Rooms To Go

Furniture delivered with defects
I reside in San Antonio, Texas and recently went into a local showroom to order a bedroom setThe first delivery, the footboard was damagedIt was delivered at 10pm and the driver stated I had to keep the itemOn 4/a tech came out and assess the footboard and also deemed it to be defected and will put in the order to have a new one deliveredAn additional delivery on 4/of a dresser and mirror had to be refused for defects as wellThe total costs with taxes and deliveries was over $3,Will have to wait 2-business days for Rooms to Go to notify me of a re-delivery date for the defective items

Inside upholstery giving away and fabric shield not working
The inside of the upholstery it so low on both arms of the sofa, that when you seat and place your hands or arms you can feel the wood structure
I have also purchase the fabric shield and its not working, it actualy makes it worse, when I try yo clean it likes a bigger stain that wont go away
I would like to return the item and get a store credit and choose another sofa/item

Rooms to go keeps refusing to refund or exchange our mattress that has collapsed inch's as per the mattress warranty and cones in the middle
We bought a mattress for over at rooms to go last year and we filed a complaint that we can no longer even sleep on it because it has collapsed on both sides and cones in the middleWe've been sleeping in our chairs because we can't afford another mattressThey sent someone out to measure that was unprofessional and didn't measure correctly so I requested a new tech who did measure correctly and it's in collapsed per mattress warranty but now they are refusing to do anything because there's a small stain on the mattress and want us to pay to have it cleanedWe can't afford that and there going to throw it away anywaysIt's a stall tactic to not have to do the right thing and we're still stuck sleeping elsewhere because rooms to go sells horrible furniture that doesn't last and they won't stand by there product or customers

I am VERY disappointed with the QUALITY and the CUSTOMER SERVICE for this companyI purchased a SOFALOVESEAT & OTTOMAN set back in Feb and within the first year had to have my ottoman repaired because the support beams completely had broken throughSince then I have had several tears in my cushions, literally busting at the seamsI called LESS THAN years from date of original purchase and they informed me there was NOTHING they could do to helpI explained that was very unfortunate since I had spent over $in the store with them and now was left with furniture that looked second handI was extremely frustrating because I got rid of a year old sectional couch to replace with RTG furniture, the year old sectional was in BETTER condition when I donated it than this Rooms to Go furniture that is less than years oldSince customer service could offer me nothing other than an apology, I don't intend to return my business with them and caution all other from doing the same

I have had deliveries attempts for a bed and both have have been defective
I ordered a full sleigh bed on 1/27/16, order #XXXXXXXX with delivery for 2/2/ In the delivery of the bed on 2/we found the items to be defective, cracks, paint chips, and missing be slats We called to get an exchange, which Rooms to Go agreed to We then had to wait another week for the exchange to occur on 2/ Upon receipt of the exchange, the product was worse than the first delivery It had cracked wood on the bottom of the head board and side leg of headboard We ask the delivery driver to take it back as we didnt want it, he didnt comply This is the second time with inferior product/quality I dont believe and exchange again will remediate the issue

I purchased the ForceField warranty that my sales associate advised and the company is not upholding their end of the agreement
On 8/7/2014, I purchased a sofa (model XXXXXXXX), chair (model XXXXXXXX), and ottoman (model XXXXXXXX) - order number XXXXXXXThe sales associate, Donna S., told me about the ForceField Warranty which I purchasedAlmost two and a half years later, I have a red wine spillI call the number on the warranty information I had been given at the time of my purchase and they send out a technicianThe technician did not try to clean the stainHe took photos and told me I would be contacted to have the furniture cleaned because he only had a little spot treater and my stain was larger than a little spotSeveral days later, I received a phone call from a very rude woman who told me because it was not just one spot, but multiple they would not honor my warrantyShe kept repeating that it explained that in the pamphletI had read the information I had been given

I sent my husband to the storeHe is visually impairedHe bought a mattress, paid for a mattress and when they went to load it they refused
They refused because I was not thereI did not pay for the mattress, he didThey wanted him to walk back through the store which would have been difficultSince I did not pay for the mattress, I should not have had to have been there, he should not have been asked to go backI was told they refused because my roommate got made and cussed themHe told me that he got mad after they refused to load the mattress

