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Sacramento Bee Reviews (482)

Review: I cancelled my subscription but they say they do not have a record of that. I have described in detailed emails to them the difficulty I have had in attempting to communicate this to them. This includes my one voided check from my new checks I gave them causing my checking account to be compromised. I now have a new account. There is no way to cancel a subscription without waiting on hold and finally speaking to what sounded like another country. At that time, I specifically requested a confirmation of cancellation and was told there as none and my subscription was cancelled. This was a weekend only subscription and I only agreed to it as it was a charity for youth that came to my door to sell it. I am new to Sacramento and this has been very unwelcome to have such difficulty with the newspaper. I am concerned about security issues when papers are left outside as I often travel for work. I have expressed through emails these issues and the only reply still demands $28.82 by 7/30/14. I have saved my previous emails attempting to explain why I believe this bill is inappropriate and requesting the issue be forwarded to management, to no use. This is the first time I have ever had to seek help from the Revdex.com. I appreciate this opportunity and hope to hear a possitive reply.Desired Settlement: That the Sacramento Bee provide me with a 0 balance invoice. I can not invest more time or money.

Business

Response:

This account was started by an independent contractor on weekend service 2/23/14. The order placed was for a subscription every 5 weeks automatically signed up on bank draft. This is why the paper continued. On the receipt from the salesperson, the information box marked would show the offer was for an automatic billing cycle. We do apologize if the information was not explained clearly by the salesperson. This will be forwarded to the appropriate sales manager. As for Ms. [redacted]'s account, it has been cleared of any balance due. As of 7/30/14, the account is at a zero balance. We understand Ms. [redacted] tried to communicate with The Bee to have the subscription cancelled. We do hope Ms. [redacted] will consider a subscription in the future. She can log on to www.sacbee.com/plus or call [redacted]. We do apologize for the inconvenience.

Review: I cancelled my longtime 7 days a week subscription after more than 10 years. I always loved the section with lots of local news, the word search puzzles. So much is nonexistent now. I don't know why all the changes are being made but getting it 7 days a week is a real waste of money these days. The Monday paper looks about 10 pages long! Not worth the money anymoreDesired Settlement: Bring back the old style newspaper we had

Business

Response:

We are sorry to hear [redacted] is cancelling her subscription. The Bee has redesigned the paper as of May 2015. With the redesign, we have been collecting customer feedback and we have made a few changes along the way. [redacted]'s feedback will be documented and given to upper management along with customer feedback we receive daily. The recent change with the puzzles has allowed The Bee to add a few new puzzles and offer our 24 page Fun & Games book to our readers. At this time, we are offering the Fun & Games book for 8 weeks at no cost. At the end of the 8 weeks, if [redacted] wants to keep the book, it will be $0.50/week. We hope [redacted] reconsiders her subscription. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased a 10-week subscription from a high school student going door-to-door. At the end of my prepaid subscription I received a renewal notice, which I declined. I remember speaking to a representative at Sacramento Bee and stated that I will not be renewing at this time. I was no longer receiving a newspaper at my home so I thought this was resolved.

Later, I receive a letter from [redacted] (a collections agency) stating that I owe money to Sacramento Bee! I refuse to pay for something I 1) did not want 2) did not receive. For now, it was not wise for me to have a newspaper subscription until I could afford to keep it. After this event I will never consider the Sacramento Bee again for my news.Desired Settlement: I do not want this event reflected on my credit report in any way. I also want Sacramento Bee to clear my account of any charges because I have already made it clear that I do not their product.

Business

Response:

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balance. Please note that [redacted] is not a credit reporting agency so there will be no impact on your credit report. If you have any further questions please contact us at [redacted].

Review: We have been long time subscribers to the Sac Bee, but at the end of October, 2015, when our subscription became due, I allowed the subscription to expire. The Sac Bee continued to deliver the paper another 90 days. Then, the phone calls for collection of that 90 days worth of delivery started, sometimes as often as 2 or 3 per day. When the Sac Bee finally sent a paper bill, we had requested with each call, I called on 3/1/16 and talked to employee #[redacted]. To end the phone call and threats of sending the bill to collection, I agreed to pay $55.63 to get the account paid in full.

On further reflection, I should not have paid that bill, however I felt I needed to to end the calls, etc.

The employee said "We continued to send the paper as a customer courtesy for 90 days". If this is the business practice of the Sac Bee, they are doing it as a courtesy with no expectation of payment. I feel I should not have paid the $55.63. The subscription had expired and should have ended.

