S C School of Dog Grooming

September 8, 2017 Service RepresentativeRevdex.comRE: *** *** Complaint ID #: *** To Whom It May Concern: We are in receipt of the above-referenced complaint filed by *** ***The
Senior Vice President of Sales from Trinity Solar has contacted this client to discuss the communication concerns expressed in the complaint The situation was then brought to the attention of the Trinity Solar Project Concierge Management, and a Senior Team Manager additionally reached out to the customerThe customer specifically expressed frustration regarding Trinity Solar’s last site visit to the property, as his request to be notified prior to any visits was missed The customer graciously accepted the offered apology and now understands that the visit was made to satisfy the finance partner’s request for additional shade information The new information has been submitted to the finance partner and has been confirmed sufficient The Senior Team Manager will stay in communication with the customer to ensure his satisfaction and an improved Trinity Solar experience. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** ***Our sales manager for the region, Eric W*** got in touch with *** *** today to discuss his experienceTrinity Solar is proud of
our dedication to customer service and we will work to do everything possible to make a situation rightOur business was founded upon and continues to depend up customer referrals, and to date, we have installed nearly 20,solar electric systems for home and business owners across the northeast, most of whom go on to refer other friends and family because of their excellent experience with Trinity SolarWe will have follwith the sales representatives and managers involved before this point to address these concernsTo alleviate the *** concern regarding our lack of management, we have a robust management team for each division and in each territory in which we work as well as regional and corporate managers, directors, and executive management above that local hierarchy.In the meantime, Eric has offered *** *** another proposal to go solar with Trinity SolarThe *** had been pursuing solar through a competitor, but cancelled when the rates were changed on them*** *** said he would discuss the new offer with his wife and he and Eric will be in touch.We look forward to working with *** *** and we appreciate the opportunity to repair our business relationship with him. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

June 23, 2015 *** *** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the
above-referenced complaint filed by *** ***The customer had pursued solar with Trinity Solar via leasing from a Third Party FinancierAfter signing the initial contract on April 27, and subsequent contract amendment on July 25, agreeing to the $upfront payment, the customer desired to alter the terms of the agreement for $down and a higher monthly paymentTrinity Solar did everything in our power to request to make the change from the Third Party FinancierUnfortunately, a change to the agreement was not possible.In an effort to please the customer and due to our difficulties with getting the Third Party Financier to cooperate, Trinity Solar has arranged a referral agreement with the customerIn return for providing referred business to Trinity, Trinity will close out the amount due to the Third Party Financier on behalf of the customerThis way, the customer is in compliance with their Third Party agreement, and they remain happy to refer business to Trinity SolarWe have spoken to the customer regarding this offer, and they state they are pleased with this outcomeWe regret that the customer experienced frustration during their process to go solar, but Trinity is glad that the customer has an operating system and is willing and able to refer friends and family to look into Solar with Trinity as wellPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
I am rejecting this response because: reimbursement for the first payment has not been madeI have called to times to inquire about the payment and have had no response.
Regards,
*** ***

