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Sacramento Bee Reviews (482)

Review: The Sacramento Bee keeps calling for service (last 2 months) even after we have declined. They have used different numbers including the spam caller id [redacted]Desired Settlement: To be taken off all their Bee list.

Business

Response:

The phone number [redacted] has been added to our do not call list. This information has also been given to the Sales Manager to stop all sales calling to this number.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer

Response:

I am rejecting this response because: The number is wrong. [redacted]s the correct number. Please address this number on the do not call list.Thank you,[redacted]

Business

Response:

As of today, this number provided [redacted] has now been added to the do not call list and sent the Sales Manager. The previous number was added according to the phone number provided in the Revdex.com complaint. The address in our system has a different first name, a different phone number and a different email address. Unfortunately, we cannot assume the information in our system and the information in this complaint are the same. Now that we have confirmation of this phone number, it will be removed from all Sales calling.Please feel free to contact us at [redacted] if you have any further questions or concerns. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

But they called [redacted] again tonight at 8:19PM, [redacted]

Review: I have called this newspaper for two weeks,five times, including a supervisor, Kevin. I wanted to cancel our daily paper to Sundays ONLY!After five calls & a confirmation to stop daily papers to ONLY Sundays, they have continued to send daily papers. I don't understand how difficult this is to do.I refuse to pay for the papers I continue to receive daily. I ONLY want the SUNDAY paper & they cannot comprehend that, so after 6 calls, I thought I was time to turn to a third party to resolve this issue.Desired Settlement: ITs very simple, I don't want Mon-Saturday paper no longer. I only want Sundays paper ( said for the 7th time!

Business

Response:

The account for the [redacted] residence is on a Sunday only subscription. The change was made on 7/8/15. The rate on the account is for Sunday only. We do apologize for the inconvenience of the daily papers. As of 7/13/15, this delivery area was taken over by a new distribution company. This complaint has been registered with the new company and given to the Regional Manager. There are several message reminders on the account to deliver on Sunday only. The manager will follow up on this immediately for resolution. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However if I continue to receive daily papers, I will reopen another complaint.

Review: Received newspapers I never asked for. When I called them to cancel, they told me I owe them $10 for the newspapers I never ordered. In other words, the Sacramento Bee is running a scam where they sent me newspapers without my request or my permission, and now they are trying to charge me for it.This fraudulent case created by the Sacramento Bee has now escalated to collections.Desired Settlement: The fraudulent balance must be cleared along with any information that may have been added to my credit report regarding these fraudulent charges.

Business

Response:

Customer started the account 12/15/13. The account was prepaid for 25 weeks on Sunday only delivery. The subscription was paid until 7/20/14. However, along with the Sunday delivery, there are 9 holiday papers delivered throughout the year. Each holiday paper has a $1.00 holiday premium charge. With the holiday papers, the expiration date was shortened to 6/1/14. As standard process, The Bee sends out a renewal notice 4-5 weeks before the expiration date. In this case, the renewal notice was sent on 5/12/14. On all renewal notices, email notifications and promotional material, The Bee states the paper will continue unless The Bee is notified otherwise. These notifications also include the information on the 9 holiday papers. For this account, we have gone ahead and waived the $10.20 balance. There is no further action needed from the customer. The account is at a zero balance.Please feel free to contac us at ###-###-#### if you have any further questions or concerns. Thank you

Review: I ordered a trial subscription through [redacted] for 12 weeks of the Fri-Sat-Sunday paper. I did not like the product received and I did not renew my subscription. However, the SacBee continued to deliver the unwanted paper and has charged me an additional $53. Turns out as it was explained to me, buried in the fine print on the bottom of the terms and conditions they will auto-renew my subscription after the original contract term. Now they are extorting money via a collections agency after the fact. I got a trial offer, it shouldn't take a lawyer to determine the "appropriate steps" for an inferior product. This is deceptive business practicesDesired Settlement: Remove my name and account from collections and leave me alone. I don't like the paper, I don't want the paper and I am not paying for the product after my original trial subscription ended. This is deceptive business practices.