I am very disappointed with what I see as pretty questionable business practices.Desired Settlement: I would like a refund of the $55.63, with no effect on any credit report, and no further collection contact

Business

Response:

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however the account #[redacted] has a zero balance and we will remove you from any collections list. If you have any further questions please contact us at [redacted].

Consumer

Response:

I don't feel the Sac Bee's response is satisfactory. My expectation is to get a full refund of $55.63. They are offering the 90 day grace period as a courtesy and should have no expectation of payment. The employee #[redacted] led me to believe that was the only way to stop the phone calls and the threat of sending to collection.

Consumer

Response:

The SacBee resolved this issue when they said on 3/17 they were issuing a full refund of $55.63. As of today, we have not been issued a refund, either electronically or a hard check. How long does it usually take? I find it interesting that I have received 4 phone calls and 2 paper offers ro renew our subscription to the SacBee, but no refund.

Review: I am disputing a "debt" with Sacramento Bee's collection agency right now and it is absolutely ridiculous! Being that I hold no account with the Sacramento Bee, have not ever held an account with the Sacramento Bee, and do not wish to hold an account with the Sacramento Bee, there IS NO outstanding or delinquent account to speak of... This entire process is scam based attempted theft. The following describes the events leading to the demand funds that are not due: 1. A high school student came to my door as a solicitor. He was raising money toward a scholarship. 2. I told him I do not want a subscription, or even one newspaper from the Sacramento Bee; however, I would be happy to offer support in the form of $25. 3. He stated that he would not be eligible for the scholarship, unless the $25 was recorded.4. He filled in a receipt, stating that I had PAID IN FULL IN CASH for whatever length of time would be fulfilled with the $25.AT NO TIME did I agree for additional newspapers to be sent to my residence. AT NO TIME did I ask for a subscription in excess of $25 worth of newspapers.Now I am receiving phone calls multiple times a day from a creditor, and have to go through the entire dispute process. (I have excellent credit, so this is all very frustrating to me!)Desired Settlement: Stop harassing me for funds that are not due.

Business

Response:

There was a new subscription started back on 1/4/14 by a door to door contractor. The paper was started on a weekends only subscription and a paymnet of $25.00 posted to the account. This paid the account until 3/9/14. Since we do not stop accounts automatically on the expiration date, The Bee sends out 3 renewal notices to our customers. In this case, there was a renewal sent out on 2/10/14, 3/20/14 & 5/12/14. On the renewal notices, it states the paper will continue unless The Bee is notified otherwise. I understand Ms. [redacted] did not want to continue the delivery after the $25.00 ran out on the account. I do apologize for the salesperson giving out the wrong information. This has also been sent to the Sales Manager for coaching & training with the Sales Crew. For this case, the account with The Sacramento Bee, it has been cleared of any balance. All retention collections calls, emails or letters will be terminated and this information has gone to the local retention manager to clear any past due amount notifications. Again, we apologize for the confusion and the incorrect information on the initial start of the sale. This account has been resolved.

Please let us know if you have any further questions or concerns.

Review: Paper hit side door window and cracked it. Devlivory person denies it. I heard it hit and saw the crack when I got the paper right in front of window

Delivery date June 13th Repair is $275.00Desired Settlement: would like payment of repair.

Business

Response:

Business' Initial Response

Customer called 6/13/13 to report Property Damage. This was registered by our Customer Service Department. The representative also sent the complaint and a message to the Distributor in this area. Since The Bee contracts out the delivery to a Distributor, it is the responsibility of the distributor to follow up on the complaint. The notes on the account indicate the carrier informed the customer that he/she did not break the window. This complaint has been given to the distributor, Landmark Distributions. They are not employees of The Bee. This is the distributor's own business.

Please feel free to contact us if you have any further questions or concerns.

Consumer's Final Response

In 40 years that panel has been hit 3 times by the Bee the carrier accepted responsibility the first 2 times. The last time in 1999. I was disappointed that the distrbuter didn't even send someone out to look at the crack as it was at the base of window and probably wasn't visable from a distance. Maybe the Revdex.com could add the distruber to my clain.

Business' Final Response

This account was referred to the distributor, Landmark Distribution. As of 7/2/13, we have been notified that the distributor has paid for the repairs. Ms. [redacted] has also cancelled her account as of 6/20/13. A refund will be generated this Friday 7/5/13.

Please let me know if you have any further questions or concerns.

