RugsUSA.com

Hello, I reviewed the order [redacted] and saw the manufacture fulfilled our orderHowever, due to a glitch in their system they received the incorrect shipping addressDue to the delay the customer was in deed upset, therefore a full refund was submitted to the original form of paymentWe apologize for this inconvenience and would like to extend a 15% disount on a future orderPlease use coupon code wnhat check out to apply the discount

Hello, I reviewed the order and saw that a 70% coupon was used at the time of purchaseThe 5% discount,like all of our coupons, can not be used in conjunction with other promotions or couponsThis was explained to the customer when she phones our customer service to apply the coupon and she requested the order cancelledCurrently the order is cancelled and refunded

Hello, I reviewed the order and it shows all rugs were delivered to the customerThe order was never requested cancelled prior to shippingHowever, we will issue the customer courtesy return labels to return the rugs at no costOnce the items are received back in the warehouse , a full refund will be provided to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The carpet was purchased for my daughter's nurseryA nursery she had not moved into yet and was not in use - as such the rubbing off of the color was not noticed for a few monthsAfter speaking with several reputable carpet companies, I have been advised that overdyed rugs should NOT transfer color if properly manufacturedThe suggestion that Rugs USA thinks that it is acceptable and to have dye rubbing off and staining everything it comes in contact with, does not constitute a reasonable standard for product qualityHow can a rug be used if it cannot be walked on without staining everything it comes in contact with? If the rugs that they sell do indeed transfer color then the customer must be advised - Something that did not happenThese practices are at best deceptive and dishonestI am not looking for anything extraordinary, simply to be refunded for my purchase or to receive store creditI feel that is the very least that Rugs USA can do Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you Revdex.com for helping to resolve this matter quickly and effectively Without your help, I would not have been able to get RUGS USA to process my refund Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is too bad RugsUSA repeated lied to us and seems to still be doing so Thank you for helping to obtain a full refund Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here my credit card was charged $for a rug that they claim was lost in transitThey are offering me a $credit instead of a$credit] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still do not have the rugs I ordered and you have had my money since July *** I also have not received a call from management that I requested first over two weeks ago and then requested again last week I want to discuss how this situation is going to be made right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, I reviewed the order and saw the rug was delivered on 12/*. The customer first initial contact was on 12/ [redacted] via e-mail. Our e-mail representative was in direct contact to this customer. The photo provided shows no defect and several e-mail... responses to the customer stated this information. The customer continued to e-mail through out the month of January. Customer was informed on 12/ [redacted] if the claim was denied , she may still take advantage of our return policy and return the rug at her expense for a full refund.However, there is no manufacture warranty on the rugs once outside of the return time frame. The items natural fibers (Jute) and craftsmanship in which minor imperfections may appear in the weave. Any loose strand can be cut and the rug should not unravel further. We apologize this may not be the customers desired outcome but no return will be permitted on this rug.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I received from the company regarding this complaint was that I had to pay $20+ in shipping fees to return a rug that was not as advertised on their website While the company has claimed that the 'correct item was delivered', it is only correct in the sense that the item number and rug name match From my perspective, since I received a rug that was a completely different color from the product advertised on their website, I did not receive the correct product - I have uploaded photos of the rug in question Having to pay $20+ in shipping costs to return something I didn't order is completely unacceptable to me - no, my complaint has not been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, We are sorry the customer is unhappy with her rugHowever, had she reached out to us in the allotted time frame , the rug would have been returned for a full refundWe must abide by the manufacture's policy and they will not take this rug back at this later time The cause of the odor can not be determined due to the rug being in the customer's possession for months

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was sent a damaged rug (damaged prior to shipping)I want the business to replace the rug as it is not my fault it arrived damagedYes, I bought it during a promotion, but it is not acceptable to tell the customer the only option is a refund and that damaged goods are not replaced The business should make the situation right and provide a replacement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Not only did I never receive any additional correspondence regarding a discounted shipping label, which is unacceptable given that your representative originally told me your company would return the rug on YOUR dime; I have read your travesty of a disclaimer that is being used to cover the fact that the products you advertise may or not actually be what the customer will getThis can be seen time and again in reviews of this company that state ad nauseam your products do not match what you advertiseYou must take the general public for fools if you think you can convince them that it's simply a large difference in monitor calibration that will cause a rug to be a completely different color than what is advertisedAs a professional designer I can assure you my monitor is calibrated regularly and could not account for such a large variance; nor are the monitors of the myriad of people who have also confirmed that this rug is clearly not the color I ordered, off calibrationI have chosen to sell this rug locally in order to recoup the full amount I was rooked out of and I will henceforth not order from Rugsusa as well as spreading my experience throughout my community and online groups in order to save others from making the same mistake In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, The order was officially cancelled on 01/ [redacted] and a refund of $was already put back onto the customers credit card

Hello, We received no notification that the item received was incorrectIn cases of buyers remorse return shipping is at the cost of the customerWe will not be able to refund the customer for the return shippingOnce the item is returned to our warehouse, the purchase price will be refunded in full

Hello, After reviewing the order, I saw that the manufacture issued a ups pick up [redacted] href="http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber...⇄ target="_blank"> due to the mis shipment and it was not usedIn attempts to get the rug back to the manufacture we issued a call tag under our accountant to rectify the situationThe call tag shows the rug was returned tot he manufacture on 1/ [redacted] and a refund of $was submitted Our manufacture stated the rugs are mis labled and we can not process any more orders until the issue is correctedWe will send a courtesy e-mail once we receive the update,however the customer would have to place a new order with a new transaction

Hello, I reviewed the order and the second photo submitted does show more of a defectWe have since updated the customer the claim has been approved and a [redacted] call tag has been initiatedOnce the rug is picked up by ***, a refund will be provided to the customerIf the customer wishes to re purchase the rug we would honor the sale priceAppreciate your patience

Hello, I reviewed order [redacted] and saw it was placed on 11/ [redacted] for the amount of $This manufacture and rug were not a part of any saleIf the customer used a coupon code the discounted price would of be presented prior to processing payment The customer both e-mailed and called in her cancellation requestThe request has been processed and as stated on our website takes business days to be completedThe refund shows posted to the customer account on 12/ [redacted] and the credit card company usually takes a couple of days to update and reflect the funds

Hello, I reviewed the order and saw the customer purchased an item that did not qualify for the 60% saleThe qualifying rugs are specifically marked with a red tagThe customer called us after placing the order to make the adjustment and was informed this item was not part of the saleHowever, customer service did submit the request to a [redacted] to seek approvalWe can only offer the customer a 45% off this order or a free return for a full refundAs of today, the customer accepted the 45% discount and a credit has been submitted back to his credit cardWe apologize for the inconvenience

Hello, We apologize for the package being lost [redacted] has closed this investigation at this time and a full refund of the purchase price has been issued back to the original method of paymentPlease allow up to business days for the transaction to appear on your account