October 19, 2016*** *** ***Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** ***The Director of Sales for Trinity Solar, Ken E***, has been in touch directly with *** *** to alleviate his
concerns and resolve this issue*** *** is fully set up through the new Power Purchase Agreement (PPA) Provider, ***Ken has arranged a customer service credit for *** *** and Trinity has also promoted him to our highest referral tier due to the frustrations he experienced during the switch from *** *** *** to ***Now that the contract issues have been sorted out, the final interconnection paperwork has been supplied to the customer’s utility company, and we anticipate *** ***’s solar system to be up and running as soon as possible.We apologize for any frustrations or confusing that were caused during this process, but we are glad that *** and Ken were able to connect to work it outWe look forward to continuing to work with *** *** throughout the term of his solar agreement and helping him spread the benefits of solar energy to his friends and family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 8, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear Ms***,Our office is in receipt of the above-referenced rebuttal filed by *** ***First of all, we would like to apologize because after receiving Mr***’s rebuttal, we realized we were calling the wrong number in our stated attempts to reach Mr***We regret that error, and wished we could have avoided that so as to reach a resolution more quickly.Now that we were able to use the correct contact details to actually reach out to Mr***, our Director of Sales and Mr*** have conversed several timesAs per their most recent discussion this afternoon, we feel we have reached a resolution that is satisfactory to all parties involved. Mr*** was presented with a few options for how to move forward, and he has selected to keep the terms of his original agreement rather than sign over to a different PPA providerWe have been able to push him into a different fund so that we can proceed with the project close-out and we have the necessary approvals to proceed towards Permission to Operate from the utility company, which we believe we should be able to obtain in the next several weeksAll of the terms of the agreement are intact, including all promotions offered to Mr*** by the PPA providerAdditionally, Trinity Solar is compensating Mr*** for the savings he was not able to produce due to the long period of time between installation and full operation of his system as well as compensation for the added stress and frustration of this unfortunate situationTrinity will be sending Mr*** a check next week as discussed with him today. Finally, regarding the repair issues Mr*** mentioned in his complaint, we are working with our service teams in house to deploy a technician to evaluate, and we will be in touch with the ***s to coordinate that service call. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

April 15, 2016*** *** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the above-referenced complaint filed by *** *** We have been in communication with this customer since December regarding this complaint
In addition to responding to the customers calls into our company, our sales managers have attempted to reach out and have left messages for the customerBased on our solar production monitoring data, the solar electric system is definitely producing energy as anticipatedFor the five full months for which the system has been up and running, it is producing 4-5% better than originally estimated. That being said, we want to continue to work with this customer to alleviate all concerns he may haveIt seems as though the customer’s usage may have increased, thus causing the increased billsOur customer care representatives have reviewed the electric bills in detail with *** ***We are happy to also send a technician out to the house to investigate further and to try and be a liaison with the utility company, *** *** *** ***, to get a better understanding the usage versus generation on this utility accountUnfortunately, we cannot quite contact *** on the customer’s behalf as they will only provide information to the actual rate payer, but we are happy to conduct a three-way-call or help connect the customer and *** in any way we can*** has full records from Trinity regarding this installation as we got both the requisite pre-installation interconnection application approved, as well as the final interconnection applications approved post-installation*** had issued their notice of Permission to Operate (PTO) in October, which we forwarded to the customer to show that *** recognizes this system and was allowing it to become operationalAccording to bills that we have reviewed, the customer’s meter number is different, which indicates that *** also swapped the meter as a result of the installed solar electric system Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

November 10, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***Dear *** ***
We are in receipt of the above-referenced complaint filed by *** *** *** signed an agreement with *** for an estimated monthly cost of $per month for the first year of
solar energy productionThat $89.00, however, was contingent upon *** *** signing up for *** automated paymentsIf *** *** is receiving a bill for $103.00, we can only assume that *** *** did not take advantage of the discounted rate for using *** and is instead paying by check for the solar energy. *** *** system seems to be producing as expectedSince July, the system has produced 2,kwh’s, which is roughly 42% of the total estimated annual production in just four monthsThis is in line with what we expected. Regarding the bills *** *** is receiving from PSE&G, our corporate office is in receipt of an excerpt of a bill from PSE&G for the Abrams’ September usageThis is a marked reduction in the kilowatt hours being billed for in September as opposed to September 2015, and it does seem as though PSE&G is conducting actual meter readings (which would reflect net usage after solar production) rather than estimates (which might not)Jason Kupperblatt, the Operations Manager for Trinity in this area, has been in touch with *** *** and is working with him to better understand the billsWe are happy to dispatch a service crew if it seems like the system is underproducing and therefore *** *** needs more power from the utility, but as described above, that does not seem to be the caseThere is a chance that usage is increased from when we were looking at *** ***’ usage in 2015.Regarding the overall delays that occurred from installation to getting the system turned on, this was due to difficulties with inspections as a new requirement was being enforcedTrinity had to comply with the new requirements, but that was an unforeseen change that we had to react toThe delays were atypical for us, and since we experienced such difficulties, we are now using a different inspection companyJason K*** had also explained this to *** *** at the time, and Jason felt that while *** *** was frustrated, the customer trusted Jason and the Trinity team to keep moving forward, which we didIn order to help alleviate these frustrations, Trinity is also processing a payment to *** *** in the amount of five hundred dollars ($500.00) to help compensate for the lost solar savings he would have experienced on our timeframes. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

