to process any activity or issue any refunds to her account because of the charge back filed by her bank against us. We suggest Shawna to contact bank for any help related to charge. For queries, can always call our support center and our executives would always be happy to help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
This is a total fraud. I read the ad that it was a free sample and you only had to pay shipping. First, I received 2 charges for shipping and then only received one package. All of a sudden I got charges on my credit card. Thought it was fraud so I cancelled it. Now got another charge. I am sending back the samples, didn't even open the box. Two separate charges were on the card from yoursparklingeyes and silky-smooth-skin. Be aware that the "free sample" is misleading and they will try to make you pay for it. I am very unhappy and it seems that they do this to everyone.
BEWARE!
Dear Sir/Madame:
We apologize for any misunderstanding and inconvenience caused from it.
We would like to inform you that we don't deal in samples, our company offers 30-days product with 14-days evaluation period. Due to which at its expiration, her account was charged with the actual price of the products.
While reviewing her accounts with us we've that noticed that the accounts for the products products have been cancelled out effective from February 27th, 2020. Furthermore, her bank account has been credited with $51.50 and she has also gotten a return merchandise authorization number to return the product Prache Anti Aging serum for refund.
For any assistance or details, please contact us using our customer support phone line or reach out to our email support. Our executives would always be there for your help!
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
SCAM is putting it mildly. I phoned and 855# on 2/18/20 prior to placing my order since the AD on Facebook had NO fine print, no warning about joining a subscription, etc. The guy I spoke with, heavy Indian accent, assured me there were no hidden fees or charges, that I could cancel within 14 days of placing the order. Of course, the order didn't arrive until 6 days later. I phoned 3 different numbers today to cancel and of course it's a scam, they want to charge me for half price of this ***. I am about to take a trip to Palm Springs and I think I'll stop in Palmdale to see if this company really exists. I will yell and scream and maybe even take a policeman with me. Brace yourselves, a'holes....you're messin with the wrong woman!!!!!!!!!
Dear Sir/Madame:
We apologize for any delay in delivery.
According to our records, executive she spoke with requested her to call us for cancellation before trial ends and no commitment was ever made about not returning the items for cancellation and even offered trial extension to give a fair chance of trial. But as requested, we would like to inform Donna that her accounts have now been deactivated for the products Prache Anti Aging serum and Prache Anti Aging cream effective from March 4th, 2020. There will no more charges applied to her account.
For further details or information feel free to contact us through our customer support center and we would be happy to answer any queries you have. We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
This company charged my card without my permission. They claimed I signed up via email for a product and charged my account $103.00. Scam!
On 2-5-20 I called the company to see why my credit card was charged $103. They claim that I signed up for this product and was going to give me a 30 day trial and I never signed up for this product. The customer service representative name was *** and he argued with me for 30 minutes. He argued with me for 30 minutes saying I was going to have to pay a restocking fee for the product. He told me if I return it within 30 days I will get a full refund. He was very rude and impatient when I told him that I did not sign up for this. He gave me a return number to put on the box.That return number Is ***.
A full refund on my card that was charged.
This issue was resolved.
Thank you.
This is a scam. When I first saw the ad it looked like it was coming from Macy, which it was not. I did not receive any information about a 14 day trial period. In fact there was no paper work at all in the box when I received the product. They charged my credit card $103.00. I phoned and they told me I would get a refund of $83.00 when I send the jar back. I did so the first of Dec. 2019 and still have not heard from them.
Dear Sir/Madame:
Allow us to apologize for the inconvenience caused.
Please be informed that the terms and conditions are provided on company's webpage and are visible to everyone who visits our site. We've noticed that her account with us for Prache Anti Aging cream has been deactivated. Records are showing that she was provided with a return merchandise authorization number to return it for refund. Kindly note that so far we have not received any update from our warehouse regarding her return. We have also tried to contact Barbara regarding this but was unable to reach her, therefore; we request Barbara to contact our 24/7 customer support center with return tracking number or any proof of postage so that we can proceed accordingly.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
I finally received an email on March 4th. I contacted them on their web site and told them I had a tracking number, date and time it was received and where should I send this information. I also phoned and asked to speak to a customer Support Manager and was told no one was available and someone would contact me by phone or email. within 24 - 48 hours. That was March 6. So fair I have had no response. This has been going on since the end of November 2019.
Dear Sir/Madame:
Apologies for the inconvenience caused. Our customer support manager tried to contact you on March 4th, 2020 and also on March 19th, 2020 but unfortunately was unable to reach you. As requested in previous response, please contact our customer support center and provide us your return tracking number to any of our customer support executives and have your refund processed as soon as possible. We are waiting for your response. We appreciate the opportunity of being at your service. Regards, Customer Support Manager
Re: Refund
CUSTOMER ID: XXXXXXX PRODUCT NAME: Prache Anti Aging cream
DATE AND TIME OF REFUND: 25th Mar XXXX XX:XX pm
REQUESTED AMOUNT: $83.00
I received an email on March 25, 2020 stating that a refund request has been submitted to the relevant department for approval of $83.00 which usually takes 1 week for the amount to become evidence on my account. As of 4/XXXXXX I have not received a refund or any email back from them. This has been going on since last Nov 2019. Thank for your help in solving this problem.
Dear Sir/Madame:
We sincerely apologize for the inconvenience this refund is causing.
Please be informed that according to our records your refund for $83.00 has been processed successfully on March 25th, 2020. However, if it hasn't shown up yet, please contact our 24/7 customer support center and speak to our support executives who are available 24/7 for your help.
Regards,
Customer Support Manager
May 27, 2020 Re: Refund CUSTOMER ID: XXXXXXX PRODUCT NAME: Prache Anti Aging cream
Almost 6 months later and I have not received my refund of $83.00. They told me that they had processed it in March 25, 2020 and I have yet to get it. I have talked to *** about 6 times since then and still no respond .Each time they say that someone will contact me in 24 hrs. If they did they never left a message for me to return the call. They have my email. Now they are blaming it on the virus.
Dear Sir/Madam,
We apologize as it seems that there is a delay in processing of refund. We have observed that due to some technical problems, refund hasn't been processed successfully. We have escalated this issue to our team and they are working to resolve it. They have been told to take any possible measures to avoid any further delay. As soon as the issue is resolved, we will personally contact Nicole and update in this regards.
Please stay in touch with us, our phone lines are open for 24/7.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager
July 6,2020 Re: Refund CUSTOMER ID: XXXXXXX PRODUCT NAME: Prache Anti Aging cream. I still have not received my refund. I phone and get the same ring a round. We will call you in 24 -48 hours. It seems they are telling me the same lies every time I phone. This has been going on since Dec. 2019. HELP
I don't even know who this company is or what prache cream is. I don't know why I received an email with a tracking number for something I never ordered. I called the phone number I found on Google but got no answer. Hopefully I'm not charged for whatever this is and I didn't order anything.
Dear Sir/Madame:
We are sorry to hear about this and we want to apologize for inconvenience caused.
We have been able to review her account using her email address and have noticed that the product Prache Anti Aging was ordered on February 11th, 2020 and was shipped to Baker City, Oregon US. Details related to order including tracking information can be obtained by Amanda through a phone call. Our executive tried to contact Amanda regarding cancellation of it but unfortunately he couldn't reach her. We request Amanda to contact us as soon as possible so that we can have this issue resolved.
She can reach us using our phone lines for customer support or through email support. We are looking forward to your response.
We appreciate the opportunity of being at your service.
Regards,
Customer Support Manager