Business

Response:

Mr. [redacted] signed up for a [redacted] offer on 6/24/12. It was for weekend service and it ws prepaid for 52 weeks. The account expired on 6/23/13. As normal, The Bee send out 3 renewal notices. One is prior to the expiration date and then two others after the expiration date. In this case, the first renewal was sent out 5/20/13. The second renewal was sent on 7/4/13. The Bee received a payment of $52.00 to renew the account for another year (this is not on the [redacted] account). This paid the account for another 52 weeks. The expiration date was 6/22/14. As standard procedure, we sent out a first renewal notice on 6/2/14. Then, a second on on 7/21/14 and a thrid one on 8/25/14 before the account was stopped for non-payment on 9/20/14. All renewal notices, letters, online notifications and promotional pieces state, "The delivery will continue unless The Bee is notified otherwise." We did not receive notification that Mr. [redacted] wanted to stop the paper on the expiration date. This resulted in the paper continuing on a 90-day grace period.

As of today, the account has been stopped and cleared of any balance. Mr. [redacted] has been placed on the do not call list under the phone number [redacted]. And, all collection efforts have been stopped.

Please feel free to contact us at [redacted] if you have any further questions or concerns.

Thank you

Review: No newspaper deliveries for 10 months at the [redacted] Ct [redacted] XXXXX address. I cancelled the deliveries as we moved.

I paid the invoice by credit card and left a credit balance when we moved. No papers were delivered after February 2013. The house in Elk Grove was under remodeling. Our neighbors, contractors and family can verify.Desired Settlement: I refuse to pay for something I did not receive.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@sacbee.com

In reviewing Mr. [redacted]'s account, his account was temporarily stopped on July 16, 2013 and then permanently stopped on October 10, 2013 with a current amount owing balance of $83.20 for 7-day delivery service. His last subscription payment was $21.25 on May 13, 2013. I note two delivery complaints on his account for no deliveries on January 6 and February 10 but no notes or complaints after that date. It's possible that The Bee made an error in stopping his subscription but our records don't show any specific information indicating a stop request. We are processing an adjustment on Mr. [redacted]'s account of $83.20 to zero his account balance. I hope this resolves this matter for Mr. [redacted] but please contact me if further discussion or follow-up is needed.

Review: I have sent proof of payment by fax several times, called and also sent proof to the lawyers firm where account was sent for collections.

I signed up for sacbee subscription for a year & paid in advance. It had expired & my daughter bought me a living social deal for another year. We went to the website & filled out subscription info & paper came. I assumed paper was still coming because I had resigned up for it. Months later (3-4), I received a bill stating I was past due & paper stopped coming. I phoned them to fix the error. The woman said ok no problem please fax me your voucher again & I will take care of it. I did that day. From then on approx 5-6 months now I receive 2-4 phone calls a day from them at all hours, which I feel is completely excessive and ridiculous. I gave up answering because at first I answered them all to try to explain & they say sorry we wont call back & a new number starts calling. I received a bill from a lawyers office approx in Feb 2013 to which I responded with a letter & all the proof I had that I paid & did not get a response from them at all. Every time I call I get an apology & they tell me they have noted on my account its paid for. Yet the phone calls persist. And nothing has been noted. At this point I am so angry & bitter I ever signed up with them. It has been disruptive and time consuming and I am getting nowhere. The amount of calls verge on harassment. Its disruptive at work and uncalled for.Desired Settlement: I am seeking a bill said paid in full and for phone calls to completely stop.

Business

Response:

Business' Initial Response

The address on this account does not match a delivery address under [redacted]. I have sent an email to Ms. [redacted] inquiring on the delivery address in question. I would be more than happy to help get this resolved once we get this information. There was no phone number on this case to contact Ms. [redacted], but our hope is the email address will be a sufficient way to contact her.

Please let us know if you have any questions or concerns.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The only reason I am checking no at this time is that to my knowledge I did not respond to the Bee in email. I have never received an email from them yet...ever. And as of yesterday are still receiving the bill collecting phone calls. So although I am happy to see in writing the 0 balance on the Revdex.com website. I would like to see it in a hard copy sent to my home ( [redacted] Ave [redacted] Sacramento, CA XXXXX) And I would like my number taken off their call list and any call list that they farm it out to for collection and subscriptions.

Business' Final Response

Ms. [redacted]'s account is at a zero balance. Ms. [redacted] was emailed a few weeks back regarding this case. She responded directly to The Bee. Unfortunately, the account was not resolved during my absence. As of today 6/12/13, the account has been updated to a zero balance and an email is being sent to Ms. [redacted] as verification.