July 15, 2015
[redacted]Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Dear [redacted]Our office is in receipt of the above-referenced complaint filed by [redacted] signed a letter of intent (LOI) with [redacted] on April 17, 2015. It...

is true that Felix has since been terminated, but that does not reduce the level of attention or service paid to any customer that Felix generated. Acting upon the LOI, Trinity had a site survey crew on site on April 25, 2015 to take data from the roof so a custom contract could be created for the [redacted] residence, which Felix presented on May 2, 2015 at which point [redacted] signed the solar agreement. Trinity invested in technology to evaluate the house, which was verified by an on-site technician. Unfortunately, due to human error, the calculations were slight off, and a vent pipe was plotted in the wrong position on the roof. As a result, the design that was agreed upon at contract signing had to be altered. No panels were deducted from the total design, but one module had to be relocated to a different array. Upon the contract signing on May 2, 2015, Trinity Solar filed applications with the state, the utility company, and the local permitting authority outlining our plan for installation based on the contract signed. Due to Trinity’s experience, professionalism, and history of doing business in the state, all necessary applications were approved expeditiously so that we were able to start installation just under six weeks later. Regarding the need for an electrical upgrade, while our sales team members have some rudimentary electrical training to aid in their solar consultation, our experienced electricians who were on site for the installation felt it was in the best interest of the customer to suggest an upgrade to ensure maximum safety and productivity of the solar electric system on her home. This electrical upgrade was done at no cost to the customerWhile the solar installation work was in progress on site, our permitting team was preparing the paperwork to update our approved permit to account for the additional electrical upgrade so as to keep the township informed. Update paperwork was brought in person to the township, and we followed up to ensure it was approved as quickly as possible. As soon as we received word that the update was approved, we contacted the township to schedule final inspections. The inspections were scheduled out for July 22, 2015 in accordance with the inspector’s schedule. Trinity Solar places a strong emphasis on customer service and communication, and we have purposefully increased staff and improved processes as we strive to provide maximum customer service. We regret if [redacted] feels there was a lack of communication on our part, but we do have several calls logged—at least eight of which were logged from the time we commenced installation on June 12, 2105 through to July 8, 2015. Our customer care team is available by phone from 9:00am to 5:00pm, Monday through Friday, with the exception of holidays and the afternoon of our annual company picnic, which took place on June 26, 2015. We had made a call attempt to [redacted] the evening of June 25, 2015, but notes indicate that the voicemail box was full so we were not able to leave a message. Trinity Solar does use an answering service so as to provide some level of live support to our clients outside of standard business hours. We have had a long-standing relationship with the answering service that we use, and have received very few complaints about their level of service or professionalism, so we regret if [redacted] felt under-served by them.Although [redacted] experienced a shorter-than-usual time frame from contract to installation commencement, it is unusual for the post-installation inspection process to take so long. However, we must abide by the regulations set forth by the town and the inspectors, and we felt it was necessary to perform an electrical upgrade for the homeowner which required revised paperwork to be filed. While we wish a few weeks could have been shaven off of this timeframe, we are confident that [redacted] will have the safest and most productive system possible, which will produce clean solar energy for decades to come. To address the desired settlement, we will continue to stay in touch with [redacted] to keep her posted throughout the remainder of the process. Upon passing the township inspections, we need to receive final paperwork from the township which will then be forwarded to the utility company in order to close out our interconnection application. The utility company will review the paperwork and grant permission to operate (PTO) as their approval of the installation.[redacted] should expect no additional costs for the contract she signed. As was agreed at the time of signing, [redacted] has had zero up-front costs, and [redacted] the third party financier that owns the system on [redacted]’s roof, will bill for the power produced by the system at the agreed upon rate. All installation, application paperwork, permitting, inspections, and the electrical upgrade were performed by Trinity Solar at no cost to [redacted]. Trinity has been in business for over twenty years, and has been installing solar system for home and business owners in the Northeast for more than ten years. We have installed over ten thousand solar systems, and we look forward to continuing to serve the Northeast by bringing clean, affordable, renewable solar energy to as many people as possible. We hope to restore [redacted]’s faith in Trinity despite her setbacks during this experience. We pride ourselves on establishing long-term relationships with our customers, and we look forward to repairing our relationship with [redacted]. Please let us know if you require any further information.Thank you,Tom P[redacted], Trinity Solar

