Rooms To Go

We received our bedroom set and once we started building, we could not complete it because the bottom bed frame did not have the required holes
I purchased a multi/washed king size bedroom set from Rooms to Go online in Florida on 8/21/I then received military orders to go active duty to Fort Leonard Wood, Missouri so the moving company moved all of our furniture, including this bedroom set to our new home in MissouriOnce we started building it here in Missouri, we could not complete the bed because there are holes that are supposed to be pre-made on the bottom board for the bed stands but the holes are not thereWe have spoken to Brandi and Tammy in customer service and they refuse to help, they will not send a replacement for this bed and now my pregnant wife and I are sleeping on a mattress on the floorI have pictures of the problem so that you can better understandWe would really appreciate some help with thisThank you

Sold a Defective Couch and was told that a service technician can't come out because warranty is only for year
I purchased a Sofia Vergara Cassinella stone piece sectional Item#XXXXXXXP on April 24, The movers did not assemble the couch properly as it was missing a piece on the bottom to connect the sofa Technician came out and had to install the piece as it never came installed on the couch The installed piece that was missing in the first place has now broken off and I am being told that a technician cannot come out because I didn't purchase an extended warranty This is absurd as I was sold a defective couch and now I'm stuck paying the bill for a couch that I now have to replace because this piece installed by the technician has broken off the couch Bad business practice and this is unfair to the consumer as couch did not have the piece to begin with Instead they should've given me a new couch and now the piece that they've installed is broken and can't be repa

Purchased a bed and mattress from the Pensacola storePaid for express shipment and got it within hoursSideboard was broken and that kept them from assembling the bedWas told it would be a week before they could get a replacement part to mePart and assemblers arrive and it the wrong partTold it would be another week before they got it straightened outWent to the Pensacola store and spoke with the store managerThat was a big waste of timeI cancelled the order and told her to come get their bed and mattresstold it would be another days before they could pickup the order (Sept) and 10-work days before I could get a refund check from CorpAt the end of the working days (Oct) I called the Corpcustomed service line and was told that a check had not been orderedit was invoiced that day and I received it today, OctI have advised family and friends to avoid Rooms to GoThe customer service it great until they get your moneyThen it's all downhill
I also sent emails to customer service and the response was 72hrs later or no answer

Bought a complete bedroom set (Bed, dresser and mirror) and two sofas and a chair Couches are wadding up like the foam is shrinking
have went through two inspections of the couches 2nd one I was there instead of my wife He looked at the cushions and said that was an issue I also told him that the springs in the center of the couch are sinking to the point where you sit higher on the ends than the middle you can also feel the front vertical wood section under the backs of your knees He actually opened the couches up from underneath and I pointed out that the ends of some of the structure were not even touching what it was to be connected to This was on both couches Very poor workmanship He agreed that there were problems with the frame he took some pictures and left After not hearing from customer service, I called to find out what they would be doing They said that it was customer preference that the cushions are not warrantable I asked about the frame and to

Furniture was delivered damaged and after multiple exchanges and speaking with rude employees.I requested a refund
I purchased furniture in FebruaryFurniture was delivered damagedI contacted customer service the same day to report issueI was scheduled for and exchange a week laterFurniture delivered was damaged againAfter multiple exchanges and speaking with rude and disrespectful employees at Rooms To GoI decided it will be best to get a refundSpoke to someone in the Presidential department in corperate office who stated in an email that my payment will be expedited for my inconvenienceFurniture was picked on the 24th of Nay which I had to call muliple times for someone to pick furniture upAfter a week without my refund check I contacted customer service and was told it was mailed out on the 24th.After another week with no refund contacted them again and was told it was mailed out on the 30th .As of June 8, still not recieve my paymentPolice will be contac

I purchased a bedroom set from Rooms To Go byway of the Acceptance Now kiosk located in the store on 04/05/I was aware of the day same as cash contractMy total same as cash balance was $(delivery not included)The payment system online does not allow you to view prior payments nor your current balance; as I've tried to do view this information on many occasions but the option to do so is non-existantI've always had to go in store to view my balance for the accountThe option to pay online does not allow you to pay more than your monthly payment amount which was $180; if you chose to pay in store you could not pay more that the total of monthly payments which was $for meWith my monthly payment limited to only paying $per month; there was no way I could've paid it all within month to get the same as cash offer: ($x 3= 1620); I would've still had a balance of $leftOut of all of this the sales person when asked told me that I can always ju

