Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted], Thanks for reaching out to Rue La La. I am so sorry for the frustration regarding your recent Rue La La experience! We do our best to source our products so that they are delivered in perfect condition, and I am sorry that these cosmetics missed the mark. I completely understand...
your concerns with the lipstick’s state. Please know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the future. This type of situation isn’t the norm here at Rue. I have refunded you in full for these two lipsticks. I know we can do better by you in the future. I have also extended your free shipping for another three months. I hope you can find something perfect on site before then! If you ever have any Rue related questions or feedback, please don't hesitate to reach out. Thank you for the email, [redacted], and for being a Rue Member.
Thank you so much for reaching out. I am so sorry about this frustrating experience. I can certainly understand how disappointing it must to have issues with such a high quality bag.Members are the driving force of everything we do here at Rue, and we didn’t want this type of experience for...
you, or for any of our Members. Please know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the future. This type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our shipment services to ensure that our deliveries are punctual and precise.I have looked into the details of the situation, and I am sorry if we were unclear in our request for a police statement. I can assure you that it is never our intention to withhold information from, or deceive our Members. I can certainly understand how this situation would have lowered your confidence in Rue. We do not want our Members to file fraudulent or duplicitous police reports. We do not require any Member to state that their purchase was stolen; however, we do need a police report to ensure that the package was not delivered successfully. By relating the incident as it occurred to the police, we are able to verify the processes that took place in order to find the best solution.Again, I am so sorry about this! We are able to refund you for the purse, which you should see returned to your original form of payment. If you ever have any future Rue related comments or questions, please don’t hesitate to reach out. Thank you for the reaching outl, [redacted], and for being a Rue La La Member.
We are so sorry about the negative experience this Member has had with her recent Rue La La order. Although we guarantee that all items purchased on Rue La La are 100% authentic, we cannot apologize enough that this Member was not pleased with her bag, and gladly accepted it back as a return....
Furthermore, we are so sorry about all of the hassle she has experienced in returning the bag. We have looked over this Member's account, and we have refunded her in full for the Prada bag, back to her original form of payment. This refund was initially processed on 7/8/2015, and may take 5-7 business days from that date to be reflected back in her bank statement. Again, we apologize for this entire situation. Our Members are the driving force behind all that we do here, and we are so disappointed that we let this Member down.
We are so sorry for the recent frustration
this member has experienced surrounding his Rue La La order. It is never our
intention to upset or disappoint our Members,and we
cannot apologize enough. Per our Loss Prevention department, and
the multiple issues they have encountered with...
this Member, we are unable to
lift the current block on his account and issue a return or refund.
Again—we’re very sorry. We strive to deliver excellent customer service,
and we are so sorry about the disappointment this must cause.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are so sorry that this member has had a negative experience with Rue La La. While we guarantee that all items sold on Rue La La are 100% authentic, we are very sorry that this Member is not pleased with the Ferragamo items they have received. We will allow the Member to return all four items, and...
will refund the total original purchase amount back to this Member’s original form of payment. When we took a peek into this Member’s account, we saw that their only other Rue La La order (#[redacted] ) resulted in a charge-back, though the Member did not contact our Rue La La Concierge team at all prior to the charge-back. This Member should be advised that our Rue La La Concierge team is available via phone at [redacted] or by email at [redacted]. We are happy to help this Member with all of their concerns and issues when they initially arise. I’ve gone ahead and emailed this Member a return label to their [redacted] email address (they should definitely make sure to check their spam and junk folders, as these messages occasionally get filtered). It may take up to 24 hours for that return label to arrive at their inbox. Once the return is processed, we will refund the original purchase amount back to their original form of payment (it may take from 5-8 days for this refund to be reflected on their bank statement). We’re so sorry again for all of the trouble this Member has experienced.
I’m so sorry about the frustration surrounding the member’s recent Rue La La order. We guarantee that all items sold on Rue La La are 100% authentic. If the member is not absolutely thrilled with her purchase, I would be happy to make an exception here, and assist in a return ofher order...
