Rooms To Go

Bought bedroom set, put $downPut order on hold as I was told this was no problem.A year later decided to cancel the orderWas told I wouldn't get my $backSo, in essence, I just donated $to Rooms To Go for no reason as they weren't holding my furniture anywhereThey hadn't even ordered it as of yet.April I use the CREDIT I had to purchase a bedArgue with the store about them covering delivery because of the ridiculousness of all I'd been throughThey finally agreeSet delivery date for a specific windowDelivery guys get there HOURS LATER and the customer service people I spoke with several times told me it's just a SUGGESTED window of time and they can't guarantee anythingGuys get here and they both REAK of marijuana and I had to help them put my bed together as they weren't even following the directions AND were putting some of the wrong parts together until I stopped them.April my freaking bed frame breaksAnd I mean, can't sleep on it kind of br

needed to add a piece to a sectional sofa I purchased months prior and it was unavailable in my region but not in others
I purchased a Wilshire Place Sofa in the summer if and was told to come back in and purchase other pieces to the sofa if I wanted to add to itWell a few months after purchase I went back in to add a twist/turn piece and I was told it was unavailable in the Tennessee areaI asked if it was available in other regions and they said yesI went online and saw that it wasI asked if the piece could be shipped to me and I was told noThis is absurd!

Rooms Togo customer service is very poorWould never buy from them again

Sectional I purchased had visible quality defects within the first monthA year and a half later and it has holes and is coming apart at the seams
Sectional was delivered in 02/Within a month saw issues that product description said would not happen (ie squared edges were rounding and breaking down) Customer service said "wear and tear" In 01/noticed major stress on the seams, contacted customer service and was told again "wear and tear" and that we were "sitting on it wrong" In 05/the first hole appeared After multiple back and forth emails with customer service was told product was no longer under warranty, but they would send new covers and schedule a repair Both pieces of sectional are coming apart yet received only one cover and after email attempts to schedule the repair, no one has contacted meI finally resorted to sewing the one hole myself because it was only getting worse New holes are threatening to appear everyday I now have a $

Had an earlier complaintWe agreed for me to pay $and we would be done with everythingI paid in full and thought it was over and we were doneAmanda called me and said she put the money in the wrong window and for me to call her back, she left a msgI called her Sat5/21/she told me she would refund my payment to my bank account and then make the payment in the correct windowI had rally bad thoughts about it but I just wanted to be done with these people so I did itI gave her my car information againShe claimed she did a refund, and then put it to the correct windowI went to use my card Sunday 5/22/and $was taken out of my accountAll I had was $in my acctto live on until paydayThis has hurt me deeplyThese people are crooksPlease, please give me my $backIt shoud be more because now you people have gotten me into debtPlease help

On May 2,'Rooms to Go was trading out warranted furniture in my living room when the delivery men accidentally dropped the outgoing furniture and gouged out and scraped a 3' long dent in my hardwood flooringI have been conversing with Rooms to Go *** *** through email; ***@roomstogo.com She requested photos of damaged floor and I sent very clear photos of the damageShe then requested two repair estimates of which I sentI accepted the lower estimate of $680.00, which doesn't include the removal of my furniture while repairs are madeStill, there is a back and forth "bidding war" it seems I feel like I have been very respectful, patient and not trying to get something for nothing I just want this business to do the right thing and I should not have to keep up this ongoing disputeI looked at the Revdex.com rating for Rooms to Go and was amazed at the bad reviews compared to the Revdex.com's rating I seems that Rooms to Go are making a bad name for itself At any rate t

I've actually had delivery, customer service and refund issuesPurchased sofas, rug, accent chair and floor lamp on March 11, All was set up for delivery the next week, except for the floor lampThe wrong couch was ultimately ordered and delivered so I went back to the store after the delivery to correctThey give me another delivery date and come to pick up the wrong couch but do not have the correct one on the truckThe delivery men and I call the store and they give me a truck number and confirm my replacement couch was on the way - even said we can see they just finished the previous delivery so I let the wrong couch leave on the truckNo other delivery cameI called the store and the after several days and phone calls finally was told by my salesman that the couch wasn't available until after Memorial Day (this was March 31)I told him I wanted to return both sofas and he called me back at 8:that night to confirmHowever, it appears that he only set one up for r

