Rooms To Go

After less than three years of home use the leather on my sofa is rubbing off and my paid for extended warranty won't cover it
We purchased a Cindy Crawford motion sofa and two love seats in I recently noticed that an area on the center cushion of the sofa was getting lighter as if the dark gray was being rubbed offThis cushion is the least used because it is the center and is stationaryThe arms of the right and left side of the couch are also showing this loss of integrity After paying extra for an extended policy, I called the warranty repair service thinking the extra money paid Was money well spentThey sent out a technician who took pictures and said I would be contactedSeveral days later I did get a call but I was not satisfied with the answerSince this was not a stain but a failure of the product my extended policy would not cover it
I paid too much money for a leather sofa for it to "wear out" in less than three years!

We would like to be able to exchange/return our mattress
My husband and I initially made a furniture purchase of $5,on 9/3/at a Rooms to Go store in Central FloridaWithin that purchase we bought a King size bed set along with a King size mattressFurniture is not our forte, as far what products are best matches for bedroom setsSo, we trusted the advisement of our salesman to point us in the right direction as to what accessories would best fit our bed being that it had a platform style frameUnfortunately, he never advised us to purchase a "bunky board" to place underneath the mattress to take the place of a box spring so we never didHad we been advised to we gladly would have
In February 2017, only months after our purchase, our frustrating run around process with the company beganOur mattress began sinking in drastically due to the lack of support it had causing many restless/sleepless nightsWe had to schedule a technician to come out and take measurement

I requested exchange order for the chaiseBut every time the deliver a damaged one without careful inspection before delivery
I purchased a sectional sofa on November 23, When they deliver the sofa, I found a scratch on the arm of the chaiseSo I call customer service to change itBut when the exchange order arrived, there is a pin in the back of sofaIt's too dangerous, as we put the sofa in the middle of our living roomThe kids always running and playing around the sofaSo I called customer service to change it againI also require them to inspect the chaise careful before deliver itToday, when the delivery guys moved the chaise down the truckWe found there is some purple spots on the top of itWe tried several ways to remove themBut it's not workingSo I have to ask for an exchange order againI am not sure if they do the inspection when they prepare the order

I purchase over $13,worth of furniture from rooms to go one of the pieces has been broken every time they have delivered it
I purchased over $13,worth of furniture from rooms to go every time they have tried to deliver one of the pieces is been broken the fifth time they came out to deliver it they did a no-show and have not called to reschedule I want a full refund and them to come pick up all the furniture so I can go purchase furniture at another store that has customer service returns calls and shows up when they're supposed toI want a full refund the lact of customer service, not caring about my time, I want nothing to do with the companyI want to take my business elsewhere and I'm seeking legal consul at this time

Unable to verify delivery date after changes in dates
Purchased OCT 19th
called about problem on November 13th with no explanation
Order Number XXXXXXXXS
Sales person XXXXXX
Purchased furniture from the Port Charlotte location with the understanding that it would come from the Asheville NC locationThey called that location and said everything was in order and it would be delivered on November 29th Now we are being told the furniture in the North Carolina market is different then the Florida market Then they said pieces were on back-order and would be shipped to Florida from the manufacturer were they will sit till there is a large enough shipment going north at some unknown time to a warehouse in North Carolina Then it will sit there for a while and be shipped but they told me holidays are coming up so yes probably another delay When asked if they could give me a rock solid date Customer Service said no So I am expecting maybe a delivery sometime in the next year wh

I need the full name of the Regional Manager for Rooms To Go so I can have the company served to appear in Small Claims
Company delivered a sleeper sofa which is not what was ordered according to the buyers receipt Delivery men refuse me the opportunity not to accept delivery Company cannot satisfy what was ordered on the buyers receipt.Multiple representatives from Rooms To Go refuses to give me the full name of the regional manager so I can have him served to appear in Small Claims CourtStore refuses to return and credit item

Fail to provide furniture as scheduled
My original appointment time was between 9a - 1pI was told they were running behind and would call 30mins before handI had to go to work because I had been off all morning waitingThe next call I received was when they had pulled up at my house but I was told then they had to leave and would come back so I left work early again to make sure I wouldn't miss them NO call No show Called customer care and was told the driver went home and I cannot talk to dispatch I have to rescheduleI gave my old bed away and now I have no where to sleep

