Rooms To Go

I purchased a livingroom set,they delivered the wrong set and it was also ripped.Ms Debbie stated to us if any problem with the furniture call
on 1/21/i picked out livingroomI explained the situation regarding the size of the room to the sales woman Debbie.She stated any problem with it call me and I will take care of it and if your not happy refund your moneyThe furniture arrived but it was the wrong furniture and it was also rippedI called Debbie and she was busy and could not talk, I then spoke w the Manager Joey and informed him that I would like a refund.He told be to think about what I wanted to do and call him the next day.I called the next day and Joey was not in but I spoke with Romano who said that he would refund me the money and that someone from the company would call me back to set up a pickup date,days later no one called.I called the company again,this time I spoke with the Heather asstmanager because joey nor Romano were inShe stated that Romano did

Had issues with the delivery aspects,management of store was ineffective in customer relations,GusPoor business ethicsLacked business integrity
I had RTG bonus cards of $each due to expire on meI needed to apply these to a store itemUnable to find an item for only $I decided to apply my additional RTG gift cards as well, which would bring my gift card total to $600, ($of it being a 3rd bonus card, $of it credit card purchase)I finally settled my decision on a reclinerI was told of the delivery date,before Christmas, we proceeded to finalize the payment,(I had even chosen to pick up the item myself to avoid the delivery fee of $)With my total amount in gift/ bonus cards, all of $600, My amount to pay was only $However, upon processing the gift/ bonus cards Nolan discovered that I was unable to use one of the $bonus gift cards for another two days,so we scheduled my return in two daysdays later,we were able to finalize the sale but the

We ordered a mattress only to be given a very cheap oneWe were then told we can contact the customer who received ours and exchange it on our own
We ordered a $mattress only to be delivered a $mattressTurns out our mattress was delivered to someone else and we received theirs, We were told we could contact that customer and "switch them out on our own" This is not up to any health code as the mattresses were removed from their protective plastic from the delivery peopleWe will not accept a mattress from a strangers bedroomNor will we go and get it from them

Slopping and sagging cushions on our 12-month old sectional Rooms To Go states there is nothing they can do, we are not covered under warranty
On March 1, My husband and I contacted Rooms To Go in reference to slopping and sagging cushions on our 12-month old sectional Rooms To Go sent a service tech to our home sometime between 3/1/and 3/28/ The service tech stated that new cushions would have to be ordered for our sectional that this was a common problem with this particular piece of furniture and other customers have complained about the slopping of cushions as well as feathers coming out of them On March 28, a purchase order was put in by Rooms To Go for four (4) new couch cushions The four couch cushions were delivered to our home on April 26, When the cushions were delivered they were kept in the plastic they came in and we put them upstairs in our empty guest room until May 9, when service came back out to our home to spray the cu

I have never written a review before about furniture before, but I felt that this needed to be voicedUpon delivery of my sofa, love seat and ottoman and accent chair the items came damagedThe 1-number asked if I was satisfied with my orderI told them that some items came damagedThey told me that they could send someone over to re-staple the broken piecesWHAT??? I just got this set, why would I want something that is broken? I asked for a replacement and the customer service representative was very rudeShe said that perhaps I was snobby and did not want to have it fixedI gave her an example to help her understand that my merchandise was broken and I did not want itI asked her if she had just bought a brand new car and drove it off the lot, only to realize when you got it home that there was engine problems? Would she keep it? She said yes! She was crazy!!! I had to call someone else back in customer service to get my replacement piecesThey need to monitor their calls more frequentlyBad customer service! Crazy people working in customer service

The upholstery on two chairs was worn out within a year
Order #XXXXXXXX date o2/20/Items: Rocker Recliner Red/WAGYU SKU XXXXXXXX FORCE FIELD PROTECTION $+ $49.99; Accent Chair-festival - mango/retro SKU XXXXXXXX $+ $
The fabric is worn through and puckered on the Accent Chair, and the "leather" is worn through in the seat of the recliner and it squeaks badlyI reported the accent chair in January to the store who referred me to customer service On February a representative came to the house and photographed the chair I never received a reply from the company I called days later reporting the recliner and asking the status of the accent chair complaint I was told there was no manufacturer defect After complaining about the fact that the leather was completely worn away in the recliner and explaining that the recliner is only used by my husband - yr old Vietnam Veteran, Purple Heart, leg amputee who could not possibly wear out decent l

