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December 9, 2015Service RepresentativeRevdex.comRE:Complaint ID #: ***Our office is in receipt of the above-referenced complaint filed by *** *** We have been in touch with the customerDespite working through manufacturer warranty issues on the customer’s behalf with
the manufacturer of the defective inverter, Trinity Solar has agreed to pull an inverter from our stock to replace *** ***’s bad inverterWe will be performing the replacement on December 15, at no charge to *** *** *** has agreed with our customer service representatives that his complaint will be resolved with this inverter replacement. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Please see the attached clean copy of Trinity Heating & Air, IncDBA Trinity Solar's response to the customer's rejection with respect to Compliant ID: Pasted below for your convenience is a text version of that response, but there might be some formatting errors in the text version, for which we apologize, and therefore we would ask if you would please refer to the pdf attachment instead of to the following text version. March 1, 2017 VIA Revdex.com COMPLAINT HUB PORTALMsStephanie WarrenService RepresentativeRevdex.comRE: Complaint ID: 11962726; Customer: Jeffrey L***; Response to Customer’s RejectionDear MsWarren: Please accept this correspondence as the response by Trinity Heating & Air, IncDBA Trinity Solar (the “Company”) to the rejection (the “Rejection”) submitted by the above-captioned customer (the “Customer”), dated February 15, 2017. The Company has continued investigating the Customer’s complaints and has had many phone conversations with the Customer since the Rejection. The Company remains willing to assist the Customer and desires to resolve the Customer’s issues, but the Customer is unhappy with the Company and is now taking the position that he wants the Company to remove the solar photovoltaic generation system installed at the Customer’s site (the “System”) from the Customer’s roof. The allegations in the Rejection, and the Company’s attempts since the Rejection to resolve the Customer’s complaints, are addressed below.The Customer’s first allegation is that the Customer “submitted copies of [his] utility bills to Gilda M*** for November to present and [has] not received any reason. Only excuse is that it is ***s [sic] problem not Trinity’s. [The Customer’s] bills show an increase in electricity from the local utility rather than a decrease in usage.” The Company hereby confirms that it has the Customer’s electric utility bills and has analyzed same. Said analysis is difficult because the System has not been operational long and only during winter months, including periods of time during which there was snow cover. In addition, actual household usage (regardless of whether sourced from the local utility or solar) can fluctuate. All that being said, the System’s production for the two full months for which data is currently available is relatively low, but that is not unexpected for this time of year, and in any event, there is no indication that the System is not functioning properly. Production at a point in time is not the appropriate metric for determining whether a solar system is functioning, and based upon the indicators that are appropriate, the Company is comfortable that the System is functioning properly. Electricity production must be measured on an annualized basis, as discussed below. With respect to the allegation that the Company told the Customer that the production issue is not the Company’s problem, the Company denies saying that and has always been eager to assist the Customer with his complaints. That being said, there is some conceptual validity to the Customer’s reference here to *** *** (“***”). As described in the Company’s response to the Customer’s initial complaint (the “Response”), dated February 14, 2017, the Customer does not have any contract with the Company but instead entered into a Solar Lease Agreement (the “Agreement”) with ***. Pursuant to the Agreement, *** provides the Customer a guarantee with respect to the minimum electricity that will be produced by the System. As detailed in the Response, that production must be measured on an annualized basis, because solar systems generate far less electricity at the Customer’s latitude during the short, snowy days of the winter as compared to the long, sunnier days of summer, including because there is more shade during months when the sun tracks lower across the sky. On an annualized basis, the System was designed to offset approximately 99% of the electricity the Customer would otherwise purchase from the local utility in its first year of operation, based upon the Customer’s historical usage, and *** financially guarantees that the System will actually produce at least 95% of the estimated production. Specifically, *** guarantees to the Customer that, as of the first anniversary of the System’s operation, the System will have produced at least 15,kWh of electricity, and if the actual production is less than that guaranteed amount, *** will pay the Customer a refund by subtracting the actual production from the guaranteed production and multiplying the result by $0.13/kWh. The Company denies the second allegation, that “now Trinity is claiming January 8, as the turn on.” As documented in the Response as well as in the Rejection itself, the System was turnin November. In the third allegation, the Customer states, “As for the damage the insurance representative said they will only pay for what is visible and that there [sic] clients [sic] insurance does not cover mold if it is present.” The Company has not been made privy to all communications involving the insurance representatives (“***”) of the subcontractor, Regional Solar Installations (“RSI”), and does not have access to RSI’s actual *** policy and exclusions thereto. What the Company can certify is that, pursuant to the Master Services Agreement between the Company and RSI, RSI was required to “procure, carry and maintain on all of its operations such insurance as will protect it from claims for . . property damage,” specifically including, “as