Please feel free to contact our VIP team at XXX-XXX-XXXX if you have any further questions or concerns.

Review: I pay for the newspaper to be delivered on my porch by 5:30am weekdays and 6:30am weekends. Its usually late and not on my porch, sometimes I don't get one at all. Each time that I call or e-mail them, I'm assured that the problem will be fixed right away, but doesn't get corrected. I often end up buying a paper at the store. It's the only paper in town and I don't want to end the service.Desired Settlement: I just want to get a newspaper delivered each day on time and on my porch, as they have stated is their policy and repeatedly assure me would happen.

Business

Response:

In looking at Mr. & Mrs. [redacted]'s account, there have been several calls regarding no papers, wet papers and late papers. This complaint has been forwarded to the distributor and the [redacted]. This is taken very seriously and the delivery will improve. Over the next 2 weeks, we are contracting with a new distributor in this area. The [redacted] will have this address on his list to monitor the service over the next few weeks and into the new distribution company. The Bee has honored credits for the papers that were wet or missing, when requested. Our hope is that Mr. & Mrs. [redacted] will see the improvement over the next few weeks. The Bee appreciates their loyalty and readership. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer

Response:

I am rejecting this response because: After many promises to correct the problem without improvement, they'll have to prove it by their actions, by delivering a paper daily on my porch on-time. I don't agree that I was compensated for my missed deliveries. I had all of my records, but they weren't able to provide me with any data that I received credit.

Business

Response:

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however in looking into your account we do have record of the days you mention in your response and credit has been applied to your account. As for your delivery we communicate your concerns to the distribution manager and our [redacted] manager as well to assist with your delivery issues you have been experiencing. If you have any further issues or concerns please feel free to contact us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I had won Elton John tickets at the Sleep Train arena on 9/29/14. I was not notified I won the tickets which were $159.00 ea in value. I used 2,005,000 of my earned bee buzz points reward to enter contest. I sent email online to contact the rewards office and called no one return any of my requests.Desired Settlement: Replacement of other concert event

Business

Response:

This complaint was handled by our Loyalty Manager who oversees BeeBuzzPoints. This is the resolution for this customer.

Customer's account was double checked with Triton (the vendor). They had a time stamped copy of the email that was sent on Sept 29 to the customer. Customer was called to confirm that it was the correct email address (it was), She was sent a copy of the notification and offered to refund her 2,005,000 points, which she accepted. Customer will also get a follow up email once her points are returned to the system.

Thanks

Vicky

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I did speak with the Sacramento Bee rewards office yesterday although I never received the email which I check daily several times a day. The communication was adequate in resolving this issue. Thank You so much to the Revdex.com for your fast service and professionalism.

Review: We purchased a delivery subscription on October 25, 2015. When purchased we were notified that the paper deliveries would start within 5-7 business days. This subscription was for weekend newspaper delivery. We received a paper delivered on Sunday November 14, 2015. We have since not received a paper. After several attempts to resolve this issue with the customer service department we have not had any resolution.Desired Settlement: I want a documented explanation to why this problem has not been address by the customer service center. I also expect continued delivery for the term requested. If any further issues occur I want documentation noted in the account that a full cash refund for the original purchase price will be given within 30 days and any further service will be canceled immediately.

Business

Response:

This subscription was started on 11/13/15 fro Friday-Sunday delivery. This was a [redacted] offer. Our records indicate several complaints and messages on the account (11/15, 11/18, 11/22, 11/23). Then, the account was stopped for poor service as of 11/27/15. We do apologize for the delivery problems. This information has been given to the distributor and the regional manager regarding the poor delivery. Since this payment was not paid directly to The Bee, it does take a little longer to get a refund generated. The initial payment was made to [redacted]. The refund should be sent out this coming Friday 12/11/15. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Review: I signed up for a one year subscription for home delivery of the Bee newspaper. Just before the subscription expired, I received a bill from the Bee for renewal of my subscription. I chose not to renew -- so I did send the Bee any money. The Bee continued to deliver their newspaper to me after the termination date. We called customer service and requested that the service be stopped. The paper continued coming. We again called the Bee and asked the delivery to be stopped. Finally, the delivery was stopped around October 25, 2015. Since then I have received numerous Bee phone calls from different cities asking me to renew the delivery. I have told all of them we did not want renewal. When the fourth call from Fair Oaks came today, I emphasized that I did not want the renewal, and did not want any more phone calls. The caller said I would have to pay the Bee about $41 for unpaid paper delivery to stop collection calls. I told the caller I was disputing the charges -- requiring cessation of collection attempts pursuant to the California and Federal Fair Collection Practices statutes. California and Federal statutes are clear that delivery of unsolicited merchandise need not be paid for. Since the Bee operates under a prepaid system, my option to not pay for renewal of the newspaper made newspapers delivered after the subscription termination date unsolicited merchandise The Bee will contend, I am sure, that once a customer signs up for delivery service, the service can continue forever -- requiring payment for all delivered newspapers. This is their stated policy. This is mere wishful thinking. If the Bee contract specifies a subscription termination date -- as it does, no affirmative act is required by the subscriber to cancel the paper after a non-renewed termination date. A class-action lawsuit needs to filed against the Bee to stop this abuse.Desired Settlement: 1. Cancellation of any charges the Bee thinks I owe them. 2. Cessation of all calls regarding Bee renewal or collection of any money.3. Absolutely no reporting to anyone that I did not pay a bill.

