Sacramento Bee

Review: No renewal notice continue automatic payments and never received gift card promised.

I have called Sacbee several times and have sent 2 emails with no response. Last 2 times I called told my problem was "escalated" however, no return call as promised. In [redacted] of 2012, they called many times and pressured to sign up for automatic withdraw from my checking account for subscription. Only agreed because promised a Target gift card. Never received gift card or renewal notice. Instead they just keeping taking money out of my account. What horrible customer service and frankly they are just ripping me off.Desired Settlement: I want the gift card promised and want the automatic payments to stop. They misuse access to customer checking accounts.

Business

Response:

Business' Initial Response

Ms. [redacted]'s account was changed to our Easypay plan on 7/10/12. The account is set up for Sunday only delivery. There was a transaction to have a $10.00 gift card mailed to Ms. [redacted] back on 7/10/12. I have requested to have this mailed out today as soon as possible. The gift cards are mailed out by a 3rd party vendor called Customer Motivators.

As for the EasyPay billing method, Ms. [redacted]'s information has been removed from her account. She will no longer be charged every 5 weeks. We sincerely apologize for the missing gift card and we will make sure this is resolved immediately through our VIP department. We apologize for the inconvenience and no resolution on the first request. Please let us know if you have any further questions or concerns.