Rooms To Go

Bad quality sofa and horrible exchange and return policies
I purchased a sectional, and after a couple of months the sofa was sagging (sinking or bulging downward under weight or pressure or through lack of strength) and the cushions were moving forward all the timeI've been dealing with this situation for almost a month and in order to get an exchange or store credit to get another sofa; I've talked to more than people,CC managers,floor sales associates, technician and now one more tech that needs to check the sofa againI have spent thousands of dollars in ROOMS TO GO and this is my first complain, and it seems like a never ending nightmareBesides having ridiculous appointment dates and times, they said that they will do an exchange of the same sofa when I DO NOT WANT THE SAME SOFAI am even willing to pay extra for a better quality sofa, and they still don't careI am still paying monthly for a product that I cant even use, because when I have visitors I have to si

SECOND SOFA PURCHASED FROM THEM IN THE LAST YEARS AND ITS DAMAGED ASWELL AS THE FIRST ONE ASKED FOR ANOTHER REPLACEMENT OR MONEY BACK AND DENIED
I went into the Dallas Preston Rdlocation to inquire about my sofa cushions being flat and asking how was I suppose to refill them I was told by the Store sales guy that I wasn't the first person to come in with the same complaintThat the I also would be expererincing some cracking and peeling in the future I explained I don't have small kids and it just myself and another person in the home He said its just the fabric of the the furniture and I had no control over that I explained to him that I had another set with peeling issues and I had it returned for the one I have now..he continued to express how I should file another claim with Rooms to Go and have them replace it as well I called the Customer Svc number speaking with Ebon* to explain my situation making them aware that the sofa cushions are attached and only can be

Approximately two months ago furniture was delivered and the personnel damaged a wall in my house
I have waited for the complete bedroom set for approximately one month before having it all delivered to me During the delivery that occurred over two months ago, the personnel damaged a wall in my homeI have contacted the customer service line numerous times with no resolve The last person I spoke with was allegedly a manger and she almost acted like I needed to understand that the contractor assigned to my case was in the hospitalI am not a hundred percent sure but most reputable businesses have more than one contractor to take care of issuesI do not see why I have had to put up with damage the my home for this long with no customer service representative to help meIf this problem is not resolved soon I will contact my military legal department to discuss my options

Failed to deliver undamaged product after three attempts; CS unhelpful in resolving issue
I will keep the item, but it's basically a used couch at this pointI want to be refunded for 50% of the purchase price and the additional leather protection I paid for which evidently is worthless; ($850/2) + $= $It's complete BS for them to actually profit off selling me a damaged product, failing to provide an undamaged product with two additional deliveries and expect me to take multiple days off work and go without furniture so they can repair the damage

To Whom It May Concern, This is my first purchase from "Rooms to Go" and I am highly disappointed The customer service is unacceptable At this time in age all companies primarly have a window when making delivery They will give you consistently a hour blockAs busy as families are now not to have that customer service available from one of the largest furniture company in business is unacceptable At this point they advise you that you have to be available all day Who can do this in this day and time Rooms to Go needs to catch up with todayI would be willing to pay more for that service but its not even available"They have all day delivery" no window slotsUnacceptalbe in this day and time as people are very busy and they will lose moneys if they have to stay at home and wait all day for a delivery at least give us that opportunity to have that time even if we have to pay more

Dining room chair stain
I purchased a dinning room set on 09/with insurance for the chairs,the seller say if any stains that get on the chais I can't get it off just call they will send there guy to take care of it and if still not good then they will ship you new chair, souls great rightAfter I use my chais for couple months I have stains on the chair so I clean them with the solution that they give it to me the stains got lighter,I been do that for couple time and after a year the solution not working anymore the stains getting bad so I call the customer service in 04/file a claim, they send some one out, the guy come take a look the chairs for a minute take couple picture and left, week later I got a call from them and the lady say we can't do nothing about your stains on your chairs you have to hire professional funiture cleaner to clean it and you have to pay for it after that we send our guy out to put on the protection coat againWhat in the word why do I buy th