Business

Response:

Mr. [redacted]'s account has been cleared as of 11/5/15. There is a note on the account that Mr. [redacted] contacted our Customer Service Department by email on 11//9/15 to follow up on the status. A note was placed on the account stating, 'informed customer that the account shows a zero balance and will not reflect on his credit rating.'

Please feel free to contact us at[redacted] if you have any further questions or concerns.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I would add, however, that I have been harassed by at least four different sales companies asking me to continue subscribing to the Bee and if not, asking me to pay the $41 they incorrectly thought I owed. I received at least 30 calls from these people and only got the calls stopped by blocking their numbers. If, prior to this harassment, I harbored some interest in re-subscribing to the Bee, that interest has been forever destroyed. Bee -- never again.

Review: Since May I was having problems with the Sacramento Bee and my billing. Three I gave them credit card information to pay my bill and for what ever reason, they couldn't get the payment right. Three times, I received a bill. Three times I updated my credit card on their website and three times they failed to process the order. I emailed them on July 31, 2014 and cancelled my subscription. I checked my account online for an updated balance due which was $39.01. That would pay my account in full from the end of May to July 31st. I mailed in a check right away. On the morning of August 1st, I received a call from the Bee. I explained the problem---again--and told them that I had cancelled my subscription online and I didn't want any more phone calls from them.An hour later, they called again. This time, I wasn't as nice with them. I told him my subscription was canceled because of their continuing problems with my account. I told them to stop the paper immediately and to stop calling me. That was August 1st. For the past five days they have continued to deliver a paper to me. Each day for the past 5 days, I have emailed them to stop. They are ignoring my request. I refuse to pay for these papers. I cancelled my subscription on July 31st, 2014 and I'm paid in full to that date.Desired Settlement: I want them to stop delivering newspapers to my door and I want them not to call my home. Email only so I can make copies of all correspondence in order to protect myself from future billing.

Business

Response:

Mr. [redacted] has been a customer for several years. We are very sorry for the frustration and inconvenience on his account. As Mr. [redacted] stated, he mailed in a payment of $39.01 on 7/31/14. As of today, 8/6/14, the payment has not posted on the account. Our Finance Department is closed on the weekends and all of our customer payments get processed in the Fresno office. It could take 3-5 business days to post the payment. Mr. [redacted] also mentioned that the papers have not stopped as requested. As of today, 8/6/14, the account has been stopped and a message has been sent to the appropriate distributor to have the deliveries stopped. Unfortunately, the account was not stopped as requested to the vendor who contacted Mr. [redacted]. This is unacceptable and this information has been given to the proper manager here at The Bee. We always want to the honor a customer's request. Finally, the phone number on Mr. [redacted]'s account has been added to the do not call ist. Mr. [redacted] will not be receiving any solicitation calls to restart the service or pay any remaining balance.

Review: No paper delivered, promise for next day delivery not fulfilled

A paper was not delivered on Tuesday, 5/21. When I called, I was told it was too late for same-day makeup delivery and did I want a Tues paper delivered with my Wed paper. I said yes. Wed I got a paper, but not the promised Tues edition (it had a particular story I wanted to follow). Called again, was told I would get a Tues paper with my regular Thurs delivery. Didn't happen. Called Thurs, the same promise of Tues and Wed was repeated. No explanation of why it is so difficult to get a paper I paid for.Desired Settlement: Delivery of a Tuesday paper and actions taken to prevent recurrance. Poor delivery has been a problem before on this route.

