Thank you so much for reaching outI am so sorry about the frustrating with this experience I can certainly understand how disappointing it must to have issues with your returnsIt is never our intention to mislead our MembersThat being said, we want to make sure that you are satisfied
with your experiences on siteI have gone ahead and refunded you in full for this, which you should see back on your card in 3-business daysIn the meantime, please let me know if there’s anything else that I can doMembers are the driving force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our Members.Please know, I have forwarded the details of this situation around the broader team here at the *** office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work to ensure that our deliveries are returns are easy and hassle-freeThank you for being a Rue La La Member!
I’m so sorry about the frustration
surrounding the member’s recent Rue La La orderWhile
we guarantee that all items sold on Rue La La are 100% authentic, I would be
happy to make an exception here,
and assist in a return of her
order # ***.I’ve issued her a
complimentary
return label to use for the *** *** Brown Monogram Grained Leather ShopperHer return label will be sent to her *** email address,
and will arrive in her inbox within hours (please make sure to check the
spam and junk folders, as these labels are occasionally filtered, and please
reach out to me if she doesn’t receive the labels within that
timeframe). Simply follow the instructions on the label, and she will
receive a full refund back to her original form of payment within 7-10 business days of her return being processed.Again,
I’m so sorry about the frustration herePlease know that I’ve forwarded the
details of this situation to our broader team here at the corporate office so
we can be thinking about and discussing her comments Our Members mean the world to us, and I know we can
provide her a better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Your last response and lack of action tells me you are not trying to fix the problem I gave you time to get it right Any further action on my part will come from my lawyer if you cannot get it right within a reasonable period of time
Regards,
*** ***
Hello *** - I am so sorry about the experience you had with our concierge staffPlease know we do stand by our products' authenticity 100%I have confirmed with our team that we were able to confirm authenticity for you and have left your a voicemail on 2/with the following
details: *** *** Boots only have a production code on the inside of the boots next to the sizeEach boot has its own production codeThe production code is not on the outside of the boot, if that is where you were lookingI am more than happy to provide a return label if you are not satisfied with the boots - you will be credited back to original form of paymentPlease confirm if you are all set or if you would like that complimentary return label. Thank you for being a loyal memberLook forward to hearing from you. Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have not heard from Rue La La since filing my complaint with Revdex.com Prior to filing the complaint I talked to Rue La La by telephone a couple of times explaining our issues with the mattress and box springsI told them we were not satisfied with the setAfter corresponding by phone with Rue La La, they called us and said the vendor who supplied the mattress set would not take them back nor refund our moneyThat is when I contacted Revdex.com about this If you are saying I was contacted again by Revdex.com or Rue La La to resolve this I did not see itUnless you are talking about my conversations with Rue La La before I filed my complaint with your officeMaybe I am missing something here.I hope this clarifies things in order to reopen my complaint. *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi *** - I am sorry for the min sending you the wrong itemPlease know these mistakes do happen but are rare and dissapointed you've experienced this times alreadyThe return you were given is complimentary and you should see the full amount back to your original form of payment
once the item is received in warehouseAfter that, the refund will take a few days to postLet me know if you need another label sent to youI've also placed an additional $in RueLaLa credit into your account given we sent you the wrong item in the first place - apologies again
Hi *** - Thank you again for reaching back outI am completely disappointed in the service you receivedAll damaged/defective product should be taken care of immediately when you contact the member concierge team - whether that be a replacement, warranty contact details, refund, etcI have
gone ahead an issued you your credit back to your original form of paymentYou should see that in the next 2-business daysPlease dispose of the product (if you haven't already done so) as you wishThank you for providing me your order details, as that will help me understand who serviced you and can provide coaching for our member concierge agents.Please don't hesitate to reach out directly with any additional questionsThanks! *** (***)
We are so sorry for all of the frustration this Member has experienced with her recent Rue La La purchaseWe can completely understand the disappointment this Member must have experienced, and we cannot apologize enough hereWe do guarantee that all items sold on Rue La La are 100% authentic, but
we are so sorry about this entire situationWe will absolutely accept a return of the *** *** necklace in exchange for a full refundI’ve gone ahead and issued this Member a return label for the watch, for a refund back to her original form of paymentThe return label will be send to her ***@aol.com email address, and will arrive in her inbox within hours (this Member should be sure to check her spam and junk folders, as these labels are occasionally filtered)Once this Member simply follows the instructions on the label, she will receive a full refund back to your original form of payment within days of your return being processed
I insisted Rue La La refund in full to my *** account that was used to make the initial payment but was told they could not do this due to "the system"After this experience I did not want to provide Rue La La with credit card info as if they couldn't refund using the method I'd used to pay I doubted "the system" could manage a refund through another route having nothing to do with the transactionFurther, given their inability to deliver the product despite my patience and poor customer service despite repeat contacts, I just didn't trust Rue La La to do the right thing in a timely manner. Thankfully, ***'s dispute process worked after Rue La La neglected to even respond to ***'s inquiry and I was refunded the full amount to my *** account