On April 13, I purchased a bed from Rooms to GoI purchased this bed for a disabled personAs of today, the bed has not been set up
I purchased the bed over a month agoThe delivery people delivered the wrong headboard on the first date, 04/29/So, we had to take another delivery dateOn 04/28/17, my sister took the day off work to go wait on the delivery and was told to call a specific number to let them know when she was in placeShe did thisShe waited a few hours and they called her and told her that they were miles away and weren't comingThird attempt was on 05/13/The delivery people came out with the correct headboard and told the disabled lady living there that they didn't have the screwThey leftI called the customer service people for the 25th time since purchasing this bed on 04/13/and to date, it still is not set upI was told that they would get the bed kit sent to the house and they didI was told to call in once it arrived (yesterday)

I order a set for my living room set, upon delivery I received a broken sofa,a lamp was missing and upon reaching out to the store they were rude
I recently moved to Florida and have family visiting on 12/I decide to go rooms to go to buy furniture.I bought my sofa on nov24, my furniture was set to be deliver on dec When my order was delivered one of the sofa came broken, the delivery people took the broken sofa backIf receiving a broken sofa wasn't bad enough I was missing a lampI called rooms to go to try to fix the issue and the were so dismissive when it came to what happenedAt one point I was told I should have accepted the broken sofa and then I should of callThe guy I talked to in the Brandon Florida location was rude and made it seem it was my faultI called the customer service line, let them know that I had people coming to my home to visit for the weekend if there was anything they could do for THEIR mistakeThe young lady came back to tell me that they c

Offered me fresh start program if amount was paid and just found out they took me out the program or never gave it to menformation and no solu
I got behind on my furniture with rooms to go last ear following my surgery in MayI then loss my job in October and informed Amanda of my issues with paying my full bill at the momentshe later offered me into a fresh start program, if I paid by the end of the year I could be apart of itI went into the store and paid and told her I would get the rest from my momWhen I made the final payment I was told I would have a fresh start as if I'm not behind on my paymentsI spoke to someone in January regarding my balance and she informed me it hasn't changed since I started the fresh start programI also informed them I was currently dealing with repair issues from the hurricane causing me to live else where while my apartment is getting fixedIn February I was told I don't qualify for the fresh start program and

purchased sectional with force field protection, but wasn't donenow have stains and rooms to go won't honor guarantee
I purchased a sectional on 03/13/from David Hat store# My order# XXXXXXXXSku for sectional is XXXXXXXX & XXXXXXXX Paid $per section of couch ($119.98) for their force field protection, which I was told by David that if anything spills on it, it would just bead up and roll off I also purchased a chair at the same time with the same protection When all pieces were delivered, I checked to see if the protection was added The chair had a sticker located on the bottom indicating the protection had been added, and water I dropped on it did bead up and roll off I checked the sectional, and there was no sticker showing it was done, and the water I dropped on it just soaked in I called Rooms to go (RTG) to let them know the sectional was not treated They sent someone to my home a week or so later with a spray bottle of something that they

we bought furniture thinking it would last only had it for years very little use cover on furniture is cracking and peeling off
bought leather couch and love seat cover on these items are cracking and peeling off asked for replacement but was told warranty is not good after years

The store refuses to accept a return of a newly purchased item
On 11/13/we purchased over $in furniture Within said purchase, was a mattress cover that we did not want, but was recommended we purchase so we did When our furniture arrived on 11/23, we put the cover on the new mattress, only to find out that it changes the firmness of the mattressso we took it off as we did not like it We called the store to ask about how we could return the itemand they advised that they do not do returnsperiod
Obviously this is upsetting because we have a $item that we did not want to begin with Now no one can help us
In our opinion, they should refund our money for said cover, considering that we did not use it, and we did not want it to begin with
Bad businesswe are certainly disappointed

The feathers on the sofa are constantly pertruding and causing irritation to skin and very unconfortable
When we purchased the sectional it was comfortable and pleasing in the store while we were shoppingAfter a month and a half of waiting on furniture to be delivered and making payments with no furniture on handWe finally received our sectionalAfter a few weeks and as time goes on we are unable to relax or sit comfortably, due to all of the feathers that are constantly coming out, scratching and poking usWe consider this redicoulas since we paid a good deal for this furnitureWe thought since it was *** *** the quality would be a lot betterThe sectional is still new and we cannot even have our guest sit comfortableThis is not acceptable for the price we paid