a minimum, the following insurance covering its activities . . General Liability: (1) $1,000,Each Occurrence Combined Single Limit (A) Bodily Injury and Property Damage) [sic] (2) $2,000,General Aggregate . . Umbrella Liability: (1) $1,000,Each Occurrence (2) $2,000,Aggregate.” Although the Company cannot conclusively speak to the entirety of what *** might have said to the Customer, insurance companies are quite used to responding to property damage claims and follow a detailed procedure. As quoted above, the Customer’s complaints are that *** might: (i) “only pay for what is visible” and (ii) “not cover mold if it is present.” Respectfully, these complaints do not seem particularly compelling: if visible means real, then of course an insurance company will only address actual damage, and if there is no mold present, there is no reason to object to a resolution in its entirety over a concern that is solely academic. Indeed, based upon the scant information that *** was willing to share with the Company, RSI’s insurance is not deficient as alleged by the Customer. First, although *** has only offered to pay now for damage described by the Customer as “visible,” which damage by way of fact is minimal and consists of little more than a few water spots on the ceiling, *** specifically informed the Customer that *** would issue a supplemental payment if a re-inspection upon performance of the repairs indicated that other damage exists that is currently unknown. Therefore, the Customer’s concerns are untimely at best. Second, in addition to providing the Customer the offer of payment, which the Customer rejected, *** offered to recommend several preferred contractors who could perform the work, which offer the Customer also rejected, insisting that only his particular contractor perform the work. Therefore, in order to consider the Customer’s assertion that more should be paid to his contractor, *** requested an itemized estimate breaking down the contractor’s supposed costs by line item. Instead, the Customer merely provided the correspondence enclosed herewith as Exhibit A, which is not itemized but instead summarily proffers that the material cost is $1,without at all addressing how the balance of the $6,estimate is comprised, other than sales tax. Such a deficient document is not useful or acceptable to an insurance company, and *** has opined that the so-called estimate is inflated, including without limitation because it states the work would take a week when it should not take more than a couple days. Needless to say, the Company denies the Customer’s demands to the extent same are undocumented and unreasonable. In the fourth allegation, the Customer states, “Explain to me why I [sic] should have to make a claim to my insurance company due to the fact that Trinity sub contracted [sic] the work to an inferior company that does not have the proper insurance to cover the damages.” As addressed above, the facts to this point do not support a unilateral determination that RSI’s insurance coverage is actually deficient. To the contrary, the Company’s insurance carrier, having investigated the file, is currently declining to participate in the claim submitted directly by the Company, having determined that RSI’s insurance coverage is the appropriate policy to respond to the Customer’s issue. Therefore, the answer to the Customer’s question with respect to why the Customer should submit a claim to the Customer’s homeowners’ insurance carrier is really for the Customer to say: it is the Customer who finds ***’s response and offer of payment dissatisfying, so if the Customer wants the damage addressed quickly without having to deal with RSI or the Company or their respective insurance representatives, the Customer ought to consider submitting the homeowners claim directly. The Customer’s homeowners carrier would likely subrogate ultimate financial liability to *** anyway. Indeed, the Customer did not need to make a claim at all. Even though the Company did not cause the Customer’s issues, the Company offered to perform all the repairs at no cost to the Customer, but the Customer rejected and continues to reject the Company’s offer. In the fifth allegation, the Customer alleges, “I have already lost days of work due to tjis [sic] issue and assume I will have to miss more to be present while repairs are made,” and asks who will pay him for his “lost wages.” Notably, *** has already agreed to pay the Customer for his meals during the repair work, but as stated above, the Customer rejects ***’s offer. As stated in the Response, the Company defers to the insurance process, which is the standard method for addressing issues like the primary one referenced in the Complaint, upon which the Customer’s request for compensation is based. Nonetheless, the Company maintains no opposition to continuing to communicate with the Customer should the Customer desire to discuss resolution of the Customer’s concerns. Such resolution might prove difficult, however, in light of the Customer’s latest communication to uninstall the System from his roof. After all, as described in the Response, the System is owned by *** and is therefore not the Company’s to remove or otherwise interfere with. If the Customer is willing to be flexible on that position and reengage the Company in its efforts to mutually resolve the underlying issue(s), the Company is pleased at that possibility and invites the Customer to continue his conversations with Phil Kelly, the Company’s Director of Sales and Operations, who can be reached at (732) 780-3779, extension 9132.Everything stated within this correspondence is without prejudice to any rights, remedies, claims, defenses or anything else available to the Company and/or ***, which is wholly separate from the Company. This correspondence is not intended, and shall not be construed, as an admission that the Company, *** or any other party has violated any federal, state or local law, ordinance or regulation or committed any wrong whatsoever against the Customer or otherwise. Very truly yours, William ConditVice President, Operations EnclosureNote: Exhibit A is visible in the pdf attachment hereto

