Rooms To Go

I ordered furniture from Rooms To Go upon delivery my furniture was damaged customer service was rude and I was left with rejecting the furniture
I ordered furniture from Rooms To Go weeks ago from the location in Brentwood Tennessee after I completed my order the guy informed me the salesperson stated that my furniture will be delivered to me on a Wednesday between the hours of p.mand p.mI am going through that I work midnights and those hours may not work for me he informed me that those were the only days that the delivery guy could deliver the furniture for my particular area so yesterday which was October 3rd an hour before my delivery I stayed home from work so I called in I use my last sick day to receive my furniture when the delivery guy brought my furniture in the really on my bed was cracked and scratched the dresser the whole back panel was disconnected and tore up from the screws when they brought up my couches my loveseat had a rip in the armrest the left side

Dining Room Chairs that Don't Withstand Use
Purchased entire Sofia Vergara Savona Cherry and Ivory Rectangle Dining Room Set October 15, to include table, six side chairs and buffetOrder #XXXXXXXX Payment amount for six chairs $Payment method credit account with Rooms to GoNot finished paying and the chairs look a mess after light use as the fabric that I was told was leather is actually something called UltraHyde fabricAsked the sales person numerous questions regarding what the chairs were made out of and the durability of the table and buffet as the color of the set dining set was Ivory and I figured it was coated wood or resin of some type He informed me that the set on the showroom floor had been there for over a year and it was still in good condition and that the furniture was durable We are in our 50's and do not have children or grandchildren We rarely use the dining set to eat dinner as we have eat in kitchen and we only for use the dining

Damaged chair was deliveredStore was to exchange chair by March 6, now they have called and said delivery has been delayed until March
On Jan1, I purchased a chair from Rooms to Go at *** SCooper in Arlington, TX It was delivered Jan24, and was damaged upon delivery The drivers did not speak English so insisted I keep it and call customer service the following Monday I reported it to the salesperson that afternoon and then called customer service on Monday They told me the chair would be on backorder until March and now they have called and said due to problems with the manufacturer it will be at least March 19th At this point I told them I would just like my money refunded to my credit card and for them to come get the damaged chair They just informed me they will not refund my money and that I will just have to wait for a chair to become available I think this is wrong because it is charged on my credit card I have tried to work something

online order can't be delivered when I am home they can't change so I cancelled order, they will not refund my $delivery fee
I ordered a sofa online this past Sunday March 13thIt gave me delivery date as Friday but no time, I did write in the comment section must be after 3: I work and can't leave until 2: Today I get a text confirming my delivery day as Friday but the time is to After I get off work I call their customer service number and speak to Kaitlan, she informs me the ONLY day they deliver to my area is on Friday and always 10- After explaining I had no option due to my job about the time and the fact I just moved to Brunswick and don't have any friends or family that can take delivery I ask her to cancel the order So far I'm frustrated but not upset Then we begin to speak about my refund of the delivery fee and taxes She says they will refund the taxes but not the delivery fee because they have a time policy of hours I explain to her tha

My delivery keeps getting delayed and pushed back
I visited this local store location 1/29/to purchase item XXXXXXXP and two additional chairs (XXXXXXXX)This item was not on display in this or ANY store for us to see in personWe agreed to purchase anyway after the salesmen stated he would authorized an ability to return within hours after delivery if we got it and didn't like it
We were told that we would have a delivery date of 3/11/We were quite upset at the fact that this order would take so long to deliver but really think we'd like this table and went ahead and purchased it on 1/29/for a 3/11/(or sooner) delivery
On 3/10/17, I got a call from someone at the "warehouse" stating there was an issue with the manufacturer and the oder will be delayed until 5/10/I was told that if we picked a different item, we could get a dollar discount, however, I didn't want a different product, I wanted this specific item still
I called the store 3/10/after

On 7/5/17, I placed an online Internet order via Order #XXXXXXXXI for a Sofia Vergara Paris Silver Pc Dining Room (SKU: XXXXXXXP) with an extra side chair (online promotion) On 10/19/at 4:p.m., I called Rooms to Go's customer service line to report the weak table polish or sealant due to recurrent scratches on top of the table surface The male represents asked me to email pictures to ***@roomstogo.com, and so I did the same day at 8:p.m Since I did not receive a reply from the agent, I call RTG back on 10/20/at 2:p.mand a female rep checked the notes yet confirming receipt of my tablet pics I received a call from RGS rep on 10/20/at 3:p.madvising me that a technician will come out to my home to inspect the damaged area of my table The first appoint was scheduled on my surgery date but rescheduled for 11/8/between 10:a.m- 2:p.m The technician arrived at my home around 11:a.mto inspect my table; he captured pics and said that s

they came out and delivered with the wrong parts for the bed times and my wife and I missed days off work waiting for them, then after I said we wanted our money back, their MGR (MATT) said I wasn't getting any back, I detested that I was and that I was bringing their set back because he wanted to come get it in another 2wksthen he told me if I did they would throw it in the dumpster and I would still be liable for itbut after I went up there he claimed he didn't say that on the phone and scheduled me a week later for PUThese people don't need stars, they need middle fingers and i'll never buy a lamp from them and you shouldn't either