I purchased & paid for diningroom set & delivery issues leading ultimately to me set not being available anymore, even though paid for
I, *** ***, paid for diningroom set Order # XXXXXXXX on 12/& set up delivery for 1/11/I had asked Robert *** the saleman to be notified min prior to delivery due to me being at work, he said "no problem."
Date came & Rooms To Go Customer Service told me they couldn't wait & my set not deliveredThey set up later deliver day, 1/28/ I was notified by Rooms To Go Warehouse representative on 1/26/my dining room set that I paid for over month ago, NO LONGER AVAILABLE When I attempted to ask why the lady was rude & told me "It's just the way it is." I spoke with Vicki, with CustService, who was nice but, not helpful She sent me to Michelle, at Fort Myers location & she left message for Joey, the Fort Myers manager to call me on 1/26/ I then called @ least times & left messages for Joey to call me on 1/27/

I bought a bed with a waterproof stain protector pad it failed twice they won't repair/clean/replace bed
in March of my baby's diaper leaked, got some poop on the bed leaked through everything called rooms to go they came out to clean it
they did a terrible job
now two years later, baby is potty training, wet the bed and it leaked through the replacement bed protector! peeled back the zipped in comforter as it was wet, discovered original poop stain still on bed!!! never unzipped that before called the company the company is now saying that it's been two years since the pooping and they wont do anything
what about the repeated mattres protectors that have failed?
we had them come out to clean it we didnt' know that the poop had bled trough the comforter is zipped in
a woman just called saying they were denying my claim why? what about the recent failing of the mattress pad?
the local store was great the FL people are the issue I sup

Failure to submit proper loan paperwork
I went to Rooms to Go with my boyfriend to buy furnitureOur sales rep convinced us to apply for creditWe were approved for $and bought living room furnitureWe were told we would receive a bill in about a month or so after delivery (April 1, 2016)We started calling Rooms To Go to inquire about why we hadn't received a billTidewater bank called us the other day to tell us that Rooms to Go never submitted the proper loan paper work in the allotted business time and that now our only recourse is to apply for a loan again (hit to our credit), pay the money outright, or have the furniture repossessedWhen we called Rooms to Go to explain that their failure to submit the loan paperwork caused this we were told that their salesman made the error and there was nothing they could do and then they promptly hung up on us

I was offered a mattress protector and when I opened the package it's not what I expected it to beI was told exchange only
Sept I went to RTG looking for a mattress and found a good deal because they had one on the floor for sale for $I applied for a card because my old account was closed because of TD Bank and also ordered a bedThe price on the floor was $but when the sales rep pulled it up it stated it was $he went to see if they could sell it to me for $and he was told no it should have been changedTo me that is advertisement and they should have sold it to me for the price on the itemThat was RTG error for not changing the price tagWhen paying for the product I asked what the $was for and was told it was a protector to cover the mattressI was thinking it was a full mattress cover but I opened it last night to find it's a fitted sheet with extra protection on the topI called to get a refund and was told becaused I opened it they don't

Sales rep(Tommy R.) or Acceptance Now employee(Martha R.)made a mistake on my account.Now they want me to pay a whole new different amount
On 11/09/I bought $2,worth of things,($deposit) a sectional sofa, the ottoman, an end glass table and dinning table with the chairs(order #XXXXXXXX & XXXXXXXX) agreed to do the day payment planI made my payments($on the 2nd of Dec and Jan) and on time and on the 3rd month(February) heaving on $left to payOn the 2nd I went to the store to make my final payment, the lady who helped me Martha tell me that she can't take my payment because there was a mistake with my account, so that she would call me when its fixedShe did not tell me what had happened to the account or anyother explanationA month went by and she didn't call me, so I called Acceptance Now at Rooms to go, and the receptionist(katie) tells me that "the order to fix my account was sent to coorporate over a month ago and still had not been fixed, so that

Delivery Service and scheduling
Purchasing the furniture is easyWaiting on delivery not even closeI was given a hour window to be homeSo I took off work and stasrted home aroiund o clockMinutes later they are calling saying they arw on my door stepI adviced be home in minutesI was told they will circle back and be there in minutesI pulled in just minutes later and started blowing leaves to be outside to not miss the driversminutes later I call to make sure something didnt happenI was told they came back and I wasnt still homeA direct lieThe lady tried to help stating she will contact the delivery manager via emailAfter a quick reply to her they will not come back until following weekThanksgiving no couch
Worst service without any resolutionI will never buy from there againService after sale is the worst I have seenThey dont care once they have your moneyGood luck if you buy hereMake sure you pick up yourself