ABSOLUTELY the worst service I have ever experiencedI purchased a bedroom set from RTGThey came to deliver it and never mentioned the room needed to be clearedThey left the furniture in my garage and leftI called to ask why they didn't mention the room needed to be cleared they said they would schedule the next installationThey arrived a week later telling me I needed to hire someone to bring the furniture up stairsDuring a customer service call the "manager" told me I should have told my babysitter to do itThe lack of courtesy, customer care, professionalism will be the reason they failLong story short I asked to return the set and they said no returnsTruly the worst company to deal withI sure hope they adopt a better business policy if they want to sell furniture., Training, respect and customer respect goes a long way and they have a LONG way to goDo yourself a favor a DO NOT shop at RTG

On 3/8/I received my bedroom set which was on sale as advertise for 5PC queen Lena Lane for $and purchase the mattress seperately.Bedand dresse
This Lena Lane piece bedroom my order ID #XXXXXXXXThis item was on sale for for a five piece bedroom setI purchase the mattress seperate.On 2/22/This was deliver on 3/8/and received the bed with the mirror and dresserI felt like this advertising was misleading and and don't tell you what all come in with the bedroom setMy sales rep name is Sally there was no display in the store we pulled up on the computer and I ask if you get all of this for the price she told me yes but you have to purchase the mattress seperateI would like for this issue to get resolve because I was mislead and this is definately advertisementThe picture show the bed with the dresser and mirror along with the nite stand and the tall dresser but not once I was ask if I wanted to purchase the two items that I didnt received, if

Purchased a dining room set in Aug'from RTF WITH warrantyI have moved with military orders, a leg is BROKEN and they don't want to repair/fix
At the time of original delivery, the legs of the dining room table appeared without any issuesHowever, I received orders to move to CA on military orders in April and at the time we had to put our table apart, we noticed one of the LEGS (near the bolt area) had the wood was severely BROKEN and DAMAGEDThis damage occurred at the time of delivery and set up, which NO RTG employees informed me of the damageThey literally set up the table in August and left the damage once they built the table and set up the legs
Now that I have discovered the damage as I am preparing to move and packed my table, the lady from RTG informs me she CANNOT ship a brand new leg because I have "voided" my warranty for movingIt is absolutely APPALLING the way that she has handled my complaint from start to finish, she has been accusatory (tr

I was given incorrect information from the sales associate regarding the delivery of my furniture which resulted in a delay
I ordered my furniture from Rooms to Go on 08/01/from Store #The order # is XXXXXXX I was given the option to set up a regular delivery or express delivery on 8/ Jason W(XXXXXX) stated that as long as someone was home the delivery would take place between 7am-pm I told him I had a year old at home and asked if that would be okay and his response was that as long as someone was home the furniture would be deliveredWhen the delivery truck came on 8/12, the driver said my son had to be at least years old and they left with the furniture.When I called the delivery line they said there was nothing that could be done and to call customer service and customer service told me to call the store where the furniture was purchasedI spoke with someone named Mitzy who told me there had to be an year old at home and that I had a delivery w

Drivers scratch the first tabke they delivered The 2nd time wrong table3rd time the tabke fell dented and the tabke hit other furniture I own
Account number XXXXXXXXXXXXXXXX
Im very dusgusted and dissatisfied about the services you have providedI don't want any of the rookie drivers delivering furnitureThe first time they delivered the drivers scratchef the table and the second time I waited all day and it was the wrong dinning tableThe third time they came at nine pm in which I told them to not come to my house that late after I confirmed that with the dispatcher when she called me to tell me they are running hours behindThe driver came anyway dropped the table and it hit my wine bar dented and scratched itIf you all dont replace and fix immediately I am taking you to small claims courtI dont ever want to deal with you again

Incorrect Delivery, Rude Delivery, Damaged Delivery, Damaged Flooring, Poor Customer Service
1-Original Purchase Date
1-First delivery and received incorrect itemsDriver told me Customer Service would call me to correct Noone ever called I called the store to find out sales rep placed order wrong and didnt inform us Power Recline was more If we wanted that I had to go back to the store to add it and pay the extra Advertisement Of course, we wanted the power so I had to take hours of my day on a weekend and drive to the store, get the order rerung, pay the extra Then had to schedule exchange
1-Couches Scheduled for Re deliveryDrivers show up, wife on the phone Her dad answers the door and says Kandice is on the phone she needs mins and will be off, please wait mins Driver says "I'm not waiting and I wont be back in the area" gets in truck, shuts door and leaves After multiple calls to Customer service and store manager (hours and hours o

We purchased a bedroom set and dining setThey delivered the furniture damagedAfter going back and forth, they said they would give us a refund
On July 25th the showed up with damaged furniture and made us keep itWhen it was time to replace the furniture they showed up again with damaged furniture I spoke with James and Debra who assured me that I would receive a full refund up to hours after they picked up the returned furnitureNow it's days later and they are giving me the run around instead of my moneyThis is very unprofessional and unacceptableNo one should have to deal with this kind of service