No Courtesy on the business' part at all, no courtesy call, quick to get out of delivering productthe worst furniture experience
I was never given a courtesy call on a delivery timei was only informed once the the delivery was in front of my homeand they left after mins when I was able to speed home in minsno courtesy or care on the business' part

Living room chairs shot sparks at my daughterR2G unresponsive to returning
I bought a living room set from Rooms to Go that included electric chairs(placed in the room by Rooms to Go)We loved the set, however, they shot sparks out of a cord while my month old was playing in front of itI immediately called Rooms to Go to report the issue and have someone dispatched to my homeThey dispatched someone and confirmed that this was a fire/safety issue and stated we could return them with no fees and get something without electric reclinersWe went to R2G and found a couch(non-electric) which was much less than the ones we currently haveThey first said they would not comp the difference(even for store credit) and stated I would be charged another delivery feeThis is after my daughter was almost severely injured by the chairs
Let me be clear, we loved the couches and don't want to get rid of them, we HAVE to get rid of them now due to faulty craftsmanship by the manufacture

Truck damaged roadway, and broke water pipe in yardRoomstogo refuses to fix or reimburse for damages to our property
We notified rooms to go in advance they would need a smaller truck for our long drivewayWhen leaving our home, truck drove off of our driveway and days later I noticed a slow water leak directly below where the tires went off the driveway, meaning the truck caused the leakAdditionally, truck got stuck due to poor driving and we had to tow them out to get unstuckRoad is now damaged in front of our houseI have called Roomstogo customer service numerous times and spoken with the delivery company and they say they have a "policy" that all damage must be reported within hoursBut, it was impossible for me to see the pipe damage because it was several feet underground and took days before it was even noticeableI've called numerous times to work with them and they keep telling me about the hour policy and say they will do NOTHING for meThis supposed pol

GIFT CARD ACTIVATION
AN ORDER WAS PLACED ON MEMORIAL DAY FOR A SECTIONAL, SIDE TABLE, LAMP TV STAND AND A TVWHEN PLACING THE ORDER I WAS ADVISED THAT ONE PIECE WOULD BE DELIVERED ON JUNE AND THE OTHER PIECES WOULD NOT BE ABLE TO BE DELIVERED UNTIL JULY 15THTHERE WAS A SALE THAT WHEN PURCHASING THE FURNITURE IT WOULD INCLUDE A 65' TVA GIFT CARD WAS PROVIDED AND THE SALES MAN ADVISED THAT AFTER THE FIRST ORDER WAS DELIVERED THE GIFT CARD FOR THE TV WOULD BE ACTIVATED WITHIN DAYSI WENT TO GET THE TV AND WAS ADVISED THAT THE CARD HAD NOT BEEN ACTIVATEDWHEN CONTACTING ROOMS TO GO THE SALES MAN STATED THAT HE ACCIDENTALLY ADDED THE GIFT CARD TO THE WRONG ORDER (ORDER THAT WOULD NOT BE DELIVERED UNTIL JULY 15/16) AND HE WOULD HAVE TO CONTACT HIS MANAGER FOR APPROVAL TO SEE ABOUT CHANGING ITAFTER A FEW DAYS OF NO RESPONSE I WENT TO THE LOCATION AND SPOKE WITH AN EMPLOYEE WHO STATED THAT NO MANAGER WAS AVAILABLE BUT THEY WOULD HAVE SOMEONE CONTACT MEA MANGER DID FOLLOW UP WIT

I went in to this RTG store a few weeks back to look at bedsI do not need the bed until early August but was told by the sales lady that I should buy it and let them hold it until I need itI asked about what if there is a problem or a change and she explicitly told me they would take care of it or offer a refundI asked for a refund yesterday and now they say that since it is more than hours, they will only offer store credit and deduct a 20% restocking feeThey have never delivered anything to me to restockThe store manager was very rude and arrogant when we spoke about thisPlease help me
Product_Or_Service: Loden Gray Pc King Upholstered Bed with Drawer

My order included "Set up" SET UP was NOT DONE!
My Online order XXXXXXXXX,delivery was made on Thursday,January 12, Upon deliver the drivers NEVER Set up the oder and remove all materialsRather they placed th order and materials on the 1st floorI contacted cutomer services and spoke with Becky and annouced my anger and the only response was "I will reach out to a superviser" Then I called again and spoke with Whitney and same resposne per Becky notesWell as of today Sunday, January 15, - NO supervisor called!
I had to request my family to assist in putting all merchandise together - which had taken hours! I paid for this service! I want delivery charges $and sales taxes $a grand total of reinburstment $