When I purchased a dinning room set it included a free bar stool that was not placed on my order
The location is *** *** *** *** Fl XXXXXIt was recently brought to my attention on a visit to Rooms to go that a bar stool should have come with my dinning set at the time of my purchaseI spoke with James *** concerning the over site on my order who confirmed that offer was valid at the time of my purchase however he stated I should have asked about it soonerI explained if I had known sooner I would have brought it to his attentionI trusted my sales representative to apply the current promotions advertised at the time of my purchase

When my entertainment center was delivered, the left side was broken in half
On 9/7/I purchased an entertainment center (order number XXXXXXX)with 66" console, bridge, left and right piers (all black/acacia) and the sale person's name was Salman AI paid a $deposit with my VISA card and the remaining amount was financed ($1,147.70) A partial delivery was made on 9/17/ The console and the right pier were assembled, but the left pier was broken in half (XXXXXXXX)The bridge was delivered in a box and left on my dinning room floor, but the right and left piers were delivered in a quilt with plastic wrapped around the quiltI spoke to two representatives from RTG corporate officeJessica called about the delivery and I told her I was not satisfied with the service and the left pier was broken when delivered The delivery and set up fee was $When I asked about compensation, she offered me $and I told her that was not acceptable I explained how inconven

I purchased some living room furniture and bedroom furniture from the Rooms to Go in Rockwall Texas about months agoThe living room furniture was delivered but the coffee table was scratched so I talked to customer service while the delivery people were still in my house and they said another one would be delivered and this one picked upThey brought out the second one, took the first out and opened the second one and it too was scratchedMy husband refused delivery and when they were bringing back into the house the original damaged piece, they damaged the foot bringing it back inFinally they delivered another one that was in a box and put it togetherNow our bedroom furniture was to be delivered today and they said they would call minutes before arrivalThey did not callThe delivery people called customer service and said we were not home which is true but they only gave a minute waiting periodMy husband then canceled the whole order and the store manager said tha

I bought a mattress and my wife and I have slept on it for less than mosAlready it is sagging where we layThe $mattress cover inferior also
The mattress was bought through the rooms to go website and I chatted with one of the representativesIt was an $1,mattress that was on sale for $due to a Presidents day sale eventThe sales repbasically highly recommended this mattress as the perfect on for my wife and I and our needsI have chronic back problems and cannot have a soft mattressWhen the bed arrived it had a bad odor like a chemical odorI just wrote it off as part of the preservation process and I thought that I would give it some time to go awaySix months later I can still smell the chemical smell and now I have some health issues and post nasal drip that I have seen a doctor forAlso the bed was somewhat firm at first but over months it is sagging in where our bodies lieThis mattress should last way more than months before we experience

My son was injured by the new furniture had to be rushed to the emergency room call rooms to times and they never responded
I purchased A bunk bed for my son on 02/15/On 04/30/my son was trying to get his IpadMy bed was right next to himAs he was trying to get his I pad wanting to fall he hit his foot on the new bed and the huge splinter went into his big toe nail and he had to be rushed to be taken to the Emergency roomCalled rooms to go and trying to settle this with them the 1st Agent I spoke I emailed her the picture of my son's toe and the big splinter that went in his toe nail I called again and the agent who took my information stated that the 1st agent failed to sent the information to the right departmentI have called times and emailed twiceNo response from rooms to goMy son's emergency room bill was and $for prescriptionThe bed was about I paid using a credit card and the rest was approved of there credit cardMy son had to

Merchandise damaged within days of receiptTears along the seams
10/1/Purchase dateWe purchased a couch, love seat, chair with ottoman, coffee table and rugWithin 30-days tears began to formWe called rooms to go and were told our account was flagged as fraud and they couldn't help usWe called ever week and were told there was nothing they could doFirst call was in NovemberWe called every week and 12-they finally logged our complaint but would still not come to look at problemon 1-25-they came and took pictures and tech told us they are tears along almost ever seam in couchThey didn't call back, so I called todayWas told it was not manufacture defect but customer usageWHAT? This is a family room, not a frat houseIt gets usage and is torn I'm multiple spots

I purchased a piece sofa set that arrived with a large tear on of the pieces, stains on all pieces, and a hole in the bottom of of the pieces
I purchased a piece sofa set that arrived with a large tear on of the pieces, stains on all pieces, and a hole in the bottom of of the piecesI was told sometimes things could happen during delivery however the sofa was wrapped in plastic that was undamagedThis sofa was sent from the store used and damagedI was told they will exchange the sofa in 1/weeksWhen I called in they didn't seem concerned as if this was just another purchase gone wrongVery disheartening that the amount of money I spent on this sofa they would send a used stained sofa with holes and scratches and not feel one once of remorse