Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are so sorry about all of the frustration this Member has experienced, and we also cannot apologize enough for the confusion hereOn 7/13/2015, we initiated a refund of $back to this Member's *** ending in ***This transaction should have been posted in her bank statement up to 5-days after it was initially processedWe advise this Member to look back over her bank statements, as this transaction appears to have pushed through just fine on our endAgain, we're so sorry for the disappointment of this entire situation
Hi ***, I am so sorry about the frustration surrounding your Rue La La orderI can completely understand how disappointing this experience must have been, and I truly cannot apologize enough for thisOur members are very important to us, so we want to do everything we can to resolve
the problem that you are facing. I have taken a look into your account and it looks like you were fully refunded for shippingI am so sorry about thatIf there is anything else that I can do for you, please feel free to email me at ***Have a wonderful day, ***
We are so sorry for the disappointment this Member has experienced surrounding her order #***, and we can't apologize enough that this Member has been disappointed with Rue La La's shipping policies on more than one occasionThis is certainly not the experience we would want for any of our
Members, and we can't apologize enoughIt is never our intention to mislead our Members, and I will be passing along the details of this situation to our Shipping team so that we can make sure to improve this process and avoid this situation from arising in the futureI have gone ahead and refunded this Member in full for her original $shipping charge, and have also refunded her an additional $as a token of our apology, though this is by no means a solution to this issueI've taken a look into the tracking of this order, and it appears that this item should be delivered by the end of the day on 3/25/If this Member has any additional questions about the status of their order, please advise them to contact me at [email protected] directlyI have made sure that this Member will not receive any further Rue La La correspondence in the futureAgain, we are so sorry for letting this Member down-- this is not reflective of the typical Rue La La experience, and I'm personally sorry that we let this Member down
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are so sorry for the frustration the member has experienced in receiving the wrong itemWe have made sure to send the member the correct champagne flutes that she had orderedAgain, we apologize for the frustration and inconvenience this has caused the member
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Thanks for you time and helpI really appreciate that.I've already begun my return processes, which the return label was provided by Rue La LaSee the attachment pleaseAlso the Fedex tracking number is ***The package has been successfully delivered on 2/22/2018.And the return tracking reference number is: ***.Thanks,*** ***]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I say partially, because while the response from Rue La La stated that they gave me $in credits, they actually merely credited me what I was contesting which was $This is sufficient but once again reflects the opportunistic culture they operate under as for me to benefit from the credits I will once again have to purchase an item, leading to the same fees as before
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Complaint #[redacted]Revdex.com, I am sorry for not replying before now. I have not had access to a good computer and do not know how to use the I pad to email. Rue La la credited my wife in their account. This is not what we were wanting. We was hoping Rue La La would credit her credit card account. She will probably never purchase $1400.00 of stuff at Rue La La. It was a mattress set that we thought would like. But it is not and has caused us frustration. It is still at our house, it has never been picked up. Please have Rue La La credit wife's credit account. Then have them come get the set after they credit her bank card account.Please let us know. Phone number [redacted] home, [redacted] cell.Thank you, [redacted]
Regards,
James Millward
I am so sorry about the frustration here! We will absolutely allow you to return this mattress for a full refund. At the moment, we are in the process of orchestrating the return, but I will reach out to you within the next 24 hours from [redacted]@ruelala.com with next steps. Sorry...
again!Sincerely,[redacted]Office of the CEO, Rue La La
They stated that they would initiate a refund as soon as the package was in transit. However, not only has the package BEEN in transit since Monday, it arrived at Kaleen Rugs on Wednesday, June 4 at approximately 1pm ([redacted] tracking # [redacted]) There has been no indication on my credit card that any pending return charges have been made. Yes, they did "authorize" a return label only after I started a dispute with both the Revdex.com and my credit card, [redacted]. So I sent the rug back as [redacted] recommended that I do, which was Monday. I have not received a refund for this rug yet, so therefore I am rejecting their response. Rue la la says many things and makes many claims. However, they never seem to actually DO what they claim to do. They are a sloppy company and quick to try and assuage their customer when problems arise but their words are meaningless. I would like my refund.