Review: Like so many others who have complained on your site, we DID NOT RENEW our Sacramento Bee subscription when it was due to EXPIRE - that is, END. As of that date, we no longer wanted the paper or we would have renewed. We note that the Sacramento Bee claims to have a "90 day grace period" during which it is their practice (not my wish) to continue delivery. They also, then, believe they have some right to collect for the delivery of these unwanted and UN-SUBSCRIBED-FOR papers. Moreover, there is no obligation on my part to talk with anyone at the Bee about anything. My obligation, should I care to have the paper, would be to PAY FOR IT IN ADVANCE. We have been contacted repeatedly by persons claiming to be with the Bee, or affiliated somehow with the Bee. They claim there is an "undue balance on my account." This is, of course, impossible, since subscriptions are paid in advance of delivery. What the Bee does with ALL of the rest of time not during the subscription period, let alone the so-called 90-day grace period, is strictly their practice -- in no way obligating me for anything.Desired Settlement: If, as the self-described Bee affiliates claim, there is a balance due on the account, it should be reduced to zero. And, the Bee should stop calling us on our "Do Not Call" listed number. We no longer receive the paper, nor do we care to. Our subscription ended sometime in July, 2015.

Business

Response:

This customer account was cleared on 10/29/15. The customer was stopped 10/8/15 with an amount due of $121.08. The account expired on 7/10/15. The Bee sent out the first renewal notice on 6/22/15. Then, sent one on 8/10/15 & 9/14/15. Since The Bee does not stop subscriptions on the expiration date, the account continued on the 90 day grace period. All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." If the paper was stopped in the expiration date, Mr.[redacted] account would have stopped back on 7/18/14. The renewal payment during that time was not posted until 7/23/14. The reason for the grace period is to allow time for the payment to be processed without an interruption in service. As a long time subscriber, we appreciate the readership and we have cleared the account from all collection efforts.

How we started Sac Bee news paper

We had no intention to subscribe Sacramento Bee, we didn't go to them.

One evening, in early 2015 (Jan-FEb), a school girl came to our home requesting Sac Bee subscription but we were not interested. She insisted us because she was doing it for her scholarship. Just to help I said I can make one time payment of $10 but clearly don't want any subscription and we made cash payment . We started getting weekend (Saturday-Sunday) news paper. We were not told any rules or policies thats why we were trapped.

Although we moved to a new address we realized that we were still getting news papers. We didn't know that Sacramento Bee would continue giving us paper beyond that $10 amount. If we had intention for subscription we would have put our credit card information. We were not aware that by helping that Girl, we have taken a life long subscription of Sac Bee and put ourself in a trouble.

After few months we got a bill of $25 we were surprised inspite of our request for not putting us in any kind of subscription, why did they continued. If I am paying $10 cash it means I want services of only $10 but probably that school girl was not able to explain the subscription thing, which we didn't get either. We never had news paper subscription before. That was the only mistake from our side to agree to help her.

I talked to Sac Bee customer service regarding this bill (sometime in July-Aug), explained the situation and requested them to discontinue this news paper delivery, the first time payment was just to help that girl for scholarship.

They said that they don't stop the subscription until we let them know. I told them I am letting you now that please don't continue our subscription. They were sorry and said they have taken care of everything and now there is no payment due. We still sent a check of $25 with the payment slip in a good faith, with a note on it to not to renew our news paper delivery.

After that for some time there were no news papers. We went for vacation (Mid August-Sep Last week) and when we came back we found a bunch of news papers outside our home. We didn't get if they had closed our account why they started our subscription.

After few months, we again got a bill of $25 for news papers which we had put in our trash bin. When sacramento Bee customer service contacted us I explained the whole situation again. I was expecting that they had taken care of this delivery issue since we were not responsible for this again.

Our question is, why did Sac Bee start our services again when we requested repeatedly over phone and with a written note. Why did they chose to ignore our request once they closed our account?

To our surprise we got a delinquency notice (dated March 17, 2016) from ARM

Sacramento Bee has made us defaulter without any fault of ours.

Sad to see that rather being sorry for this kind of unethical practices, they are embarrassing us with such a delinquency notice.

We are unable to understand in which language we would have to tell Sacramento Bee to stop news paper delivery, We don't want any lifelong subscription.

We are really disappointed and in future would think several times to help someone or subscribing a news paper specially Sac Bee.

$ 25 is not an issue. The Issue is good practices and following ethics. Why a customer should pay for services they never asked for and have repeatedly requested to stop ?