Complaint: ***
I am rejecting this response because:I have submitted copies of my utility bills to Gilda M*** for November to present and have not received any reasonOnly excuse is that it is ***s problem not Trinity'sMy bills show an increase in electricity from the local utility rather than a decrease in usageI received an email on November 28th stating tje system was energized November 2016. CONGRATULATIONS! Your system was energized on Monday November 11, However, if you need further assistance, please feel free to contact Patrick at *** *** *** I've also attached an instructional PDF if you would like to know how the system was turned on.To monitor your production online, please go to: *** username:(email address) However, please be advised that it can take up to two billing cycles to be able to get data readings. The state and the leasing company still both need to build a virtual model of your system and register your components. Have a great day!Thank you,Patrick A***|Trinity Solar |CT Office:*** * *** *** * *** ** *** Corporate Office: *** *** *** * *** ** ***E* ***However now Trinity is claiming January 8, as the turn on.As for the damage the insurance representative said they will only pay for what is visible and that there clients insurance does not cover mold if it is present. Explain to me why I should have to make a claim to my insurance company due to the fact that Trinity sub contracted the work to an inferior company that does not have the proper insurance to cover the damages.I have already lost days of work due to tjis issue and assume I will have to miss more to be present while repairs are made Who is covering my lost wages???
Regards,
*** ***

