Hi *** - Thank you for respondingThis has taken awfully long to process in our distribution center, so I am following up as to whyRest assured,you will get your credit backI will reach out to you again shortlyBest, ***
We are so sorry for any frustration this Member experienced both with her order and subsequent returnThis is not the experience we'd ever want any of our Members to have, and we truly cannot apologize enough.We took a peek at the account, and it appears that the Member went through her credit card
provider in order to enact a refundWe are further investigating the query throughout different departments, and will be able to clarify this issue by the next business day Again, we sincerely apologize for any additional hassle this has caused for our Member
I am sorry to hear that this Member was initially not given a return exception on a final sale item that didn't match the image on site! I looked into the details of this order, and see that this Member was eventually granted the returnThe RL was sent to her email associated with her Rue La La
accountI have also reached out to her separately to apologize for the escalation as well as confirm that she received her label
Everything sold at Rue La La is 100% genuine. In some cases we purchase merchandise from trusted independent suppliers and not directly from the brand owner, this includes pre-owned productIn all cases we stand by the authenticity of every product sold on our site. In addition and in an
effort to bring high-quality product to our customers, we have a buying team that specializes in sourcing our pre-owned product. Our knowledgeable buyers then work with these trusted independent suppliers to make sure we offer authentic product, at a great value to our members.Her order was a Final Sale order For this specific customer, we will accept the return and refund to the original form of payment.We will be contact the member today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I’m so sorry about
the frustration surrounding the member’s recent Rue La La orderI can’t apologize
enough for the frustration and negative experience the member experienced with
her order and with our Rue concierge teamThis is not the experience we would
want for her, or for any of our
Members. I have gone ahead and refunded the member $for the *** ***
Collection Down Alternative ComforterI have also refunded her $for her Rue
orderIt can take 5-business days for the refund to be
reflected in her account. Should she choose to return to Rue, however, her
Rue is still active, so she would not be charged for shipping until the end
of the original days.Again, I’m so sorry
that we let her down hereI hope she’ll reconsider her decision to stop shopping
on Rue La LaOur Members mean the world to us, and I know we can provide her a
better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Thanks for reaching out to Rue La LaI am so sorry for the frustration regarding your recent Rue La La experience! I apologize for the issues with canceling this orderPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can
work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue. I have refunded your order which you should see back on your card in 3-business daysI know we can do better by you in the futureMembers are the driving force of everything we do here at Rue, and we are always working to exceed your expectations! I have also extended your free shipping for another twomonthsI hope you can find something perfect on site before then! We really appreciate any and all Member feedback, so please don’t hesitate to reach out and to share your ideas with me directly at Here at the Boston office we are always discussing Member’s recommendations and suggestions as a way to continuously improve the Rue La La experience
Looking into this account, the member contacted on 8/31/and asked that the package be resent to the billing address since it was being returned backThe shipping address was incorrect or undeliverable as addressed On 9/Member’s daughter *** contacted back via chat and wanted to
her mother to be refunded right away since the package was on the way back to us*** was upset that we were unable to refund until we received the items *** escalated the issue up to Sr Supervisor (CST) in which due to the escalation and Social Media threats Member was refunded in full right away for the *** items, and when looking into the tracking information on the order the items were also delivered on 9/19/to the Members billing address as originally requested. Tell us why here
Hi there- Thank you for contacting the Corporate Office of Rue La La*** ***, our CEO, has requested that I reply on his behalfI am so sorry about the disappointment you have experienced when ordering with RuePlease send me your Rue associated email or order number, so I am able
to further get this solved!