Business

Response:

Business' Initial Response

Customer was contacted. An email was sent to follow up on the article and/or getting the back issue delivered. Mr. [redacted] responded that this was resolved and he appreciated the follow up. This ongoing delivery issue has been reported the Regional Manager and the distributor. Mr. [redacted] has also been provided with our VIP team information if a problem arises in the future.

Please let me know if you have any further questions or concerns.

Consumer's Final Response

The Sacramento Bee has contacted me, and this complaint has been resolved to my satisfaction.

Thank you for your assistance.

Regards,

Review: I started a weekend newspaper subscription in August 2014. While attending an airshow at Mather Field, Rancho Cordova, CA, a Sacramento bee representative told me that I could get a daily subscription of the newspaper for $14.90 for 5 weeks. The representative also told me that my original subscription would be canceled without charges. I now found out that I was totally lied to and misled by the Sacramento Bee representative. My original subscription is still open. I now passed the 5 weeks subscription and being charged additional fees. I have contacted the Sacramento Bee by telephone a least 20 times in the last three months with no solution. No one will speak to me to resolve this matter. I have left voice messages with subscription department as well as messages with [redacted] the vice president, no one will return my calls. I need to resolve this matter once and for all.Desired Settlement: I desired to pay only $14.90 for the entire account and without additional charges to date.

Business

Response:

This account was started 5/31/14 on a weekend (Friday-Sunday) only delivery. On 9/12/14, customer signed up for a daily subscription at a Bee event. The subscription that was sold was for a promotional rate, which included the customer signing up for our EasyPay automatic payment option (a voided check was included with the order). The first day of the daily paper was delivered on 9/15/14. The first payment that was deducted from the checking account was $10.97 for 5 weeks. As standard procedure, the paper continued after the expiration date. Mr. [redacted] did call and requested to have the bank information removed from the account. This was removed on 9/17/14. Once the bank information was removed, The Bee started to mail out renewal notices. On 12/3/14, a payment was posted of $14.90 for the timeframe of 10/12/14-11/16/14. As of 12/9/14, the account has been stopped and clear of any balance. We do apologize for the problems Mr. [redacted] has experienced. This problem has been reported to the Sales Manager for follow up with the salesperson from the event. Our hope is Mr. [redacted] will restart his original weekend only subscription. Please feel free to contact us at ###-###-#### or ###-###-#### if you have any further questions or concerns.Thank you

Review: After recent cancellation of Sacramento Bee newspaper delivery, I have been getting frequent cold calls soliciting various deals for Sacramento Bee subscription offers. I have made three requests now to have my name and number removed from their solicitation list. My phone number is also in the National Do Not Call registry.Desired Settlement: I would like to stop receiving Sacramento Bee solicitation calls immediately.

Business

Response:

Mr. [redacted]'s account was stopped on 9/5/14. As a regular business practice, our Sales Manager has her team call, mail or email our former subscribers to try to win them back as customers. In this case, I understand Mr. [redacted] is requesting to have all sales efforts stopped. As of today, The Bee has added Mr. [redacted]'s phone number to the do not call list, which is separate from the National do not call list. This has also been sent to the Sales Manager to remove from all exisiting calling files. It may take a day to notify all calling vendors. Please allow this time to request the notification and confirmation from the sales vendors.

Please feel free to contact us at 1-800-284-3233 if you hav any further questions or concerns.