August 31, 2017Ms* *** ***Service RepresentativeRevdex.comRE: Complaint ID #: ***Dear *** ***We are in receipt of the above-referenced complaint filed by *** ***The installation for this customer was completed on 5/2/ This solar system was sold by
Trinity Solar, using a loan financing partner called *** They provide the funding and contract the monitoring process out to *** Energy If there is a problem with the system, *** should send a work order to Trinity so that we can send a service technician to make the needed repairs In this case, a service order was not received from Locus, so Trinity was not alerted that the customer had a problem until the customer contacted us directly The service was out from 7/through 7/28, when the electrician made the repairs The customer is satisfied with the correction and now understands the monitoring process It was recommended that the customer reach out to *** to respond to her concerns regarding billing and the lost production time.Regarding the referral payment, the referred customer was installed on 6/19/ Referral payments begin being processed once installation has commenced Processing for this payment began on 6/and our current processing timeline is 10-weeks Our accounting department has confirmed that the check will be generated this week. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

We have email correspondence between *** *** and Phil K*** on 1/24/that *** *** was satisfied with the final resolution of monetary compensation (check was mailed last week) and an option for Trinity to remove the solar installation and reinstall at no additional charge to *** *** should he feel that work needs to be completed on the roof in the future

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. We have been working with Trinity over the past few weeks to resolve the issue and they were very helpful and were able to answer our questions and address our concerns. The system that we had installed does appear to be working now as we had expected. We will continue to work with Trinity to monitor the system and ensure this is true moving forward
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
There was a misunderstanding conveyed to me by Sunnova “the owner of the system” that there was an active work order in place from November for Trinity to do the needed maintenance or repairs to the system and were waiting for them to act and that I should call them.Trinity actually did the work in November and closed that work order and informed Sunnova, who didnt process that informationSo when we called Sunnova with informing them that there still was a problem, they didnt issue a new work order think there was still one in place
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We attempted various time to go with TrinityThe last time I called costumer service the supervisor that day seem annoyedthat I called again, seem like they know it was xxxxxxx calling them again! and the first thing she said was her name, and as soon as I said can you repeat your name please? she said " Go ahead right it on your list!!!" unacceptable how they talk to there costumers, after talking for a bit, she got kind of mellowI didn't grab her name, because that threw me off, I was not expecting that at allI have been a manager in a retail store and had work for customer care, and this is NOT the way to treat peopleAnd Eric had called my fiance times after this complaintAND now they want to proceed, they needed a wake up callBut who wants to continue with a company when they disrespect you and never pay attention to your calls and never communicate with you?? I know I don'tAnd we never CX when rates were changed on us, because we never got to make NO DEAL with Trinitynever we got to that point!! so enough with these liesI like to be honest from the beginning .We are trying to go with another company that will treat us with respect and dignitySo what I would ask for this company no to ever contact us for nothingThey are not neededthere are other better competitions out there that are willing to treat people excellent and want to do business with usWe are not the ones losing, they are.thank you, and please no more contact!I want to thank the Revdex.com for listening to my complaintI very much appreciated.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because:
By law I have the right to choose who does the work on my homeI am being forced by *** to either accept a check for the amount they feel is good with no mention of covering additional damage if found or having to use of their contractors who all have poor reviews / ratings from what I have foundAnd Trinity is insisting that their construction crew is the only they are willing to have do the workNo one has formally said that either the indurance or Trinity will cover loss use of propery while repairs ate performedNo one has said they will cover lost wages due to the fact I will have to take a week off of work while repairs are being made. I contracted with Trinity not RSIIf they decided to sub contract the work out it is their problem, not mineThey are who I signed the contract with they need take responsibility for the damage
Regards,
Jeffrey L***

Trinity Solar's legal team has gotten in touch with *** *** to discuss this complaintOur legal team will work with executive management next week in order to propose a resolution for *** ***, and the legal team will be back in touch with *** *** by the end of next week*** *** indicated
that this plan of action was satisfactory

Complaint: ***
I am rejecting this response because:No one has contacted me by phone or email regarding my Revdex.com complaint or the damage as listed in the complaintTo say that a phone call or email was made to me regarding this makes me question the honesty and integrity of this companyWhen I was contacted months ago by a customer service representative (at the same cell phone number I have always had) I was told that there were problems with the finance companyI called *** *** and they said it was paperwork delays on Trinity's side but still couldn't give me a valid reason why it was taking so longI called Trinity back and complained over the phone and was told it would be escalated to upper management and I requested a phone call from managementI HAVE NEVER RECEIVED THAT PHONE CALLI HAVE NEVER RECEIVED ANY CALL OR EMAIL AFTER MY COMPLAINT TO THE Revdex.com WAS MADE!!! My wife has also called and made complaints to Trinity since March and every time she was told it would be escalated to managementShe has never received a call back as wellThe only resolutions to our delay Trinity made was to give us more money for each referral for solar we made and then later they stated that they were having problems with *** *** and that they want me to switch to another finance company who they have a long standing relationship withWho is going to refer a company that can't even be honest with a potential customer? If they have a long standing relationship with this other company, why did they push *** *** back in November 2015? Why has no one contacted me to explain this or show me this new finance agreement? Why is there still no real explanation for this delay? I know several people who have had solar panels installed quickly and easily through other solar providersI feel that Trinity has wasted valuable time and deprived us of the economic benefits that they promised us with solarAt this point I have lost all trust in this company and do not want to pursue any continued relationship with themI would like Trinity to remove their system, repair the damage, and return my roof to its pre-existing condition and move forward with a solar provider that will be efficient and honest with their customers.
Regards,
*** ***