#[redacted].I’ve issued her a complimentary return label to use for the [redacted] Leather Clutch. Her return label will be sent to her [redacted] email address, and will arrive in her inbox within 24 hours (please make sure to check the spam and junk folders, as these labels are occasionally filtered, and please reach out to me if she doesn’t receive the labels within that time-frame). Simply follow the instructions on the label, and she will receive a full refund back to her original form of payment within7-10 business days of her return being processed.Again, I’m so sorry about the frustration here. Please know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her comments. Our Members mean the world to us, and I know we can provide her a better experience in the future.Tell us why here...
Hello - Thank you for reaching out to us on Revdex.com to investigate your concerns. I am incredibly sorry for the frustrating experience you had with our concierge team regarding your lost order. I have taken a look at the information provided on your incidence and account and wanted to let you know...
we do not have Police Report on file for you regarding your lost order. You mention that you’ve sent it but if you can send that along to me directly, I can make sure we validate it with the Police Department. Thanks and look forward to hearing from you.Regards, [redacted])
Hi [redacted] – Apologies for the late reply. For order [redacted] (the 2 body butters you sent back), I have refunded you for the amount ($10.98 back on your credit card and $19.80 back to merchandise credit). I could only put $10.98 back on your card since you paid the rest with merchandise credit. For order [redacted] (your SWI [redacted] dress), I processed your return to merchandise credit initially (since that is how you initially paid for it) for $87.99, but then I went back to your original order [redacted] and redid the credit to give you back the $99.99 to your credit card instead of merchandise credit. In total, you should see a few transactions:· $10.98 back to your Credit Card· $99.99 back to your Credit Card· $19.80 back to merchandise credit· $87.99 back to merchandise credit· $99.99 deducted from merchandise credit since I processed that on your credit card Please reach back out if you have any further concerns. Thanks, [redacted] at RueLaLa
Hi [redacted] - I do apologize for the experience you had. It is and has been our policy (as well as many other online retailers) to issue return credit once we receive the merchandise back, so that is why we cannot issue return credit until we can validate the merchandise has been delivered to our returns facility. With regards to your interaction with our member concierge agents, I will be reviewing their service interactions to understand where there might be opportunity to coach. Thank you for the feedback.
I'm so very sorry for this situation. Again, it is never our intention to mislead our members. I have refunded you $39.99 back to your original payment for your order#[redacted], and$39.99 for your order #[redacted]. You should see this refund reflected in your bank statement within 3-5 business days. So sorry again for all of the back and forth here.
We're so sorry to hear about this situation, and we're alarmed to hear that this Member is questioning the authenticity of our merchandise. Please know, all of the merchandise sold on Rue La La is 100% authentic. That said, we want to make sure that our Members are completely satisfied with their...
purchases, and we will be happy to accommodate this Member's request to return this bag for a full refund. We will be reaching out directly to this Member from [redacted] with a couple of follow up questions, and to arrange the return. Again, we're so sorry that this Member is not satisfied with her purchase. We thank this Member for writing, and for being a Rue La La Member.
Dear [redacted]-I am so sorry for the frustration here! I looked into the details of your account, and was so glad to see that one of our corporate concierges was able to resolve this for you and send you a complimentary return label for the shoes. Of course, if you have any further questions, please...
don't hesitate to reach out.Sincerely,[redacted]Office of the CEO, Rue La La
We are so sorry for the frustration this Member has experienced. This is certainly not the Rue La La experience we would want for any of our Members, and we truly cannot apologize enough for the hassle here. Please know that we take our Members' comments very seriously, and we will absolutely share...
this Member's feedback with our greater team here at the corporate office. I have gone ahead and refunded the Member in full for the her order, and have made sure that this refund of $42.92 (as well as the remaining merchandise credit in the amount of $17.41) is converted back to her original form of payment, her [redacted] ending in [redacted]. It may take from 5-7 business days for this amount to be reflected in the Member's bank statement. Again, we are so sorry for all of the disappointment here, but we sincerely thank this Member for her comments.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted], Thanks for reaching out to Rue La La. I am so sorry for the frustration regarding your recent Rue La La experience! We do our best to source our products so that they are delivered in perfect condition, and I am sorry that these cosmetics missed the mark. I completely understand...
your concerns with the lipstick’s state. Please know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the future. This type of situation isn’t the norm here at Rue. I have refunded you in full for these two lipsticks. I know we can do better by you in the future. I have also extended your free shipping for another three months. I hope you can find something perfect on site before then! If you ever have any Rue related questions or feedback, please don't hesitate to reach out. Thank you for the email, [redacted], and for being a Rue Member.