Thank you

Review: I have been a customer with Sac Bee for almost 4 years now. Every year I get my renewal, this year I wasn't going to stay with them because the price for a year subscription doubled. I called to let them know to cancel when my account reached zero. The rep then stated that she could give me the 79.96 price for 4 papers a week for a year, so I paid the 79.96 and thought it was done. That was April 18th 2014. I checked my account on April 19th and saw that they only applied it for 6 months not the year. I then called customer service and stated what happened. The rep said that they would escalate this and get it taken care of and my account would be adjusted in 24 to 48 hours. It never was, I have called in on Aprl 19th, April 28th, May 6th spoke with ella, May 19th at 12:09, June 30th, July 23rd at 11:10am, August 5th 3:06 pm and today August 18th at 12:33pm spoke to either bill or phil very hard to understand some of these reps. I have asked to speak to a supervisor multiple times and they have stated why I tell them what is going on they then state we will get this over to the department and your account will be adjusted in 24 to 48 hours. This time I also spoke to "supervisor" Rebecca who stated she will contact the department and find out what is going on and call me back within 24 to 48hours. I feel like I am getting the run around and this is horrible customer service, you are there to do a job they should do their job. I want my account credited until April 18th 2015 like it should be and I don't believe they should be able to take a $1 per paper every holiday weekend to shorten my paper as well which would mean they would need to apply $1 dollar per paper per week there is a holiday which I believe there is 5 holidays until my april 18th date because if they shorten if my subscription would be up in feb not spril. I am so sick of calling a company that doesn't take care of their customers.Desired Settlement: I want my account to be paid up until April 18th 2015 and then apply the $1 per paper per week there is a holiday which I believe is 5 until April 18th because my subscription would actually be up in about Feb not April. I get 4 papers per week which would be 4 dollars per week which would about twenty additonal dollars. If they will not do the holiday pay I at least want my account to be credited until April 18th 2015 like I paid for.

Business

Response:

Ms. [redacted]'s account is set to expire on 4/19/15. The account is set to receive 4 Sunday papers each week. It appears the payment that posted on 4/18/14 was posted incorrectly im our system. This has been updated and the account has been corrected as of 8/17/14. We do apologize for the error and the inconvenience.

Review: The Sacramento Bee employs deceptive practices by selling "52 week" subscriptions that last less than 52 weeks.

I have been a long-time customer of the Sacramento Bee home delivery. Every year, I sign up for the "52 week" plan. I now know that the plain English of "52 weeks" doesn't mean 52 weeks to them. They feel that they should get paid a little extra for holiday delivery so they reduce the subscription period to help themselves out.

Every November, I send them a check for a 52 week subscription. I've been doing it so long that their duration-skimming apparently exceeded some grace-period that I knew nothing about, so the paper stopped.

Since it is their policy to send people things they didn't order in hopes of extorting payment later, they now claim that I owe them $66 for the papers that I already paid for.

Oddly, when I called them about my missing papers, they didn't mention anything about any of this and just sold me a new subscription for $52 for 52 weeks. They still didn't mention that only to math-challenged journalists does 52 not equal 52.

Fat chance I am going to be extorted by these slippery rascals.Desired Settlement: I want the Bee to drop the request it has made of me to pay them for papers that should have been part of my 52 week subscription, to stop their deceptive practice of publishing a 52 week rate when they fully intend to deliver for fewer than 52 weeks for the agreed upon price and further I want the Bee to cease delivery of papers to customers who have not agreed to pay for them in advance.

Business

Response:

Initial Business Response

Customer has had a subscription for several years. The Bee's policy has not changed in the fact that we do not stop accounts automatically on the expiration date. About 4-5 weeks prior to the expiration date, The Bee mails out a first renewal notice with the statement, "your newspaper delivery will continue until The Bee is notified otherwise." We also send out a 2nd and a 3rd renewal before the paper is stopped after the 90 day grace period. The same language is on the 2nd and 3rd renewal notices.

In this case, the subscription has been ongoing for more than 7 years. Each renewal payment from 2009 has come after the 3rd renewal notice. Since we have the grace period, the paper continued each time for the [redacted] residence without an interruption in service.

We do apologize for any inconvenience. Currently, the account has been restarted on 12/4/13 for a promotional rate of $1.00/week for 52 weeks. It is not standard practice to offer this type of promotion. However, at this time, we are honoring this rate for [redacted].

Please feel free to contact our VIP team at XXX-XXX-XXXX if you have any further questions or concerns.

Review: After several weeks of complaining that my paper was not being delivered to no avail. Since my subscription was also up for renewal during this time in August, I elected (understandably) not to renew. In December, I received a collections notice from ARM Solutions for the amount of a past due subscription? After receiving no notice, or newspapers to indicate the subscription had continued, this is extremely concerning. After researching the issue, it sounds like my issue is not unique. Very disappointed and frustrated!Desired Settlement: I would like the collection to be cancelled immediately and any notice removed from my credit report ASAP.

Consumer

Response:

Hello, THANK YOU for contacting Sac Bee, they have corrected the error and now show a $0 balance and have cancelled the credit collection.