I am so sorry for the frustration this member has had surrounding her recent Rue order. This is not the experience we would want for her or any of our members. I have gone ahead and issued the member a full refund of $29.99 back to her original form of payment. This refund should appear in her bank...
statement within 5-7 business days.Again, I’m so sorry about the frustration here. Please know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her comments. Our Members mean the world to us, and I know we can provide her a better experience in the future.
We are so sorry for the recent frustration this member has experienced surrounding her Rue La Laaccount. It is never our intention to make our Members feel wrongly accused,and we cannot apologize enough. Per our Loss Prevention department, and the multiple issues they have encountered with...
this Member, we are unable to lift the current block on her account. Again—we’re very sorry. We strive to deliver excellent customer service, and we are so sorry about the disappointment this must cause.
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
On the business website it is still showing that the order is being processed. The full amount is also still being held out of my [redacted] account. I can't close this out until my money is released.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are so sorry for the frustration that this Member has experienced surrounding their recent Rue La La order. This is certainly not how we want our Members to feel, and we cannot apologize enough for the hassle. We will absolutely be able to process a refund for this Member. Unfortunately, at this...
point we are unable to process the refund without the Member’s credit card information, which will be used strictly for refunding the Member. We will have one of our Corporate Concierges reach out ASAP to this Member to arrange a time to process a full refund over the phone.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. How about an apology? The response the business provided just further illustrates their inability to address their lapse in customer service and a further example of passing the buck. The only reason this complaint was escalated was due to the poor treatment received from the businesses staff. It was not an enjoyable experience on my end and certainly not something that should be necessary. This is something that could have been solved by simply providing CORRECT and timely information on the location of the merchandise. This is a comment made by online chat personnel regarding the shipment directly from the transcript of the conversation:[redacted] (?9?/?18?/?2017? ?10?:?44?:?19? ?PM): So I have pulled up the tracking on this order and I see that this order is making it's way back to us at this time. As far as social media "threats" are concerned, it is my right as a consumer to express my opinion of my experience with Rue La La. My opinion is that this business needs to carefully evaluate how it services customers. When three different employees, and different levels of employees, can't give accurate information to customers, the business should not be surprised to get complaints.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. It seems as though the $99 was refunded to my account. Thank you. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are so sorry about all of the frustration this Member has experienced, and we also cannot apologize enough for the confusion hereOn 7/13/2015, we initiated a refund of $back to this Member's *** ending in ***This transaction should have been posted in her bank statement up to 5-days after it was initially processedWe advise this Member to look back over her bank statements, as this transaction appears to have pushed through just fine on our endAgain, we're so sorry for the disappointment of this entire situation
Hi ***, I am so sorry about the frustration surrounding your Rue La La orderI can completely understand how disappointing this experience must have been, and I truly cannot apologize enough for thisOur members are very important to us, so we want to do everything we can to resolve
the problem that you are facing. I have taken a look into your account and it looks like you were fully refunded for shippingI am so sorry about thatIf there is anything else that I can do for you, please feel free to email me at ***Have a wonderful day, ***
We are so sorry for the disappointment this Member has experienced surrounding her order #***, and we can't apologize enough that this Member has been disappointed with Rue La La's shipping policies on more than one occasionThis is certainly not the experience we would want for any of our
Members, and we can't apologize enoughIt is never our intention to mislead our Members, and I will be passing along the details of this situation to our Shipping team so that we can make sure to improve this process and avoid this situation from arising in the futureI have gone ahead and refunded this Member in full for her original $shipping charge, and have also refunded her an additional $as a token of our apology, though this is by no means a solution to this issueI've taken a look into the tracking of this order, and it appears that this item should be delivered by the end of the day on 3/25/If this Member has any additional questions about the status of their order, please advise them to contact me at [email protected] directlyI have made sure that this Member will not receive any further Rue La La correspondence in the futureAgain, we are so sorry for letting this Member down-- this is not reflective of the typical Rue La La experience, and I'm personally sorry that we let this Member down
Hi There - The authorization hold has been removed in ***Thanks, ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are so sorry for the frustration the member has experienced in receiving the wrong itemWe have made sure to send the member the correct champagne flutes that she had orderedAgain, we apologize for the frustration and inconvenience this has caused the member
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Thanks for you time and helpI really appreciate that.I've already begun my return processes, which the return label was provided by Rue La LaSee the attachment pleaseAlso the Fedex tracking number is ***The package has been successfully delivered on 2/22/2018.And the return tracking reference number is: ***.Thanks,*** ***]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I say partially, because while the response from Rue La La stated that they gave me $in credits, they actually merely credited me what I was contesting which was $This is sufficient but once again reflects the opportunistic culture they operate under as for me to benefit from the credits I will once again have to purchase an item, leading to the same fees as before
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Complaint #[redacted]Revdex.com, I am sorry for not replying before now. I have not had access to a good computer and do not know how to use the I pad to email. Rue La la credited my wife in their account. This is not what we were wanting. We was hoping Rue La La would credit her credit card account. She will probably never purchase $1400.00 of stuff at Rue La La. It was a mattress set that we thought would like. But it is not and has caused us frustration. It is still at our house, it has never been picked up. Please have Rue La La credit wife's credit account. Then have them come get the set after they credit her bank card account.Please let us know. Phone number [redacted] home, [redacted] cell.Thank you, [redacted]
Regards,
James Millward
I am so sorry about the frustration here! We will absolutely allow you to return this mattress for a full refund. At the moment, we are in the process of orchestrating the return, but I will reach out to you within the next 24 hours from [redacted]@ruelala.com with next steps. Sorry...
