RSM Entertaintment

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have reviewed Mr. [redacted] account and attempted to give him a call. We have left a voicemail and hope to hear back from him soon to resolve this issue.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Who is Mr [redacted]?  This is...

the sort of response I expected from an inept company.  Not once has anyone ever called me about any trouble with my card which, as I mentioned, is the same card I used to make a double payment in error.  That would not have happened if their website worked properly.  I cancelled the account on my own.  And The only reason this check is being mailed is because I called to throw a fit.....again....yesterday.  I have spent over 3 hours on this matter which I find ridiculous.  Hopefully they can get it together in the future but I'm not going to be around as a customer to see this happen.  This Sunday will be a month since this all began.  I will not be satisfied till I have that check AND it clears.  I asked to have the check sent overnight and was told "we can't do that."  Unacceptable!
Regards,
[redacted]

November 22nd, 2016 Revdex.com [redacted]  I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. As of November 15th, 2016 a refund request was submitted and approved for June’s payment of $65.99, and it was processed back to the card that the client placed on file for her monthly payments to process from. As of the 22nd of November, another refund request for $65.99 was submitted. This was a one-time courtesy, since we do not refund for required payments, and May was required. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

We have received [redacted] response to our previous communication regarding her account with Sun Tan City. After further review of [redacted] account it appears as though the District Manager of the location where tanning took place has approved a refund in the amount of $227.61. This refund was approved and processed on our side as of November 4th, 2016 back to the debit/credit card that was placed on [redacted] account.We hope this fully resolves [redacted] issues and we hope for her return with us again in the future.

I have received the complaint from Ms. [redacted] regarding their
membership, purchase with Sun Tan City.
 
On May 5th, 2015 Ms. [redacted] purchased a month to
month open-ended agreement that allowed them once a day tanning services at our
Oak Ridge location for $87.79 per month plus tax....

Per the membership agreement
that was signed in the salon by Ms. [redacted], all Sun Tan City memberships
require at least one automatic payment before the client is able to cancel the
membership and there are no refunds for unused services.
 
As of June 22nd, 2015 Ms. [redacted]’s membership with
Sun Tan City was terminated and a refund request has been submitted for her.
 
Loyal customers are the key to any company’s success so it
is my hope that Ms. [redacted] will continue to utilize our services. I have
appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper
management team to ensure they are addressed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE CUSTOMER SERVICE REP AT THE LOCATION IN GEORGETOWN PUT IN THE ACCOUNT NUMBERS 2 TIMES - SO IF IT WAS PROCESS WRONG IT IS NOT MY PROBLEM - THEY PUT THE INFORMATION INTO THEIR COMPUTER SYSTEM.  I HAD NOTHING TO DO WITH PUTTING IN THE NUMBERS.
Regards,
[redacted]

November 9th, 2016 Revdex.com [redacted] I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On April 21st, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our St. Matthews location for $59.99 per month plus tax. As of August 15th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. In order for Ms. [redacted] to receive her refund request, we would need the proper documents stating that Ms. [redacted] did not authorize these charges. Without these documents, a refund request cannot be submitted. She is more than welcome to send those documents to: [email protected]  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.   The bank statement that we have from Ms. [redacted] shows a rejected NSF FEE- Item Returned. Which means Ms. [redacted]’s bank charged her a late charge, since her original payment was not able to process through. This is not something we refund for, since this was not a fault on Sun Tan City   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have requested a refund for the charges I received in May AND June of 2016.  This issue BEGAN in May and I was charged until I fully cancelled this card (even though my membership was terminated on April 29, 2016).  I want a refund for both charges of $65.99 that are fraudulent and unauthorized.  I have attached the statements.  This should total to $131.98.  I have already negotiated the charges with my bank regarding the late fees so a refund for those charges is not requested.  There is no reason why I should not be refunded the TOTAL amount of $131.98 for the fraud that has occurred on my account due to inefficiency and fraudulent action of this business.  There is no reason why this old card should have been charged AT ALL and I request a refund for both charges.  Again I will take the remaining balance to court if I do not receive a refund for both fraudulent charges.
Regards,
[redacted]