Why should we pay for something we never asked for specially when we were going for vacation ?

Why did Sac Bee fail to pay attention to that note not I wrote ?

Why did they fail to call before starting my subscription without our permission, while they can make several calls for obtaining payments ?

We don't have much time to struggle for such issues over the phone again and again. I had never imagined, that little help would become a pain for us.

They are using school kids for their interest.

Every time they call us its a different number some time with San Francisco area code.

In fact Sacramento Bee should apologize us to put us in this embarrassing situation and should send us a written notice that they have closed our account because they were unable to honor our phone request earlier.

We will never subscribe Sac Bee and would never recommend it to any one. We would think several times before helping someone with such request.

Review: I purchased a Groupon Sunday only 26 week subscription on August 18, 2013. I received a notice from Sac Bee in late December or early January advising me my subscription was due to expire. I called about a week later and cancelled my subscription. I received another news paper, and called the following Tuesday and reminded them I had cancelled. The person I spoke to said it usually takes a couple of days I told him I better not get charged and he assured me that wouldn't be the case. I began receiving calls in Feb through June for a balanced owed, and I told them no, I cancelled my subscription. This is beyond ridiculous at this point. I've spoken to them about twice - three times a month since January! Now they have turned in a bill to the collection agency for $26.00. How can I owe them anything when I cancelled the subscription prior to it expiring? I sent them a certified letter with a cc to the collection agency explaining basically what I have above. What else can I do?Desired Settlement: I want them to remove the collection notice and restore my credit.

Business

Response:

Ms. [redacted] did start an account on Sunday only effective 8/25/13. This was a Groupon offer. She paid $9.00 for 26 weeks. Prior to the 26 weeks expiration date, The Bee mailed out a renewal notice on 1/20/14. On the renewal notices, it states the paper will continue unless The Bee is notified otherwise. I understand Ms. [redacted] states she called to have the paper cancelled, but her request was not honored. Our records show the account was officially stopped on 5/21/14. In this case, the account has been cleared of any balance. We do apologize for the inconvenience. We do hope Ms. [redacted] restarts again in the future.

Review: Sent me to collections ([redacted] & [redacted]) rather than send, as requested, an itemized account of my bill.

On 06/13/2013 my husband paid for a 13 week (weekend only) subscription for 19.69. He was told it was a promo deal by a Sac Bee sales rep. Unfortunately he didn't look at his receipt. Approx. 3 weeks later we received an invoice for another 13 weeks. My husband called, asking why we were being billed after only 3 weeks. He was told by a Customer Svc rep that it was not a bill but an invoice for those who wished to pay in advance. He was also told that invoices were sent every few wks for the customers convenience & that our acct was fine. We decided to wait for the next inv & on 08/09 sent ck #232 in the amt of 57.24 for another 13 wks, wkend only del. In Nov I rec'd an automated collections call. I called the 800 number provided & explained to a Sac Bee CSR that I had paid for a total of 26 wks & couldn't be past due. She advised that my 1st subscription ended in July. I explained the promo, advising that by my math I had paid thru Dec. Her only reply when I asked how I could be past due was, "I don't know, but this is what you owe." I then asked her to cxl my subscription & send me an itemized statement, as again I advised her that her math was not making any sense. She said, "okay" and hung up on me. On 12/10 I rec'd a collections notice from [redacted] & [redacted], in [redacted], Ohio. As I pulled my records & waited on hold to discuss my dispute with this collection agency I noticed that the receipt given to my husband was blank, no indication of any promo prc, only small print indicating the price of 5 wks - 19.69. Since I couldn't prove the promo prc I wrote a ltr to Sac Bee informing them of the confusion & wanting to know why (after calling twice) were we not informed that the 1st purch was only for 5 wks. I also sent ck #[redacted] for the bal of 22.56, which was cashed on 12/18. This same letter was faxed to [redacted] on 12/10, fax #[redacted], and per my records this fax was rec'd. On 12/13 I was sent another collections notice, even though my letter/fax sent on 12/10 indicated that my pmt was being sent to Sac Bee Pmt Processing. Included in this letter was not only the ck number & amt but also my acct # as well as [redacted]'s client acct, yet still I am in collections. I believe that Sac Bee is guilty of Bait & Switch practices, we would not have subscribed if we were not informed that it was a promotional deal. I also believe that [redacted] is guilty of harassment, as there was no reason for them to send another collections notice after they had been advised of the dispute.Desired Settlement: I want to ensure that this collections notice is not reflected on either my or my husband's ([redacted]) credit report. I believe I'm entitled to another 13 weeks but don't want it because I don't believe they'll get it right. I also want these harassing collections notices to stop - it has been paid. The company harassing me is: [redacted] & [redacted], with a mailing address of: [redacted]., [redacted], **. [redacted], ph # [redacted]. If I need to submit a separate report, please advise & I will do so. All I'm asking is that you make these people stop harassing me for money that has already been paid. Thank you, [redacted]