again!Sincerely,[redacted]Office of the CEO, Rue La La
They stated that they would initiate a refund as soon as the package was in transit. However, not only has the package BEEN in transit since Monday, it arrived at Kaleen Rugs on Wednesday, June 4 at approximately 1pm ([redacted] tracking # [redacted]) There has been no indication on my credit card that any pending return charges have been made. Yes, they did "authorize" a return label only after I started a dispute with both the Revdex.com and my credit card, [redacted]. So I sent the rug back as [redacted] recommended that I do, which was Monday. I have not received a refund for this rug yet, so therefore I am rejecting their response. Rue la la says many things and makes many claims. However, they never seem to actually DO what they claim to do. They are a sloppy company and quick to try and assuage their customer when problems arise but their words are meaningless. I would like my refund.
I am so sorry for the frustration this member has had surrounding her recent Rue order. This is not the experience we would want for her or any of our members. I have gone ahead and issued the member a full refund of $29.99 back to her original form of payment. This refund should appear in her bank...
statement within 5-7 business days.Again, I’m so sorry about the frustration here. Please know that I’ve forwarded the details of this situation to our broader team here at the corporate office so we can be thinking about and discussing her comments. Our Members mean the world to us, and I know we can provide her a better experience in the future.
We are so sorry for the recent frustration this member has experienced surrounding her Rue La Laaccount. It is never our intention to make our Members feel wrongly accused,and we cannot apologize enough. Per our Loss Prevention department, and the multiple issues they have encountered with...
this Member, we are unable to lift the current block on her account. Again—we’re very sorry. We strive to deliver excellent customer service, and we are so sorry about the disappointment this must cause.
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
On the business website it is still showing that the order is being processed. The full amount is also still being held out of my [redacted] account. I can't close this out until my money is released.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are so sorry for the frustration that this Member has experienced surrounding their recent Rue La La order. This is certainly not how we want our Members to feel, and we cannot apologize enough for the hassle. We will absolutely be able to process a refund for this Member. Unfortunately, at this...
point we are unable to process the refund without the Member’s credit card information, which will be used strictly for refunding the Member. We will have one of our Corporate Concierges reach out ASAP to this Member to arrange a time to process a full refund over the phone.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. How about an apology? The response the business provided just further illustrates their inability to address their lapse in customer service and a further example of passing the buck. The only reason this complaint was escalated was due to the poor treatment received from the businesses staff. It was not an enjoyable experience on my end and certainly not something that should be necessary. This is something that could have been solved by simply providing CORRECT and timely information on the location of the merchandise. This is a comment made by online chat personnel regarding the shipment directly from the transcript of the conversation:[redacted] (?9?/?18?/?2017? ?10?:?44?:?19? ?PM): So I have pulled up the tracking on this order and I see that this order is making it's way back to us at this time. As far as social media "threats" are concerned, it is my right as a consumer to express my opinion of my experience with Rue La La. My opinion is that this business needs to carefully evaluate how it services customers. When three different employees, and different levels of employees, can't give accurate information to customers, the business should not be surprised to get complaints.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. It seems as though the $99 was refunded to my account. Thank you. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]