I have no couch and no moneyThey can't seem to process a returnI've been called to the store different times and still no refund
Worst experience of my lifeFirst couch was delivered with no problemsAfter a day, I noticed that the couch fabric was torn along the backI called customer care and they made it quick and easy - my exchange was processed in a few daysThe delivery guy to do the exchange came into my apartment and immediately started complaining about the stairsHe removed my couch and threw it down the stairs because he didn't want to carry itAfter an hour in a half, he said that he couldn't deliver the new couch because it was too heavy for himDealing with the store was miserable and we decided to get a refundTHATS an even worse experienceAfter being called to the store different times, I STILL don't have my moneyThey have no clue how to operate their store, no clue how to solve problemsCompletely incompetent
Order was placed in XXX-XXX-XXXX

ON 12/18/CALLED TO HAVE EXTENDED WARRANTY REMOVED AND IT'S BEEN TWO MONTHS AND NO RESPONSE
ON 12/8/CALLED ROOMS TO GO EXTENDED WARRANTY (CORPORATE OFFICE) AND SPOKE TO VICTOR AND ADVISE HIM THAT I DID NOT WANT THE EXTENDED WARRANTY, TO PLEASE REMOVE IT FROM THE ACCOUNT, I NEVER ORDERED ITHE ADVISED ME THAT NORMA THE ADMINISTRATOR WILL CALL ME WITHIN HOURS TO HAVE IT REMOVEDIT TOOK HER OVER A MONTH TO FINALLY CALL ME AND SAID SHE WOULD TAKE CARE OF ITTODAY I CALLED SPOKE TO DANIEL AND THE EXTENDED WARRANTY IS STILL ON THE ACCOUNT AND IT HAS NOT BEEN REMOVEDIT'S BEEN MONTHS ALREADY, HE SAID I COULD SPEAK TO A SUPERVISOR, AND THAT HE WOULD BE A MESSAGE FOR LISA (SUPERVISOR) OR NORMA TO CALL ME BACKAND THAT THERE WAS NOTHING ELSE HE CAN DO

They don't honor their warrantiesCustomer service is non existentOnce they have your money, all aspects of service stops

I am requesting a refund for a tv console that was delivered to me damaged
I purchased a tv console on 12/26/for $The SKU number is XXXXXXXXThe console was delivered the 2nd week of Jan but it was damagedI contacted the customer service department immediatelyI received a call from Norma Smith a week later who requested a picture of the damaged product(because it was a direct vender) and proof of purchaseI provided the requested information on 1/31/ I have yet to hear back from her or the storeThe company needs to take accountability for selling the merchandiseI purchased the tv console in the Rooms to Go location

REFUND DELAY
I entered the store on Sat 11/purchased a Sofa and attempted to purchase a coffee table set that I was informed would be new out of the boxWhen the warehouse personnel bought the tables out they were the display off the floor set that I sawI declined the merchandise at their loading dock since it wasn't what I agreed to purchaseAlthough I paid via DEBIT card using my pin# I was told I had to receive my refund from their Corporate, FL locationI was given the timeline of 7-business daysToday is 11/I still haven't received my refund checkI called today and was told that it could now take up to days to get the check now
I WANT MY MONEY BACK IMMEDIATELY SO THAT I CAN PART WAYS WITH THIS COMPANY FOR GOOD!!!

The color from the leather is rubbing off after years of light use
The Cindy Crawford Home Van Buren Burgundy Pc Leather Sectional was purchased April The stain on the leather is rubbing off This recliner has very light use We bought year warranty to avoid problems but now I am told it does cover this Purchasing a high end product you expect more then years of light use We have other leather products with over years of heavy use and no loss of colorI have pictures to show the damages The quality of this leather is completely unacceptable

Store manager Bill was extremely unprofessional and rudeBasically called us dumb and hung up the phone
Date: 4/4/
The manager, Bill, was completely unapologetic and called us dumb and blamed us for scheduling a delivery todayI've read many reviews about this man and his rudenessOur scheduled delivery never arrived and was told to reschedule for tomorrow

I purchased power lift chairs to be delivered on 5/12/ They finally tried to deliver on 5/13/- but they were the wrong chairs
Starting on 5/12/I received several phone calls about the truck being stuck in a ditch My chairs would be late, then my chairs weren't coming, then they were coming on 5/13/ On 5/13/I got more calls, the chairs had to be transferred from one truck to another, they had more deliveries to make than they realized, always another excuse When the guys finally arrived on 5/13/and tried to bring the chairs in, they were not the style I had ordered and they were not the right color I assume they got confused with all the loading and unloading of the trucksI refused delivery I tried calling customer service and all she would tell me that the delivery service marked them as delivered Order number XXXXXXXXPurchased on 5/6/and promised delivery on 5/12/ I paid with my Chase Visa, $which include delivery and setup, along