Again, we are so sorry about the delay hereWe completely understand her frustration, and we know we can do betterAs of 6/4/at 6PM, the full refund of $has been initiated, and is being processedThe Member should see this amount reflected back on her bank statement within 5-business daysWe are so sorry for all of the back and forth hereThis situation never should have happened and we can’t apologize enough for the disappointment that this Member has experienced
Although Ruelala had promised to me a refund $60.33, I have reviewed my most recent credit card statement and there was no refund from RueLaLa. Might they be able to send me a check for the $that they owe me?Thank you
Regards,
*** ***
Dear ***,Thank you so much for reaching outI am so sorry about this frustrating experience I can certainly understand how disappointing it must to have issues with such a high quality *** *** bagWe value the time you put into researching this issue as wellMembers are the driving
force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our MembersIt is never our intention to mislead our MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our buyers to ensure that our deliveries are punctual and preciseWe want to assure you that we stand by the authenticity of all the items sold on siteIn some cases, we purchase items from brand partners, however, we have a dedicated team of buyers to authenticate all merchandiseAll of our items are 100% authentic. That being said, we want to make sure that you are satisfied with your purchaseWe would be more than happy to issue you a return label for merchandise credit that you can put towards finding something perfect on siteI have attached the label to this emailIn the meantime, please let me know if there’s anything else that I can do
I am so sorry for the frustration regarding your Rue La La orderI am going to go ahead and send you a complimentary return label for the deviceThe return label will show up in your inbox within the next hours (be sure to check your spam and junk folders, as these emails sometimes get filtered
out)Once your return is processed, you will be refunded within 5-business days, back to your original form of paymentPlease feel free to reach out to me directly at *** if you have any questions!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I will not be able to resolve this claim until I have been reimbursedNot only did this situation begin with a huge mistake, it has been handled disastrouslyI have had poor experiences with Rue la la before, and in fact I deleted my account- ***@***.com, you can view that account and see that this mistake is not quite the "anomaly" you are making it out to beIn fact, it is quite a pattern for you to be disorganized and then be unable to properly attend to your messesSo, apologies are greatKind words can be very useful, however, the key to success is not what you say, it is what you doAnd your words and ideas seem pretty lofty and vacant because you don't actually follow throughAny how, I've wasted enough words on you because your business model doesn't include integrityBottom line, this complaint stays open UNTIL you refund meUnfortunately, you cannot refund my time because that is what you have wasted the most ofMy husband's account will also be cancelled after this situation is overWe do not give money to businesses that can't be responsible for their messes.
Regards,
*** ***
Hello Ruth - I am sorry about the frustrating experience you had with our concierge team in regards to cancelling your orderI was able to confirm that our concierge staff was able to cancel your order for youApologies for all the confusionThanks, ***
Dear ***,Thanks for reaching out to Rue La LaI am so sorry for the frustration regarding your recent Rue La La experience! We do our best to source our products so that they are delivered in perfect condition, and I am sorry that these sunglasses missed the markI completely understand your
concerns with the sunglasses state, and the extended communication times with our brand partnerPlease know, I have forwarded the details of this situation around the broader team here at the *** office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at RueI have refunded your order to merchandise credit, to put towards finding something amazing on site! I know we can do better by you in the futureMembers are the driving force of everything we do here at Rue, and we are always working to exceed your expectations! I have also extended your free shipping for another three monthsI hope you can find something perfect on site before then! We really appreciate any and all Member feedback, so please don’t hesitate to reach out and to share your ideas with me directly at Here at the *** office we are always discussing Member’s recommendations and suggestions as a way to continuously improve the Rue La La experience
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am sending the bag back todayI wil close the complaint after I have received the refund back onto my credit cardPlease accept this email as confirmation that I will be returning the bag back to rue la la
Regards,
*** ***
We reached out to the Member to work with her to better understand the issue and to help educate on the process behind our purchasesWe offered to cover the costs of repair for the bag, and ensured that we were taking every measure to provide access to service and customer support
Thank you so much for reaching outI am so sorry about the frustrating with this experience I can certainly understand how disappointing it must to have issues with your returnsIt is never our intention to mislead our MembersThat being said, we want to make sure that you are satisfied
with your experiences on siteI have gone ahead and refunded you in full for this, which you should see back on your card in 3-business daysIn the meantime, please let me know if there’s anything else that I can doMembers are the driving force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our Members.Please know, I have forwarded the details of this situation around the broader team here at the *** office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work to ensure that our deliveries are returns are easy and hassle-freeThank you for being a Rue La La Member!
