RugsUSA.com

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
We have refunded the customer in full for the lost packageThe refund has been processed back to the original method of paymentPlease allow 1-business days for the transaction to post on your account

Hello,
I reviewed the order and saw the discount was appliedDue to the order being from last year October, a check refund had to be processedThe check will be sent via ups in order to track the shipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not have to continue waiting another 24/hours just for an update on this tracking, one which is clearly not coming It is time for this company to DO SOMETHING to fix this situation This order was placed over weeks ago and claims to have been shipped weeks ago It does not take that long for a shipment to arrive, or for tracking to information to update I am not new to online purchases, this is unacceptableI am moving on Saturday and my plan was to have the rug by then If the rug I have paid for is not going to be shipped to me overnight, I want a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
I reviewed the order and saw there is a claim pending on this accountThe return label has been issued and e-mailed to the e-mail address on file :***If the label has not been received the customer can contact our returns
department for more information

This is the third time that I purchased a rug from RugsUsa The first two experiences went well This last time has been a nightmare They sent me the wrong color rug When I asked for a return, I was told to submit pictures and they would let me know if they would accept my return Eventually they did, however I was to pay for shipping When I protested I was told that they sent me the correct rug When I sent side by side pictures showing clearly that the rug I ordered was clearly red and the rug I received was clearly beige, I was ignored I tried calling twice, but both times I was put on hold for more than minutes and then disconnected without speaking to a person When I emailed asking to speak to a person, I received no response Since there is a limited time within which I will receive a refund, I'm going to have to give up and purchase a return shipping - but what a rip off! I don't feel that this is an ethical business

Hello,
We did experience high call volume during our promotion, However, customer service/sales and the returns department is open from 9am-5:EST to take calls and answer customer questionsPlease note we also have an entire section dedicated to
groupon in our f.a.q :
***
We have alternative options such as live chat and e-mails as point of contacts for the customers as well

Hello,
Please see below as the complaint is in regards to two orders, not just one
Order ***: Customer has returned the rug on this order and has been refunded $for the itemThey have also canceled the rug pad on this order and will receive a refund of $for that
item, totaling a refund of $Please allow 1-business days for the refund to be postedOrder ***: Customer has returned the 5xrug on orderThe customer is being refunded $Please allow 1-business days for the refund to be posted

Hello,
We updated the customer with tracking on 2/** ***, however ups did not update the tracking
with shipping progressOnce we discovered the tracking was not working we filed a claim with our carrier and shipped a replacement rugThe new tracking number is *** which shows delivered today 3/* at 11am

Hello,
I reviewed the order and saw a new the customer used a voucher and returned a rug valued at $A new voucher for $was issued since 4/**The code is *** and can be used towards a new purchaseAs of 4/** a second e-mail was sent to
notify the customer

Hello,
We apologize for you frustration with this orderHowever, our warehouse did not at any time refuse the delivery of your return*** tracking number
*** was delivered on 7/**/at 11:amThis is the only package that we ever received*** tracking numbers ***, ***, *** were never received, nor refused by our receiving department, dispite the tracking information showing they were attempted to be delivered at the same 11:timePlease file a claim with the carrierRugs USA will not be able to refund the three items as they were not delivered to our location

Hello,
I reviewed the order and saw the order was cancelled due to a pricing errorThe notification e-mail was sent upon cancellationWe apologize for the inconvenienceAs stated on our website : Our company "reserves the right to cancel any customer order that is found to have a pricing error due to a web site programming bug or typographical error on it web sites or print catalogs."You may find more information under our legal notice tab

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The company is totally disregarding the face that someone from their customer service department told me they would take the rug back if the pulls continued to unravel They have continued and now they won't honor what was stated by their employee The manager has admitted that the company gave me information, the I was misled to believe the the rug could be returned I am not satisfied with the statement that they won't take it back ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
As stated previously, customer's order *** was placed on 4/** and was cancelled due to an extended back order for this rugAnytime we make changes to an order through our system , an email is automatically sent to the customerThe
wrong tracking number was entered into the order and we have cleared this up during the phone calls with customer serviceThe order has been cancelled and refundedThere isn't anything else we can do for the customer unless they want to re order when the rug returns into stockWe will honor the price

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
A refund of $has posted to the customer's accountThe restocking fee was enforced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I provide proof of the following: 1) The order was cancelled 24hrs AFTER it was placed2) The cancellation email DID NOT mention any reason for the cancellation3)The order was placed 4/** I was just notified TODAY, 4/** that the refund was available
5) Reputable business honor their advertised pricing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
The customer's original order ***
"background-"> , was placed on 11/**/ for two 3xrugs and one 6' Round rug in the color brown For the two smaller 3x5's, The two original tracking states the customer refused delivery: *** / *** :
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** ***
We issued a replacement order *** , which shows both rug were delivered on 12/**/and 12/**/13. The customer contacted us on 1/**/to request a return, however these rugs only have a day return time frame from the delivery dateThis information is located on the display page on our websiteThe return was not permitted due to the customer having the items for over a month The customer never contacted us previously to state the dye lots did not matchNo return is permitted