I’m so sorry about the frustration surrounding the member’s recent Rue La La orderWe guarantee that all items sold on Rue La La are 100% authenticIf the member is not absolutely thrilled with her purchase, I would be happy tomake an exception here, and assist in a return ofher order #
***.I’ve issued her a complimentary return label to use for the *** *** Monogram Canvas Speedy Her return label will be sent to her *** email address, and will arrive in her inbox within hours (please make sure to check the spam and junk folders, as these labels are occasionally filtered, and please reach out to me if she doesn’t receive the labels within that time-frame). Simply follow the instructions on the label, and she will receive a full refund back to her original form of payment within7-10 business days of her return being processed.Again, I’m so sorry about the frustration herePlease know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her commentsOur Members mean the world to us, and I know we can provide her a better experience in the future.Tell us why here
Thank you for contacting the Corporate Office of Rue La La*** ***, our CEO, has requested that I reply on his behalf.I am so sorry about the frustration surrounding your recent Rue order! Keeping track of your money is super important, and I cannot apologize enough for the back and forth
communication This is not the experience we would want for you or any of our members and I’m truly sorry for that.I am so sorry that these refunds have taken so long, as for some of our products take longer to refund than othersI have gone ahead and taken a look into your account to see if the pillows have been returned and refundedThe mermaid sequin pillows were returned and refunded on 2/13/If you have anymore questions regarding this return, please feel free to email me personally at ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I received a return label and sent the return backBased on the notification I received from Rue La La, they received my return on Dec-However, as of today, the have not sent me any communication regarding my return being accepted or my refund being processed Regards,
*** ***
Hi ***, Thank you for contacting the Corporate Office of Rue La LaMark McWeeny, our CEO, has requested that I reply on his behalf.I am so sorry about the disappointment and frustration that this order has caused youMembers are the driving force of everything we do here at Rue, so we never
intend to lose you as a customerI have taken a look into your account and can see that *** has helped you with getting your full refund of $I am so sorry that this took so long, but more important, I am sorry about the poor customer service that you receivedIf there is anything that I can do to have you reconsider shopping with us, please let me knowAgain, I am so sorry about this ***, and I hope you choose to shop with us in the future.Best, *** ***
Dear *** ***, Thank you so much for reaching outI am so sorry about this frustrating experience I can certainly understand how disappointing it must to have issues with such a high quality bag.Members are the driving force of everything we do here at Rue, and we didn’t want this type
of experience for you, or for any of our MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we stand by the authenticity of all the items sold on siteAll of our items are 100% authentic That being said, we want to make sure that you are satisfied with your purchaseWe would be more than happy to issue you a complimentary return label for merchandise credit that you can put towards finding something perfect on siteI have attached the label to this emailIn the meantime, please let me know if there’s anything else that I can do Sincerely,*** ***, Office of the CEORue La La
Thank you so much for reaching out to Rue La LaWe are going to do everything that we can to take care of this for youSomeone will be in touch shortly. Members are the driving force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our
MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our shipment services to ensure that our deliveries are punctual and precise
I’m so sorry about the frustration
surrounding the member’s recent Rue La La orderWhile
we guarantee that all items sold on Rue La La are 100% authentic, I would be
happy to make an exception here,
and assist in a return of her
order # ***.I’ve
issued her a complimentary
return label to use for the *** Emma Small
Leather Drawstring HandbagHer return label
will be sent to her ***@***.*** email address, and will arrive in her inbox within
hours (please make sure to check the spam and junk folders, as these labels are
occasionally filtered, and please reach out to me if she doesn’t receive the
labels within that timeframe). Simply follow the instructions on the label,
and she will receive a full refund back to her original form of payment within 7-10 business days of her return being processed.Again,
I’m so sorry about the frustration herePlease know that I’ve forwarded the
details of this situation to our broader team here at the corporate office so
we can be thinking about and discussing her comments I hope she’ll reconsider her decision to stop shopping
on Rue La LaOur Members mean the world to us, and I know we can provide her a
better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not satisfied with this solutionThey want me to buy even more stuff from them with the $creditThis is at least the fifth time this has happenedTheir customer service is rude and their warehouse does not ever double check ordersThis is a scam company