Business

Response:

The account was started [redacted] on a weekend only subscription. The first payment of $19.69 was posted on [redacted] for 5 weeks ([redacted]). The 2nd payment shows $47.24 for 13 weeks plus a $10.00 tip to the carrier. This paid the account to [redacted]. Typically, the renewal notices go out 4-5 weeks prior to the expiration date. The renewals are automated and should not go out every week or every other week. We definitely apologize for the misinformation.

On the renewal notices, we do have the disclaimer statement that the paper does not stop automatically unless The Bee is notified otherwise. In this case, the stop was processed on 11/28/13 with the amount owing of $22.56. The payment of $22.56 was posted on 12/17/13. The account is currently at a zero balance. [redacted], the collection agency, is a 3rd party vendor The Bee uses to mail out final notices for us. This does not reflect on a customer's credit report. We have notified [redacted] that this account has been cleared and there will be no further notifications issued to this residence.

Please feel free to contact us at [redacted] if you have nay further questions or concerns.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

I do not accept the claim that we paid for an initial five (5) weeks. We were told by a Sac Bee vendor/representative that the $19.69 was a "PROMOTIONAL PRICE" for the first thirteen (13) weeks and that we could decide AFTER the trial period ended on whether or not we wanted to keep the subscription. I paid at what I assumed was the 10th week, thinking I had paid 3 weeks before their "trial" offer had expired. I strongly believe that this is a Bait and Switch practice, in which potential customers are told one thing (by a Sac Bee Rep) in order to get their sales, with the info not being passed on to those who process their (Sac Bee Reps) orders. Had I not kept the original receipt I would've still been under the impression that I had paid for two (2) 13 week subscriptions. This person who sold us the initial subscription didn't even bother to put his name or employee number - nothing, no identifier in which someone could contact & verify his work. I'm not sure how many other people they (Sac Bee & Sac Bee Sales Reps) have done this to. And the fact that they (Sac Bee Customer Svc) could not answer my questions and immediately sent me to collections, without any attempt whatsoever to clear up the misunderstanding, is ridiculous. And I also believe that the collection agency is used as a scare tactic in order to bully confused customers into paying without question. The fact that I was sent immediately to [redacted], after I requested they cancel the subscription and send me an itemized/explanatory bill, is in my opinion a retaliatory tactic for my cancelling their paper. I fully believe they still owe us 8 weeks, as this is what we were promised in the first place. However I seriously doubt that (1) they will honor it and (2) they would handle it correctly. I will definitely be checking our credit reports and you will definitely be hearing back from me if I see any negative report from either Sac Bee or [redacted].

Review: At the end of my subscription I wanted to cancel. I have sent 3 requests to cancel.Desired Settlement: I want my subscription cancelled with no additional payments.

Business

Response:

Customer started a Sunday only subscription with the ONTV book on 10/28/12. Customer paid for 52 weeks. On 9/9/13, The Bee sent out the first renewal notice for the next billing cycle. The account was stopped on 12/20/13. Unfortunately, all letters and written notifications are automatically sent to the Fresno office if the letter is sent with the returned envelope. The Fresno office handles all payments for The Sacramento Bee. Once the letters are received by the Fresno office, they are separated from the payments and sent back to Sacramento for transaction processing. In the future, it is best to contact our Sacramento office by phone, 1-800-284-3233,to handle these transactions.

we do apologize for the late processing and for the inconvenience. Ms. [redacted] account has been resolved and cleared to a zero balance. There should be deliveries made to her address as of 12/20/13.

Please feel free to contact us at 916-650-2847 if you have any further questions or concerns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Sacramento Bee is calling me three to four times per week requesting payment, even though the response you received from them says that my account has been "cleared to a zero balance". I would like your help to end the calls.

Sincerely,

Business

Response:

I apologize for any phone calls received. The account has been cleared of any balance as of 12/27/13. I have submitted a request to out Retention & Loyalty Manager to have Ms. [redacted]'s phone number removed from all collection calling files. We will get this resolved.

Review: On Friday, Oct. 17th, 2014, I signed up for a 1 month delivery trial for Fri, Sat, Sun papers and was told it'd be $9.95 and I'd get a $10 gift card. The sales rep went on about how I'd be getting 5 cents plus all the Sunday coupons, and that's what made me sign up. After being shorted my first 2 papers, I found I was charged $13.85 not $9.95, and to top it off, he didn't even give me a receipt! So I went down to the Sacramento Bee Headquarters on October 20th, 2014 and talked to [redacted] in circulation about the problem. I told her I don't want to auto renew in which she said she would stop auto renew and since I was already billed the $13.85, then I don't have to pay anything further. She did advise me to call back to double check if the autopay was cancelled. So I called this morning Monday, Oct. 27th, 2014 and talked to a representative who said that he has cancelled my subscription permanently but I still have to pay $1.98 for which he did not say why. I am livid! I already paid for the month and I DO NOT wish to be billed again nor should I have to pay $1.98 for a mystery charge or for future newspapers I don't want. I am very disappointed in this newspaper's customer service. And if this isn't resolved I will be going back up to the Sacramento Bee Headquarters again to talk to a manager this time.Desired Settlement: I would like the Sacramento Bee to officially cancel my subscription and stop auto pay. I would like a confirmation of my cancellation sent to my registered email address on file. I want them to take the $1.98 charge off of my account and any future charges because I have my bank statement showing that they have charged my credit card for $13.85. The payment has already been processed and even though I was OVER charged, I am not looking for a refund, I just want to be removed from their system.

Business

Response:

Customer was called and this account has been resolved. The account was stopped 10/28/14. The AutoPay information was removed. Customer agreed to the $13.85 only and does not need a refund. The information on the sale was not explained correctly at the time of the sale. This has been reported to the Sales Manager for follow up and training.Please contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We join the ranks of those complaints where SacBee charged for papers even though we tried to cancel a number of times. We talked with "representatives" multiple times since sometime in March 2014. The problem now is we thought we closed this issue on July 13, 2014 where I got a commitment from the support person Jill ID#1740 that the following was agreed:1. Our balance was cleared and we owe nothing to the BEE2. we would no longer get ANY phone calls either from the Bee or their agencies requesting funds or any other requests. 3. All collection agency activity would be closed and nothing submitted to credit reporting agencies.4. We would get an email from the sacramento bee that our account was truly and finally closed and we owe nothing to the Bee. The problem was everything was verbal before and we thought it was resolved. We did receive this email which I attached to this complaint.What is generating this complaint is that on Saturday Aug. 16, 2014 we received a letter from the Bee collection agency A.R.M Solutions saying we had a "delinquency" in our account and owed the funds.We are getting tired of this. I will bet the response will be something like this was some left over "database thing" so just ignore. We got that response on phone calls before. Why should we trust you now?Desired Settlement: 1. An email from SacBee confirming that our account has been credited and we owe nothing to the Sac BEE and our account is closed in good standing.2. An email from A.R.M. Solutions stating that this issue is closed and we owe nothing.3. SacBee and affiliates remove us from all mail, email, telephone contact lists for any sales/advertising/membership or otherwise. 4. We expect SacBee to contact A.R.M. Solutions to remove us from all correspondence. We expect an acknowledgment this occurred.

Business

Response:

An email has been sent in response to this complaint from [redacted]. Our records show the account number of #[redacted] under [redacted] has been cleared pf any balance on 8/22/14. As requested, Mr. [redacted]'s information has been added to our do not call, do not email, and do not mail list. And, the account infiomation was given to A.R.M to remove you from any further notifications. This information has also been forwarded to the Retentionn Manager at The Bee. He works directly with the A.R.M Solutions.

Review: First subscribed Feb 2014: no papers delivered. Contacted Sac Bee and learned they had misspelled name and gotten address egregiously wrong. Did not start receiving paper until mid-March 2014. In early August 2014 notified paper I was moving that month. Again, Sac Bee messed up and no papers delivered without me sending multiple message to Customer Service. They were notified in mid-August of the new address and I got no papers until 9/18/14 and that only after multiple e-mails to Customer Service. In late 2014 through February 2015, I put paper on vacation hold. Come February 2015, Sac Bee failed AGAIN to deliver papers for weeks after end of hold. I was so exhausted with their utter ineptitude and disregard for customers, that I decided to wait and see how long it would take them to deliver the product for which I paid. Weeks went by & nothing. Finally in March I gave up and told them to to cancel my subscription and refund my money. They did so and told me how much they valued me and wanted me as a customer. They might have done their job in 2014 if any of that were true. A couple of weeks later I started receiving telemarketing calls from their subcontracted marketer asking me to subscribe. I told them they were NEVER to call me. They assured me I would be removed from the call list. On 4/23/15 at 1 pm, the is violated federal law and called me AGAIN. The CSR denied I had ever made a do-not-call request and INSISTED on spieling through her pitch TALKING OVER me while I was telling her she was violating federal law. It got so bad I finally had to demand to speak to her manager. I let the manager know they had violated the law and the fundamental principles of customer service. I filed an FTC complaint against the telemarketer, but nothing ever comes of those. At this point, I feel like I am on the verge of a heart attack whenever I even hear the name Sacramento Bee. They are harassing me and it needs to stop.Desired Settlement: They called me at work today (I work for the taxpayers so it's not just my time they disrespect) & treated me so abominably, I was having chest pains. I have a mental disability (complex PTSD/anxiety) and this kind of harassment is absolutely terrible for my functioning & physical health. After fighting these nincompoops for a solid year I am at the end of my rope. I am no longer their customer and they still won't leave me alone. They can reimburse all of my subscription fees paid in 2014-5.

Business

Response:

The account was started 1/17/14. On 2/7/14, the account was moved to the correct address. The balance from 1/17/14-2/7/14 was credited since the papers were not delivered. There were no further complaints on the account regarding missing papers. The credit card was updated by the customer on 8/8/14 to continue paying every 5 weeks. There was another move on the account on 8/22/14. All complaints processed after 9/1/14 were documented and credited to the account. As requested, the account was stopped 3/13/15. There was a refund processed on 3/20/15 for the remaining credit on the account, $24.00.On 4/23/15, the phone number was added to The Bee's do not call list, but we do not show the phone number on the federal do not call list. Please feel free to contact us at 1-800-284-3233 if you have any questions or concerns.Thank you

Consumer

Response:

I am rejecting this response because: the business knows very well it hires contractors to solicit business - the fact that the calls do not come from Sac Bee directly is a lie by omission. Sac Bee knows they harass former customers through contractors who knowingly and willfully violate the law.

Review: Ordered a newspaper subscription from girls in the neighborhood to help with their school credits. No paper ever delivered. No refund ever given.

About 3-4 months ago a few girls in the neighborhood were selling subscriptions to help out with school. I ordered thru them because I believe in helping my community. I was contacted a week or so later and was asked how my subscription was. I have never received a paper. Ever. When I expressed this via a phone call to your offices I was assured they would fix the mistake. After weeks of no paper and no help I cancelled the account and asked for a refund. I was assured one would be mailed out. I have yet to receive a paper, I have yet to receive a refund. I am tired of calling and getting no help. I am tired of being told a manger will be calling me back and it never happens.Desired Settlement: My full refund for services paid for and never received. $20 total plus an apology for all the time and energy I have wasted on this matter

Business

Response:

Originally, the refund was generated on 10/14/13. Unfortunately, it sounds as though Ms. [redacted] never received the refund check. On 12/18/13, this was reported to our Accounts Payable department. It has been confirmed that the refund check has not been cashed. The refund check has now been cancelled and a new refund check has been issued. I called Ms. [redacted] today 1/21/14 to ask if the refund has been received. The voicemail message states, 'please do not leave a message. I do not check my messages.' I will make another attempt to contact Ms. [redacted] in regards to the new refund check. However, please feel free to contact our VIP team at [redacted] if you have any further questions or concerns.

Review: I have asked the Sacramento Bee to stop dumping their [redacted] advertisement on my property since June 2015. I've complained via their online form and they assured me this would stop. I stopped taking the Sacramento Bee newspaper after 30+ years because of their customer service and now they deliver this advertisement to all homes unsolicited. I am disabled and risk falling in order to retrieve this advertisement and toss it in the trash. The advertisements are thrown on the lawn, driveway, sometimes they throw two copies of them in the yard. They will not stop. I'm hoping a Revdex.com complaint will help. Thank you.Desired Settlement: I want them to stop dumping their [redacted] advertisements in my yard. I don't want them.

Business

Response:

This complaint has been given to the local distributor and regional manager. A message was sent back on 8/25/15 and again on 9/6/15. These deliveries should not be going to this address. We tried to call Ms. [redacted] to follow up on this complaint, but there was no answer. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I pay my bill (have credit card charges to prove it) but got a letter from a collection agency saying Sacramento Bee has turned my bill over to them.Desired Settlement: Can you put the publisher in jail? if not, stop them from submitting customers to collection agencies.

Business

Response:

I called and spoke with Mr. [redacted] regarding this issue. The account is at a zero balance. The Retention Manager and Collection vendor have been notified to remove Mr. [redacted] from all calling and/or letter notiifications. There was some confusion on the the account with a print/digital subscription vs. a digital only subscription. I also explained the digital only subscription is through a vendor, Press Plus.

Please feel free to contact us if you have any further questions or concerns.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: This company tricks people into purchasing short term subscriptions at a reduced cost at public events such as sporting events. They make you pay in advance on your credit card, so there is not bill. Then they call and harass you over and over (we received over 20 voice mails on our answering machine)requesting additional payment, renew the subscription, etc. We called them back 4 times and told them to cancel it and that we did not want anything over what we originally signed up for. Each time we were told that everything was cancelled and we would not be getting the newspaper or any more calls. The paper and calls kept coming. Finally after the 5th call the papers did stop coming. The calls stopped also. But then 3 months after it all ended, we received a notice from a collection agency notifying us that we had been turned into them for collection of past due bill. These type of harassment and slander practices used by this customer should be illegal.!!!!Desired Settlement: Would like to have this collection issue removed/cancelled and I would like to have it in writing and confirmation from both the Sacramento Bee and the collection agency. We do not want this showing up on our credit report.

Business

Response:

Thank you for contacting The Sacramento Bee,

We apologize for the inconvenience however our records show that your account #[redacted] is at a zero balance and we have notified [redacted] to remove you account from any collection listing. Please note [redacted] is not a credit reporting agency so there will be no impact on your credit report. If you have any further questions please contact us at[redacted]

Review: [redacted]We are subscribed to a complimentary Sacramento Bee YES Magazine (Your Essential Shopper) for about 2 years now. It is a weekly Sunday circulation that includes manufacture coupons. We have had numerous times where they have failed to deliver this magazine. We have contacted their customer service over 10 times to solve the problem, and they always say they will fix the problem and contact their distribution department in our area to fix the delivery. The problem seldom gets resolved on a consistent basis. We have tried to speak to a supervisor or manager above the customer service reps, but have never had call returned by them. I have also called the customer service rep to request to talk to a supervisor, and have been put on hold for 20 minutes to 40 minutes at a time to never speaking to a supervisor, and only directed back to a customer service rep. This poor customer service is a bad reflection on this company. Their is also the concern on whether the Sacramento Bee is violating any promotional/advertising contract that they may have with coupon consumer product manufactures. If this is the case the manufacture company needs to be notified. It seems each time the customer service rep says they will contact the distribution department to fix our subscription to ensure re-deliver. Why is our subscription always being cancelled? We realize that this is a complimentary/free service, however this is a service offered by the Sacramento Bee, if they are not going to follow through, than don't offer this service, or provide a clear disclaimer stating the reason why the "YES" magazine is not a weekly or consistent subscription/delivery. Please assist! Sincerely,[redacted]Desired Settlement: We would like someone from management, and request to be contacted by a manager that is above a customer service rep, above a customer service supervisor, and above their distribution department. We request prior to the call research and resolve as to why the YES magazine delivery has been so inconsistent.Thank you for our support and service.Eric Fong

Business

Response:

Thank you for the information provided. We apologize for the problems you have been experiencing with the Yes delivery. Over the last year, there has been a change in distribution companies. The most recent change happened in July 2015. This information has been given to the new distributor and it has also been provided to the Operations Manager and Regional Manager. The distributor has confirmed this address is on their route list and they have assured us that they will arrange delivery going forward. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

In August of 2015 a student came to my door trying to earn money for a school trip by selling Sacramento Bee subscriptions. In an effort to help this student I signed up and PREPAID for the 3 month special. After the 3 months I started getting "balance due" calls say that I owe $20. I told them I could provide a copy of the cancelled check. They said that I owed an additional $20. Then they sent me to collections. I prepaid in full for what I signed up for. I have excellent credit and am out raged by this. Now I have to take my time to deal with a collection agency to have this removed.

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Description: Newspapers

Address: 2100 Q St, Sacramento, California, United States, 95816-6816

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