August 31, 2017Ms. Stephanie WarrenService RepresentativeRevdex.comRE: Complaint ID #: [redacted]
Dear Ms[redacted]We are in receipt of the above-referenced complaint filed by [redacted]. The installation for this customer commenced on August 3, 2017 after the contract was signed...

on June 26, 2017. Trinity Solar has been delayed in getting back to the site immediately thereafter due to an industry-wide shortage in module supply as a result of a recent petition filed by [redacted] and [redacted] requesting a tariff be instituted on imported modules. Although many of our scheduled module shipments have been delayed as a result of this industry news, as one of the largest solar installers in the nation, Trinity has now been able to secure a panel supply from alternate sources. However, it took some time to coordinate these additional shipments. Trinity Solar was aware of the potential for shipping delays, but we wanted to make sure our customers were still progressing towards their solar installations.  Now that the shipments have been received, we are in the process of reaching out to our customers to schedule for our installation crews to return for installation of the solar panels.This customer has been contacted and scheduled for installation completion tomorrow, September 1, 2017.  The following step will be to coordinate the final township inspections. As soon as we pass the inspections, we will file the final paperwork with the utility company. Once the utility grants permission to operate the system will be turned on.  Despite the longer than average time to complete the installation, we are confident this customer’s solar system will be granted permission to operate in less time than the industry standard when measuring the time between contract and permission to operate. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

Complaint: [redacted]
I am rejecting this response because:I called today and left a message for the number I was left with no response of course because why would Trinity ever follow up with there customers.  Once again the "wonderful customer service" Trinity provides shines through. Which of course is not true st all.  This is not acceptable.
Regards,
[redacted]

November 25, 2015Service RepresentativeRevdex.comRE:Complaint ID #: [redacted]Our office is in receipt of the above-referenced rejection filed by [redacted]  Representatives from our installation and customer services teams have been in touch with [redacted]. We are...

scheduled to complete all necessary repair work as well as take the next steps for wrapping up the solar installation starting first thing on Monday, November 30, 2015 and a follow-up appointment pre-scheduled for Thursday, December 3, 2015. All issues will be addressed at that time. If additional work is still needed, we will work diligently to satisfy all of the customer’s complaints.We pride ourselves on our dedicated customer service, and truly want to establish long-term relationships with our clients as their solar installations will be up and running for the next 25+ years. We regret if any damage has been done to our relationship thus far with [redacted], but we will work tirelessly to repair any broken trust and prove to [redacted] why Trinity Solar is one of the leading installation companies in the nation. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

February 9, 2018Revdex.comRE:  Complaint ID #:  [redacted]To Whom It May Concern,We are in receipt of the above referenced complaint filed by [redacted].  We are pleased to inform you that this issue has been resolved with the customer.  Trinity Solar is scheduled...

to make a site visit to the home to check the status of the system and make any repairs that may be necessary.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