Thank you so much for reaching out. I am so sorry about this frustrating experience. I can certainly understand how disappointing it must to have issues with such a high quality bag.Members are the driving force of everything we do here at Rue, and we didn’t want this type of experience for...
you, or for any of our Members. Please know, I have forwarded the details of this situation around the broader team here at the Boston office so we can work to make sure this kind of thing doesn’t happen again in the future. This type of situation isn’t the norm here at Rue, and we want to assure you that we always work with our shipment services to ensure that our deliveries are punctual and precise.I have looked into the details of the situation, and I am sorry if we were unclear in our request for a police statement. I can assure you that it is never our intention to withhold information from, or deceive our Members. I can certainly understand how this situation would have lowered your confidence in Rue. We do not want our Members to file fraudulent or duplicitous police reports. We do not require any Member to state that their purchase was stolen; however, we do need a police report to ensure that the package was not delivered successfully. By relating the incident as it occurred to the police, we are able to verify the processes that took place in order to find the best solution.Again, I am so sorry about this! We are able to refund you for the purse, which you should see returned to your original form of payment. If you ever have any future Rue related comments or questions, please don’t hesitate to reach out. Thank you for the reaching outl, [redacted], and for being a Rue La La Member.
We are so sorry about the negative experience this Member has had with her recent Rue La La order. Although we guarantee that all items purchased on Rue La La are 100% authentic, we cannot apologize enough that this Member was not pleased with her bag, and gladly accepted it back as a return....
Furthermore, we are so sorry about all of the hassle she has experienced in returning the bag. We have looked over this Member's account, and we have refunded her in full for the Prada bag, back to her original form of payment. This refund was initially processed on 7/8/2015, and may take 5-7 business days from that date to be reflected back in her bank statement. Again, we apologize for this entire situation. Our Members are the driving force behind all that we do here, and we are so disappointed that we let this Member down.
We are so sorry for the recent frustration
this member has experienced surrounding his Rue La La order. It is never our
intention to upset or disappoint our Members,and we
cannot apologize enough. Per our Loss Prevention department, and
the multiple issues they have encountered with...
this Member, we are unable to
lift the current block on his account and issue a return or refund.
Again—we’re very sorry. We strive to deliver excellent customer service,
and we are so sorry about the disappointment this must cause.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are so sorry that this member has had a negative experience with Rue La La. While we guarantee that all items sold on Rue La La are 100% authentic, we are very sorry that this Member is not pleased with the Ferragamo items they have received. We will allow the Member to return all four items, and...
will refund the total original purchase amount back to this Member’s original form of payment. When we took a peek into this Member’s account, we saw that their only other Rue La La order (#[redacted] ) resulted in a charge-back, though the Member did not contact our Rue La La Concierge team at all prior to the charge-back. This Member should be advised that our Rue La La Concierge team is available via phone at [redacted] or by email at [redacted]. We are happy to help this Member with all of their concerns and issues when they initially arise. I’ve gone ahead and emailed this Member a return label to their [redacted] email address (they should definitely make sure to check their spam and junk folders, as these messages occasionally get filtered). It may take up to 24 hours for that return label to arrive at their inbox. Once the return is processed, we will refund the original purchase amount back to their original form of payment (it may take from 5-8 days for this refund to be reflected on their bank statement). We’re so sorry again for all of the trouble this Member has experienced.
I’m so sorry about the frustration surrounding the member’s recent Rue La La order. We guarantee that all items sold on Rue La La are 100% authentic. If the member is not absolutely thrilled with her purchase, I would be happy to make an exception here, and assist in a return ofher order...