June 10, 2015*** *** ***Service RepresentativeRevdex.com RE: Complaint ID #: *** *** *** ***Our office is in receipt of the
above-referenced complaint filed by *** ***The installation crew wrapped up at *** *** home on 4/7/There was some minor update paperwork that needed to be filed with the town as there was an equipment change between the time of our original permit filing in January and the April installationWe also needed to account for an electrical service upgrade for the home.Unfortunately, there was a human error made on the revised electrical plans that were filed with the township, resulting in our failed electrical inspection while building inspection passedUpon notification of said failure on 5/12/15, we delivered corrected update paperwork via *** to the township to ensure expedited and tracked deliveryThe township reviewed all of the revised paperwork that was sent, and on 5/21/15, the township requested payment from Trinity prior to scheduling final inspectionsFinal inspections were scheduled as soon as possible on 6/4/That electrical inspection passed, and we closed out all of our paperwork with the township.Trinity has since been able to file all of our final paperwork with the utility company and now we await approval to operate the system installed on *** *** homePlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

September 1, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** *** As far as we can see, Trinity Solar has been responsive to *** *** as we have calls logged through our Customer Care team and a case
open to have a technician go on site to check the systemThere is also email communication between *** *** and the Trinity salesperson conveying feedback from *** the manufacturer of the inverters, that the modules are in fact shaded at 12pmThe salesperson offered to come out to review the shaded areas in questionIf the *** would like to explore options to gain more production, we would be happy to determine with them a tree removal solution to optimize performance.We will follow up with the local office and the sales management teams to make sure that the *** receive ample communication regarding this or any other questions or concerns they may haveTrinity Solar is proud of our customer service and our business was built upon and continues to rely on customer referrals, so we want to make sure every customer is happy with their solar solution and their experience with usWe hope that the *** feel their solar investment has saved them money on their electric bill and helped generate income through the sale of SRECs. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

We are in receipt of the above-referenced complaint filed by *** * *** The installation of the solar system for this customer commenced on April 7, and was completed on April 8, 2016. Several months later, the customer contacted us reporting a roof leak. On September 1, 2016,
a Trinity Solar technician was on site and met with the customer’s roofer. Initially, both the customer and roofer believed the leak was due to the solar system. However, upon further examination, removal of some of the solar panels and testing the water tightness of the system installation by heavily spraying the area beneath the solar with a hose, it was determined and agreed upon by all parties that the leak was not due to the solar system. The source of the leak was shingle seams that had not been staggered enough and nails beneath the shingles that were partially popped up in the plywood. Our technician advised the customer that Trinity Solar will remove the panels on the small roof where the leak exists so that the roofer can replace that area of the roof. Our standard cost for system removal is around $750, but varies depending on the system size. In this case, we will extend that service free of charge to the customer with the agreement that the customer signs a waiver releasing Trinity Solar of responsibility for any roof issues or leaks, currently existing, both known and unknownAny remaining period of the roof penetration warranty shall remain in place for rook leaks and damages actually caused by the installation of the solar systemWe will be reaching out to the customer to advise them of our intentions to waive the system removal fee. We believe this solution will be acceptable to the customer as it meets their desired settlement statement and we will work with them to coordinate the removal so they can commence with replacing the flawed area of their roof. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