October 19, 2016Service RepresentativeRevdex.comRE:         Complaint ID #: [redacted]We are in receipt of the above-referenced complaint filed by [redacted]. [redacted] assertion that the appropriate options to purchase the system or prepay the agreement were not disclosed is not accurate. The Agreement, which [redacted] signs clearly states in Part II, Section 6 (a) (i) that “You have the option to purchase the System at the following times during the Initial Term: Upon the fifth (5th) anniversary of the In-Service Date…” In the next section, Section 7 (a) that “At any time during the Initial Term, you can prepay this agreement in full.” It is clear that [redacted] can only purchase the system after five years, but he can prepay the rest of his monthly payments in accordance with Section 7 at any time. In addition to this information being available within the body of the agreement, it is called out in Part I where some main points of the agreement are summarized up front and right by the signature block. Part I states that “The only way to end the Agreement early is if you sell your home or if you purchase the System as described in Part II, Section 6 of the Agreement.” In addition to signing this agreement, [redacted] had to complete a verbal validation call with Clean Power Finance (CPF), the System Owner and Agreement provider, where he had to verbally indicate his understanding of the terms of the agreement. Regarding the issue of snow removal, Trinity Solar has no obligation to provide maintenance on the system after installation. The Solar Provider has an obligation listed in Part II, Section 3 (b) to “maintain the System in good operation condition at our cost and expense,” but Trinity is the installer, not the Solar Provider. Finally, regarding the fact that [redacted] has stopped making his monthly solar payment as per his Solar Power Agreement and would like to have a late fee waived is not a matter for Trinity Solar to address. As per Part II, Section 4. (b) (ii) of the Solar Power Agreement, “if you fail to make any payment when due, we will impose a late fee of $25 (or such lower amount as required by law) on any payment we do not receive in full within five (5) days after the due date;” That is a part of the agreement between [redacted] and Clean Power Finance through Kilowatt Systems, LLC and does not pertain to Trinity Solar. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

February 3, 2016Revdex.com RE: Complaint ID #: [redacted]Our office is in receipt of the above-referenced rejection of our response to a complaint filed by [redacted]We apologize for the inordinate delay and human error that affected [redacted] receipt of the referral...

payments. The checks were mailed on January 22, 2016. We show that both checks have been cashed. Trinity Solar has always generated the majority of our business based on cus[redacted]er referrals, and the success of our company depends on providing excellent service and keeping our word. We are proud of the growth we have experienced in recent years, and we strive to keep our processes as short and efficient as possible even with the added volume. Admittedly, we still have improvements that need to be made. We hope that we can repair any damage that may have been done to our relationship with the [redacted] and that they feel comfortable continuing to refer their network so all of their friends and family can experience the benefits of solar energy. The [redacted] will be duly rewarded for any and all referrals they can provide, and we will work to quicken our processing times to alleviate the frustration that generated this complaint. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:A correction: the complaint was about multiple visits to my home appx 7 in total and not just the one time visit.  The company never called before any of those visits, I want to be sure 100% that this never happens again.  The business has been in recent contact and I am satisfied with their response so far.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

June 9, 2017Service RepresentativeRevdex.comRE: Complaint ID #: [redacted]To Whom It May Concern:We are in receipt of the above-referenced complaint filed by [redacted] This issue has been escalated to our legal department, which has been well aware of this situation and has...

been seeking resolution through the consumer’s attorney. We intend on contacting the attorney in the next few days to discuss a solution. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

November 23, 2015Service RepresentativeRevdex.comRE:Complaint ID #: [redacted]Our office is in receipt of the above-referenced rejection filed by [redacted]   In reviewing the rejection, we want to make sure [redacted] is satisfied with Trinity’s service. We regret that [redacted] feels that the front-end of the process may have been a bit rocky and that after it took a little longer than usual to receive permission to operation from the utility that the system was not immediately operational. However, we are glad that he has an excellent relationship with his salesperson, Chris P[redacted], who was able to help resolve any service issues that may have existed. We count on our sales team to maintain ongoing relationships with our customers as a solar system comes with modules that have a 25-year warranty, and we expect to be there for the customer for the warranty duration and beyond.  The sales manager had reached out to the customer, and they did not connect. [redacted] placed returned calls, and the two were not able to connect. The regional manager reached out again last Friday, and will be calling again today. We absolutely want to make sure all of Mr. [redacted] concerns are addressed.Since October 23, 2015 the system has been up and running and generating savings for the customer. In speaking with Chris P[redacted], we learned that [redacted] even posted a positive review on [redacted] and was thrilled to share his low electric bill. We always love to see that from our customers!Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.