S C School of Dog Grooming

Complaint: [redacted] I am rejecting this response because:I called today and left a message for the number I was left with no response of course because why would Trinity ever follow up with there customers Once again the "wonderful customer service" Trinity provides shines throughWhich of course is not true st all This is not acceptable Regards, [redacted]

December 22, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] We are in receipt of the above-referenced complaint filed by [redacted] We are working with this customer to complete the necessary service workA ground fault was registered on the system on November 11, Trinity deployed a service crew within three business daysSince that call, Trinity has been coordinating efforts with [redacted] , the System Owner as the Power Purchase Agreement (PPA) provider to [redacted] , and [redacted] ***, the manufacturer of the equipmentWe have made visits to the home in an attempt to repairOn December 13, 2016, we sent out our service team with a replacement inverter received from the manufacturerHowever, while they were there, in communication with [redacted] support, it was determined that it was a string issueThey found and fixed the string and the inverter appeared to start up and become fully operationalWhen the solar modules were being reinstalled, the technicians found that one of the panels was shattered around the edge and deemed it need replacing.Since December 13, 2016, the system appeared to be producing on the [redacted] monitoring portalHowever, the physical inverter still seems to be displaying a faultThe local Trinity office is in the process of scheduling another service call to inspect and repair the inverter issue as well as replace the damaged module.Trinity Solar will continue to work diligently with the manufacturer to reach a resolutionOur business is founded and sustained upon customer referrals, so we take customer service very seriouslyOur corporate Director of Sales, Phil K [redacted] will be reaching out to the customer to discuss compensation for the lost production from the time the system was granted Permission to Operate by the utility company through the final resolution of this production issuePlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

September 23, [redacted] Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] We are in receipt of the above-referenced complaint filed by Michael B [redacted] Upon receiving this complaint, we immediately started investigating this issueTrinity Solar has an organization-wide referral program for all of our customers that starts at $per referral providedWe fulfill these referral payments, as is evidenced by [redacted] having received the five checks in the amounts of $each from Trinity SolarTrinity actually recently instituted an improved referral program where the first three referrals result in $each to the referrer, the next three referrals result in $each to the referrer, and anyone who refers seven or more new customers to Trinity will receive $1,per referralAs [redacted] correctly points out that he referred five people, his last two checks should have actually been for $eachWe are rectifying that and getting him the additional $owed to him now to get him on the proper referral tier.Regarding the separate referral agreement made with Tom A [redacted] ’s sales representative, Trinity was not made privy to this agreement at all, so unfortunately, there was no way we could have fulfilled that expectationMrA [redacted] is no longer with the companyOur director of sales, Ken E***, has been in touch with [redacted] to discuss this and get more information about the agreementWe are awaiting some feedback from [redacted] in terms of something he might have in writing between [redacted] and MrA [redacted] , and we are working with [redacted] to better understand this agreementIt is Trinity’s intention to fulfill whatever terms of the agreement MrA [redacted] made, despite MrA [redacted] no longer being with the companyTrinity’s discussions so far with [redacted] have been very amicable, and we expect to resolve this complaint expediently.We look forward to continuing to work with [redacted] and any other friends or family he wishes to refer to TrinityPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

November 25, 2015Service RepresentativeRevdex.comRE:Complaint ID #: [redacted] Our office is in receipt of the above-referenced rejection filed by [redacted] Representatives from our installation and customer services teams have been in touch with [redacted] We are scheduled to complete all necessary repair work as well as take the next steps for wrapping up the solar installation starting first thing on Monday, November 30, and a follappointment pre-scheduled for Thursday, December 3, All issues will be addressed at that timeIf additional work is still needed, we will work diligently to satisfy all of the customer’s complaints.We pride ourselves on our dedicated customer service, and truly want to establish long-term relationships with our clients as their solar installations will be up and running for the next 25+ yearsWe regret if any damage has been done to our relationship thus far with [redacted] , but we will work tirelessly to repair any broken trust and prove to [redacted] why Trinity Solar is one of the leading installation companies in the nationPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

October 19, [redacted] Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] We are in receipt of the above-referenced complaint filed by [redacted] We do have record of multiple contacts between Trinity and the customer as well as Trinity and the Solar System Owner, [redacted] sent the customer a form to sign regarding the removal and reinstallation, and since [redacted] has now received this back from the customer, Trinity Solar can proceed with the removal and subsequent reinstallation of the equipmentThe work is scheduled to commence on Monday, October 24, We have been in touch with the customer to go over this resolution.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

February 9, 2018Revdex.comRE: Complaint ID #: [redacted] To Whom It May Concern,We are in receipt of the above referenced complaint filed by [redacted] We are pleased to inform you that this issue has been resolved with the customer Trinity Solar is scheduled to make a site visit to the home to check the status of the system and make any repairs that may be necessary.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

April 15, 2016Service RepresentativeRevdex.com RE: Complaint ID #: [redacted] Dear Our office is in receipt of the above-referenced complaint filed by [redacted] This complaint is a bit surprising to us as this seems to be the first recorded contact [redacted] has had with Trinity regarding this issueWe do not show any previous calls into the office alerting us to a potential issue with this client.Now that we have been made aware of the issue, we have checked the system production, and our system is generating energy as anticipatedIn fact, the system produced 25% more than anticipated in ***h.The [redacted] signed an agreement for a 4.16kW solar electric system ( [redacted] signature is on the initial agreement, but [redacted] was added via an amendment a few days later which both [redacted] and [redacted] signed)That system is estimated to produce 5,kilowatt hours (kwh’s) of electricity each yearAccording to the electric bill provided by [redacted] at the time of sale, he uses roughly 20,000+ kwh’s of electricity each yearThe system is designed to produce roughly 25% of [redacted] annual electric usage at the time of saleThat being said, the stated increase in the billing amount seems highly unusualWe would be happy to reach out to [redacted] and review his bills with him to see if we can uncover some sort of billing error or other explanation for the drastic increase in monthly billing totals from ***We can even send a technician to the home—free of charge to [redacted] —to see if we can find any other issues that might result in increased utility usage.In conclusion, the installed system is operating according to the contract that was signedWe welcome the opportunity to sit down with [redacted] to review the details of any concerns he might havePlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 18, 2016Ms [redacted] Service RepresentativeRevdex.com RE: Complaint ID # [redacted] Dear [redacted] We are in receipt of the above-referenced complaint filed by [redacted] Since the submission of the complaint, this installation has been granted Permission to Operate by [redacted] so the customer should now be satisfied with a fully operational solar electric system producing electric savings for years to come.That being said, due to the timeframe for the customer to receive Permission to Operate, Trinity Solar will be sending [redacted] a check in the disputed amount of $to reimburse [redacted] for her most recent payment that was made either right before or around the time her system received Permission to OperatePlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

April 15, 2016Service RepresentativeRevdex.com RE: Complaint ID #: [redacted] Our office is in receipt of the above-referenced complaint filed by [redacted] Trinity Solar has a robust Direct Sales team which canvasses areas door-to-doorAll of our Direct Sales representatives are licensed with any necessary paperwork filed in a given area, and all are fully vetted and trained by Trinity [redacted] would have met with our Direct Sales representatives twice during this process—once to sign a Letter of Intent, which essentially just indicated that he was interested in finding out more about solar and giving Trinity the green light to gather more information so we could design a custom proposal for himPreliminary information would have been gathered at that stage, and a credit check would have been passedThe representative would have taken that information back to the office for a proposal to be drawn upThe representative would have returned over a week later to review the proposal with the homeownerAt this point, the customer would have likely reviewed all of the documentation on the iPad screen and been asked to sign [redacted] did not just sign one document—we have a total of eight signatures and two spots initialed by [redacted] The contract document is highly branded as [redacted] and is clearly indicated as a contract on the signature page.We regret that there was, in fact, a glitch with the equipment if [redacted] didn’t initially receive everything via email—an error that was rectified when the sales representative resent the documentation for reviewHowever, in addition to having signed the branded contract documents, [redacted] completed a verification call with [redacted] and verbally agreed that he reviewed and understood the documents, that he was entering into an agreement, and provided ACH payment informationAs soon as [redacted] expressed dissatisfaction with the sales representative, Trinity respected Mr [redacted] ’ wishes and cancelled the agreement (and we also suggested that [redacted] cancel directly with [redacted] as that is with whom the agreement was signed)We regret that [redacted] felt deceived or unprepared for the agreement, and we’d be happy to connect him with a sales manager who can go over everything in great detail to make him comfortable with solar [redacted] has also made attempts to contact the customer directly to rectifyTrinity has been in business in New Jersey for years and we have seen over 30,homeowners over the yearsWe pride ourselves on our highly trained and professional sales staff and take complaints like this very seriously as we do not want to tarnish our reputation in the state or with the Revdex.comPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: [redacted] I am rejecting this response because:What a Joke, Your Reach out called "once" I missed the call and returned that call times and all I have got is his Voice MailHe has never returned my callsJust what I expected!!! You came out and took the same pictures of the Meters and new work done times saying you didn't have the PicturesIt took the salesman to come and take the Pictures before you said you had the correct PicturesYou needed the Permit, No Called and told me you where coming out for the permitNo one called and told me you failed to get the permitAgain it took me calling the salesman to complain before something happenedThen you had the wrong Meter another delay!!! Once the Meter was finally changed the system was not workingI called [redacted] and they told me business before you would contact mewell eight business days passed without contactI contacted [redacted] again and they resent the Letter for service and sent me an email of the Original email set to you for serviceYou claimed to never have received that emailafter four my days I once again called the salesman who came out and saw they system was not workingHe called a Tech and got the system running while on the phoneTrinity has dropped the ball so many times they system should have been up and running a long time agoYou have failed to call be back to resolve the issue, after I have called you back [redacted] is not the issue here Trinity and there AWFUL customer service is the issueYou have failed on almost everything you have done! People choose a different company! If your think about SOLAR!! Regards, [redacted] ***