The website advertises one price then tells you in it not available in my region When you change the zip code it then is available but for $more
I was at the Brentwood TN store this weekend where my girlfriend purchased a new living room set While there I noticed the Patrick Desk and Chair I was quite interested in it, but had to make sure it would fit in the spot I was planning on placing it Having decided to go ahead and order it this morning, I went to your website to order it (http://www.roomstogo.com/product/Computer-Cabinets/Patrick-Desk-and-Chair/XXXXX...⇄ much to my pleasant surprise the price was $on Sale not as I had seen at the store So I commence to place my order and upon entering my information I am told not available in my region I poked around, noticed the zip code was a Dallas Zip code, as our Internet runs through our Corporate Office in Addison, so I changed it to mine XXXXX, that solved that issue, but it also raised the price back to

The customer service representatives and the store salesperson that sold me the table were rude, apathetic, unapologetic when assisting me
I purchased a cocktail table on Friday, November 24, I was told by the salesperson, Camille, that the table was on back order and would not be available for delivery until January 27, I was not happy with this, but after months of looking for a cocktail table that I liked, my fiance and I chose to purchase it and wait for its arrivalOn Friday, January 19, at 12:PM, I received a text message stating "This is Rooms To Go confirming your delivery on 01/27/of order XXXXXXXDO NOT RESPONDFor service, please call us at X-XXX-XXX-XXXX." I received the same message on January 25th stating they'd arrive between 2-PMWhen the delivery day came, I left an appointment that I was at to make sure I was at home at My fiance came home at approximately 3:PM and continued waiting for the delivery truckWhen PM came and the

Delivery team not was very rude, vulgar, they were also threateningThey left a huge mess in my house as well as a mess in the front yard
Again, The delivery team not was very rude, vulgar, they were treatingThey left a huge mess inside my house as well as outside in the street and the damage to the tableIt got worse when I tried to complain at the store level regarding how I was treated and the damage to the table, they did not careThe store manager would not even talk to meCustomer service were also useless

correct and assembled furniture and not damaged furniture
My wife and I came to your store Baybrook SHOWROOM store,GULF FREEWAY, FREINDSWOOD, TX in the Houston Texas Market to look at bar stoolsWe ended up purchasing not only a set of barstools but an entire bedroom set, around $in total purchase, took advantage of your year no interest deal during the week of LABOR DAY weekend, Saturday the 25th of AugustIt is now September 20th, almost days since we purchasedPaid your little deposit along with the delivery and set up feesWe did not go to any of the other plus other furniture stores in the city of million plus residence of the Houston metropolitan areaStores that would have gladly accepted our purchase and here is the important part, WOULD HAVE DELIVERED THE CORRECT FURNITURE AND BEEN ABLE TO ASSEMBLE THE CORRECT FURNITURE THAT THEY DELIVERED WITH ALL THE PARTS NEEDED THE FIRST TIME
So here is the history, came to Baybrook store on August

We purchased a TV console weeks agoWe have had deliveries and have received damaged property each time
We went into the store to purchase a TV consoleWe waited a week to receive the first console that arrived cracked, the back coming off, and no screws to attach the legsI called customer service to complain and was told there was nothing that could be done other than order another console and it would take another week to receive and nothing could be done to expedite getting another one considering we had gotten rid of our old consoleAnd the customer service representative told us there was nothing that could be done to file a complaintI rescheduled for another console to arrive and also called the store on Glenwood Avenue and spoke with AmberShe apologized and stated she would look into it and give us a call to try and fix the problemThis never happenedThe 2nd console arrived to my home this morning again NO
SCREWS TO ATTACH THE LEGSThe delivery men asked if

Refused to give hour delivery window
I bought furniture in good faith that I would get a hour delivery window as my job requires me to be in and out of the house The policy of the store is I would receive a hour delivery window with in hours of delivery I called with hours to go and they wouldn't give me a time Their customer service department is very poor with no regard to the customer When you speak to them all they can say is sorry They do not care that you are inconvenienced to have to wait all day for a delivery with their "whatever" attitudeWhen I asked for compensation for my time their answer was "you paid for delivery and that is what you are getting so you have to wait" What a poor way to do business This will be my last dealing with Rooms to go

customer service is terribleI purchased a chest for $to taxes and deliveryI reviewed the chest is was cheaply madeHad I been told the truth about the quality of the chest before purchase , I would have left it with themYou could see through the chest and inside the drawers with the drawers closed, bottom was not level and the back was warped.Truthfully it shouldn't have been priced over $Beautiful piece to look at, but quality wise they could have done better and should not have accepted poorly made merchandise for the price of resaleI waiting on chest to be picked so I can get my money backWhy do I have to wait 15- days to get my moneyIt didn't take them minutes to take my $It's not right to be pushed around for over days