S C School of Dog Grooming

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I spoke to Trinity and I'm trying to set up a meeting to share the evidence that I have with them.  As long as this request is granted and they follow through with their word and honor Mr. A[redacted]'s agreement then I will consider the matter closed. 
Regards,
[redacted]

Complaint: [redacted]
The process took much longer then it should have. There was a total lack of commication with me. The delay cost me higher electric bills. I know other people that used this company for solar after me and where turned  on before me. I upset because of delays, lack to respond to me. I'm happy the system is now running. How will the future look, will there be delays if the system has an issue? I want money for the electric bills 2 months.     
Regards,
[redacted]

September 9, 2015Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Our office is in receipt of the above-referenced complaint filed by [redacted]   We are working diligently to resolve [redacted] issue. Our corporate sales manager met with [redacted] son...

late last week to discuss a solution. Trinity Solar commenced the installation, but the modules were located on a different roof plane than originally discussed. Trinity Solar has offered to complete the installation as is, and compensate the homeowners for the difference in production. This solution was agreeable to the homeowner as the compensation provides for a better return upfront and the system can be completed and up and running sooner. An addendum is currently being drawn up for the change in system design which will be sent to the homeowner for signature and we can settle the final payment and compensation details. We apologize for any inconvenience or frustration caused for the customer. At Trinity Solar, we pride ourselves on providing an optimal experience for the customer and making solar simple and affordable. We are righting this situation and hope this repairs any damage to our relationship with the [redacted] family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.