June 24, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear Ms***,Our office is in receipt of the above-referenced complaint filed by *** ***We understand the customer’s frustration and have been trying to work with the ***s and
***, the PPA provider and system owner of the solar system installed on the ***’s homeAs per the procedures dictated by ***, the System Owner, we had to wait for their approval before moving through the process fully, which is why the inspections were not able to be kept as originally scheduled.We acknowledge that the project timeframe thus far has not been ideal, and we are looking forward to progressing with the full operation of the ***’s solar systemTrinity will continue to work diligently with all parties involved to reach a permanent solution of having the system operating as normal, and we look forward to a long-lasting business relationship with Mr***. Our Director of Sales has been attempting to reach Mr*** to discuss potential resolutions over the phone and learn more about the alleged damage that Mr*** mentions in his Revdex.com complaintWe were not previously made aware of any damage or we would have sent out a service crew as soon as possibleWe have been unable to connect with Mr*** despite a few phone and email attempts. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

September 9, 2015Service RepresentativeRevdex.com RE: Complaint ID #: ***Our office is in receipt of the above-referenced complaint filed by *** *** We are working diligently to resolve *** *** issueWe have recorded several points of contact with the
customer over the last several weeks regarding the production issue, and we have dispatched a few technicians to the site to inspect the system. The most recent site visit occurred yesterday, 9/8/We had a field technician on site all day and identified the problem with one row under producingAfter consulting and troubleshooting with the manufacturer of the inverters, *** our technician made repairs in accordance with the manufacturer suggestionsThe system is currently operating normallyWe are awaiting a new part which will be installed as soon as we receive it from the manufacturer to ensure continual production as expected for the life of the system. We apologize for any inconvenience or frustration caused for the customerAt Trinity Solar, we pride ourselves on providing an optimal experience for the customer and making solar simple and affordableWe are righting this situation and hope this repairs any damage to our relationship with the *** family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
I am rejecting this response because:
Although I appreciate the comments made in Trinity's response, there was no addressing the fact that this sales person lied to me about the costs in having this system I have alerted my HOA and friends in the community to make them aware of the situation I cancelled promptly because as soon as the salesman left my house, I got on the internet, read about this company's tactics and then contacted *** directly to get the real story on how this system works (WHICH WAS NEVER EXPLAINED TO ME!) My complaint has been filed and I hope that the Revdex.com will note somewhere that this company is acting in a less than honest way Other than that, I consider this matter closed
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** *** *** assertion that the appropriate options to purchase the system or prepay the agreement were not
disclosed is not accurateThe Agreement, which *** *** signs clearly states in Part II, Section (a) (i) that “You have the option to purchase the System at the following times during the Initial Term: Upon the fifth (5th) anniversary of the In-Service Date…” In the next section, Section (a) that “At any time during the Initial Term, you can prepay this agreement in full.” It is clear that *** *** can only purchase the system after five years, but he can prepay the rest of his monthly payments in accordance with Section at any timeIn addition to this information being available within the body of the agreement, it is called out in Part I where some main points of the agreement are summarized up front and right by the signature blockPart I states that “The only way to end the Agreement early is if you sell your home or if you purchase the System as described in Part II, Section of the Agreement.” In addition to signing this agreement, *** *** had to complete a verbal validation call with Clean Power Finance (CPF), the System Owner and Agreement provider, where he had to verbally indicate his understanding of the terms of the agreement. Regarding the issue of snow removal, Trinity Solar has no obligation to provide maintenance on the system after installationThe Solar Provider has an obligation listed in Part II, Section (b) to “maintain the System in good operation condition at our cost and expense,” but Trinity is the installer, not the Solar Provider. Finally, regarding the fact that *** *** has stopped making his monthly solar payment as per his Solar Power Agreement and would like to have a late fee waived is not a matter for Trinity Solar to addressAs per Part II, Section (b) (ii) of the Solar Power Agreement, “if you fail to make any payment when due, we will impose a late fee of $(or such lower amount as required by law) on any payment we do not receive in full within five (5) days after the due date;” That is a part of the agreement between *** *** and Clean Power Finance through Kilowatt Systems, LLC and does not pertain to Trinity Solar. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint