RugsUSA.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate that the company repliedI understand that 100% wool rugs shedHowever, the rug purchased from this company sheds FAR in excess of what my experience has been in the past with rugs from other vendorsI argue this is a quality issue, and am very displeased both with this purchase and inability to receive a refund for this a poor quality item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
I reviewed the order and found that We have submitted a request for credit to be issued for all damage/defective pieces without a physical return of the productThe items may be donated or field destroyAs per the *** voucher , a new code
will be generated and e-mailed shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI will await the credit on my credit cardThank you
Sincerely,
*** ***

Hello, I reviewed this order and saw a *** call tag has been issued via tracking number ***The customer was notified *** will make pick up attempts that will begin today 12/**We apologize the rug has been mis shipped and have taken
measures to return the rug at no cost to the customerThe rug is no longer in stock, however the 60% discount is still active on our websiteOnce a new rug is chosen we are happy to do a Rush shipment for the replacement orderAgain, we apologize for the inconvenience this may have caused

Hello,
As mentioned previously, the refund has already been submittedThe credit card usually takes 3-business days to update and reflect the fundsIn some instances it can take up to one billing cycle to reflect

Hello,
I have reviewed the order and saw the rug was not defectiveThe rug is meant to look washed to give it an antique styleHowever, seeing that the customer is unhappy
with his purchase, we have issued a one time courtesy ups pick upThe customer was notified today, ups will make pick up attemptsOnce the rug is returned to our warehouse a full refund will be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Correction, a RUGSUSA representative misunderstood the VIP couponThey were the ones that honored it and put the order through!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the promised shipping labelI was unable to print anything online and had to call UPS directlyI was informed a shipping label may be sent to me through UPS or the company in business days and I may be charged a pick up fee should I request a pickup of the defective rug at my residence
I will not accept this company's response They have brushed-off my requests and complaints numerous times and have again promised something they have not delivered
Until I have a shipping label in hand and a no-fee piby UPS scheduled, this issue is not resolved
Sincerely,
*** ***

Hello,
I reviewed the order and saw the rug was delivered to us via ups *** on 3/**A full refund has been processed and posted to the customer's account on 3/**

Unfortunately, We cannot meet the customers desired outcomeAny issues with the rug are to be reported within the return policyThe customer did not contact us until after the return policy had endedWe cannot accept a return of this item, nor refund them for the purchase

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The merchandise I received is defectiveIt began to disintegrate and did not meet the specifications that were advertised .The company should stand behind their product .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We apologize for any difficulty and frustration experienced with your purchased and subsequent interaction with customer serviceAttached is a return shipping label to return your product to our warehouse at no chargeOnce the item has been returned to our warehouse, a full refund of
the purchase price will be issuedIf we can be of further assistance on this matter, please reach out to us

Hello,
I have reviewed the order and saw the return authorization request was made on 3/**The e-mail notification was sent on 3/** and 4/* in response to the customer's e-mail requestOnce the item is returned to our warehouse a refund will be submitted
in full

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have asked for a replacement rug for a rug that is fraying as a result of manufacturer's defectThe complaint was filed after the rug had been in the home for daysTechnically, this would fall within in the day window that this business is so vehemently standing behind. No rug should be fraying at the seams within days of original purchaseThe quality of this product is not acceptable, nor is the response of the businessRugsUSA should admit that this is defective product and send a replacementI am not asking for a refund or return, simply a rug that is not defective. I have once again attached the image to show the defectI will not accept any resolution from RugsUSA that does not include replacing this rugRegards, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
I reviewed the order *** and saw the reason for the cancellation was because the rug is on back orderDuring processing the manufacture advised the rug will not be available until mid to end of AprilWe charge at the point of sale and would not be able to keep the customer's funds for the extended time frameBack order dates are subject to change and can arrive sooner or be pushed back to a later dateThe customer's price will be honored if she chooses to reorder the rug once it returns into stock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
When reviewing the order , it shows that both rugs were delivered to our warehouse today 7/**A full refund has been submittedPlease allow your credit card company 3-business days to update and reflect the funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they continue to offer a non-responsive answer to the problemTo reiterate, they state they cannot refund for items "not received by our warehouse." This again neglects to address the fact that the items WERE DELIVERED to them, and they refused to accept them without justificationThey then lied about the refusal and stated it never happened, despite having already admitted to it and despite the tracking number confirming the sameIt is not my responsibility to track down packages that Rugs USA refused to accept, without justification, that have now mysteriously gone missing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All of our reviews are actual reviews by paying customersThis particular item has over reviews, all with a star rating of through The customer received their item on 5/**/The customer made their initial return request 6/*/2015, a full days after the return policy had endedAll items clearly list the return policy on the product page prior to placing the order, and our return policy is clear on the website as wellOur return policy can be viewed in detail here: *** We unfortunately cannot accept the return of this customers item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unbelievable What a scamTheir information is incorrect, or they are lying The item absolutely was offered for sale at 70% off I entered coupon code *** The 60% off pkept flashing on the screen Even though I closed it, it appears that if you purchase the item after that thing flashes on the screen-- they will take away the discount you thought you were getting and only give you 60%
Scammers
WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH!! Dishonest beyond belief
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***