This complaint is re: the supposedly DELIVERY of our Breakfast Table yesterday, 9/4/which was NOT delivered
Details: Purchase Date:8/17/18, Delivery Date: 9/4/18, Order#: XXXXXXX, Breakfast Table pd thru Visa total amt: $1,(w/delivery&sof $79.99)
During the scheduled delivery date yesterday, there was a missed call recorded on my phone @ 2:43pm WITHOUT A CALLER IDAt 2:46pm, I called Rooms to Go Customer Service to check on the status of our deliveryThey said that the truck is on its wayAt 3:36pm, the manager apparently from Dispatch called us asking if there were issues/concerns re the deliveryI said I called CS to check on the status of our delivery because I need to approximate the time to pimy son from School/Daycare (my son is in pre-K)He just bluntly told me that the scheduled delivery time is until 6pm so I just have to WAITI waited until such time
At exactly pm, I was trying to contact Customer Service again but the cue was so long so

I PAIED FOR INSURANCE FOR LIQUID DAMAGE AND THEY REFUSE TO REPAIR THE LIQUID DAMAGEIT WAS PURCHASE ABOUT A YEAR AGO
I call to complained, about my sofa and they took over a week to respondThey refuse to assist with the damage that was paid for with insurance

$leather recliner loses color after only years of light use
Purchased $in furniture in April 2014, which included $in 'fabric protection' Order # XXXXXXXXI noticed that the leather recliner was losing it's colorCalled customer service and was told that the defect was not covered and I am out of luckAs this chair has not been abused and I am the only one who uses it, it evidently is defective if it loses it's color after only yearsWith the 'fabric protection' , this recliner cost $and I expected to get more use from it

non delivery of furniture and the lack of customer service to try to make the customer happy
on 02/20/I purchased a sofa sleeper from Mr Manuel TI specificaly stated I needed the delivery to be brougt to my attention that my time is limited and I was her alone so I would have to have it delivered late in the day or on my off dayHe booked me on 03/02/I never recieved a call or and email or textbut I called to store the morning of the 2nd of march to find out my couch would be delivered at 9amI was at work and could not leave or get someone to go there in one hour
I Thought that rescheduling would be easy but was rudely told I had to wait hours business daysI would have to call to set it up! When I called on tuesday morning I was told that they would let me lnow when the delivery dates would become availableby afternoon I heard nothing so I called back and was told that MY couch was given to someone else and I would have to wait untill April for the ear

I didn't get the bed I paid for
I bought a bed it was delivered brokenThe next bed delivery had the wrong trundleThe store manager Tabatha Mtold my husband we would have to pay more money to get the right trundle for the bedThe bed I ordered from John in the wilmington store was one I picked out off the showroom floorJohn the salesperson admitted to entering the wrong trundle on my orderHe said he made the mistake and would make it rightHe never did nor did the Manger TabathaI want the right trundle or my money back

Order form submitted 7/31/for new couch cushionsCustomer service followup lacking and incomplete
Order form mailed on 7/31/to Rooms to Go to order two new cushions for our couchCheck for $cashed on 8/10/by Rooms to GoWe were told that we would have our cushions in 7-business daysWe called after two weeks and were told it could take up to days to receive our cushionsWe called a third time on 10/2/17, to be told they never received an order at all for usWe provided customer service at this time with a check number, check amount, check date, and date that it was cashedThe check was mailed with our order form, so if they received the check, they received the order formWe were told customer service would need to email their parts department to see if they had an order, and that we would be notifiedWe called today 10/3/to be told no email had been sent back, and they were replied to by the parts department in the order they were received, and ther

I bought a couch from Rooms to Go the first one was delivered but the delivery men put on hole in it after tearing up my Walls
After the second couch was delivered it was again damagedAll I asked was for them to set up the appointment time that is convenient for meOf course they cannot do thatI already spent a Saturday waiting for Rooms to Go to correct their mistakesI work why should I have to spend another waisted day for something I did not do

My wife, son and I went into Rooms To Go at *** Kingston Pike Knoxville Tn XXXXX phone number XXX-XXX-XXXXWe ordered a queen size bed for our year old sonHe sales person told us the earliest date of delivery for our area was Thursday March We chose that date since we needed the bed before today Friday March He said we could not chose the time and that we would get a call by Monday with the delivery timeI did receive a call Monday telling me that the delivery time would be between 4pm and 8pmI said can I please change the time since I had to be somewhere by 7pm and I was told noWhen I got off the phone I started to call the sales person and realized the salesperson had not give us any paper work what so ever at allWhen we were in the store SatMarch they we having water issues and no one could use and of they bathrooms and if you needed to go you had to go next day to another bed storeThursday March came and at 4:29, minutes after the time of deliver