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] We are in receipt of the above-referenced complaint filed by [redacted] *** [redacted] assertion that the appropriate options to purchase the system or prepay the agreement were not disclosed is not accurateThe Agreement, which [redacted] signs clearly states in Part II, Section (a) (i) that “You have the option to purchase the System at the following times during the Initial Term: Upon the fifth (5th) anniversary of the In-Service Date ” In the next section, Section (a) that “At any time during the Initial Term, you can prepay this agreement in full.” It is clear that [redacted] can only purchase the system after five years, but he can prepay the rest of his monthly payments in accordance with Section at any timeIn addition to this information being available within the body of the agreement, it is called out in Part I where some main points of the agreement are summarized up front and right by the signature blockPart I states that “The only way to end the Agreement early is if you sell your home or if you purchase the System as described in Part II, Section of the Agreement.” In addition to signing this agreement, [redacted] had to complete a verbal validation call with Clean Power Finance (CPF), the System Owner and Agreement provider, where he had to verbally indicate his understanding of the terms of the agreementRegarding the issue of snow removal, Trinity Solar has no obligation to provide maintenance on the system after installationThe Solar Provider has an obligation listed in Part II, Section (b) to “maintain the System in good operation condition at our cost and expense,” but Trinity is the installer, not the Solar ProviderFinally, regarding the fact that [redacted] has stopped making his monthly solar payment as per his Solar Power Agreement and would like to have a late fee waived is not a matter for Trinity Solar to addressAs per Part II, Section (b) (ii) of the Solar Power Agreement, “if you fail to make any payment when due, we will impose a late fee of $(or such lower amount as required by law) on any payment we do not receive in full within five (5) days after the due date;” That is a part of the agreement between [redacted] and Clean Power Finance through Kilowatt Systems, LLC and does not pertain to Trinity SolarPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

We are in receipt of the above-referenced complaint filed by [redacted] A Trinity Solar Consultant approached the home of [redacted] to share some information about solar and foster interest in learning more about solar options Trinity has to offer Trinity Solar offers what is marketed in the solar energy industry as “free solar.” This is a leasing program that utilizes a third-party finance partner which purchases the solar system and has Trinity Solar install that system free of cost to the homeowner Without solar, customers are paying for their electricity With solar, that does not change, except that whatever electricity is produced by the solar panelsthe customer purchases at a reduced rate While this purchase is in a separate bill from the utility company, the amount of energy that would otherwise be purchased from the standard utility is reduced by the amount produced by the solar panelsTherefore, there are no additional costs to the customer when they sign a solar lease contract, and since the installation of the system is entirely free, it is called the “free solar” option If there was any misunderstanding that took place during the presentation of this solar program, we sincerely apologize Trinity Solar strives to provide a professional experience with clear and accurate information regarding solar and the programs we offer.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

January 6, 2016Service RepresentativeRevdex.com RE: Complaint ID #: [redacted] Our office is in receipt of the above-referenced complaint filed by [redacted] *** As per the customer’s desired settlement, we have refunded the deposit in the amount of five hundred dollars ($500.00) to the customerA check was processed on January 5, The deposit was refunded in its entirety, despite the fact that Trinity incurred engineering and permitting costs while under contract with the customerWe regret that the permit timeframe was longer than expected in this customer’s area, and we are sorry to have lost a customer due to application processes outside of our controlWe also have no records of phone calls to the office, and our trained staff would not call a customer a liar—but we apologize this issue wasn’t resolved earlierPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