Regards,
*** ***
We are so sorry for all of the disappointment this Member has experienced regarding his order #*** for the 14K cttwDiamond HoopsOur team has initiated a refund of $1,back to this Member's original form of payment, his *** ending in ***, on 1/28/This refund
will be reflected in the Member's bank statement within 3-days of processingAgain, we are so sorry for the delay here-- this is certainly not the experience we would want for any of our MembersWe will be passing along this Member's experience with our Returns team, so that we can work to improve this process
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***
Hi *** - Thank you for respondingThis has taken awfully long to process in our distribution center, so I am following up as to whyRest assured,you will get your credit backI will reach out to you again shortlyBest, ***
We are so sorry for any frustration this Member experienced both with her order and subsequent returnThis is not the experience we'd ever want any of our Members to have, and we truly cannot apologize enough.We took a peek at the account, and it appears that the Member went through her credit card
provider in order to enact a refundWe are further investigating the query throughout different departments, and will be able to clarify this issue by the next business day Again, we sincerely apologize for any additional hassle this has caused for our Member
I am sorry to hear that this Member was initially not given a return exception on a final sale item that didn't match the image on site! I looked into the details of this order, and see that this Member was eventually granted the returnThe RL was sent to her email associated with her Rue La La
accountI have also reached out to her separately to apologize for the escalation as well as confirm that she received her label
Everything sold at Rue La La is 100% genuine. In some cases we purchase merchandise from trusted independent suppliers and not directly from the brand owner, this includes pre-owned productIn all cases we stand by the authenticity of every product sold on our site. In addition and in an
effort to bring high-quality product to our customers, we have a buying team that specializes in sourcing our pre-owned product. Our knowledgeable buyers then work with these trusted independent suppliers to make sure we offer authentic product, at a great value to our members.Her order was a Final Sale order For this specific customer, we will accept the return and refund to the original form of payment.We will be contact the member today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I’m so sorry about
the frustration surrounding the member’s recent Rue La La orderI can’t apologize
enough for the frustration and negative experience the member experienced with
her order and with our Rue concierge teamThis is not the experience we would
want for her, or for any of our
Members. I have gone ahead and refunded the member $for the *** ***
Collection Down Alternative ComforterI have also refunded her $for her Rue
orderIt can take 5-business days for the refund to be
reflected in her account. Should she choose to return to Rue, however, her
Rue is still active, so she would not be charged for shipping until the end
of the original days.Again, I’m so sorry
that we let her down hereI hope she’ll reconsider her decision to stop shopping
on Rue La LaOur Members mean the world to us, and I know we can provide her a
better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Thanks for reaching out to Rue La LaI am so sorry for the frustration regarding your recent Rue La La experience! I apologize for the issues with canceling this orderPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can
work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue. I have refunded your order which you should see back on your card in 3-business daysI know we can do better by you in the futureMembers are the driving force of everything we do here at Rue, and we are always working to exceed your expectations! I have also extended your free shipping for another twomonthsI hope you can find something perfect on site before then! We really appreciate any and all Member feedback, so please don’t hesitate to reach out and to share your ideas with me directly at Here at the Boston office we are always discussing Member’s recommendations and suggestions as a way to continuously improve the Rue La La experience
Looking into this account, the member contacted on 8/31/and asked that the package be resent to the billing address since it was being returned backThe shipping address was incorrect or undeliverable as addressed On 9/Member’s daughter *** contacted back via chat and wanted to
her mother to be refunded right away since the package was on the way back to us*** was upset that we were unable to refund until we received the items *** escalated the issue up to Sr Supervisor (CST) in which due to the escalation and Social Media threats Member was refunded in full right away for the *** items, and when looking into the tracking information on the order the items were also delivered on 9/19/to the Members billing address as originally requested. Tell us why here
Hi there- Thank you for contacting the Corporate Office of Rue La La*** ***, our CEO, has requested that I reply on his behalfI am so sorry about the disappointment you have experienced when ordering with RuePlease send me your Rue associated email or order number, so I am able
to further get this solved!
I’m so sorry about the frustration surrounding the member’s recent Rue La La orderWe guarantee that all items sold on Rue La La are 100% authenticIf the member is not absolutely thrilled with her purchase, I would be happy tomake an exception here, and assist in a return ofher order #
***.I’ve issued her a complimentary return label to use for the *** *** Monogram Canvas Speedy Her return label will be sent to her *** email address, and will arrive in her inbox within hours (please make sure to check the spam and junk folders, as these labels are occasionally filtered, and please reach out to me if she doesn’t receive the labels within that time-frame). Simply follow the instructions on the label, and she will receive a full refund back to her original form of payment within7-10 business days of her return being processed.Again, I’m so sorry about the frustration herePlease know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her commentsOur Members mean the world to us, and I know we can provide her a better experience in the future.Tell us why here
Thank you for contacting the Corporate Office of Rue La La*** ***, our CEO, has requested that I reply on his behalf.I am so sorry about the frustration surrounding your recent Rue order! Keeping track of your money is super important, and I cannot apologize enough for the back and forth
communication This is not the experience we would want for you or any of our members and I’m truly sorry for that.I am so sorry that these refunds have taken so long, as for some of our products take longer to refund than othersI have gone ahead and taken a look into your account to see if the pillows have been returned and refundedThe mermaid sequin pillows were returned and refunded on 2/13/If you have anymore questions regarding this return, please feel free to email me personally at ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I received a return label and sent the return backBased on the notification I received from Rue La La, they received my return on Dec-However, as of today, the have not sent me any communication regarding my return being accepted or my refund being processed Regards,
*** ***
Hi ***, Thank you for contacting the Corporate Office of Rue La LaMark McWeeny, our CEO, has requested that I reply on his behalf.I am so sorry about the disappointment and frustration that this order has caused youMembers are the driving force of everything we do here at Rue, so we never
intend to lose you as a customerI have taken a look into your account and can see that *** has helped you with getting your full refund of $I am so sorry that this took so long, but more important, I am sorry about the poor customer service that you receivedIf there is anything that I can do to have you reconsider shopping with us, please let me knowAgain, I am so sorry about this ***, and I hope you choose to shop with us in the future.Best, *** ***
Dear *** ***, Thank you so much for reaching outI am so sorry about this frustrating experience I can certainly understand how disappointing it must to have issues with such a high quality bag.Members are the driving force of everything we do here at Rue, and we didn’t want this type
of experience for you, or for any of our MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we stand by the authenticity of all the items sold on siteAll of our items are 100% authentic That being said, we want to make sure that you are satisfied with your purchaseWe would be more than happy to issue you a complimentary return label for merchandise credit that you can put towards finding something perfect on siteI have attached the label to this emailIn the meantime, please let me know if there’s anything else that I can do Sincerely,*** ***, Office of the CEORue La La
Thank you so much for reaching out to Rue La LaWe are going to do everything that we can to take care of this for youSomeone will be in touch shortly. Members are the driving force of everything we do here at Rue, and we didn’t want this type of experience for you, or for any of our
MembersPlease know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the futureThis type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our shipment services to ensure that our deliveries are punctual and precise
I’m so sorry about the frustration
surrounding the member’s recent Rue La La orderWhile
we guarantee that all items sold on Rue La La are 100% authentic, I would be
happy to make an exception here,
and assist in a return of her
order # ***.I’ve
issued her a complimentary
return label to use for the *** Emma Small
Leather Drawstring HandbagHer return label
will be sent to her ***@***.*** email address, and will arrive in her inbox within
hours (please make sure to check the spam and junk folders, as these labels are
occasionally filtered, and please reach out to me if she doesn’t receive the
labels within that timeframe). Simply follow the instructions on the label,
and she will receive a full refund back to her original form of payment within 7-10 business days of her return being processed.Again,
I’m so sorry about the frustration herePlease know that I’ve forwarded the
details of this situation to our broader team here at the corporate office so
we can be thinking about and discussing her comments I hope she’ll reconsider her decision to stop shopping
on Rue La LaOur Members mean the world to us, and I know we can provide her a
better experience in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not satisfied with this solutionThey want me to buy even more stuff from them with the $creditThis is at least the fifth time this has happenedTheir customer service is rude and their warehouse does not ever double check ordersThis is a scam company
Regards,
*** ***
We are so sorry for all of the disappointment this Member has experienced regarding his order #*** for the 14K cttwDiamond HoopsOur team has initiated a refund of $1,back to this Member's original form of payment, his *** ending in ***, on 1/28/This refund
will be reflected in the Member's bank statement within 3-days of processingAgain, we are so sorry for the delay here-- this is certainly not the experience we would want for any of our MembersWe will be passing along this Member's experience with our Returns team, so that we can work to improve this process
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***