Rooms-HORRIBLE CUSTOMER SERVICE and NOT HOLDING UP THEIR PROMISE TO THE CUSTOMER!
We purchased our first home last monthWith the Excitement of a new home, we wanted a new beautiful couchWe went into Rooms-on Arlington Expressway in Jacksonville Fl and I fell in love with my $3,couchEddie was our sales Rep and explained all the details of our Purchase, Delivery and what to do should anything be wrong with our orderHe stated if our order wasn't correct, to call customer service and then call this store immedietly after and speak with the SupervisorMy couch was delivered on the date they said it would be, but it was 1/hours LATE! My sectional is piecesThe delivery guys said the "wedge" that makes the couch actually connect, was put on the ""wrong" truck and we had to call customer service to schedule ANOTHER date for that to be deliveredWe purchased the couch on Septemeber It was delivered on Thursday October full week laterThe cus

Delivery driver drove through rock wall / flower bed when backing out of driveway Damage was done
We purchased a childs bed and nightstand from Rooms to Go
ORDER# XXXXXXXX
Amount: $
The damage occurred Saturday, December at approximately 9am The Rooms To Go delivery driver was backing out of our drive way and while manuevering their truck the front RH tire left the driveway and drove through a rock garden feature The truck tire sunk down into the bed and caught the irrigation line, which was cut when it was driven over The tire damaged a flower bed and the rock wall containing the flower bed The drivers didn't alert me of the damage they had done They just drove away

I brought a mattress from Rooms to go,I requested to keep the plastic on the mattressI removed the plastic and discovered bed bug
I purchased a bedroom and mattress set in August I paid my account off early and in fullI decided to keep the plastic on my mattress until November My mattress is barely a year old, and my home environment is very well kept and controlled.I removed the plastic from my mattress just before Thanksgiving only because my boyfriend became uncomfortable with the plastic on the bedA couple of days later my boyfriend complained of bits on his bodyI thought nothing of it until around 2am when I woke to a bug biting meThe only thing different that happen in my controlled home environment is that I removed the plastic from the mattress.The bugs were in the mattress and being contained only by the plastic and case covering

Did not deliver product, left me with questions, no apologies
I purchased a dresser from the Chattanooga location back in SeptemberI was told that there would be about a three week wait for delivery to my home in metro NashvilleWhen the week arrived for delivery, I was constantly emailed and called and texted that my furniture would arrive on SaturdayI was told two days before that my delivery window was between 4pm-8pmAt 5:30pm on the delivery date in question, I was called by a dispatcher who told me that the delivery driver was nine deliveries behind schedule, and my new delivery time would be between 8pm-10pmThere was no apology other than a "thank you for your patience." At 9:30pm, the same dispatcher called and told me the delivery driver told him that it was getting too late and that we would need to reschedule my deliveryOnce again, no apology, I was told that they would have someone call me the next morning to reschedule delivery and work to refund me my delivery

Didn't receive correct parts!
Our delivery was scheduled weeks from purchase! We received part of my sons bed 1/weeks after purchase but missing parts! After a day conversation with rooms to go they sent bed rails today! I made sure someone was home all day and we have video cam! But never came! They called and said delivery guys came but no one was home but we have no proof they rang our video ring door bell on camera! Delivery sucks!! We spent over 7k and should not be waiting this long for our final delivery!

damage table
I bought a table and chair set with bench,back in may, when it was deliver they brought the wrong bench and the chairs were scratch up,and the table had a mark in it, we had to make two appointments for them to come out to bring the right bench and another appointment to fix chairs and table, well the table couldn't be fix so we call and they made another appointment to have a exchangeI had four exchange of the tables appointment and all the tables were damage the delivery didn't want to even bring in the house, I been fighting with rooms to go to check the table before they delivery them, The drivers even said when the products leave the warehouse they don't box them back up, now again.I am now having there service tech come out to look at the table again to see if they can fix it, they offer me another set but I said if I am having problems with this set if is the next set going to be like, It is now july and I am still trying to get a table and when you call to rooms

Horrible delivery & customer serviceMissing parts on bed which have not been resolvedNo response from companyNo customer service after the sale
How can you give this business an A+ rating with so many upsetting complaints? I wish I had reviewed this and their online reviews before buying from RTG and I could have saved myself a lot of troubleNow I see online that no one gives them a high ratingI see RTG's response to each complaint here seems nice but are they really resolving any of the issues?
I had a bed delivered on April Was promised a 10-delivery time on a Saturday and at noon was told it would be 1- I can understand but it wasted my full SaturdayThe delivery driver was rude and bordered on bully, especially to his helper in front of us and to meHe was mad there was a bed in the room even though they were to take away the old bed which should have been in their paperworkThey put the new bed together and told me all parts were not in the box so if I tri