#[redacted].I’ve issued her a complimentary return label to use for the [redacted] Leather Clutch. Her return label will be sent to her [redacted] email address, and will arrive in her inbox within 24 hours (please make sure to check the spam and junk folders, as these labels are occasionally filtered, and please reach out to me if she doesn’t receive the labels within that time-frame). Simply follow the instructions on the label, and she will receive a full refund back to her original form of payment within7-10 business days of her return being processed.Again, I’m so sorry about the frustration here. Please know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her comments. Our Members mean the world to us, and I know we can provide her a better experience in the future.Tell us why here...
Hello - Thank you for reaching out to us on Revdex.com to investigate your concerns. I am incredibly sorry for the frustrating experience you had with our concierge team regarding your lost order. I have taken a look at the information provided on your incidence and account and wanted to let you know...
we do not have Police Report on file for you regarding your lost order. You mention that you’ve sent it but if you can send that along to me directly, I can make sure we validate it with the Police Department. Thanks and look forward to hearing from you.Regards, [redacted])
Hi [redacted] – Apologies for the late reply. For order [redacted] (the 2 body butters you sent back), I have refunded you for the amount ($10.98 back on your credit card and $19.80 back to merchandise credit). I could only put $10.98 back on your card since you paid the rest with merchandise credit. For order [redacted] (your SWI [redacted] dress), I processed your return to merchandise credit initially (since that is how you initially paid for it) for $87.99, but then I went back to your original order [redacted] and redid the credit to give you back the $99.99 to your credit card instead of merchandise credit. In total, you should see a few transactions:· $10.98 back to your Credit Card· $99.99 back to your Credit Card· $19.80 back to merchandise credit· $87.99 back to merchandise credit· $99.99 deducted from merchandise credit since I processed that on your credit card Please reach back out if you have any further concerns. Thanks, [redacted] at RueLaLa
Hi [redacted] - I do apologize for the experience you had. It is and has been our policy (as well as many other online retailers) to issue return credit once we receive the merchandise back, so that is why we cannot issue return credit until we can validate the merchandise has been delivered to our returns facility. With regards to your interaction with our member concierge agents, I will be reviewing their service interactions to understand where there might be opportunity to coach. Thank you for the feedback.
I'm so very sorry for this situation. Again, it is never our intention to mislead our members. I have refunded you $39.99 back to your original payment for your order#[redacted], and$39.99 for your order #[redacted]. You should see this refund reflected in your bank statement within 3-5 business days. So sorry again for all of the back and forth here.
We're so sorry to hear about this situation, and we're alarmed to hear that this Member is questioning the authenticity of our merchandise. Please know, all of the merchandise sold on Rue La La is 100% authentic. That said, we want to make sure that our Members are completely satisfied with their...
purchases, and we will be happy to accommodate this Member's request to return this bag for a full refund. We will be reaching out directly to this Member from [redacted] with a couple of follow up questions, and to arrange the return. Again, we're so sorry that this Member is not satisfied with her purchase. We thank this Member for writing, and for being a Rue La La Member.
Dear [redacted]-I am so sorry for the frustration here! I looked into the details of your account, and was so glad to see that one of our corporate concierges was able to resolve this for you and send you a complimentary return label for the shoes. Of course, if you have any further questions, please...
don't hesitate to reach out.Sincerely,[redacted]Office of the CEO, Rue La La
We are so sorry for the frustration this Member has experienced. This is certainly not the Rue La La experience we would want for any of our Members, and we truly cannot apologize enough for the hassle here. Please know that we take our Members' comments very seriously, and we will absolutely share...
this Member's feedback with our greater team here at the corporate office. I have gone ahead and refunded the Member in full for the her order, and have made sure that this refund of $42.92 (as well as the remaining merchandise credit in the amount of $17.41) is converted back to her original form of payment, her [redacted] ending in [redacted]. It may take from 5-7 business days for this amount to be reflected in the Member's bank statement. Again, we are so sorry for all of the disappointment here, but we sincerely thank this Member for her comments.