Rooms To Go

Missed the delivery dateCalled days later to rescheduleMust wait seven more days for delivery
On February 8, I purchased some furniture from the Rooms To Go furniture store in Montgomery, AlabamaI am in the process of relocating to Montgomery for workI explained to my sales person, Judy Athat I was leaving for Germany on Monday February 12, I would be gone for two weeksJudy informed me no problemThe delivery date was set for Valentines dayThe instructions were noted to contact the apartment manager DarleneDarlene would open the doorDarlene's name and phone number were noted in the delivery instructionsI returned from Germany over the weekendToday just before lunch Judy calls me and informs me that I missed my delivery dateI reminded Judy of the arrangement and then she remembered the detailsI'll call you right back, Judy tells meSo I drove over to Rooms To Go at lunch today to speak with Judy in personJudy pointed me at Chandrea Fthe Ma

Multiple problems with this deliveryFrequent and long time customer hereWill not shop here any longer after this incident
I have spent a lot of money and been a loyal customer for a long timeI spent about $and bought a lot of furniture recentlyI scheduled a deliveryWhen they came out I was told the wrong color pier shelves came inEverything else was delivered except the shelvesThe dining room told was chippedThe console for the entertainment center was chipped as wellThe new shelves in the correct color were on back orderFinally I was called to schedule delivery for the shelvesThe window was 11am to 3pmI took time off of work for thisAbout I got a call to let me know they wouldn't make their window and didnt know exactly when they would comeI had other plans so I rescheduled for 12/for 1pm to 5pmAgain taking another day off of workThe guy showed and dropped off the shelvesHe did not come inside to assemble themJust left them at the door

I've had several different delivery dates and times and I still don't have my mirror after weeks
On February 24, 2018, I purchased a $Mirror Panel - White 44' Round SKU # XXXXXXXX; Order #XXXXXXXX from Rooms To Go in Dunn, NCTo be delivered to my home on March 27th, yes weeks later was the soonest that it could be delivered and yes it was in stock at the timeI was told that I would be contacted a few days before hand; and I received automated calls saying that the delivery would be between am - 1pmAt 1pm when no one arrived I contacted the store and spoke with the manager who had no apologies and only wanted to argue about the fact that the time frame was only a window not an exact time and per the computer someone had called me to let me know they would be late, no one ever called me about being lateMy fathers funeral was at 2:30pm so I know I would have never agreed to waitThe manager transferred me to the customer service line because he said there wasn't

nonprofessional manangement, nonprofessional customer serviceSells person and Manager lie to yourefuse to call backunethical customer treatment
I have purchased a Queen Mattress Model: PosturPedic 25.April Order number XXXXXXXX by sales repSed ***
After a few months the mattress started sinking and effecting my back and hips painfullyRooms to go send a inspector, the inspector affirmed the drastic change and defect of the mattress
On January I visit Rooms to go to search for a new mattress that will suit my previous mattressRooms to go was not able to offer me the same mattress, cause it was discontinued.All Other mattresses that Rooms to go offered to me as a even re exchange were lower in value or lower in quaility I was forced to purchase a new mattress which was more expensiv then the original one to have a comparable qualityWithin Hours of January I have canceled on Sunday around 5pm the Order XXXXXXXX in person at rooms to go b

Particular style of couch is defective (as has been confirmed by RTG service men 2x), but RTG refuses to issue refund, offering same defective couch
Order Number: XXXXXXXX
Purchase Date: 03/24/
Sku: XXXXXXXX - Sofa-teal (03/28/2015)
I purchased the Chicago Mermaid Sofa (sku: XXXXXXXX) on March 28, Within four months, the sofa broke and was replaced(The design lacks a middle support bar making it susceptible to breaks - which is something that was confirmed to me via the delivery men who replaced it.) A few months later, the second sofa that was delivered to us broke in the same manner (lacking the middle support, which is a design flaw.) A repair man was sent out via Rooms to Go and he confirmed that the sofa couldn't be fixed and the issue was a design flaw - and that someone would contact us within a few days so that we could just get a refund on the sofa rather than have it replaced yet againWe were told by several customer service reps that we would be able to

Rooms to Go delivery fee and service
We have purchased furniture from Rooms to Go a couple of times in the pastThis time we went there to buy furniture for my daughter and son-in-law who had damage in their home due to Hurricane Harvey and had no insuranceThey had spent their savings getting the house repaired, so we wanted to help get much needed furniture for their homeFirst they found a bedroom set at the Katy location and then in the next 5-days, found a living room set (in the Friendswood location)We asked the salesperson if the items could be delivered together and if we could pay delivery fee of $We were told they could not waive the fee on the second purchase but could give us a reduced fee of $and the two purchases could be delivered on the same date (as we chose a future date) Then we decided that we needed to put the first purchase on our Rooms to Go credit account(as we did for the 2nd purchase) and cancelled the cash paymentWe were told that th