I’m so sorry about the frustration
surrounding the member’s recent Rue La La orderWhile
we guarantee that all items sold on Rue La La are 100% authentic, I would be
happy to make an exception here,
and assist in a return of her
order # ***.I’ve issued her a
complimentary
return label to use for the *** *** Brown Monogram Grained Leather ShopperHer return label will be sent to her *** email address,
and will arrive in her inbox within hours (please make sure to check the
spam and junk folders, as these labels are occasionally filtered, and please
reach out to me if she doesn’t receive the labels within that
timeframe). Simply follow the instructions on the label, and she will
receive a full refund back to her original form of payment within 7-10 business days of her return being processed.Again,
I’m so sorry about the frustration herePlease know that I’ve forwarded the
details of this situation to our broader team here at the corporate office so
we can be thinking about and discussing her comments Our Members mean the world to us, and I know we can
provide her a better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Your last response and lack of action tells me you are not trying to fix the problem I gave you time to get it right Any further action on my part will come from my lawyer if you cannot get it right within a reasonable period of time
Regards,
*** ***
Hello *** - I am so sorry about the experience you had with our concierge staffPlease know we do stand by our products' authenticity 100%I have confirmed with our team that we were able to confirm authenticity for you and have left your a voicemail on 2/with the following
details: *** *** Boots only have a production code on the inside of the boots next to the sizeEach boot has its own production codeThe production code is not on the outside of the boot, if that is where you were lookingI am more than happy to provide a return label if you are not satisfied with the boots - you will be credited back to original form of paymentPlease confirm if you are all set or if you would like that complimentary return label. Thank you for being a loyal memberLook forward to hearing from you. Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have not heard from Rue La La since filing my complaint with Revdex.com Prior to filing the complaint I talked to Rue La La by telephone a couple of times explaining our issues with the mattress and box springsI told them we were not satisfied with the setAfter corresponding by phone with Rue La La, they called us and said the vendor who supplied the mattress set would not take them back nor refund our moneyThat is when I contacted Revdex.com about this If you are saying I was contacted again by Revdex.com or Rue La La to resolve this I did not see itUnless you are talking about my conversations with Rue La La before I filed my complaint with your officeMaybe I am missing something here.I hope this clarifies things in order to reopen my complaint. *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi *** - I am sorry for the min sending you the wrong itemPlease know these mistakes do happen but are rare and dissapointed you've experienced this times alreadyThe return you were given is complimentary and you should see the full amount back to your original form of payment
once the item is received in warehouseAfter that, the refund will take a few days to postLet me know if you need another label sent to youI've also placed an additional $in RueLaLa credit into your account given we sent you the wrong item in the first place - apologies again
Hi *** - Thank you again for reaching back outI am completely disappointed in the service you receivedAll damaged/defective product should be taken care of immediately when you contact the member concierge team - whether that be a replacement, warranty contact details, refund, etcI have
gone ahead an issued you your credit back to your original form of paymentYou should see that in the next 2-business daysPlease dispose of the product (if you haven't already done so) as you wishThank you for providing me your order details, as that will help me understand who serviced you and can provide coaching for our member concierge agents.Please don't hesitate to reach out directly with any additional questionsThanks! *** (***)
We are so sorry for all of the frustration this Member has experienced with her recent Rue La La purchaseWe can completely understand the disappointment this Member must have experienced, and we cannot apologize enough hereWe do guarantee that all items sold on Rue La La are 100% authentic, but
we are so sorry about this entire situationWe will absolutely accept a return of the *** *** necklace in exchange for a full refundI’ve gone ahead and issued this Member a return label for the watch, for a refund back to her original form of paymentThe return label will be send to her ***@aol.com email address, and will arrive in her inbox within hours (this Member should be sure to check her spam and junk folders, as these labels are occasionally filtered)Once this Member simply follows the instructions on the label, she will receive a full refund back to your original form of payment within days of your return being processed
I insisted Rue La La refund in full to my *** account that was used to make the initial payment but was told they could not do this due to "the system"After this experience I did not want to provide Rue La La with credit card info as if they couldn't refund using the method I'd used to pay I doubted "the system" could manage a refund through another route having nothing to do with the transactionFurther, given their inability to deliver the product despite my patience and poor customer service despite repeat contacts, I just didn't trust Rue La La to do the right thing in a timely manner. Thankfully, ***'s dispute process worked after Rue La La neglected to even respond to ***'s inquiry and I was refunded the full amount to my *** account