Motor on Brand New Recliner has been broken over a month
We have had the worst service trying to get a brand new recliner fixedThe recliner broke on 3/1/and is still not fixedWe called customer service on 3/and a technician did not come to our house until 3/14/All the technician did on this visit was take a picture of the motor of the chairWe did not hear any word from Rooms-until we call the customer service and the store where we bought the chairs on 3/23/We got a call back on 3/23/saying that the new motor was shipped and to call customer service when we received the motorWe received a part on 3/(which we suspected was the incorrect part) and call customer serviceFinally a repair man came to our house on 4/6/and as we suspected the part was incorrect and our chair was still not repaired We got a call on 4/9/saying that the correct part was ordered and to call customer service once again when we receive the partIt is now 4/17/

ordered a princess bed for my daughter they sent a broken bed and with missing part and inspite of promising times they couldn't exchange it
they gave this bed with a broken frame and a missing part of the tent of the princess bed and I complained and they said they will fix it and promised times to show up and they showed with the wrong part and when I called what is this going on they were rude and asked to go and file a police complaint

bed causes health problems, I called customer srevice many times and they do not want to refund my money, I do not want to do buisness with them again
I bought on 5/5/5:pm at store # 2103, order # XXXXXXX sku # XXXXXXXX salesman lee bfor $ 4,The 1st time I slept on the bed my body sunk into mattress so much it deformed my body posture causes my arms to fall asleep every night, its very uncomfortable and keeps me awake, I have called the corp # & store #, they sent out a tech and he did a plumb line depth test and said that both beds failed and he would take care of issue, and we have not heard a word from them thus far, except when I call them which has been about 5-times, It seems that they have made their money and could care less about me, I want them to pick up both mattreses and refund my cash spentSince I have spent thousands of dollars with this company

Item that was delivered was damagedItem has been replaced times and still is a part of it damaged now is the wrong item
Item was delivered damgagedCall ahead request was not honored,I was not able to be here whenit was deliveredItem was left with the front panal crackedConacted the company the next day to have replacemnt item sentSpending half an hour on hold, had delivery date in the next several weeks date setSecond item was dropped off also damaged.After conactacting the company,I was told it was up to the store to replace or fixDrove to the store where they contacted corporate to send another replacementThey sent another item that was aslo damagedContacted the company they sent a replacemnt partWhen the replacement part was sent, it was the wrong partContacted the company,they sent another replacement part that is damagedCannot speak to Anyone at the store and am unable to have anyone at coprate do anything

I spent $on a Disney desk and hutch and received a broken and discontinued item instead
I received my daughters Disney desk and hutch on February 23rd with damages Upon receiving it RTG called me and asked about my item, I told them the drawers were crooked, the keyboard flap was missing screws and one of the drawers was broken I sent in pictures that same day since I was told this could help in getting my item switched fasterAfter they investigated the item, they called back and said sorry we cannot help you since that item is now discontinued, we can only send a tech to see if he can repair it or go back and chose a different item within days I said my daughter doesn't want another one, she wants the Disney one and we should have been told before purchasing this item that it was a discontinued item At this point I have called the Rooms to Go Children's department for weeks and have asked for the manager, but he still has not returned my call I have called cu

Customer Service issue/Product issue
I am a very unsatisfied customerWe purchased an entertainment shelf and one of the piers and console came defectiveThat was exchangedThe pier came defective againThe light flickers on and off and comes on when it wants tooAnd doesn't come on when we touch itA tech came out on 5/to resolve the issue or so I thoughtHe made it work while he was there.And he told me should I have the same issue, to call RTG and it will be exchanged That same day I had the same issueI called RTG this morning and was told that they can't book a service work order because I have to receive a call with results first and typically it takes 3-business daysI requested a chat session and chatted with Jason a customer service supHe said he had an opening on 5/i told him this would have to be after He said he doesn't have a time frameI advised him I know he can call to let them know my preference in timeHe said he would note that, but it was n

They have tried delivering timesEvery time the furniture is brokenI have been sleeping in a sofa bed for about month because I have no bed
On June 5th, (today is august 9th, 2018) I purchased nearly $8,worth of furniture from our local storeThe delivery was scheduled days later for Wednesday, they said that was the only time slot availableWhen the delivery came there were more broken pieces than notI immediately turned the broken items down, made a note with the delivery personnel and reached out to RTGBecause of how inefficient their systems are the order was still "open" according to a customer representative of theirs so they would give me a call hours later to rescheduleI waited hours and the call never cameHere I am again calling back on a Friday; some half-trained and rude customer representative answers the phoneIt turns out that they dont give calls back, like the earlier CSR had said, I am responsible for calling themOk, lets get pass