Delivered another Damaged Product after Two Attempts
Unfortunately, our delivery experience has been very unpleasant! We ordered two very lovely Gray Servers from the online storePayment was accepted immediately and without delayHowever, it appears once the money is received that's the end of "good" customer supportWe ordered our two Servers on Jan 6, and picked them up from the warehouse as scheduledWe were not informed nor asked to inspect the product prior to receiving it at the warehouseThere was no area for this type of customer activity on site anywayAfter bringing them home and opening them, one of them was damagedThe neither box had any visible clues that the product(s) was damaged on the insideOnce we noticed the damage to one of the Servers, we sent an email to customer support along with a photo of the damageIn addition, we called them to set up a new deliveryWe waited another week to receive our productIt was damaged as wellUNACCEPTABLE for a c

I bought bedroom sets on 03/25/2017, it was not delivered for almost a month due to out of stock items When I did have it delivered, a few weeks l
When I called back, I spoke to Oscar Rand told him that I needed to exchange one of my mattresses Told him I wanted to switch my twin mattress for the same brand and type I had for my full Mattress He said I had to call after the 28th, needed to be a full days after my delivery and it would be a charge to switch plus the difference between the mattresses Said that's fine I have called several times after the 28th, and was told I had to speak to Oscar I work Retail too, my schedules seemed to never line up to his Called today, spoke to a man who said after talking to his manager, they cannot help me because it has been months Plus Oscar no longer works for the company Explained the situation, stated that Oscar said he was putting notes in the system He said that he could not help me I bought bedroom set

Poor Quality and Dishonest disclosure at purchase
Purchased a double recliner Sofa years ago for $ Was told leather wherever touches body EG: Seats, Armrest and back rest of sofa
After years Sofa started to crack and peel very thin vinyl (not Leather) on backrest and seat areas(looks horrible)
I called Rooms to Go, asked if they repaired their furniture was told NO
(DO NOT BUY ROOMS TO GO FURNITURE - POOR QUALITY)
Now have to pay to dispose of a very heavy piece of furniture less than years old
A Senior Citizen

We keep receiving defective furniture and keep refusing delivery based on quality issues Been going on over months RTG refuses to refund
We purchased an entire living room suit from RTG right at the beginning of the New Year's sale Leather reclining sofa and love seat as well as matching recliner We purchased end tables, coffee table and a TV console with bookcase piers We used the month interest free financing The leather has specks all over it Not natural defects in leather, but actual specks where it flakes off The bookcase piers have spots of missing stain and one has a huge black marking on the front where it looks like someone just tried to fill in a scratch with a marker The inlaid slate on the console is damaged and was noted on initial deliveryInitially, one of the end tables had an entire chunk of slate missing that was simply filled with putty to disguise We have worked with RTG on multiple re-deliveries and the furniture they send each time

I purchased sofa love seat, tables, chair 09/05/over $2,
my store warranty expired sept I was contacted to purchase an extended warrantyI paid $for this extended warrantyThe company called me during business hours therefore I was unable to speak in depth what was covering and not coveredI made a claim in Dec It was denied
The back cushion attached to the sofa's seam stitching is unraveling
2.One sofa cushion has major pilling issues
Another seat cushion's seam that holds the cover over the foam is unraveling

I was threatening on 4/11/at 10pm over the phone by salesman name Jason MThat "police will be call" if delivery driver did not get paid
I *** *** and my husband Greg went to Rooms to Go Sunday April 8th at 5pm, we were able to close out on sale with the help of the salesman name Jason Mwith a total of $8,We purchase sets of living rooms and table with stools in the kids sectionPaid 1630.00(order #XXXXXXXX &XXXXXXXX) with my BOA visa in one transaction then paid $418.00(order #XXXXXXXX) separately for the kid's table with same cardAnd financed the remainder with synchrony bank, which I did not receive a receipt forI was told to be home on 4/11/between 12pm to 4pmI was home all day waitingWell, at 3:46pm I received a call from XXX-XXX-XXXX the delivery person stating that my furniture will not get delivered until 4/12/and I had to tell them what time will work best for me.I responded, that the furniture was supposed to be delivered between 12p

