Rural King Supply

Initial Business Response / [redacted] (1000, 7, 2015/12/31) */ In response to Complaint NoXXXXXXX Rural King States that the coupon in question was concise as to the terms of said coupon and the pricing of the product to be $after discountAn error occurred upon application of the online coupon, which reduced the cost to $Clearly, it was not the intention of Rural King to sell the tablets at such a price and the customer exploited this error once it was discoveredThe customer was contacted and was offered and accepted one (1) tablet at the incorrect and greatly reduced price

[redacted] items are factory shipAccording to our shipping page on our website it shows that this can take additional time due to processinghttps://www.ruralking.com/customer-service/shippingAccording to the UPS tracking the package arrived today at ~10:AM.Thank you,Rural King

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Contact Name and Title: [redacted] , Paralegal Contact Phone: XXX-XXX-XXXX Ext [redacted] Contact Email: [redacted] @ruralking.com In response to Complaint NoXXXXXXX, Rural King Supply states that the rebate in question had been timely forwarded to the customer via electronic mail to the address provided by the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they actually send the rebate as promisedThey say it could take several weeks to process Sincerely, [redacted] ***

November 2, Dispute Resolution Department Revdex.com [redacted] St Louis, MO Complaint ID: [redacted] Customer: [redacted] ** *** According to our rebate department, Mr***’s rebate has been correctedPlease see message received 11/2/at 11:am from the Rural King Rebate Department “This was declined incorrectly by the systemI show the rebate should have been approved for $I have manually processed it and will be emailing this to the customer once that is done at the [redacted] @yahoo.comI have called the customer to inform them of the situation.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took me submitting a Revdex.com complaint to get to eventually the to ship my items In the end I got what I paid for, so I am happy Sincerely, [redacted] ***

Rural King has emailed and called the customer so that we can work out a solutionI can be reached at [redacted] *** or [redacted] @ruralking.com Thank you,Rural King

Initial Business Response / [redacted] (1000, 15, 2015/08/06) */ customer was refunded in full on July 1,

Final Consumer Response / [redacted] (2000, 9, 2016/01/05) */ I did finally receive the Delta box from Rural King Jan 2nd but still no word from Rural King about anythingI would like an explanation from them on what happened and why their customer service is so poor

The customer's order was cancelled and the credit card company has been notified that we are not collected fundsThe Customer will need to contact his credit card company to see when the funds will be refunded to his cardThe information he needs has been provided to him via emailThank you,Rural King

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Contact Name and Title: [redacted] , Paralegal Contact Phone: XXX-XXX-XXXX Ext [redacted] Contact Email: [redacted] @ruralking.com In response to Case NoXXXXXXX, Rural King states that it is their intention to compensate the named consumer for the damages listed in the complaint in a form and amount mutually agreeable between the parties

This order was refunded 12/18/We apologize for any inconvenience this may have causedRural King

The customer's order and has been canceled and refundedThey should see a credit to their account in hours.We apologize for any inconveniences this may have causedThank you,Rural King

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have now received a refund for the one item that RuralKing.com apparently was not able to deliver, and as of this week ending Feb.3rd,I have now finally received the last of the other items about a month and a half after I had originally placed my order on Dec.14,2017.Thank you to the Revdex.com for helping me in this matterI don’t know if I would have been able to receive a fair settlement from RuralKing.com without youThank you Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 16, 2015/07/17) */ My complaint was settled with the business two weeks ago

Final Consumer Response / [redacted] (2000, 16, 2016/03/01) */ They did contact me as I also had escalated the complaint to their corporate office in addition to filing the Revdex.com formal complaint The issue has been resolved Thank you for your help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello, We are terribly sorry for the confusionIt looks as though your items were damaged in transport with [redacted] tracking [redacted] I have refunded your credit card and apologize for the delayPlease let us know if you have any other problemsRural King E-Commerce

This order has been canceled and completely refunded per the customers requestThank you,Rural King