Delivery of paid furniture was never delivered on 4/11/
order # XXXXXXXI, a payment of $1,was made via debit card to purchase a bunk bed set that was originally scheduled to be delivered between 10-2pm but didn't occur due to the request of the hour ahead phone call to get home It was rescheduled for same day delivery 2-6pm or end of day delivery At 7pm I called to check the status of my delivery and was told that I was next for deliveryNo one ever called or showed up at my residenceI called customer care on 4/12/follow up and no notes were given as to what happened to my deliver and know I have to wait until the file is unlocked to reschedule, which could take on the average more days for delivery

My home address was in the system, but delivered to the incorrect address, phone calls and it has not been resolvedNow my item is OUT OF STOCK
Saturday 7/17/16, I went inside the Arlington location to see this piece for my girls roomNeeded the piece ASAP So decided to pick up from warehouse the next day
Sunday 7/18/16, When I got home on and unboxed,unwrapped and informed the piece it was IN TERRIBLE CONDITION! I called CS at 1-800-ROOMS-TO-GO, but they were closed on SundaysI then called Gaby, my sales rep, and she sent an email to have someone from Rooms to go Customer Service give me a call on Monday to schedule a pick up
I received a call from Conrad at 10:a.mon Monday, July I gave him my home address *** *** *** *** TX XXXXX) I even spelled it out for him
On July 20th I recieved a text messag(not a phone call like the policy states) confirming my delivery
ON FRIDAY JULY 22ND (My delivery date)
I called at 2:p.mto verify

I had made a purchase from this location April 3, with a promotion that was advertised on the television at that time as well as with the sales staff, No interest on payments until April 15, Account #xxxx-xxx-xxxxI had missed one payment due to current medical situation and a 3rd party collection company had begun to call me In speaking with this company regarding the late payment, terms and conditions, they had notified me that there was actually transaction promotions that were involved - the second promotion being a 'deferred promotion' and that interest was now being charged on the account, of which the representative on the other end could not explain when asked what exactly a 'deferred promotion' was I had advised that I should be not be paying interested on this account as per the advertisement and sales staff, there was only one promotion - NO INTEREST FOR YEARS The representative kept stating that there was a 'deferred promotion', insisted on paymen

Sorry customer service and delivery
Rooms to Go gave me a to hour time frame but was right at hours lateFinally got done around pm1) Dining room table damage2) Wrong chairs for the tableDresser was scratchSo the second time around gave me a to hour time frame and was about hours late for this so got done around 8:pm1) Dresser was damaged againSo I called and they would send someone out to repair itSo I bought new dresser but will be getting a damaged oneThis is the rd time Rooms to Go had to come out Starting calling me around am show up around 10:Repair person look at it saids cannot repair it.I did not hear nothing from Rooms to Go so I Facebook message themCall customer service and they said they did not know yet it would take to days for service results to be availableI call manager John times he was going to get right on itHe never call me back about thisFinally got Facebook messager response.Please allow to days

Exchanged defective product and charge delivery again
On 3/21/I purchase a sofa and love set for my fatherAfter a few weeks he had an inspector from Rooms to Go come outThe two pieces were sinking and getting deformedHe then contacted customer service and they agreed to exchange to two piecesHe then went to the local store in Lakeland and chose a different model and I paid the differenceHowever they charge me delivery again, even though they had to come out and pick the defective productI do not feel that I should have to pay for delivery again when the initial product was defective and they had to go pick them upYour assistance in this matter is greatly appreciated

I visited the store and attempted to use gift cards; but was unable to
On Monday, January 15, 2018, my son and I visited Rooms To Go on Towneast Blvdin Mesquite, Tx I was greeted by the salesperson, MrW., who assisted me with selections for purchase and deliveryI provided MrWwith Bonus Gift Cards of which I purchased on 12/26/at Rooms To Go on LBJ Frwyin Dallas, Tx He alerted me that the cards were rejected He took the cards to his service desk and returned stating the cards had expired and could not be used I was on a call to XXX-XXX-XXXX to check the balances on other gift cards that I hadand there was no issue As suggestedI called the customer support team at XXX-XXX-XXXX and spoke with Brandy I informed her that when I purchased the cards from Aldercy Flores at the Dallas location, I was told by her that the cards did not expire until Jan18, At that time, I noted the date in my phone calendar to remind me a week in advance to use