Again, we are so sorry about the delay hereWe completely understand her frustration, and we know we can do betterAs of 6/4/at 6PM, the full refund of $has been initiated, and is being processedThe Member should see this amount reflected back on her bank statement within 5-business daysWe are so sorry for all of the back and forth hereThis situation never should have happened and we can’t apologize enough for the disappointment that this Member has experienced
Although Ruelala had promised to me a refund $60.33, I have reviewed my most recent credit card statement and there was no refund from RueLaLa. Might they be able to send me a check for the $that they owe me?Thank you
Regards,
*** ***
Dear ***,Thank you so much for reaching outI am so sorry about this frustrating experience I can certainly understand how disappointing it must to have issues with such a high quality *** *** bagWe value the time you put into researching this issue as wellMembers are the driving
force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our MembersIt is never our intention to mislead our MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our buyers to ensure that our deliveries are punctual and preciseWe want to assure you that we stand by the authenticity of all the items sold on siteIn some cases, we purchase items from brand partners, however, we have a dedicated team of buyers to authenticate all merchandiseAll of our items are 100% authentic. That being said, we want to make sure that you are satisfied with your purchaseWe would be more than happy to issue you a return label for merchandise credit that you can put towards finding something perfect on siteI have attached the label to this emailIn the meantime, please let me know if there’s anything else that I can do
I am so sorry for the frustration regarding your Rue La La orderI am going to go ahead and send you a complimentary return label for the deviceThe return label will show up in your inbox within the next hours (be sure to check your spam and junk folders, as these emails sometimes get filtered
out)Once your return is processed, you will be refunded within 5-business days, back to your original form of paymentPlease feel free to reach out to me directly at *** if you have any questions!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I will not be able to resolve this claim until I have been reimbursedNot only did this situation begin with a huge mistake, it has been handled disastrouslyI have had poor experiences with Rue la la before, and in fact I deleted my account- ***@***.com, you can view that account and see that this mistake is not quite the "anomaly" you are making it out to beIn fact, it is quite a pattern for you to be disorganized and then be unable to properly attend to your messesSo, apologies are greatKind words can be very useful, however, the key to success is not what you say, it is what you doAnd your words and ideas seem pretty lofty and vacant because you don't actually follow throughAny how, I've wasted enough words on you because your business model doesn't include integrityBottom line, this complaint stays open UNTIL you refund meUnfortunately, you cannot refund my time because that is what you have wasted the most ofMy husband's account will also be cancelled after this situation is overWe do not give money to businesses that can't be responsible for their messes.
Regards,
*** ***
Hello Ruth - I am sorry about the frustrating experience you had with our concierge team in regards to cancelling your orderI was able to confirm that our concierge staff was able to cancel your order for youApologies for all the confusionThanks, ***
Dear ***,Thanks for reaching out to Rue La LaI am so sorry for the frustration regarding your recent Rue La La experience! We do our best to source our products so that they are delivered in perfect condition, and I am sorry that these sunglasses missed the markI completely understand your
concerns with the sunglasses state, and the extended communication times with our brand partnerPlease know, I have forwarded the details of this situation around the broader team here at the *** office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at RueI have refunded your order to merchandise credit, to put towards finding something amazing on site! I know we can do better by you in the futureMembers are the driving force of everything we do here at Rue, and we are always working to exceed your expectations! I have also extended your free shipping for another three monthsI hope you can find something perfect on site before then! We really appreciate any and all Member feedback, so please don’t hesitate to reach out and to share your ideas with me directly at Here at the *** office we are always discussing Member’s recommendations and suggestions as a way to continuously improve the Rue La La experience
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am sending the bag back todayI wil close the complaint after I have received the refund back onto my credit cardPlease accept this email as confirmation that I will be returning the bag back to rue la la
Regards,
*** ***
We reached out to the Member to work with her to better understand the issue and to help educate on the process behind our purchasesWe offered to cover the costs of repair for the bag, and ensured that we were taking every measure to provide access to service and customer support