Review: A Bee salesperson has just informed me I owe them for back issues my paper deliveries that I never subscribed to. This is the second time this has happened in the past year and the worst part is I never subscribed to this service in the first place. A recieved a gift subscription to the paper from my sister. My sister subscribed to the paper through a high school charity fund raiser. She paid for the service full when she subscribed. Shortly after the Bee began arriving at my home, I started receiving bills and phone calls telling me I owed the Bee money for this subscription. I informed the callers I had not subscribed and services had already been paid in full by the subscriber and to stop sending me papers. The Bee ultimately sent the bill to a collection agency. My sister who did not want to cause me further distress paid the bill in full, asked the Bee to cancel the subscription and filed a complaint with the Revdex.com. Again the Bee began delivery the paper to me. When they sent renewal notices to my address with my sister's last name, I wrote cancel subscription on the notices and returned the notices by mail. Tonight I got another call from a sales person telling me she can't cancel my subscription only tell me that I owe money and accept my money. I find the Sacramento Bee business practices unethical, abusive, predatory and annoying. I have already had multiple conversation with multiple sales people at the Bee. I want the Bee to stop harassing me and stop leaving their cat litter box linings in my drive way.Desired Settlement: I would like my sister to be refunded in full for the "gift" subscription she gave me. I would like a formal apology from the Bee customer service department and the Bee billing department to be sent to both my sister and I for all the time and grief their subscription service has cost us. I would like the Bee to stop littering my driveway with their cat litter box lining. I would like the Bee to stop mailing any additional correspondences after they issue their formal apologies to me.

Business

Response:

This account was changed from Sunday only to weekend delivery on 7/20/13. The payment of $22.00 was posted on 7/30/13 and the account expired on 10/13/13. Prior to the expiration date, The Bee sent out a renewal notice on 9/9/13. On the renewal notices, The Bee states the paper will continue unless The Bee is notified otherwise. After the first renewal, The Bee sends out 2 additional notices. In this case, the notices were sent on 10/24/13 and 12/2/13. The account was stopped on 1/11/14. The amount owing at this time was $40.81. The account was cleared of the balance on 3/26/14. However, a payment of $40.81 was also sent in and posted on 3/27/14. This restarted the account and paid the account ahead until 6/21/14. Since the account was already at a zero balance at the time the payment posted, Ms. Strand's account was started to allow the papers to be delivered with the $40.81 credit. After this timeframe, the account was stopped on 8/15/14 per the customer's request. As of 8/14/14, this account is at a zero balance.

Review: I have been signed up for the Y[redacted] through the Sacramento Bee for years. Approx. 6 months ago delivery stopped again for no reason. I have contacted the customer service dept on numerous occasions being told that they would escalate the issue to the distribution unit and that I should start getting my delivery in 2 to 3 weeks. Again nothing has happened and six months is a very long time. I dont know what else to do or who to contact to get my delivery as I used to.Desired Settlement: All I would like is to have the [redacted] delivered as it should be.

Business

Response:

We have sent the information to our delivery partners to confirm the [redacted] and it was confirmed to that she did received the delivery to her driveway. If you have any further questions please contact us [redacted]

Consumer

Response:

I am rejecting this response because: One delivery is not going to help this on going issue. This is what happened last time. I got one delivery and then again it stopped. I would like to know how they are going to guarantee that it will be delivered each week like it is supposed to be.

Consumer

Response:

I am rejecting this response because:

Extremely disappointed that I was sent to collections after I kindly paid for a 6 week subscription of Sunday Monday service from a child at my door. I work around the clock and do not have time for a newspaper in my life, but the kid was nice, and said maybe I would use the coupons. I handed him a check, he spelled my name wrong on his paper, gave me nothing in return, and I received the newspaper which was opened maybe twice.

I was sent bills, and like magazine bills ahead of your subscription running out, I did not pay, I did not wish to renew. I am now sent to collections. I will pay this collection bill of $12.53. I have perfect credit and obviously not allowing this to taint it. But I will never again sign up or purchase any type of school related door knocker or other.... I can only imagine if SEES candy began to practice their business model in the way they do.

I see the complaints on this website so I don't foresee any type of resolve from them as a company. But I emailed my complaint to the Sac Bee as to not take away the opportunity for them to rectify should they wish to do so.

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Description: Newspapers

Address: 2100 Q St, Sacramento, California, United States, 95816-6816

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