I ordered a Bed and side dressers, paid in full, they were supposed to deliver on a certain date, they never showed up and now I have to wait a month
Bought 1/27/
Original order#XXXXXXXX & del date 3/13/
new order#XXXXXXXX & Del 4/12/
I am so disappointed in Rooms To Go, My delivery (that I had already waited over a month for), was supposed to be delivered on Tuesday March 13th, they called me on Sunday and told me that my delivery would be between 7am and 1pm
I took the day off to make sure I was there to have the bed delivered
At about 12pm, I received a call that the delivery would be delayed until between 1pm and 5pm, I told the dispatcher that I had to go to work at 5pm could they please make sure that it arrived before 5pm, he put me on hold and then came back and told me that would be fine and that would call just before delivery
At 3:30pm I called because I had not heard anything, at that time they told me that the driver had more stops before meI

The only reason they are getting a one star is because it does not have any ZERO'S
If I were you I would not spend my hard earned money in this so call ripoff furniture store
I purchased a bunk bed that is not even a year old yet and I have been having issues with itThe wood is chipping off in many places and the foot of the bed is breaking
I have been going back and forth with customer service for a few weeks nowThey finally sent out a technician and he barely looked at my bedHe was not even here for minutes
But you know what these people at customer service told me?? That the problem is scratch and dent from which I causedAfter I sent pictures of the chipping and breaking defective item, they told me it's scratch and dent
I paid over $for this bunk bed and took very expensive warranty just in case anything happenedYou know they tell me that the problem is not covered??
OMG!!!! it is the worst thing to deal with Rooms to go customer service
I have bought all my furniture from this store and it is so horrible how they treat their loyal customersI no longer want to be a customer
Do you believe the technician saw all this with the wood broken and sinking in and he said that my bed was safe??
Someone by the name of Tammy reached out to me when I left the above review on the websiteShe asked me to send an email to tellus@roomstogo which I didYou know what she told meShe is standing with the technician and that when they delivered my bed it was perfectWHICH IS A LIE!!! When my bed was delivered one of the boards was broken and you know the delivery guy just threw the mattress on top of the broken boardI only noticed it because I had to remove the mattress to put the sheets onThat alone should tell you about the quality of customer service
She only pretended to reach out to me because she wanted to show other customers that they were trying to help meYou know what else she did? she blocked my email from send any more emails to the complaint website and they erased my comment onlineWhen I go to the website now it says ACCESS DENIED!!! You see how devious they arePeople have a right to know how terrible the quality of there furniture is and even though you purchase warranty they do not honor it
I am still with my broken bedI don't know what else to doIt is still under the year manufactured warranty but they refuse to change the partsThey wont allow me to cancel my warranty because why have warranty if I can't use it

I ordered a bedroom set and one of the furniture didn't come with all the piecesI needed to wait weeks for technicianThey came in on the scheduled datePhone call didn't go through and they left within minutesI had to reschedule againCostumer service is awfulNever again will be buying in rooms to go

Repeated problems with furniture bought less than year ago, now mold found inside the night stands
Arm on the couch has been worked on different times, each time they put in screws, the second time the service person said that it was wear and tear that the arm was coming offAfter the first time the couch was worked on the rocker love seat started grinding and we found a rip in the mattress padWe called for service on all Same service person came out and stated that someone will contact usWeeks later, we called Rooms to go and they said that they had to order a piece for the love seat (which they had not done yet), the pad was "burnt" not ripped and the couch was a result of wear and tearWe highly disagreed and they sent another service person out, after the part was deliveredHe came out and repaired (again) the arm of the couch, did something to the love seat that fixed it without using the part that they said had to be ordered and took pictures of the

Within months of delivery, chair began showing defects
Cushion hung over frame by inches Called customer service and was told it would align better after broken in Within two months, chair was fraying and bottom cushion was sagging all the way to bottom of couch On April 23rd, a repairman visited to look at chair He took pictures and sarcastically offered to cut frayed portions off of chairI received call from RtoGo and told it was wear/tear even though the chair was only a few months oldIn June, the left arm of the chair sagged inward Another technician came out in July Again I was told it was wear/tear I asked to speak to a manager and was told I could not