February 3, 2016Revdex.com RE: Complaint ID #: [redacted] Our office is in receipt of the above-referenced rejection of our response to a complaint filed by [redacted] We apologize for the inordinate delay and human error that affected [redacted] receipt of the referral paymentsThe checks were mailed on January 22, We show that both checks have been cashedTrinity Solar has always generated the majority of our business based on cus***er referrals, and the success of our company depends on providing excellent service and keeping our wordWe are proud of the growth we have experienced in recent years, and we strive to keep our processes as short and efficient as possible even with the added volumeAdmittedly, we still have improvements that need to be madeWe hope that we can repair any damage that may have been done to our relationship with the [redacted] and that they feel comfortable continuing to refer their network so all of their friends and family can experience the benefits of solar energyThe [redacted] will be duly rewarded for any and all referrals they can provide, and we will work to quicken our processing times to alleviate the frustration that generated this complaintPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have received our refund todayI want to thank you for your help and sorry I had to go this way but with your help everything is now resolved Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The customer reps at Trinity told me to call their partners to place the blame on them, on why my solar system was not working for the period of July thru 26, I first called [redacted] , and they agreed it was Trinity Solar's responsibility to monitor my solar system, as stated in my contract with [redacted] They told me it was up to Trinity, not [redacted] , to monitor my systemTrinity then suggested that I call [redacted] , which is the company that supplies the monitoring hardware and software for Trinity, to put the blame on [redacted] for not reporting to Trinity, that my system was not working [redacted] told me that it is up to Trinity to monitor their customers solar systems [redacted] said that they supply Trinity with the software and hardware, but it is up to Trinity to establish an alarm system to let Trinity know if my system is not working [redacted] also told me that Trinity contacts [redacted] for troubleshooting situations, NOT to keep track of systems that are not workingAlso, when Trinity finally sent out a service rep to get my system up and running again, he said Trinity definitely should have been alerted the same day when the system was down, and would of known on their end, that something was wrong.So, unless [redacted] and [redacted] are lying to me, or their customer service reps our giving me information, they both said the blame is on Trinity to monitor the systemHowever, I talked to several different customer service reps for both [redacted] and [redacted] , and I doubt that all of them would give me informationEither way, Trinity is my MAIN CONTRACTOR, and therefore is responsible for any problems with their productAlso, in my contract with Trinity, it says that they will monitor my system for the next years, for any problems with the system working.I'm really annoyed that I had a brand new product, that I had to pay for myself , with my 1st monthly payment to my loan to [redacted] I want to be financially compensated for the lost KW money I would have earned from the sunTrinity needs to be responsible, and not put the blame on their partners and subcontractors Regards, [redacted]

December 22, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] Dear We are in receipt of the above-referenced complaint filed by [redacted] signed his contract on June 29, with Trinity Solar sales representative, Ed P [redacted] Trinity Solar filed all of the local permit, utility company and state rebate applications as well as the paperwork for the financing [redacted] was using for his solar purchaseBefore the applications could be started, we had to arrange for an on-site visit for a technician to measure the home and gather all of the necessary site data for the layout and engineering documents required to obtain approvalsThis process takes time, and it is not unusual for it to take about sixty days in the [redacted] region in which [redacted] is locatedThe installation commenced on August 31, and was finished mid-SeptemberAfter the installation, Trinity files the close-out paperwork with all of the aforementioned agencies, a process which also takes timeFinal Permission to Operation was granted by the utility company on November 28, 2016, which is well within the average timeframe to accomplish all of the close-outsUnfortunately, Ed P [redacted] the sales representative who initiated the relationship with [redacted] , resigned from Trinity at the end of November, which would explain why those calls were not being returnedThe Trinity Solar family members pride ourselves on our customer service and providing a top tier customer experience as we help people go solarWe have consistently been a top-rate business by the Revdex.com and our business is founded on customer referrals, so we take our customer service very seriouslyWe handle everything for the customer from start to finish and do our best to communicate throughout the processIn an effort to satisfy [redacted] and resolve this complaint, Direct of Sales, Phil K [redacted] from our corporate office is reaching out to [redacted] to discuss this situation and work out some compensation for the amount of time it took to get from contract signing to the system being up and runningPhil has left a message for [redacted] , but has yet to hear back from himWe look forward to connecting so we can ensure the customer is satisfiedPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Phil K***, our Director of Sales, has been in touch with *** ***The latest correspondence took place today via emailPhil has extended an offer to *** *** in an effort to resolve this complaintTrinity is offering monetary compensation for the delay in experiencing solar savings and also to compensate for the days *** *** took off from workWe are awaiting his response, but we hope this alleviates *** ***' concerns and we can move forward in a long-term business relationship

April 5, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the above-referenced complaint filed by *** *** Trinity Solar has spoken with this customer to address all of the issues cited in the complaint
We have reached a resolution and the customer has indicated that they are satisfied.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

May 13, 2016Ms* *** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the above-referenced complaint filed by *** *** We understand the customer’s frustration and have been working with *** *** and *** ***
*** the PPA provider and system owner of the solar system installed on the ***s home.We were able to successfully escalate *** ***’s case directly to the president of *** *** *** and they have been able to work with their funds to expedite *** ***’s processingWe are now able to request Permission to Operate from the utility companyWe submitted our application immediately upon receiving word from *** *** that we were cleared to do soWe will continue to follow up as appropriate, but we expect to get approval from the utility company shortly.Our customer care team has stayed in touch with *** *** throughout this process, and our latest conversations have indicated that *** *** is satisfiedWe look forward to getting Permission to Operate so the system can be up and running and saving them money for years to come!Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint