RSM Entertaintment Reviews (321)
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RSM Entertaintment Rating
Address: Pmb-134 3999 Austell Rd Ste 303, Austell, Georgia, United States, 30106-1154
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I have received the complaint from Mrs. [redacted] regarding their membership, purchase with Sun Tan City.
On April 23rd, 2013 Mrs. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Highlands location for $18.88 per month plus tax. Per...
the membership agreement that was signed in the salon by Mrs. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
As of April 28th, 2015 Mrs. [redacted]’s membership with Sun Tan City was terminated. We have issued half a refund for her unused services, and the other half to a glow card; since we do not refund for unused services.
Loyal customers are the key to any company’s success so it is my hope that Mrs. [redacted] will continue to utilize our services. I have appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.
I have received the complaint from Ms. [redacted] regarding her product purchase with Sun Tan City. On July 21st, 2016 Ms. [redacted] purchased a packet of lotion and a pair of eye wear totaling $19.67 from our [redacted] 20 location. Also, on this day, Ms. [redacted] utilized a single visit service...
and tanned in our Fast level equipment. On August 8th, 2016 we received notification from the District Manager of the [redacted] location that she had spoken with Ms. [redacted] about her concerns and had submitted a refund in the amount of $19.67, due to the reaction Ms. [redacted] had to the lotion that was purchased. Ms. [redacted]’s refund request will be sent to her in the form of a check. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Tell us why here...
I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.On June 1st, 2015 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our College Park location for $79.99 per month plus tax. Per the...
membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of December 1st, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a half and half refund. $210.75 via check that was sent out on the 4th of December, and $210.75 via glow card.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] I did receive a check for $94.61 in which I have not cashed. I utilized STC's services for 3 1/2 months and paid originally $242. So I find this refund ridiculous. It cost me $147 to tan for less than 4 months. When I responded to this the last time, giving [redacted] my updated CC info because it was stated by him that my card would be reimbursed, I was then contacted by Krista again. Honestly I felt she was annoyed that she had to contact me for the second time. She said to me that she told me she would send a check and my card was not going to be refunded. Guess there was a lack of communication between the 2 of them. I do not want to be contacted by her again. This is just to let you know that I am not happy with the refund I was given and I don't feel like a valued customer at all. Sorry I wasted as many years I did at your facility. The only positive thing I will say, the staff at the Platteville location is terrific.
Regards,
[redacted]
November 1st, 2015
Without proof of the charge back being dropped, there is nothing for us to submit. If you are willing to drop the charge back, we would be willing to submit a refund request for it to be reviewed by the proper management team. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.Sincerely,[redacted]Director of Client Services
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
July 7th, 2016 Revdex.com [redacted] [redacted] I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City. On March 13th, 2016 Mr. [redacted] purchased a month to month open-ended agreement that allowed...
them once a day tanning services at our [redacted] location for $39.99 per month plus tax. Per the membership agreement that was signed in the salon by Mr. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of June 5th, 2016 Mr. [redacted]’s membership with Sun Tan City was cancelled. A refund request was submitted on the 28th of June and was approved and processed on the first of July. Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services
September 29th, 2016 I have received the complaint from Ms. [redacted]regarding her membership, purchase with Sun Tan City. As of July 13th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated and transferred to [redacted]. We no longer have any Sun Tan City locations in the New York area. Any...
questions or concerns regarding Ms. [redacted]’s membership should be directed towards [redacted]. They can be reached at 877-[redacted]. Loyal customers are the key to any company’s success. We have forwarded Ms. [redacted]’s concerns to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services
I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On February 6th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Smyrna location for $39.99 per month plus tax. Per the membership...
agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of July 31st, 2016 Ms. [redacted]’s membership with Sun Tan City was frozen. Sun Tan City does charge non-sufficient funds. If Ms. [redacted] see’s any other charges besides the $5.00 freeze charge, she needs to contact her bank in regards to those charges. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services
I am contacting you in regard to Complaint # [redacted] with Sun Tan City, of Johnson City, Tennessee This was settled over 30 days ago and Sun Tan City has not has still not refunded our money.TranslateDesired Resolution / OutcomeDesired Resolution:Refund
I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On March 20th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hillcrest location for $39.99 per month plus tax. Per the...
membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of July 14th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. As a one-time courtesy, a refund request was submitted for $46.79 for the month of May, due to her daughter’s account never being frozen. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never saw or signed the agreement. If I had, I wouldn't have filed a complaint. The business's own employee conceded that the agreement is not shown electronically or in hard copy to customers. She said their sales people have been instructed to tell customers orally that they are getting a membership. The sales person with whom I spoke didn't mention it, and I specifically told her that I did not want any form of membership. I signed an electronic statement agreeing to wear protective eyewear. Whether they "cut and paste" (their sale person's language) or only show part of the agreement, the sales person was very candid that they do not show customers the agreement elecronically or in hard copy that they allegedly sign. When I exchanged e-mails with Sun Tan City they never denied or disputed that they engaged in this practice.
I am an attorney and am very cognizent of agreements. I have several open-ended agreements with my health club and charities. For each of those entites, I have seen an electronic or hard copy of the agreement prior to signing. I also was provided with the option of a hard copy or PDF for my records.
Based on the complaints that have been filed, this business has repeatedly engaged in this behavior.
I have not been issued a "Glow Card" as they claim nor do I want one. I won't do business with this entity again. I also am concerned that this business will continue to engage in deceptive practices if they aren't required to make restitution.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a message from the business but it was difficult to understand. I returned the call multiple times and asked for [redacted], who I believe is the person that messaged me. Twice a person went "to find [redacted]" and the third person had never heard of her. Eventually she "found her" and would give her a message in writing, but I couldn't have her voicemail or direct phone number. The proposed solution of refunding my March membership fee is not acceptable. I was told in February by a customer service agent that my membership was successfully canceled and I would no longer be charged. I never should have had any charges in March. I am requesting ALL FEES CHARGED TO ME SINCE 2/4/18 BE REFUNDED TO ME. I have had no help at the store, through email, on the website, or through the customer service phone line after multiple attempts. The only sufficient resolution is the following: 1. Cancel my membership immediately; 2. Refund February charges entirely of $43.41 (for which the company has admitted I was overcharged); AND 3. Refund the unwarranted charge for March of $36.29. sincerely,[redacted]
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
September 9th, 2016 I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City. On July 16th, 2016 Mr. [redacted] purchased a Tan until The End of the Year, that allowed them once a day tanning services at our Zionsville location for $179.00 plus...
tax. As of September 9th, 2016 Mr. [redacted]’s membership with Sun Tan City was terminated. A refund has been submitted in the amount of $196.90, back to Mr. [redacted]’s card that was used to make this purchase. The standard refund process takes at least 7-10 business days. Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services
We have reviewed Ms. [redacted]’s complaint and looked into her account. We would be more than happy to look further into this issue if the client can provide us with a proof of move. This can consist of something that has her name and new address on it. Once we receive this information, we will be...
more than happy to see what we can do for the freeze credits. It is our hope that this helps solve Ms. [redacted]’s issue. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]s
I have received the complaint from Mrs. [redacted] regarding their membership, purchase with Sun Tan City.
On June 6th, 2014 Mrs. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Fitchburg location for $9.99 per month plus...
tax. Per the membership agreement that was signed in the salon by Mrs. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
As of June 1st, 2015 Mrs. [redacted]’s membership with Sun Tan City was terminate. No refund request was submitted because she was in a 12 month agreement, as we do not refund for unused services per the membership agreement.
Loyal customers are the key to any company’s success so it is my hope that Mrs. [redacted] will continue to utilize our services. I have appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do not think the business should consider my refund as a "one time courtesy" considering the entire transaction was fraudulent and unauthorized. Please keep this in mind in regards to any future complaints. I find this response satisfactory in that I wanted the fraudulent charges to be reversed and they are being reversed. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]