Ms. [redacted],I have reviewed your account and see the refund for March's payment has been approved for you and will be credited back to you in form of a check to the address listed on your account. I have also submitted an additional refund for the prorate and the cost to join that you payed when you purchased your membership. It is our hope that this will resolve your issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the company has stated they have issued a partial refund to my credit card and the remaining balance applied to a gift card for future business with Sun Tan City.  Neither of these have occurred.  
Second, a gift card does not resolve this issue as I do not intend to do business with Sun Tan City again in the future.  With this having been my second experience of this nature with this company, I have come to believe their business practices are dishonest.  I respectfully request a full refund.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If Sun Tan City is claiming they mailed me a check on May 30th I have not received it yet. Considering it has been exactly two weeks since May 30th I have my doubts that check was actually mailed. It's a pretty classic excuse to say "checks in the mail already". I would advise they just refund my credit card like I know they are capable of doing. As far as their comment about me being any kind of loyal or returning customer you can let Sun Tan City know I will never use their slimy business again and will tell anyone that listens what a ht company they are. This entire process has been laughable. A $23 refund should not require me making dozens of phone calls and resorting to the Revdex.com for assisting getting a refund I was due WEEKS AGO. I'm sure they thought I wouldn't waste this much of my time for $23, maybe they should change their name to Scam Tan City.
[redacted]

We have read and reviewed the complaint made by [redacted] regarding her experience with Sun Tan City. In order to review this issue further for her and...

provide a resolution, we will need some additional information such as the name, date of birth, and address listed on [redacted]s account with Sun Tan City.We look forward to her response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my original complaint, I specifically notified Sun Tan City staff that I DID NOT wish to enroll in a membership.  I was informed that "you don't have to" and was notified of a "deal" that would allow me unlimited tanning sessions for a given period of time.  
I was not provided a written agreement to sign.  I was instead asked to sign a black electronic pad while the staff person verbally explained that I was agreeing to pay a fixed amount and that I would wear protective eye wear in the beds.  I was never informed that I had been enrolled in an open-ended membership (which I very clearly stated I did not desire) and that I would need to cancel to avoid monthly charges.  Had I been provided an sort of copy of the agreement, I would've asked for immediate correction in the store. After noting unauthorized charges, I made numerous requests for the cancellation of any and all services and requested correction of the error.  I continued to be charged in spite of those requests.
After initiating this complaint, I did receive the partial refund check as stated in Sun Tan City's previous response, but I have not received any other reimbursement.  This "courtesy" being offered is insufficient.  I did not agree to pay for services and no services were requested beyond July 31, 2015. That was made very clear on the date of agreement and with each subsequent phone call made to Sun Tan City requesting termination of services.  Therefore a partial refund for "unused services" is inappropriate as no services went unused, rather I was charged for services I did not request.
I am asking that Sun Tan City correct it's own billing error by refunding the full amount by returning the remaining balance via check.  For the reasons mentioned above, I am not interested in a "glow card" and 
Regards,[redacted]

I have received the complaint from Mrs. [redacted] regarding her
daughter [redacted]’s membership, purchase with Sun Tan City.
 
On April 11th, 2015 Mrs. [redacted] purchased a month
to month open-ended agreement that allowed them once a day tanning services at
our Frederica location for $24.99 per month plus tax. Per the membership
agreement that was signed in the salon by Mrs. [redacted] and Ms. [redacted], all
Sun Tan City memberships require at least one automatic payment before the
client is able to cancel the membership and there are no refunds for unused
services.
 
As of June 17th, 2015 Mrs. [redacted]’s membership with Sun Tan
City was terminated. In addition, we have submitted a refund request for Mrs. [redacted] to be reviewed.
 
Loyal customers are the key to any company’s success so it
is my hope that Mrs. [redacted] will continue to utilize our services. I have
appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper
management team to ensure they are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to past dealings with this company I am less then trusting that they will not add terms and conditions to their offer as they have in the past leading me to read out to the Revdex.com.  I no longer want to do business with this company because I do not feel they are a reputable company.  I simply want the money they collected over the last several months from my checking account reimbursed back to me.  I do not want it placed toward any of their products or promotions.  I apologize for the delayed response as I was in orientation all day today then taught class this evening I just arrived home from my workday an hour ago.  I appreciate your time and attention to this complaint. 
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

We have reviewed the response from Ms. [redacted] regarding her account with Sun Tan City.Sun Tan City has agreed to refund Ms. [redacted] for her January's payment and the NSF charge she has accrued in hopes of resolving Ms. [redacted]'s issue. It is suggested that Ms. [redacted] update her billing information on her next visit to the salon or anytime prior to February's payment processing to ensure the billing information provided is correct as Sun Tan City will process payments only from the information provided to us  by the client. It is our hope that this resolves Ms. [redacted]'s issue and she continues to utilize our services.