Husband and I purchased a matching sofa/love seat from RTGWhen rearranged, bottom of sofa feet left red marks on carpet, but not love seat feet
The sofa/love seat set was purchased around Dec for our new house and delivered and arranged without incidentAround June/July 2015, my husband and I rearranged the furniture and found reddish stains in the shape of the sofa feet on our beige carpetWe immediately checked underneath the feet of the love seat and there were no stainsThe bottom of love seat feet were noticeably smooth, plastic-like sealedBut bottom of sofa feet were rough and left reddish stains on our hands when rubbedWe went to the Rooms To Go store where purchase was madeWe were told that we had to contact customer serviceAt first, customer service rep said they could not help usThen later we were told someone would call usAround November before the holiday, customer service called and an appointment was set for a RTG technician to come out in December

Products they sell are not reliable they tend to test on its time not even years of purchasing product
Products they sell are not reliable they tend to test on its time not even years of purchasing product

Damaged front yard during delivery
On January 30th Rooms to Go delivered furniture to my houseonce finished, the delivery guys decided not to back out of the driveway on to the street but to go thru the yardWell the truck became stuck and created a big messI went back to the store and was told that they could not do anything for me and that I needed to get a hold of customer serviceI went home and sent an email to the email address in the paperwork with pictures of the damageI did not hear back and a few days later I called Customer service and reported the damage again and was told someone would get back to meSince then I have called customer service about this times and twice gone back to the store and had conversations with the store manager who says he will contact someone in corporate and get back to meAs of 04/10/nobody from Rooms to Go has contacted me about this
I believe they use my phone number of XXX-XXX-XXXX as an account reference number

Manufacture Defective furniture-NOT leather, sold BONDED leather item-Refused to replace-Expecting customer to pay extra $
I purchased leather living room set - Cindy Crawford Gianna modelI had also purchased upholestry warrantyI don't remember exact dates but it was replaced once for damages that was not noticed during delivery After few months of usage, the leather top started flares up like BONDED LEATHER
- The last replacement request was made around mid of Decemeber
- The product was backordered to be delivered on Feb
- On 21st, while unloading the items, center console was badly damaged
- The delivery guys insisted that another delivery attempt will be made and they cannot deliver other sofa and other pieces
- After a week or two, I called back asking for status, customer service told me that they cannot exchange anymore but I have to buy another item and pay the price difference+warranty again+delivery
Here are my questions:
Why am I asked to spend

I purchased a child's mattress on Nov15, with a year warranty I also purchased a mattress cover that was not effective
I purchased a mattress for my year old daughter on November 15, I was sold a mattress cover that I was told would guarantee that the mattress would not be affected by any bed wetting This was the case I called the Rooms To Go store in Fort Lauderdale, where the mattress was purchased from They created a case and forwarded the information to their customer service department An inspector came out from Rooms To Go to inspect the mattress and coverHe agreed that this should not have happened and that the mattress cover is supposed to guarantee that the mattress would not be damaged This is also what I was told when I purchased the product in November The salesperson, Lee P., convinced me to purchase the mattress cover at the same time I purchased the mattress MrPtold me that if there was ever an issue, to contact them I r

I *** brought life time mattress that's sinking and when I brought it they told me I had a life time warranty and now they are saying something di
I brought mattress and box spring from rooms to go in April of last year and the product is sinking and the price I paid for it is something different now they are trying to charge me out of the price I have to get another mattress with and want me to add money on to something I have already purchase I paid $for the product and now they are only trying to give me $to purchase another mattress when they should do a trade out on a life time warranty

leather pulled out of stitches
Purchased leather recliner 01/17/Account #XXXX XXXX XXXX XXXXProduct # affected is XXXXXXXXFiled claim for defect on 07/16/claim #XXXXXXTook off from work 07/27/so the tech could come and look at the defectWas informed rooms to go would contact me within business days with a decisionNever heard from themSo on 08/14/I called them and was told my claim was declinedThey claimed it as a tearNot sure how we could tear the leather that is on the underside of the footrestI've taken detailed pictures showing the stichtes and the leather that has pulled out of the stitchesOur purchase price for the living room set was $and an additional $for the month extended warrantyCurrently pay $150.00/month and owe just under $It is very difficult paying for something that is damaged and defective