Rural King Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: They finally contacted me about a month ago, and they sold me of I wanted, at the sale price It was all they had in stock I am not 100% happy, but at least I got one finally I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer's order has been canceled and refunded per their requestWe apologize for any inconveniences.Thank you,Rural King

Rural King Xenia ohio, *** *** *** **Xenia ohio

The customer's items that are in our inventory are being shippedThe other items will be shipped as soon as they become available.Thank you,Rural King

This order has been canceledWe apologize for any inconvenience this may have caused. Thank youRural King

Hello ***, I apologize for the lack of communication and the delay of your orderAs I have been looking into this I have been informed that the safes have now arrived and arrangements were made for you to pick them upCould you please confirm that this has happened?

Customer is returning boots to their local store with proper receipt1/10/

The customer's rebate has been emailed. Thank you,Rural King

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms***'s boots that were order are a factory shipped itemAccording to our website it can take 7-business days and some items can take up to 2-weeks, depending on the manufacturer. https://www.ruralking.com/customer-service/shippingThe tracking information for this item indicates
that it is currently on a truck for delivery*** ***We apologize for any inconvenience this may have caused.Thank you,Rural King

The customer's items have been shipped.Thank you,Rural King

We have reached out to Rural King's e-commerce department to get these items shipped or a refund started if there are none in stock.Thank you, Rural King

According to our e-commerce department, the customer received their item today (1/3/2018)If they choose to have item returned and refunded, they will be responsible for the shipping costs. If they choose to have the item returned the customer will need to contact me at
***@ruralking.com. Thank you,Rural King

December 15, Dispute Resolution Department Revdex.com [email protected] RE: *** *** *** *** ** *** ** *** Order ***
Ms*** purchased a pair of *** ***, Inc Men’s Patriot Camo Size 11D (***) on 11/27/These boots are a factory shipped item On Ruralking.com in the shipping information for factory shipped items states: Shipping We strive to ship orders as soon as they are receivedOur usual order processing time is - business days after the order has been placedOrders with expedited shipping methods (Day Select, 2nd Day Air and Next Day Air) are processed in - business days after the order has been placed. Factory Shipped items are usually delivered within - business daysHowever, certain items may take up to 2-weeks for delivery I have contacted Ms*** via email providing the UPS tracking number and an invitation to contact me if she needsThe boots shipped out 12/12/and is expected to arrive Tuesday, 12/19/Unfortunately, we cannot cancel an order after it has been put on a truck, which was prior to 12/13/ Sincerely, *** *** *** Rural King Supply ***@ruralking.com

complaint #***, Thank you very much I received a refund on 1/15/Thank you for all that you have done and your help is very appreciated.thanks

Waterloo Rural King responds to the Complaint, NoXXXXXXX, filed September 23, by stating that the customer did not purchase the proper advertised product to receive the additional offerThe advertisement states the SKU of the product that would qualify for the promotionThe customer's
purchase was a different SKU and therefore the incorrect model for the customer to participate in the BOGO promotion

The business called here yesterday two timesOne time I was told the warranty would not cover it however I reminded him that we were told it was coveredI asked about a refund and he said that it was damagedIt is not damaged, it is not working. He said a manager would called me backI did
receive a call in the evening and he asked what we wanted them to doI explained that I just want them to fix it and when the problem was first brought to their attention it was under warrantyIf they are not going to fix then give us our money backThey have had it since 1/15/17, so just give us our money back

Mr*** has been refunded the amount for the cancelled itemsThere should be a credit on his account in the next 48-hours.We consider this matter closed.We apologize for any inconvenience

I have emailed the customer directly with an update.Thank you,Rural King