Poor quality furniture they do not stand behind
I purchased a set of couches last summer from the Kennesaw location for our newly purchased homeabout a year later, the couches started to feel uncomfortable to sit on, made noises, sagged in the center, fabric issuesI pushed off calling the store b/c life happens and that wasn't the biggest thing on my mind as dealing with a new home and things breaking was more importantI finally got around to calling customer service even though it was a few months out of the warranty period to get some help and couches should not fall apart in a little over a year and not for what we paid for them which is irrelevantCustomer service rep understood this issue and got approval to make an exception to cover the issue and would send someone out to do soWell the only thing the service person did was take external photos of the couch and left this past mondayI get a call today and was advised they will now not help me and they're closing my cl

Company is not honoring the year warranty for manufacturer defect
I purchased a sectional in September of from Rooms To Go, starting in the beginning of the year we noticed problems with the couch We called February to file a complaint regarding the issues of:
Springs tearing into fabric
Fabric lining tearing from the frame
The back separating from the frame
Cushions Deformed
Springs no longer have support
The sectional is a two piece sectional and these issues are only happening with the couch section, not the chaise section We use both sides equally and the chaise side appears to be fine A technician was scheduled to repair the couch on March 2nd, he was unable to repair the couch and took pictures, evening pointing out other manufacturer defective issues He said we would receive a call in days
We received no call, on March 8th we called customer service and spoke with Sharon H.for about a hour explaining everything It was at that time we were

SOLD DEFECTIVE BONDED LEATHER RECLINER THAT IS NOW DISTEGRATING WITH PIECES OF CHAIR DROPPING ON FLOOR
RBonded leather Recliner purchased started peeling and showing small gray circles on back after years although very little use of chairIn past year chair .cust.service states I must spend equal to what I paid for purchase in order to get 50% store credit even though they sold defective furnitureCost of sale was $381.00.Order# XXXXXXX

Purchased a sectional sofa along with a table and lamp The lamp came broken so we asked for a replacement The replacement lamp was also delivered
Purchased a sectional sofa along with a table and lamp, order #XXXXXXXX Oct 6, The lamp came broken on Oct so we asked for a replacement The replacement lamp was also delivered broken on Oct 18, and parts were missing so we asked for a refund on Oct 19, Three weeks later and after plenty of phone calls and visits to the store we are still waiting for the $refund

With having my delivery date and time changed multiple timesAfter a month I was unable to receive a complete order on my bedroom and living room set
I ordered a bedroom suite September 13thMy delivery date was set for September 27th, but because the chest was on back order I was told I would not receive it until October 10thAfter asking for a refund I was told it could take up to weeks and was given a $credit to not cancel my orderLast week on October 5th I went in and purchased a living room suiteMy delivery date was set for October 9thThe living room set came before the bedroom set, but the wrong piece was sent for the cocktail table which I'm now having to wait onToday on the 10th my bedroom set was scheduled to come between 1-PMAround 2:00PM I got a call that the driver was running behind and my time was changed 5-8PMMy order arrived after 8:also having the wrong parts

I have bought a lot of furniture from rooms to goI purchase a table and chairs along with a chest from rooms to go for They arrive today 12-20-and three chairs are crackedDriver says just call in he can't take them backThey told me to go get chairs from from brookshire if I want them before ChristmasSo long storey short I will not have a table and chairs for Christmas as I told them to just come pick up the broken filurniture as they will not accommodate me to help in time for Christmas
Product_Or_Service: Dinning table

Since 2013, I have purchases a sofa sleeper, loveseat, coffee table, end tables, area rug, dining room table, king size mattressesPoor quality!
The quality and craftsmanship of all of my furniture, except for the area rug, is very poor qualityThe $mattresses (barely year old) started sinking in and not as firm after a few months, the wood frame and legs on the sofa are broken, the screws on the dining room table fall out when they are looseI will not be buying furniture from here againI don't have time for this!

I bought and paid for furniture through rooms to goThrough no fault of my own, the delivery had to be rescheduledWhen you have to reschedule a delivery, your furniture goes back into their revolving stock and can be delivered to other customersThis means that because they gave my sofa table to someone else and have no more in stock, my complete living room furniture won't be delivered for a until December 2018! So, furniture that I bought at the end of August will be made in deliveriesThey won't make this rightI spoke to several people, including a supervisor and a manager and they refuse to do anything to make this rightIn the meantime, I have no sofa table, defective end tables, and a defective coffee tableI will never do business with rooms to go againTo them it doesn't matter that my order is paid in full, they can still give my paid-for furniture to someone else because my order was rescheduled and then take months to deliver itThat's just bad business I will also post this on social media and I hope they go out of business