Rural King Supply

Complaint: ***
I am rejecting this response because:
Rural King was supposed to return the money to PayPal, not meThey still owe PayPal $
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/06/12) */
The customer purchased the chain saw, used it and then determined he no longer wanted itWe had a mechanic look at the saw to determine what the problem was and no defect was notedAt that point Mr*** indicated that there was nothing
wrong with the saw he just no longer wanted it
We explained that we could not refund his money as the saw had been used and we could no longer sell it as newWe explained our return policy for Stihl products, which prohibits us from accepting and selling used products, to Mr*** but he refused to accept this policy and demanded an immediate refund or store credit claiming "someone from management" told him he could return the saw
He was unable to provide us with the name of the person he spoke to, when he spoke to that person or any other information which would allow us to verify the statementAfter an angry outburst, Mr*** left the store only to return later indicating that he had contacted the Revdex.com who advised him they would have our assistant manager fired
No one from management would have told him he could exchange a used saw for store credit or a refund
We are unable to refund Mr***'s purchase price or issue him a store credit under these circumstances

I went to the Rural King located at *** *** *** ***
Attached is the case picture I was attemping to purchase
As manager indicated it was bottle price not case price Sign didn't quote as bottle
2nd picture is just down isle and display has bottles out and displayedEven that
sign didn't indicate case or bottle but because top was filled with bottles it was obvious that was bottle priceBut sign was on a full pallet of cases

September 25, Dispute Resolution Department Revdex.com *** ** *** *** *** ** *** ** *** Order: *** Order date and time: 8/5/2017, 2:AM CST Customer: *** (***) *** According to our records Mr*** was refunded the total amount of his orderRefund
for this order was submitted for $on 8/31/at 3:PM to card ending in ***According to our system, the total amount of $was settled on 9/1/at 12:AM with card ending in *** We consider this closedSincerely,*** *** ***Rural King Supply*** *** *** ** *** *** ***@ruralking.com

I want the entire order canceled and the entire amount refunded

Final Consumer Response /* (2000, 7, 2016/01/07) */
The issue has possibly been resolved, the safe was actually delivered today (to my surprise)
*** ***

The store has refunded the customer.We apologize for any inconveniences.Thank youRural King

Mr***'s item has been removed from his order and he should see a refund to his account in the next few days.Thank you,Rural King

After days we received a call that our product had arrived and it is now in our possessionWe are now satisfied

November 2, 2017 Dispute Resolution Department Revdex.com [redacted] St Louis, MO  63102     Complaint ID:  [redacted] Customer:  [redacted]      According to our rebate department, Mr. [redacted]’s rebate has been...

corrected. Please see message received 11/2/2017 at 11:59 am from the Rural King Rebate Department.   “This was declined incorrectly by the system. I show the rebate should have been approved for $46.08. I have manually processed it and will be emailing this to the customer once that is done at the [redacted]@yahoo.com. I have called the customer to inform them of the situation.”

Initial Business Response /* (1000, 5, 2015/12/15) */
Contact Name and Title: [redacted], Paralegal
Contact Phone: XXX-XXX-XXXX Ext [redacted]
Contact Email: [redacted]@ruralking.com
In response to Complaint No. XXXXXXX, Rural King Supply states that the rebate in question had been timely forwarded...

to the customer via electronic mail to the address provided by the customer.

Hello, We are terribly sorry for the confusion. It looks as though your items were damaged in transport with [redacted] tracking [redacted]. I have refunded your credit card and apologize for the delay. Please let us know if you have any other problems. Rural King E-Commerce

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they actually send the rebate as promised. They say it could take several weeks to process.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This matter has been resolved. Thank you so much for your time and attention to this matter
Sincerely,
[redacted]

My complaint, ID [redacted], has been resolved. The company has responded to me and satisfactorily resolved the case. Thank you.

The customer's order was cancelled and the credit card company has been notified that we are not collected funds. The Customer will need to contact his credit card company to see when the funds will be refunded to his card. The information he needs has been provided to him via email. Thank...

you,Rural King

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This order was refunded 12/18/2017. We apologize for any inconvenience this may have caused. Rural King

This order has been cancelled and refunded due to the items being out-of-stock. A refund should appear on their account within 72 hours.We apologize for any inconveniences this may have caused. Thank you,Rural King