Issues with delivery, business practices, and customer service
I ordered a bedroom set in early MayI was given two different delivery days in June and early July and asked if I would be charged once or twiceI was told that I would be charged one time onlyI receive my first delivery with no problemsThe second delivery was scheduled to show up and I receive a phone call saying that there was an accident and my furniture would not be arrivingThey gave me a date of two days later at which I couldn't acceptI stated that it was a bad day and she asked if it were the timesI said yesI leave at 11:am sharpShe said she would make a note to have them there at That day comes and I get a call for delivery at 11:I explain he says the department will call you back to give you a new dateA week goes by and I don't hear a wordKeep in mind I bought this in mayI call, I send an email, I call, I chat with them for over the course of a couple days doing everything repeated

Delivery personnel damaged new livingroom floor and have denied it, so claim is denied
RoomsToGo delivered furniture to our home in Lakeland on Sept28, When the sofa bed was delivered, the cushions were not sitting level on the sofa, so the men tipped the Sofabed over, to release something underneath, and the bed fell out, putting two gouges in our new floorThey immediately apologized, I was very upset that it happened, and minutes later I received a call from customer service, asking if things went well, and I related what had happenedThey said someone would contact me, which they didn'tI have had to pursue the issue, and wanted to know what the next step would beThey informed me that the claim had been denied, and the driver said that the gouges were there, alreadyWhich is a lieThe gouges are in the exact spot where the sleeper sofa sits
I called the store to speak with the managerHe refused to do anything to helpHe wouldn't discuss the problem with me,

My sectional(couch) is peelingI am NOT happy with the settlement offer
We purchased our sectional from Rooms To Go (RTG) in order # XXXXXXX at the Morrow location (moved to McDonough) for $with Fabric ProtectionFast forward, late our couch starts peeling, we didn't think it was due to faulty materialA few days ago, a friend was in a RTG store, overheard the sales rep talking to someone about their peeling furnitureI contact RTG today, sent pictures in hopes of having my furniture replacedWe were offered a $store credit towards the purchase of a new sectionalIt is NOT in budget, nor did I plan to purchase new furniture within years of purchasingspoke to Amanda via ***@roomstogo.com, she advised the $settlement was not negotiable and that we had to make our purchase within days or the offer would then be further decreasedIn doing my research, RTG began refunding/replacing purchases as early as December 2013, shortly after our purchase, yet

Do not buy anything from Rooms To GoI've made two separate purchases from them and had a bad experience both timesFurniture is junkCustomer service is a jokeAnd if you have to buy something from them do not buy the extended warrantyThey will not fix the problem just give you the runaroundI would give them a Zero star if I could

"Rooms To Go" have questionable ethics when it come to their "SALE" eventsThey jack up the prices on their "SALE" eventsThis is advertasi
Less than a year ago I bought a dining set (Item#XXXXXXXP) from "Rooms To Go" (RTG)at that moment they said in their advertisement and on their website they have it available and in stockHowever, when we bought it they told us that they don't have it and it will take 2-weeks to have itWe agree and place the orderThey deliver late and with quality issues that result in waiting more than an extra month for them to resolve the issue and complete the orderThey took almost months to complete the order
Now after Harvey my house got flooded and need to buy again the same Dining Set (Item#XXXXXXXP)In Sep 20, I saw the same dining set (Item#XXXXXXXP) on their website at a cost of $725, but I couldn't buy it since I still in the drying process of my houseToday Oct 5, I saw that RTG has a "SALE" event and decide to

I was sold new furniture and it arrived at 10:35pm, and was defective Filed multiple complaints with customer service I feel lied to
I purchased a electric reclining loveseat and a couch My original delivery was scheduled for 8/14/between 2-5p The driver did not arrive until 10:35pm When he and his co-worker arrived, they were sleeping in the truck I walked to the truck and got their attention The driver stated "We were falling asleep." There was apparent evidence of the furniture having been used (Loveseat had a burn, sticky substance on the middle console) The couch had discoloration on the bottom of the leather near the foot area I took photos of all the damage for documentation purposes
8/15/18, I called customer service and complained and was requested my delivery fee be refunded to me Emily and Josh decide this request and offered $off my delivery Josh stated they could not refund the fee because the furniture was actually delivered "all the